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    • Northmonk forget what I said about your Notice to Hirer being the best I have seen . Though it  still may be  it is not good enough to comply with PoFA. Before looking at the NTH, we can look at the original Notice to Keeper. That is not compliant. First the period of parking as sated on their PCN is not actually the period of parking but a misstatement  since it is only the arrival and departure times of your vehicle. The parking period  is exactly that -ie the time youwere actually parked in a parking spot.  If you have to drive around to find a place to park the act of driving means that you couldn't have been parked at the same time. Likewise when you left the parking place and drove to the exit that could not be describes as parking either. So the first fail is  failing to specify the parking period. Section9 [2][a] In S9[2][f] the Act states  (ii)the creditor does not know both the name of the driver and a current address for service for the driver, the creditor will (if all the applicable conditions under this Schedule are met) have the right to recover from the keeper so much of that amount as remains unpaid; Your PCN fails to mention the words in parentheses despite Section 9 [2]starting by saying "The notice must—..." As the Notice to Keeper fails to comply with the Act,  it follows that the Notice to Hirer cannot be pursued as they couldn't get the NTH compliant. Even if the the NTH was adjudged  as not  being affected by the non compliance of the NTK, the Notice to Hirer is itself not compliant with the Act. Once again the PCN fails to get the parking period correct. That alone is enough to have the claim dismissed as the PCN fails to comply with PoFA. Second S14 [5] states " (5)The notice to Hirer must— (a)inform the hirer that by virtue of this paragraph any unpaid parking charges (being parking charges specified in the notice to keeper) may be recovered from the hirer; ON their NTH , NPE claim "The driver of the above vehicle is liable ........" when the driver is not liable at all, only the hirer is liable. The driver and the hirer may be different people, but with a NTH, only the hirer is liable so to demand the driver pay the charge  fails to comply with PoFA and so the NPE claim must fail. I seem to remember that you have confirmed you received a copy of the original PCN sent to  the Hire company plus copies of the contract you have with the Hire company and the agreement that you are responsible for breaches of the Law etc. If not then you can add those fails too.
    • Weaknesses in some banks' security measures for online and mobile banking could leave customers more exposed to scammers, new data from Which? reveals.View the full article
    • I understand what you mean. But consider that part of the problem, and the frustration of those trying to help, is the way that questions are asked without context and without straight facts. A lot of effort was wasted discussing as a consumer issue before it was mentioned that the property was BTL. I don't think we have your history with this property. Were you the freehold owner prior to this split? Did you buy the leasehold of one half? From a family member? How was that funded (earlier loan?). How long ago was it split? Have either of the leasehold halves changed hands since? I'm wondering if the split and the leashold/freehold arrangements were set up in a way that was OK when everyone was everyone was connected. But a way that makes the leasehold virtually unsaleable to an unrelated party.
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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  • 5 months later...

Hi I am in very similar situation as Tim. I also live in Jersey and am the victim of Everest's handy work. Over 4 years ago we spent over £40k on new windows, front, balcony and bi-folding doors and GRP'ing of our flat roof. The main roof has leaked twice. Water appears to be getting in under the GRP roofing on the porch. We have large damp patches caused by water ingress. The bi-folding door doesn't lock properly Windows are draughty and noisy. The panels below our windows have blown because water is getting in I have employed a surveyor and his reports makes disturbing reading, which has been passed to my solicitor, who has contacted Everest but are longer answering his letters. They have as good called us liars saying we had denied them access to rectify the problems. But how many times do you let the same people, who did the original fitting, in to put their work right ? On the advice of my solicitor I let their local Installations Manager in with my surveyor in attendance. My surveyor went through every point in the report and there are many ! Everest's representative had to agree with everything and told us we would have a response within a week. Well that was two months ago and we haven't heard a peep from them. My solicitor has written to them but nothing !! We have to live with this for over three years, not being able to redecorate because of the leaks. It no longer feels like home and we want to sell up. But these people have de-valued our property and we would have to put their work right before we could sell. I am at my wits end and short of publishing the report in the local press and putting up banners like Tim's, I don't know what to do.

Edited by Steve_Goodwin
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Hi Steve.

 

Firstly, your story sounds sadly familiar, many people in the island contacted me over the years I was fighting them with similar stories, but there was still no support from local authorities, neither ministers nor Trading Standards (they are not worthy of the name in Jersey as they admit themselves!). Thank god for forums such as these.

 

I don't know if this is OK by the forum mods, but I am more than happy to meet up with you in person and discuss your problems and we can see if we can find a way forward - I have contacts at Everest (or at least their lawyers) and I am sure we can get this sorted for you. I suspect they don't want more publicity as their franchise (for want of a better word) changed hands soon after we publicised their antics ;).

 

Please don't leave an email address in a post for privacy's sake, but feel free to phone me (I am in the local phone book) or PM me in these forums if you prefer and we can meet up.

 

I feel it's time to get these monkeys out of Jersey once a for all.

 

Kind regards,

Tim.

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  • 1 month later...

Hi Tim Apologies, We have had some success and I didn't want to rock the boat ! I emailed the new Everest CEO Roy Saunders, referring to his article in the Telegraph saying how he wanted to improve Everest's image and reputation. So I said perhaps he could start by sorting my problem and within 24hours I had an apologetic email from Everest's legal department. Whom, up until this point either never answered any correspondence or on the rare occasion, they did, they were just difficult. Since then we've had someone over from the UK to review the installation and has agreed the new flat roof has to come off and be replaced, the patio doors have to come out and be refitted. They are sending teams over from the UK to rectify the problems. However, I was told I would receive an email last Monday confirming dates, but as yet I've not had it. They were supposed to either start this coming Monday or the following Monday. So I guess it ain't gonna be this Monday ! It was all going so well ! Going to have to chase them (again !!)

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Well done! More contact than we had in 4 years. I suspect the threat of more bad publicity is the reason, rather than a willingness to help, but whatever works :)

They will draw this out in an attempt to get you to give up or until ill health intervenes, so keep your foot on the throat so to speak.

Appalling company, good luck!

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