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    • No! What has happened is that your pix were up-to-date: 5 hours' maximum stay and £100 PCN. The lazy solicitors have sent ancient pictures: 4 hours' maximum stay and £60 PCN. Don't let on!  Let them be hoisted by their own lazy petard in the court hearing (if they don't bottle before).
    • Thanks for all the suggestions so far I will amend original WS and send again for review.  While looking at my post at very beginning when I submitted photos of signs around the car park I noticed that it says 5 hours maximum stay while the signage sent by solicitor shows 4 hours maximum stay but mine is related to electric bay abuse not sure if this can be of any use in WS.
    • Not sure what to make of that or what it means for me, I was just about to head to my kip and it's a bit too late for legalise. When is the "expenditure occured"?  When they start spending money to write to me?  Or is this a bad thing (as "harsh" would imply)? When all is said and done, I do not have two beans to rub together, we rent our home and EVERYTHING of value has been purchased by and is in my wife's name and we are not financially linked in any way.  So at least if I can't escape my fate I can at least know that they will get sweet FA from me anyway   edit:  ah.. Sophia Harrison: Time bar decision tough on claimants WWW.SCOTTISHLEGAL.COM Time bar is a very complex area of law in Scotland relating to the period in which a claim for breach of duty can be pursued. The Scottish government...   This explains it like I am 5.  So, a good thing then because creditors clearly know they have suffered a loss the minute I stop paying them, this is why it is "harsh" (for them, not me)? Am I understanding this correctly?  
    • urm......exactly what you filed .....read it carefully... it puts them to strict proof to prove the debt is enforceable, so thus 'holds' their claim till they coughup or not and discontinue. you need to get readingthose threads i posted so you understand. then you'll know whats maybe next how to react or not and whats after that. 5-10 threads a day INHO. dont ever do anything without checking here 1st.
    • I've done a new version including LFI's suggestions.  I've also change the order to put your strongest arguments first.  Where possible the changes are in red.  The numbering is obviously knackered.  See what you think. Background  1.1  The Defendant received the Parking Charge Notice (PCN) on the 06th of November 2020 following the vehicle being parked at Arla Old Dairy, South Ruislip on the 05th of December 2019.  Unfair PCN  4.1  On XXXXX the Defendant sent the Claimant's solicitors a CPR request.  As shown in Exhibit 1 (pages 7-13) the solicitors helpfully sent photos of 46 signs in their evidence all clearly showing a £60.00 parking charge notice (which will  be reduced if paid promptly).  There can be no room for doubt here - there are 46 signs produced in the Claimant's own evidence. 4.2  Yet the PCN affixed to the vehicle was for a £100.00 parking charge notice (reduced if paid promptly).  The reminder letters from the Claimant again all demanded £100. 4.3        The Claimant relies on signage to create a contract.  It is unlawful for the Claimant to write that the charge is £60 on their signs and then send demands for £100.   4.4        The unlawful £100 charge is also the basis for the Claimant's Particulars of Claim. No Locus Standi 2.1  I do not believe a contract exists with the landowner that gives MET Parking Services a right to bring claims in their own name. Definition of “Relevant contract” from the Protection of Freedoms Act 2012, Schedule 4,  2 [1] means a contract Including a contract arising only when the vehicle was parked on the relevant land between the driver and a person who is-  (a) the owner or occupier of the land; or  (b) Authorised, under or by virtue of arrangements made by the owner or occupier of the land, to enter into a contract with the driver requiring the payment of parking charges in respect of the parking of the vehicle on the land. According to https://www.legislation.gov.uk/ukpga/2006/46/section/44  For a contract to be valid, it requires a director from each company to sign and then two independent witnesses must confirm those signatures.  2.2  The Defendant requested to see such a contract in the CPR request.  The contract produced was largely illegible and heavily redacted, and the fact that it contained no witness signatures present means the contract has not been validly executed. Therefore, there can be no contract established between MET Parking Services and the motorist. Even if “No Parking in Electric Bay” could form a contract (which it cannot), it is immaterial. There is no valid contract. Illegal Conduct – No Contract Formed  3.1 At the time of writing, the Claimant has failed to provide proof of planning permission granted for signage etc under the Town and Country Planning Act 1990. Lack of planning permission is a criminal offence under this Act and no contract can be formed where criminality is involved.  3.4        I also do not believe the claimant possesses this document.  No Keeper Liability  5.1        The defendant was not the driver at the time and date mentioned in the PCN and the claimant has not established keeper liability under schedule 4 of the PoFA 2012. In this matter, the defendant puts it to the claimant to produce strict proof as to who was driving at the time.  5.2 The claimant in their Notice To Keeper also failed to comply with PoFA 2012 Schedule 4 section 9[2][f] while mentioning “the right to recover from the keeper so much of that parking charge as remains unpaid” where they did not include statement “(if all the applicable conditions under this Schedule are met)”.    5.3        The claimant did not mention the parking period instead only mentioned time 20:25 which is not sufficient to qualify as a parking period.   Protection of Freedoms Act 2012  The notice must -  (a) specify the vehicle, the relevant land on which it was parked and the period of parking to which the notice relates; 22. In the persuasive judgement K4GF167G - Premier Park Ltd v Mr Mathur - Horsham County Court – 5 January 2024 it was on this very point that the judge dismissed this claim. 5.4  A the PCN does not comply with the Act the Defendant as keeper is not liable. Interest 6.2  It is unreasonable for the Claimant to delay litigation for four years in order to add excessive interest. Double Recovery  7.1  The claim is littered with made-up charges. 7.2  As noted above, the Claimant's signs state a £60 charge yet their PCN is for £100. 7.3  As well as the £100 parking charge, the Claimant seeks recovery of an additional £70.  This is simply a poor attempt to circumvent the legal costs cap at small claims. 29. Since 2019, many County Courts have considered claims in excess of £100 to be an abuse of process leading to them being struck out ab initio. An example, in the Caernarfon Court in VCS v Davies, case No. FTQZ4W28 on 4th September 2019, District Judge Jones-Evans stated “Upon it being recorded that District Judge Jones- Evans has over a very significant period of time warned advocates (...) in many cases of this nature before this court that their claim for £60 is unenforceable in law and is an abuse of process and is nothing more than a poor attempt to go behind the decision of the Supreme Court v Beavis which inter alia decided that a figure of £160 as a global sum claimed in this case would be a penalty and not a genuine pre-estimate of loss and therefore unenforceable in law and if the practise continued, he would treat all cases as a claim for £160 and therefore a penalty and unenforceable in law it is hereby declared (…) the claim is struck out and declared to be wholly without merit and an abuse of process.” 30. In Claim Nos. F0DP806M and F0DP201T, District Judge Taylor echoed earlier General Judgment or Orders of District Judge Grand, stating ''It is ordered that the claim is struck out as an abuse of process. The claim contains a substantial charge additional to the parking charge which it is alleged the Defendant contracted to pay. This additional charge is not recoverable under the Protection of Freedoms Act 2012, Schedule 4 nor with reference to the judgment in Parking Eye v Beavis. It is an abuse of process from the Claimant to issue a knowingly inflated claim for an additional sum which it is not entitled to recover. This order has been made by the court of its own initiative without a hearing pursuant to CPR Rule 3.3(4)) of the Civil Procedure Rules 1998...'' 31. In the persuasive case of G4QZ465V - Excel Parking Services Ltd v Wilkinson – Bradford County Court -2 July 2020 (Exhibit 2) the judge had decided that Excel had won. However, due to Excel adding on the £60 the Judge dismissed the case. 7.7        The addition of costs not previously specified on signage are also in breach of the Consumer Rights Act 2015, Schedule 2, specifically paras 6, 10 and 14.  7.8        It is the Defendant’s position that the Claimant in this case has knowingly submitted inflated costs and thus the entire claim should be similarly struck out in accordance with Civil Procedure Rule 3.3(4).  In Conclusion  8.1        I invite the court to dismiss the claim. Statement of Truth I believe that the facts stated in this witness statement are true. I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in its truth. 
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Microsoft: Incompetence, fobbed off, frustrated misled REPEATEDLY


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Hello, I am not sure if this is the correct board to post in, please feel free to move this thread if this is the case.

 

Hello CAG, I am a new member here! Please bare with me as I try to explain my issue:

 

I have been a Microsoft customer for almost 12 years and now they seem to be stone walling me with an issue in relation to Halo 2 for PC.

 

I first contacted them on 7th April and I have reported my issue to them almost on a daily basis since then and I have not got a very good service. I have been repeatedly fobbed off, lied to, and only ended up extremely frustrated at the end of each contact. Only saying I have to wait a number of days despite being given dates that have been and gone including 13th, 14th and 15th April for a solution. And yet, here I am, still waiting for an answer.

 

The problem is simple.

 

I have Halo 2, it requires an activation key to be used. I have entered that activation key and it activates successfully when you activate it online over the internet. When I try and play the game, I get the following screen:

 

xbl_h2_zps31688a3c.png

The game I have is completely original, bought from a store around 7 years ago and I have had no trouble with it till now. I have contacted Microsoft repeatedly about this (I have chat logs to prove it) and on each occasion, I have had false promises of this and that.

 

I have the original game and here is the picture as proof:

 

IMAG0097_zps482959a0.jpg

I don't know what else Microsoft need to provide me a solution to this problem. I omitted the key from this post in order to prevent it being misused by other people, but I forwarded the original and unedited image to Microsoft's customer support in it's entirety including the key. And 8 days after bringing it to thier attention, I am still being fobbed off and lied to with false promises that have never materialised. I have now been told to wait till the 18th and that would equal 11 days after first bringing the problem to thier attention. Even though I was promised a reply and a solution on the 13th, 14th, and today yet I am still waiting and now being told to wait till the 18th. This is AFTER I was promised a solution on the other said 3 days, and nothing came. Is Microsoft support this bad?

 

I have had enough of the diabolical treatment I have received the the lies I have been told for 8 days as of today. Is Microsoft THAT incompetent and ignorant?

 

I am at the end of my tether and extremely frustrated, what can I do about this to force the issue and get a solution as promised repeatedly on 3 different days that I was promised a solution?

 

Thanks in advance.

Edited by «THÖMÅS®©™»
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What response did they give you? Also, if you are only playing single player, you can get a no-cd crack. perfectly legal to use as you own the original game.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

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Woops. Sorry i skimmed over it.

 

Can i ask if you've made an official complaint and escalated it out of the char reps hands into a senior managers view?

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

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The time to get a formal complaint in. Skip the phone.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

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How do you mean you get fobbed off when you send a formal complaint?

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

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They lie about sending the issue to the "Advocacy Department", I am now even suspicious that it is non-existent to be honest.

 

April 7th: Report the issue to Microsoft, they "escalate" it to the "Advocacy Department".

April 13th: I go online to thier support to ask them what the delay is and they tell me that it was never escalated to the "Advocacy department". I'm promised a solution on April 13th, and have evidence to show this.

April 14th: Still no solution, I go online and am promised a solution on April 14th.

April 15th: Still no solution, I go online and am promised a solution on April 15th.

April 16th at 01:18am: I am online again, and for around the 11th time, they promise me a solution that never materialised. And as of writing this post, I am still waiting.

 

During these times, I have been given various "get out free" excuses, including "backlogs", "delays", "you issue is complex" (when it is a product key issue and nothing more, it's not rocket science to resolve this problem), and I feel as though I am being deliberately fobbed off, and lied to because they would rather completely ignore the problem rather than fix it!

 

I have so many chat logs that have been emailed and I have proof that I have been promised so many times a solution on so many different dates, that I have lost count.

 

This is incompetence at it's best since I ever had a laptop or an XBOX 360. I don't know what they want from me, I really don't. I am seriously considering legal action as they are making me ill through the stress they are causing by ignoring the problem, stalling, and fobbing me off rather than simply either re-enable my current product key, or give me a new one. How is this "complex"? This is probably the worst excuse in internet history!

 

If anybody is prepared to take this on, I will be happy to forward the emails of the chat logs to see them, if so, please PM me your email address so I can send them to you.

Edited by «THÖMÅS®©™»
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I think you really need to get a full written complaint in.

 

Im unsure who the regulator would be to solve disputes in this type of problem. Perhaps others will know.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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They lie about sending the issue to the "Advocacy Department", I am now even suspicious that it is non-existent to be honest.

 

April 7th: Report the issue to Microsoft, they "escalate" it to the "Advocacy Department".

April 13th: I go online to thier support to ask them what the delay is and they tell me that it was never escalated to the "Advocacy department". I'm promised a solution on April 13th, and have evidence to show this.

April 14th: Still no solution, I go online and am promised a solution on April 14th.

April 15th: Still no solution, I go online and am promised a solution on April 15th.

April 16th at 01:18am: I am online again, and for around the 11th time, they promise me a solution that never materialised. And as of writing this post, I am still waiting.

 

During these times, I have been given various "get out free" excuses, including "backlogs", "delays", "you issue is complex" (when it is a product key issue and nothing more, it's not rocket science to resolve this problem), and I feel as though I am being deliberately fobbed off, and lied to because they would rather completely ignore the problem rather than fix it!

 

I have so many chat logs that have been emailed and I have proof that I have been promised so many times a solution on so many different dates, that I have lost count.

 

This is incompetence at it's best since I ever had a laptop or an XBOX 360. I don't know what they want from me, I really don't. I am seriously considering legal action as they are making me ill through the stress they are causing by ignoring the problem, stalling, and fobbing me off rather than simply either re-enable my current product key, or give me a new one. How is this "complex"? This is probably the worst excuse in internet history!

 

If anybody is prepared to take this on, I will be happy to forward the emails of the chat logs to see them, if so, please PM me your email address so I can send them to you.

 

 

 

It's only a computer game at the end of the day, don't let the stress make you ill.

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I think its more to do with the fact that they have basically blocked him from using a product he has paid for gany. Think how many others could be affected.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

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This is quite a common issue. Have you tried the fix in http://support.microsoft.com/kb/960480?

 

Are you using your original windows live account? From memory there is a limited number of times you are permitted to reinstall/reactivate the product. It is designed to prevent piracy.

 

I'd try phoning them rather than trying to do it online. Anyway, Halo 2 is now an extremely old game I can't imagine it is more than a tenner. If I recall correctly they have also re-released it to help deal with compatibility problems which arise when using a newer version of windows. I think we were in the XP age when Halo 2 was released, so you may have problems if using Vista/W7/W8.

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Personally, i would just use a no-cd crack. IIRC halo 2 doesnt have any DRM so a no cd executable is perfectly legitimate to use providing you own the account. Of course, it wont connect to windows live, so no multiplayer, but the game is still perfectly playable.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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Are you using your original windows live account? From memory there is a limited number of times you are permitted to reinstall/reactivate the product. It is designed to prevent piracy.

 

I'd try phoning them rather than trying to do it online. Anyway, Halo 2 is now an extremely old game I can't imagine it is more than a tenner. If I recall correctly they have also re-released it to help deal with compatibility problems which arise when using a newer version of windows. I think we were in the XP age when Halo 2 was released, so you may have problems if using Vista/W7/W8.

 

I know this, but I own both the original game and CD key, the proof is above. Halo 2 was designed for Windows Vista, but WILL run on Windows 7, I have been running it on Windows 7 for ages. No trouble at all till I had a system crash (HDD failed) and had to buy a new system disc and re-install Halo 2 as a result. Then this mess started and I cannot believe how arrogant and stubborn Microsoft are being about it. It's not as though I am trying to rob them of billions of pounds is it. Why should I pay for a new game when it was not my fault that my HDD failed, why should I buy a new game when Microsoft have the solution but refuse point blank to provide it.

 

In my view, talking to Microsoft is like playing chess with a pigeon, the pigeon will knock your king over, then strut its stuff then fly off. In short, I am saying that no matter how many times I demand a solution, they will fob me off, take the liberty, and wind me up more and more. And I swear they are doing it on purpose so that they have an excuse to either end the chat, or hang up the phone on me. That is very bad business practice, and they know it. I have explained the problem so many times that I have lost count, and they wind me up by asking me what the problem is. When they know what it is when I give them the service request numbers that I have. I honestly don't know what I have to do to get through to thier thick skulls. It's like talking to a zombie. You never get anywhere with a zombie.

 

I have had one Windows Live account, and I upgraded it to Gold on October 27th 2013. And still, I get treated like this. It is diabolical!

 

I accept the "prevention of piracy" thing. However, I am the owner of the game and product key within, and have been for YEARS. Yet I am still fobbed off, ignored, and mocked.

 

I swear that they get some kind of satisfaction out of making me ill. If they did not, I would not have started this thread, but rather playing Halo 2 instead.

 

I have also tried to phone them, repeatedly, same old stuff, same old fobbing off, same old excuses.

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Who likes my avatar?:whoo:

 

Usernames no bad either :)

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

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Thor from Stargate SG1

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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They all look the same to me since theyre clones ;)

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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Are you two on the same planet as me :becky:

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

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