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    • when mediation call they will ask the same 3 questions that are in their email you had to accept it going forward. simply state 'i do not have enough information from the claimant to make an informed decision upon mediation so i refuse. end of problem.  
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    • Which Court have you received the claim from ? Civil National Business CEntre Name of the Claimant ? Lowell Portfolio i Ltd How many defendant's  joint or self ? Self   Date of issue –  15 Feb 2024 Particulars of Claim What is the claim for – the reason they have issued the claim?  The claim is for the sum of £922 due by the Defendant under and agreement regulated by the Consumer Credit Act 1974 for a Capital One account with an account reference of [number with 16 digits] The Defendant failed to maintain contractual payments required by the agreement and a Default Notice was served under s.87(1) of the Consumer Credit ACt 1974 which has not been complied with. The debt was legally assigned to the claimant on 16-06-23, notice of which has been given to the defendant. The claim includes statutory interest under S.69 of the County Courts Act 1984 at a rate of 8% per annum from the date of assignment to the date of the issue of these proceedings in the sum of £49.15 The Claimant claims the sum of £972 What is the total value of the claim? £1112 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? I dont know the details of the PAPDC to know if it was pursuant to paragraph 3, but I did receive a Letter of Claim with a questionaire/form to fill. Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card When did you enter into the original agreement before or after April 2007 ? no Do you recall how you entered into the agreement...On line /In branch/By post ? Online Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Assigned/purchaser Were you aware the account had been assigned – did you receive a Notice of Assignment? I was aware, I'm not certain I received a 'Notice of Assignment' from Capital One but may have been informed the account had been sold without such a title on the letter? Did you receive a Default Notice from the original creditor? Yes Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Not since the debt purchase, and not from Capital One. Why did you cease payments? I can't remember - it was the tail end of the pandemic and I may not have had enough income to keep up payments - I am self-employed and work in the event industry - at that time. I also had a bank account that didn't allow direct debits and may have just forgotten payments and became annoyed at fines for late payments. What was the date of your last payment? Appears to be 20/4/2022 Was there a dispute with the original creditor that remains unresolved? No Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No Here is my Defence: Defence - 1. The Defendant contends that the particulars of claim are vague and generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. I have in the past had an agreement with Capital One but do not recognise this specific account number or recollect any outstanding debt and have therefore requested clarification by way of a CPR 31.14 and section 78 request.. 3. Paragraph 2 is denied. I am unaware of having been served with a Default Notice pursuant to the Consumer Credit Act 1974. 4. Paragraph 3 is denied. I am unaware of any legal assignment or Notice of Assignment pursuant to the Law and Property Act 1925 Section 136(1) 5. The Defendant has sent a request by way of a section 78 pursuant to the Consumer Credit Act 1974, for a copy of the agreement, the Claimant has yet to comply and remains in default of said request. 6. A further request has been made via CPR 31.14 to the Claimants solicitor, requesting disclosure of documents on which the Claimant is basing their claim. The Claimant has not complied and to date nothing has been received. 7. It is therefore not accepted with regards to the Defendant owing any monies to the Claimant and the Claimant is put to strict proof to: a) show how the Defendant has entered into an agreement and; b) show how the Claimant has reached the amount claimed for and; c) show the nature of the breach and evidence by way of a Default Notice pursuant to sec 88 CCA1974 d) show how the Claimant has the legal right, either under statute or equity to issue a claim 8. As per Civil Procedure 16.5 it is expected that the claimants prove the allegation that the money is owed 9. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of section 136 of the Law of Property Act and section 82A of the Consumer Credit Act 1974 10. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief. .................. Please note that I had to write a defence quite quickly as I hit the deadline. At the time of writing the defence, I hadn't been able to find correspondence from Capital One, but had since found default letter etc. I submitted CCA request and CPR 31.14. However, I didn't get any proof of postage or use registered post for the CPR (an oversight) but did with the CCA request. I received a pack which included a letter from Overdales, going over the defence I'd filed, as well as letters of Lowells and reprints of letters from Capital One. But I have no idea if this pack is in response to the CCA request or the CPR ! I would have expected two separate responses ... although I do know they are both the same company. Looking over the pack today, and looking through old emails .. I find some discrepancies in the Capital One default letters (notice of default and Claim of default). They are both dated *before* an email I have stating that a default can be avoided. The one single page of agreement sent (so not the full agreement) has a 16 digit number at the top in small print, next to 'Capital One' which corresponds to a number called 'PURN' printed at the top of each of the 10 pages of ins and outs of the account (they're not official statements, but a list of monthly goings) yet no mention anywhere on either of the account number. I cant really scan them at the moment - I can later tomorrow, but that will be after the mediation call I'm sure. I guess I may be on my own for this mediation ... I am not certain the CCA request has been satisfied .. or if the CPR has been . And then I appear to have evidence that the Default notices provided are fabricated ? Yet, I do have (elsewhere ... not at home) Default letters from Capital One I can check ..
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123-reg changed terms of service


cobalagi
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123-reg are domain registrars.

They have introduced a new charge to transfer .uk domains away.

This contradicts previous terms and very visible statements on their web site.

They have given no notice of the change in terms.

I want to transfer to a new registrar, and have asked them to waive the charge as it was not part of my agreement when I paid for domains there.

But they are refusing to waive it pointing to a clause (that probably was in effect) that basically says they can do what they want when they want:

 

123-reg reserves the right to change, add, subtract or in way alter these Conditions without the prior consent of the Client
Rather than me trying to explain it all in further detail maybe simplest if I point you to this web page where they explain it very well.

 

http://www.mayne.net/123reg-domain-name-hostage/

 

some people on there have had success, but 123-reg are still refusing to allow me to transfer away free.

 

What are my legal options and levers here please?

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Except you signed under a different contract and were not given notice in advance so you could migrate away.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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Except you signed under a different contract and were not given notice in advance so you could migrate away.

 

well yes we agree on that. (I think)

 

However, as I said, as I have put those points to them and they are still refusing to allow the original terms (ie: free transfer away) to stand, claiming they have right to change terms "without the prior consent of the Client"

 

So I ask again:

What are my legal options and levers here please - to get them to honour the original agreement?

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They can indeed change the terms without prior consent, but they should let you have the chance of moving away from that registrar if you decide you don't agree with the terms.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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I thank you again for your input

but they should let you have the chance of moving away from that registrar
and again I agree with you, but they dont agree. In fact they completely disagree.

I have explained the obvious points several times via email.

Still they are refusing.

 

So it seems I must ask again:

What are my legal options and levers here please?

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Ask them to elaborate on the reasons, but ensure you make it a FULL complaint. That way they are forced to deal with it within 8 weeks, or the regulators will decide for them.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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thank you again for reply

I have some questions:

what constitutes a 'FULL' complaint?

why do they have 8 weeks? what governs that time period?

which is the regulator that will decide? and how do I invoke that regulator?

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A Full complaint is a letter sent via their complaints resolution procedure. You outline concisely the problem, questions you have and what you would like to see as a resolution to your complaint.

 

They then have 8 weeks ( 56 days ) to resolve your complaint in full in the form of a Final Response. If you do not amicably resolve the complaint in that time, then whichever comes first out of the 56 days or final response, you escalate the Complaint to the regulators, who will have an adjudicator investigate and cake a response. If you do not agree with the adjudicator, you can escalate further to the ombudsman.

 

In response to your other questions, lets not get too far ahead right now. You need to get a formal complaint in writing to the CEO, and send it by recorded delivery. As soon as you post that letter, the 8 week timer starts ticking. Sadly, it isnt a fast answer to your problem, but it will show 123-reg that you arent going to be taken for a fool and you know your rights.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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as far as I know the regulator with a UK domain is Nominet - But I'm not sure, do you agree?

If so, as far as I know Nominet have no opinion on whether or not the registar wants to charge a fee to transfer away.

Thats down to the the agreement between registrar and client.

They are saying they are within their rights. I dont agree.

The issue here is whether they have a legal right to change that agreement as they have done. And it seems to me that in order to compose a FULL complaint I have to understand that position - which I dont.

And with the greatest respect your responses are doing little to help.

Can you please be specific about the legal position re the contract.

 

and what/why is the 8 week period you mention please? What governs that?

 

and who is the ombudsman here?

 

thank you

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Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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yes, thank you for those. altho I did know where they were I thank you for pointing them out.

 

But as to my original question:

What are my legal options and levers here please?

it still remains unanswered

I will be grateful for any input specific to that.

 

for example this:

123-reg reserves the right to change, add, subtract or in way alter these Conditions without the prior consent of the Client

 

can such a clause be included in a contract in UK consumer law?

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Possible breach of contract on their part? The fact that they are basically holding your domain to ransom? That cause can be added, however, as i mentioned before, they should give you a chance to opt out of the agreement if you decide not to continue with it. Otherwise you could buy a 2 year registration, then a month later, they say they are putting prices up, or in your case, adding on various spurious charges for transferring domains.

 

You signed up to a contract that did not have any charges for transferring away. Now theyre trying to force them on you. Thats why im with godaddy and another american host for my sites. I cant be bothered dealing with all the third rate Hosts in the UK anymore.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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While having absolutely no clue as to what domains and the like are, this smacks of an unfair contract and as such you could cite the UTCCR at them.

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?421863-Guidance-The-Taking-Control-of-Goods-Regulations-2014-Statutory-Notices

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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Hi silverox1961

thanks for reply

this smacks of an unfair contract and as such you could cite the UTCCR at them
a 'domain' in this context is a domain name such as consumeractiongroup.co.uk

'domains' are generally not 'owned' they are 'rented' from a national or global controlling body via a registrar.

whilst I do think what they've done creates an unfair contract I dont think that UTCCR thing is really applicable.

I have still control, its just they recently changed terms and conditions without notice meaning I have to pay to move to another registrar. Thus holding me ransom - which I think is probably kinda not illegal in this context ... maybe ... As long as thats what they said when we agreed terms. Which it wasnt.

 

I think my question hangs on whether they can change terms without notice, given this clause is in the existing t&c's

123-reg reserves the right to change, add, subtract or in way alter these Conditions without the prior consent of the Client

 

and can such a clause be included in a contract in UK consumer law?

 

[this forum has a very annoying habit of just dumping carefully crafted replies claiming user is not logged in]

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As already said. They CAN add that clause, but they must allow you to opt out if you decline the change.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Don't expect any succses with a complaint against 123-reg.

 

Con artists and cheats.

 

H

46 years at the pointy end of the motor trade. :eek:

HMCTS Approved Technical Expert and Independent Motor Trade Consultant

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As already said

If you've already said it why repeat yourself?

 

and so if we're repeating please let me repeat my question (again):

What are my legal options and levers here please?

With the greatest of respect renegadeimp you have managed to make a load of posts in this thread without actually coming anywhere near answering the question. I notice you have almost 16000 posts on here. Are they all equally useless?

 

It might be better if you dont know - just say you dont know, or say nothing.

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Don't expect any succses with a complaint against 123-reg.

 

Con artists and cheats.

 

H

con artists and cheats - yes I couldnt agree more

But I'm sure enough they are in the wrong and I will get success.

Just trying to understand the technicalities

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If you've already said it why repeat yourself?

 

and so if we're repeating please let me repeat my question (again):

 

With the greatest of respect renegadeimp you have managed to make a load of posts in this thread without actually coming anywhere near answering the question. I notice you have almost 16000 posts on here. Are they all equally useless?

 

It might be better if you dont know - just say you dont know, or say nothing.

 

I think it might be better if you stop the personal attacks. Your argument lies within the unfair contracts. But you seem to completely gloss over that.

 

You have been given info on UTCCR but you say its not applicable. It IS applicable because it is clearly an unfair contract as they havent allowed you to opt out. If you aren't willing to listen to advice via a site team member who is very knowledgeable about unfair contracts, then theres little point continuing the thread.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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con artists and cheats - yes I couldnt agree more

But I'm sure enough they are in the wrong and I will get success.

Just trying to understand the technicalities

 

To be sure isn't enough. If it's in the t's&c's you don't stand a chance. As I said. Con artists and cheats.

 

H

46 years at the pointy end of the motor trade. :eek:

HMCTS Approved Technical Expert and Independent Motor Trade Consultant

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If you've already said it why repeat yourself?

 

and so if we're repeating please let me repeat my question (again):

 

With the greatest of respect renegadeimp you have managed to make a load of posts in this thread without actually coming anywhere near answering the question. I notice you have almost 16000 posts on here. Are they all equally useless?

 

It might be better if you dont know - just say you dont know, or say nothing.

 

With all due respect . That post was uncalled for to put it "mildly".

 

Renegadeimp's advice appears to be correct. If you want to alter a contract,you have to offer the option of not "Accepting" the new contract and opting out.

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With all due respect . That post was uncalled for to put it "mildly".

speaking personally I dont think it was.

I pointed out the specifics of my questions several times and asked renegadeimp again and again to address it specifically - which he/she didnt, at least not in manner that I as a lay person could grasp.

 

Renegadeimp's advice appears to be correct. If you want to alter a contract,you have to offer the option of not "Accepting" the new contract and opting out.

I agree with that.

However I posted here because the provider does not agree. Therefore I wanted to understand on what legal basis I can address their reluctance.

renegadeimp continued to respond with unspecific vagaries, which appeared to me to indicate that he wanted to try to find a solution without actually knowing what that solution was. I thanked him several times for his input, but as noble and generous as his input was I felt it became increasingly unhelpful - so I said so.

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I think it might be better if you stop the personal attacks. Your argument lies within the unfair contracts. But you seem to completely gloss over that.

 

You have been given info on UTCCR but you say its not applicable. It IS applicable because it is clearly an unfair contract as they havent allowed you to opt out. If you aren't willing to listen to advice via a site team member who is very knowledgeable about unfair contracts, then theres little point continuing the thread.

 

I read the page on the UTCCR which silverfox1961 kindly pointed me at.

It appears to me that it relates to 'goods' and the seizing of 'goods' rather than services, which in my humble opinion is what I think I am dealing with. Thats why I said I didnt think it was applicable.

If you understand why it's applicable in my case would you please be so kind as to explain that to me.

Or if you have other specific information which you think might be applicable I will be very grateful for your input.

Otherwise I thank you for your input so far but I agree with you that there is little point in you continuing in the thread.

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To be sure isn't enough. If it's in the t's&c's you don't stand a chance

thanks Hammy - but they've had a change of heart this morning and agreed to let me go foc

 

As I said. Con artists and cheats.

H

at least I agree with somebody here :wink:

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