Lowells/Red chasing 'guarantor' for VodaFone 'debt' 8095420

[yusabo3]

Hi, this is my first time using this site,

I have read lots about it, and am impressed with peoples reviews and advice, My problem is this...

 

In late 2009 or very early 2010

I stood guarantor for my grandson with Vodafone,

I cannot remember if it was for 12 or 18 months contract, a

 

 

when the contract was up I notified Vodafone I did not wish to stand guarantor any more

and assumed they accepted this, I never heard from them at all.

 

on feb.21st 2014 I received a letter from Byran Carter solicitors acting on behalf of Fredericksons ltd.

demanding I pay them £614.30,

I do not accept that I owe this money so I ignored it.

 

I moved from that address in February 2014,

 

 

on September 8th. 2014 I received another letter from Lowells demanding £514.30 to my new address,

I applied online for car insurance and home insurance which I paid with a debit card in full.

I was amazed how they got my new address,

I can only assume through someone like Experian,

but surely they are not allowed to divulge that sort of information!!!

 

I again ignored the letter,

 

 

low and behold another letter to my new address on sept.22nd. 2014 again demanding £514.30,

saying if I did not pay, they would send to specialist dept. RED debt collection agency.

 

 

Both letters have an account number they say from Vodafone,

the same account number was on the B.Carter letter which was from Frederickson,

 

 

the 2 Sept. letters from Lowells, would really appreciate some advice,

 

 

as I am 64 years old and

 

 

do not need this hassle!!!!

 

many thanks Sandra

Edited September 29, 2014 by citizenB
formatting

[citizenB]

Hi yusabo, you finally managed to get your thread up

 

How did you notify Vodafone that you did not wish to renew the guarantee - letter or telephone ? If by letter, did you keep a copy - did you send it with at the very least proof of posting ?

 

I am assuming that your grandson defaulted on the contract - was it before or after you had advised you no longer wished to be a guarantor ?

 

Unfortunately, your records will be comingled with your grandson's for the purpose of this particular account - so any changes in your address will be made available to them.

 

I will try and find someone who might be able to advise what you need to do next.. if anything. Please, whatever you do - do not speak to Lowell or their agents on the telephone.

[yusabo3]

Hi,

thankyou for your reply,

 

 

we had lived in spain for 7 years up until sept.2009,

 

 

we came back and moved onto Canvey Island in a mobile home in Essex at the time of signing up for the contract.

 

 

I went into Vodafone shop in Basildon where I took the contract out and used their fone in the shop to speak to a person to cancel contract.

 

 

It must have been when contract was up,

 

 

although I cannot remember for sure.

 

 

I was not aware my grandson may have defaulted until I received the Lowells letter in Feb.this year,

 

 

so it was probably after I cancelled,

 

 

we have not spoke to him in the last 3 years.

 

 

many thanks Sandra

[yusabo3]

PS. Will definitely not speak to them on the telephone.

[dx100uk]

hi

 

 

I'd let LEE sort this out

 

 

don't worry about silly, cater/freds/red

 

 

they are all the same bloke just using diff letterheads

 

 

they ARE NOT BAILIFFS

 

 

and have

 

 

NO SUCH LEGAL POWERS.

 

 

We here at CAg have a very successful VodaFone Rep operating here

.

We advise you to follow this method to alert them to your thread:

.

If you'd like any help from Lee, email your details via the Contact us form here (https://help.vodafone.co.uk/system/selfservice.controller?CMD=ESCALATION_REQUEST&PARTITION_ID=1&CONFIGURATION=1000&COUNTRY=us&LANGUAGE=en) and quote the code WRT135 - CAG Forum in the subject line.

Once sent, you'll receive an automated reply with a reference number. Post back with this

Vodafone UK

.

CAG.

[citizenB]

I have sent an S.O.S to the Vodafone rep for you, but if you could follow the instructions in dx100uk's post to obtain the reference number, that will speed things up

[yusabo3]

they mailed me back saying no longer deal with this e-mail anymore, number they quoted is...#8095420, sorry but I am now completely lost, sanda

[dx100uk]

that's all you need

 

 

dx

[yusabo3]

oh good, thankyou!!!

[fkofilee]

they mailed me back saying no longer deal with this e-mail anymore, number they quoted is...#8095420, sorry but I am now completely lost, sanda

 

Dont be, they DO still deal with Email . Just depends who you deal with

[yusabo3]

Dont be, they DO still deal with Email . Just depends who you deal with

ok thankyou

[yusabo3]

Good morning,

 

 

Last night I sat down with my husband and attempted to go back 5 years to when this all started,

 

 

we definitely think I took contract out in Nov. or Dec.2009, with Vodafone,

 

 

I stood guarantor as my daughter is a single parent and was at the time receiving sick benefit with a back injury.

 

 

I gave my bank details and signed for the contract to begin,

 

 

my daughter then changed the bank details over to her bank account

 

 

and the money was never taken from my account, it was taken from her,s,

 

 

my grandson was 14 at the time and I did not want the money to come from my account as he would most likely run the bills up.

[Lee Vodafone Company Rep]

Hi Sandra,

 

Thanks for making me aware of this.

 

I've got your email and I'll get back to you as soon as possible.

 

Kind regards,

 

Lee

 

Social Media Comms

 

Vodafone UK

[yusabo3]

Oh not heard anything from anyone now, but got an e-mail asking to give my opinions on Vodafone as a customer, I am not a customer, feel a bit lonely now!!!!! perhaps this is normal, I do not know???

[fkofilee]

Relax... Lee get very busy and is superb...

 

Give him time! Patience is needed

[Lee Vodafone Company Rep]

Hi Sandra,

 

I replied to your email earlier in the week.

 

If it's not in your inbox, check your spam folder to see if it's in there.

 

Kind regards,

 

Lee

 

Social Media Comms

 

Vodafone UK

[yusabo3]

hi lee, did what you said and found your mail, many thanks sandra

[Lee Vodafone Company Rep]

Hi Sandra,

 

Thanks for coming back to me.

 

As I haven't been able to find another email from you, please reply to my email as soon as you can.

 

Kind regards,

 

Lee

 

Social Media Comms

 

Vodafone UK

[yusabo3]

Sorry lee, I thought mail was the one where you said thanks for notifying me, I have searched my inbox and spam again, but nothing from you is there, I assume from your mail you may have wanted me to answer a question/s for you, sandra

[Lee Vodafone Company Rep]

Hi Sandra,

 

I'll email you again later today.

 

Kind regards,

 

Lee

 

Social Media Comms

 

Vodafone UK

[yusabo3]

Another letter today from LOWELLS, this time they saying pay the £514.30 in next 10 days or they going to pass details to RED COLLECTION, we away now for 9 days!!!!

[unclebulgaria67]

Another letter today from LOWELLS, this time they saying pay the £514.30 in next 10 days or they going to pass details to RED COLLECTION, we away now for 9 days!!!!

 

Did you hear back from Lee from Vodafone who said they would email you a few days ago.

 

Don't worry about Lowell/Red collections. Nothing is going to happen at the moment. Red collection is just another name that Lowells use and does not mean anything is different.

[yusabo3]

thankyou for that, lee called us a couple of days ago, but the village we live in is almost nil reception on mobiles, we explained we have no land line, and would be in town that day between 1.30 and 2.30 where reception is okay, he did,nt call us, so I expect he was busy or those times not convenient for him, we away now till the 19th.oct. visiting our son,(this was arranged a long time ago) so are they just scaremongering using RED COLLECTION??

[unclebulgaria67]

thankyou for that, lee called us a couple of days ago, but the village we live in is almost nil reception on mobiles, we explained we have no land line, and would be in town that day between 1.30 and 2.30 where reception is okay, he did,nt call us, so I expect he was busy or those times not convenient for him, we away now till the 19th.oct. visiting our son,(this was arranged a long time ago) so are they just scaremongering using RED COLLECTION??

 

Yes, Red Collection is just a different name they use. It is probably the same Lowell staff sending the letters.

[dx100uk]

next bloke next desk dif coloured skirt

 

 

dx