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    • In the autumn of 2020, I decided to change energy supplier from British Gas to EDF. This went through with no apparent problem but after approximately two weeks, I received a letter from EDF saying "Sorry you're leaving us". I contacted EDF to say that I was not leaving and was told not to worry about it, that they would resolve it and to carry on with monthly payments to EDF.    Approximately 2 weeks later, I received a text message from EDF to say, "Sorry you're leaving us". I contacted EDF again to say I was not leaving and was again told not to worry and that they would sort it out. Two weeks later I had a third message, "Sorry you're leaving us...". I contacted EDF again, but this time raised a complaint because it was becoming stressful and annoying. I asked them to explain why this kept happening. After some investigation by EDF, I was told that Scottish Power was trying to "erroneously take over" my gas supply. I confirmed that I wanted to remain with EDF and did not want to move to Scottish Power. I was advised to forward any bill sent by Scottish Power to EDF so that they could deal with it, and not pay it. However, I have never received any bill from Scottish Power until July 2022.   I was then contacted again by EDF to say that Scottish Power was trying to take over my supply because my gas meter was registered at my neighbour's address, on the energy suppliers' national database. I requested that EDF change the details for me so that I could remain an EDF customer but was told that only the existing supplier could change the details and that I would have to contact Scottish Power and request that they change the details. I reminded EDF that I had never asked Scottish Power to supply me and that as my current provider, EDF should take on this responsibility, but I was told on a number of occasions that EDF could not do this and that I would have to contact Scottish Power myself.   I have since learned that I should never have been told this. Ofgem states that if a supplier tries to erroneously transfer a supply, the two suppliers involved should communicate with each other to resolve the problem as soon as possible, and not involve the consumer. However, this is where the real problems started. I contacted Scottish Power at least 20 times over the course of 2 months, by email, online chat and telephone and spent a considerable amount of time trying to resolve this issue. The main problem was that Scottish Power refused to discuss it with me because "I did not have an account with Scottish Power". I explained on numerous occasions that I did not want an account with Scottish Power and that I just wanted them to change the location of my gas meter on the national database, but they persistently refused. Scottish Power was generally very poor at contacting me, I was doing most of the running. My neighbour, who is supplied by Scottish Power and has been for many years, said that this has been an issue in the past but Scottish Power has never resolved it. He said that when I asked EDF to take the supply back from Scottish Power, his supply was also erroneously transferred to EDF against his wishes, causing even more problems. During this occasion, Scottish Power compensated my neighbour but still refused to assist me.   I have evidence of some of the correspondence between me and Scottish Power but not all because much was over the phone and on online chat. Each time I contacted Scottish Power a new member of staff dealt with it and so they had to record the same notes each time, considerably lengthening the process. I asked if Scottish Power could allocate someone to own the complaint but because I did not have an account with Scottish Power, this was not an option. After numerous emails to Scottish Power from my neighbour, who was trying to assist with the situation - sending his meter details, my meter details and asking that the database be updated with my address - he was asked to send photos of my meter to Scottish Power. I had already been asked this by Scottish Power and had duly sent them but received no response. My neighbour then forwarded the photos by his email to Scottish Power and they replied asking him to ask me to re-send the photos directly, which I did for a second time. This was the last correspondence I had with Scottish Power about the matter. They did not contact me again.   EDF contacted me to say that they had concluded the matter from their end and requested that they close the complaint, to which I agreed. A meter reader visited sometime after to read both meters and I (naively) assured myself that the details had been changed and that EDF had resumed supply. My bill increased, and my meters were then routinely read by a visiting meter reader every quarter. My last correspondence with Scottish Power was on 9th November 2020, when I emailed the photos of my meter for the second time.   Twenty months later, towards the end of July 2022, I was on holiday with my family. I came home on 13th August to find 6 letters on the doormat from Scottish Power demanding £2134.89 for gas supply. They are addressed to "The Occupier" so they have obviously not referred to my previous correspondence or attempted to ever resolve the initial request to change my details. This is contrary to recommendations made by Ofgem's "Erroneous Transfers" paper produced in 2016. One of the letters even says, "Welcome to your new home" as though they have no knowledge of the correspondence 2 years ago. I have received another bill from Scottish Power today demanding payment and threatening referral to a debt collection agency if it is not paid. The above Ofgem paper states that erroneous takeovers should be dealt with by the two companies concerned and not by the consumer at any stage. But in my case, it has been me doing all the running, all the phoning, emailing, talking online, etc. Neither supplier has really done that much and I believe that EDF should never have told me that I should try and resolve this with Scottish Power; and when I contacted Scottish Power, they should also have taken ownership of the problem jointly with EDF and resolved it directly with EDF.   I have taken legal advice and been advised that as this is a dispute between two energy suppliers rather than between myself and a supplier, it is more appropriate for me to contact both suppliers, summarise past actions undertaken by all parties, and request that the supply be transferred back to my original supplier. This sounds hunky dory but doesn't actually help. Two questions arise in my mind... 1. Do i have to pay the bill at all given that it is addressed to "The occupier"?  2. Should I provide my name in my complaint (not yet sent) or simply refer to myself as "The Occupier"? 2. I know I can refer to back-billing guidance but my instinct tells me I shouldn't have to pay any of this bill because the supply was taken over without my consent, I tried numerous times to resolve it to no effect, and was led to believe that I was then paying for the gas due to the actions of both companies. Does anybody think I have a case here and any suggestions about how to pursue it?   Many thanks if you have managed to read this far. Even more thanks if you have any advice :-)  
    • several other threads here too they will give up  just retail loss scammers, nothing ever goes back to the retailers anyway straight in their pocket straight down the pub!!   just like DCA's.   dont forget your cars v5c!! too   you MUST write to anyone one your credit file or banks etc, esp if you have debts that dont show that you might have last used/paid within say 7 yrs esle you'll get backdoor CCJ's.
    • Our produce is likely to be smaller, odd-looking, or even leathery after the hot, dry weather.View the full article
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Carer's Allowance and its effect on other benefits


neword
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Hi All

 

Last week my wife's PIP claim appears to have been sorted and according to the woman I spoke to on the phone she has been awarded standard rate for both care and mobility.

 

So we are glad it seems to have been sorted but so far we have not had written confirmation of the award so have put the payment they made aside just in case they say they made a mistake.

 

Anyway, While I was browsing the net I came across Carer's Allowance and that it is a benefit that can be paid as long as you get either rate of PIP care (it also apparently applies to DLA and some other benefits).

 

Now I have taken some time to look into this and I seem to have conflicting information with regards as to the receiving Carer's Allowance (CA) and its effect of other benefits like HB and CT.

 

Now I am is self employment but my earnings after costs are in the region of £90-£95 pw after all costs have been taken into account so according to the rule that I cannot earn more than £102 pw I should qualify for it.

 

It the effect it would have on HB and CT that I am unsure of due to conflicting information and this is where I really would like to get some clarity.

 

So if anyone could shed some light onto this possible effect on HB and CT it would be appreciated.

 

FYI: Earning after costs of £92.50 (average), Receive WTC, CT, CB and now PIP standard for both care and mobility.

We live in adapted social housing (Tenants Association) underoccupied 2 spare bedrooms

Have no savings worth mentioning (£150)

 

If someone could just try to clarify the HB and CT effects as even my landlord if iffy with information.

 

Thanks

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Oh and just thought

 

I do not want to claim this carer's allowance if at the end of the week all I have done is made work for

myself and not actually gained from it. I mean what would be the point

 

Likewise if any award for carers left me with less than £10 more per week I do not think that claiming

it given my situation would be worth it either.

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#estellyn#

 

My wife does not claim esa and never has. I was on JSA for a long time and

she was included in my claim.

 

It's only in the last three months that I have gone self employed.

 

Current amount awarded for HB is full - 25% for bedroom tax

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As you have a full award and no income based esa or jsa, it is difficult to tell how much better off you will be - a maximum of whatever carer's allowance is, and a minimum of about £40 a week. Basically look on your housing benefit award and see what the difference is between the net income they take into account and the applicable amount and if your net income is less than your applicable amount by £61 or more then your award would stay the same.

 

How many hours do you work?

Edited by estellyn
didn't make sense

We hang the petty thieves and appoint the great ones to public office ~ Aesop

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I actually put in about 32 hours per week and I know whet your thinking HOW.

 

I have always risen early all my life and I am normally working by 4:00am

so can put in 3 hours per day before I get my wife's breakfast ready.

She then takes a nap about 2 hours in the afternoon during which I do my self employment again.

so I average about 30-35 hours a well because I also work weekend.

 

SO I actually do my se in the times when she does not need me.

During the time when she is awake I am always there for her and my se is put aside.

 

There are high costs involved in what I do so the profit is reasonably low. I love what I do

so the reward (profit) is sort of a extra.

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There was no income from Se but JSA, CB, CTC, HB, DLA (high mob) for 13/14 (till 17th February)

 

14/15 is a little messy as from April 5 - May 8th we had JSA, CB, CTC, HB, CT but no DLA as it had been stopped (17th February)

then from 8th May - 19th September we had SE, WTC, CTC, CT, CB. HB, but no DLA

and from 20th Sept on we had SE, WTC, CTC, CB, HB and PIP Standard for care and Mob.

 

Like I said messy

 

So this is probably going to take some sorting before we can get a rough figure.

 

Will give WTC people a call to clarify that.

Will also call the housing association as well to clarify it's effect on HB, CT as well.

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There was no income from Se but JSA, CB, CTC, HB, DLA (high mob) for 13/14 (till 17th February)

 

14/15 is a little messy as from April 5 - May 8th we had JSA, CB, CTC, HB, CT but no DLA as it had been stopped (17th February)

then from 8th May - 19th September we had SE, WTC, CTC, CT, CB. HB, but no DLA

and from 20th Sept on we had SE, WTC, CTC, CB, HB and PIP Standard for care and Mob.

 

Like I said messy

 

So this is probably going to take some sorting before we can get a rough figure.

 

Will give WTC people a call to clarify that.

Will also call the housing association as well to clarify it's effect on HB, CT as well.

 

Tax credit want to know your taxable income.

 

So for 2014/15 this would only be you SE income and if you get carers allowance.

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  • 2 weeks later...

Didn't want to start a new thread/post so have just added this little question onto this (it's relevant)

 

Approximately 3 weeks ago we found a payment for PIP in my wifes bank account but we have not as

yet received any official letter of the award. I have phoned the DWP concerning this on 5 different occasions and have asked

for a call back as well. The 5 day deadline for the call back came and went last Friday.

Whenever I phone the person the other end justs says there's nothing on the system concerning the award...whatever...

 

Now whats is bothering me the most is that if I want to get a reconsideration of the award (my wife used to get DLA High Mob

but they only gave her standard PIP Mob) which has a time limit (30days? not sure). Will this time be from the date of the award or from

the date of the notification letter?

 

We have no back payment information either when we call them because they state the award has not been put onto the system yet.

 

SO they can make any award and get the payments onto the system but they cannot get the actual notification information sent out.

This is one weird system that really needs it's conkers squeezing to get it to work right.

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