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    • An update! I emailed both Andrzej.Tuleja and James_Goldsmith at Whirlpool dot com. I got a phone call from their executive team a couple of days later, and a replacement part dropped on the mat a week after. She was quite apologetic, however, also reiterated the "90 day warranty" period on customer fitted parts, and did not comment when I mentioned that the CRA also applies as I was a consumer buying from them directly. So I now have a spare door switch if the machine decides to eat another in the future! Cheers all!   Note dx100 that the "Hotpoint CEO" you linked to is not related to the hotpoint appliances, but some kind of marketing app.
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    • (See the link to DVLA’s INF188/6 document I posted above, page 4 as cited) “I have a new medical condition that I have told the DVLA about on my recent application. Can I drive? As soon as the DVLA receives your correct and complete application for a new licence and as long as you meet all the Section 88 criteria, you may drive. It is important that you are satisfied that the medical condition you have declared on your application does not stop you from driving. If you are unsure, check with your doctor or healthcare professional before you make a decision. You can also look up your condition in the ‘Assessing fitness to drive’ guide, which you can find at www.gov.uk/dvla/fitnesstodrive to see whether you meet the medical standards for driving. As this guide is intended for healthcare professionals, it can be complicated. Your doctor or healthcare professional should be able to help you if necessary." It seems that DVLA think that S.88 does apply for applications disclosing a new medical condition after all. Why might this be so, and what of “qualifying application" and "relevant disability"? S. 92(1) imposes on the driver a requirement to disclose a relevant disability. S.92(3) requires the Secretary of State to refuse such an application disclosing a relevant disability ….. EXCEPT S.92(4) requires the Secretary of State to grant such an application if the relevant disability is “adequately controlled”. Hence my belief S.88 can apply for medical conditions (if the driver meets the medical standard of fitness to drive) as the application remains a qualifying application IF the driver meets the medical standard of fitness to drive, until DVLA (on behalf of the Secretary of State) say it doesn’t, provided the driver believes they meet the (medical) standard. Additionally, at (or before) June 2013 (as noted in my previous post) the medical standard for fitness to drive for conditions involving excessive daytime sleepiness was changed from “completely controlled” to "adequately controlled".  
    • CFO Bill Guan allegedly led a team at the news outlet that was behind a global money laundering scheme.View the full article
    • Anyway, I've asked my Booking.com flat-rent-out-bloke what needs to be done on the Booking.com portal to cancel a reservation. I got a late message "I'll let you know tomorrow".
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Chargeback VISA/Debit purchase


pepper79
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Hi all.

 

We moved into our new house last Friday and we had zero furniture as we were buying new.

 

I saw a great suite deal on www.galaxystores.co.uk (£747 for a matching 3 seater sofa, 2 seater sofa and foot rest)

ordered it Monday evening.

 

It was meant to be 1-2 day free delivery but heard nothing

 

tried to log into my account on their site to try and track my order but couldnt,

 

clicked for a password reminder - it never came

 

emailed Galaxy who said it would arrive Friday before 5pm.

 

Friday 5pm came and went and

 

tried to contact Galaxy Stores only to find they have NO telephone number

had to email them,

 

they seemed to want to stall me for time by asking me if Id received a text from the courier - I hadnt,

 

I asked twice for some kind of tracking number which they wouldnt/couldnt give me and

was just told they would sort it out and arrange another delivery day.

 

I looked up on Galaxy Stores (yes, I should have done this first but their site looked really good) and have only seen bad reviews for them,

how they dont send orders and then dont refund.

 

I am in desperate need for a sofa and cant really wait as we are all sat on the floor and have been for a week.

 

My question is, under these circumstances,

 

can I get a chargeback now rather than waiting a certain amount of time so I can buy a sofa from somewhere else

and tell the people at Galaxy Stores to kindly cancel the order that may never come anyway?

 

Ive checked my bank account and the money was taken out on the 24th.

 

Im with Barclays and used a VISA Debit card on Galaxy Stores site using Sagepay.

 

ETA: Correction, the money has been taken out of my account.

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You should give them ample time to try and rectify the problem. you also need to make sure you send a formal complaint in and give them 7-14 days to sort things out. If ther eis no resolution, then go straight for a chargeback.

 

Others will suggest a chargeback now, but im of the opinion, you give the retailer a chance, even if it is a little shady.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Hi Pepper,

 

A quick look on the web shows many unhappy purchasers reporting delays or failures to refund.

 

I would email them giving them just 7 more days to deliver as time is of the essence. Failure to meet this deadline will result in you seeking an immediate chargeback from the bank, so you can source your furniture from a more reliable supplier.

 

Send an email and send a hard copy by RM Signed For delivery to their postal address :-

 

Galaxy Stores

17 East Cromwell Street

Edinburgh

EH6 6HD

 

:-)

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Their financial status isnt too good either.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Any examples?

 

I've found this info, possible telephone number:-

 

Phone: +4408452215821

Email: [email protected]

 

 

You should give them ample time to try and rectify the problem. you also need to make sure you send a formal complaint in and give them 7-14 days to sort things out. If ther eis no resolution, then go straight for a chargeback.

 

Others will suggest a chargeback now, but im of the opinion, you give the retailer a chance, even if it is a little shady.

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