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  1. Hi guys, I hope someone can point me in the right direction or help with a Barclays / Alibaba issue I made a first time purchase through Alibaba 3 months ago - checked with Alibaba if my purchase is covered by their trust assurance guarantee ( and was assured it was covered ) Because it was my first time using Alibaba - I used my Barclays credit card hoping that if anything went wrong I would be covered. I paid for the machine (3k) and received a tracking number - a week later I was contacted by the seller saying TNT had change the tracking number - they then gave me a new n
  2. I had over £400 of unathorized transactions on my PS online account involving the fortnite game. These were regular weekly amounts of £19.99 and £7.99 every week. I contacted Halifax bank and they chargebacked all the amounts-so far. Sony told me the transactions were made from the serial number of my PS console (after i supplied the number , i should have given a friends serial number to test their claims) However, even it was my machine (i am 99.99% convinced it was not) a friend claimed a remote hack can access the account and console. PS banned me from their network as
  3. About eight weeks ago I paid for admission for my wife and young daughter to a Zoo which, as we found out, was shutting for the day about 30 minutes after we arrived, even though I had specifically asked this and was reassured at the gate. I rang FD a few days later and asked to perform a chargeback but they refused because they said that I had no proof. Is this correct?
  4. Good evening, I need some advice as I am having trouble with a charge back via PayPal for an item I sold back in early January. I sold an Samsung Galaxy S8+ in early January 2018 via Gumtree, I got an offer from a user (who's name on Gumtree did not match the one on his PayPal, this was an alias apparently) and we agreed to an offer so I sent him my PayPal details etc and he sent me his address. I sent the phone via Yodel 48 which was booked via Parcel2Go and it was delivered the next day with a signature, however, I got some very abusive emails from the buyer claiming I nev
  5. A few days ago I completed a few transaction over LocalBitcoins.com to a buyer named Muumbis (currently blocked) who seemed to be a trusted user, had good feedback and 2 months of multiple transactions. The buyer sent me the funds through a PayPal transfer, and then I proceeded to send/release the bitcoins to his account once the money hit my account. These transactions were very profitable to me, amounting to about 40% of profit over the then exchange price of bitcoin. Only after 6 PayPal transactions amounting to a total of around £11000, I noticed that the person’s details included i
  6. hey all, thank you so much for reading, i recently designed a game map for a guy i met, i finished and sent the map of, he paid me several weeks ago and has now charged me back, i am in -£167.99, i am a student who has no money as i had to use that money for rent, previously on my account i had sent the money to another paypal account, before withdrawing from my personal account which has the bank account attached. My personal account has my bank connected, name, phone number etc, whereas my negative one has a fake name, fake address, fake number an
  7. Hi Everyone Hi want to get some help for a close friend of mine who will I suspect follow this thread as a guest, i hope! I have posted this as result of the monthly CAG email article about civil recovery, great news btw! Anyway.... Brief synopsis: 2 years ago, TKMAxx, swapped price tags, caught, taken in a room and police called (?), they both went out of the room twice throughout the discussison, let off (we think), unsure if cautioned, could have been PCSO. Banned, they took her mobile number and debit card details [removed] and RLP have been paid something like £2
  8. New to site, but im desperate for help.* I sold a brand new iphone 7 on 02/12/16. Buyer paid through paypal straight away, no problem. I withdrew funds to my bank account,* and got item ready for dispatch. Received follow on email from buyer stating that they forgot to update their details, and could i send to their alternative address? I said ok, as it wasnt initially suspicious as they had already paid, and it is something ive requested myself in the past, when i bought tyres for my car, but asked for them to be delivered to my local for fitting. sent phone to address
  9. Can any knowledgeable Cagger tell me if it is possible to initiate a chargeback on a Euro bank transfer from a UK bank account to one in the Euro zone? This is because of a retail transaction that went pear shaped and the seller is refusing to communicate.
  10. Does anyone have a link to the UK Visa chargeback policy? I am trying to do a chargeback on my visa debit card and Nationwide are dragging their heels, stating that I am out of time (120 days). However it is my understanding that if a service/goods is purchased in the future then there is a 540 day limit to claim. Also, the 120 day limit can start on the day that the problem is known about. Its a bit confusing cos moneysavingexpert states that the 540 day limit can be used if there is services are brought for a future date e.g. concert tickets. Which? states that the
  11. Hi All, I strongly believe I am a victim of fraud and I have been cheated, and HSBC is doing nothing to help me. Chrono of events: Jan 13 - Placed order for one (1) iPad Air – Space Grey 32GB WIFI & Cellular, Paid £406.91, via VISA Debit card on HSBC website. Jan 27 - Cancelled order due to non delivery of the Ipad. Jan 30 - Refund was to be issued within 24 hours. Feb 12- Still no refund. Company said refund being processed. Feb 18 - Received Email notification that Company has ceased to trade Feb 19, 20, 21, 24, 25, 27, 28 and Mar 3rd - Company has been infor
  12. Hi Guys Can someone remind me the rules on charge back in relation to MAstercard and Capital One? Wont classify under Section 75 due to amount (£81) Arent you supposed to get a full and immediate refund while they do the investigation? I thought the FCA set out rules in relation to this?
  13. Hi, Hopefully you can give advise on my next step regards my complaint. I am trying to be fair with my bank and only asking for my original payment of £120 to be reimbursed, I am not asking for payment for the time and effort I have put in to writing these letters and sending these recorded delivery, the 8% interest, and the added stress this has caused me as a pensioner and full time carer for my son who has severe mental health issues and trying to make sure he isn't sectioned again by making sure he is taking his medication. I really could do without all this on top. I
  14. Recently we had our bathroom done and ordered some glass splashbacks from an on-line company called Cameo Glass to fit round our wash basin. When we ordered custom made white glass splashbacks (for some £200), we (reasonably, I hope), expected something made from opaque white glass. Nothing on their website suggests otherwise, though we now know competitor websites do make it plain that this is not the case. What turned up was white back-painted "clear" glass. This wouldn't in itself be a big problem if they had actually used truly clear glass. What we got has a di
  15. Hello Can someone please tell me how many days you have to make a chargeback from the time of the transaction? Many thanks
  16. hello all, long story short - just came back from a holiday from hell... .paid for a week on a caravan holiday park with my post office credit card (mastercard),.. . the caravans roof leaked and caused a flood - had to be put in a different caravan which the heating didnt work and the oven didnt work. Not a nice holiday for the kids and a few other things that wasnt as advertised like the outdoor pool was shut for the whole week we was there (no mention of this at booking) so couldnt use that and some other facilities. I've emailed the company requesting a partia
  17. Hi all, Not sure if this is the right section, but I need some advice. My card was recently debited by a place calling itself QuidFinder. When I disputed this with the bank, [HSBC] they immediately refunded the money, and said they would investigate. Some time later, they claim they have been in contact with this place, and accept that the charge is correct and that the refund will now be reversed! I am spitting feathers!!! Any advice as to what I can do about it? Thanks.
  18. Hello Everybody I'm one of the fools that trusted a friend who got me to bite my tongue and join Banners Broker even though I had my doubts about the company. I put in no small amount and of through being online found out it was indeed my worst fears and it was a spoof Now I've been in a fight to get my money back from this seriously depressing experience for over 9 months now and I'm not giving up, there's a liquidator appointed now and there's the charge back service or at least I thought there was a chargeback service. My latest fight has been with my Natwest
  19. Hi all. We moved into our new house last Friday and we had zero furniture as we were buying new. I saw a great suite deal on www.galaxystores.co.uk (£747 for a matching 3 seater sofa, 2 seater sofa and foot rest) ordered it Monday evening. It was meant to be 1-2 day free delivery but heard nothing tried to log into my account on their site to try and track my order but couldnt, clicked for a password reminder - it never came emailed Galaxy who said it would arrive Friday before 5pm. Friday 5pm came and went and tried to contact Galaxy Stores on
  20. Hello I took out a loan with CFO years ago but had problems paying them back. After a while, they stopped trying to take payments but, a year ago after quite some time, they decided to take money from me again of £120. Ive had nothing taken from them since till 2 days ago where they took £32. and this morning they took £86 and £28 and tried to take a further £72 but the £72 failed as I didn't have enough money left for them to take Just called the bank. I asked about a charge back but the person I was speaking about, kinda ignored my question and she
  21. Hi everyone, I bought an item from a Play.com seller (Playtrade) around mid-February for about £30 (an office machine). The Playtrade seller said he despatched the item the same day I ordered it but it turned out to be false. I contacted the seller several times by email and no reply. I filed a Missing Item Claim and a Fairplay Guarantee Claim but Play.com didn't reply to the latter. So I filed a chargeback with my credit card company (Capital One) and they refunded me the money. Today I received a letter from Capital One saying that they will give the seller 45 days to resol
  22. Hi all, A while back I took out a payday loan, and paid it back on the day it was due. No problems, I was aware of the charges and the interest etc. It was a week ago that I paid the whole amount off and got a text from them to confirm this. Today I noticed that they've taken two payments of £25 from my Barclays debit card yesterday! My question is, can Barclays reverse these transactions? How do I do this? As a side note please no negative comments about payday loans, I was well aware of what I was doing and I had a genuine reason for taking it o
  23. Hi everyone, good afternoon. Apologies if this is the wrong section to post this. Ok, me and my sister have been working hard over the past 1year to get our online shop open, we are a value added reseller and purchase our goods from 2 distributors. We got the shop ready to go live in October this year and ensured that we had all facilities to accept card payments, virtual terminal and online payments through our stores checkout. Everything was going fine for the first month or so until some larger orders came in. These orders were taken over the phone and we carried out all the
  24. Hi, I bank with Halifax and upon looking through my Internet banking statements this morning I noticed a charge for £32.00 from the website aliexpress. The site is Chinese and I have never made a purchase from here or signed up. I am unable to get in contact with anyone from this aliexpress, will my bank be able to help?
  25. Hello. I am new here and didnt know where else to ask to be quite honest. I have made a right mess of managing my bank account and need some advice. Back in August, I began saving money every week for my electric/gas bill which was due on the 1st September. I get charged quarterly and it is usually around £250. The £253.17 that the bill actually was was in my bank on time (to my knowledge). Now here is where it gets a bit tricky. I checked my bank a few days after the bill was due and sure enough, the balance was about £20, which meant the bill had been
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