Please help with Very, Phone stolen in transit

[ponbeam]

Hi, I am hoping someone can give me some advice!

I ordered a mobile phone from very 2 weeks ago and received it all ok. I changed my mind before opening the phone and arranged to get it returned.

Yodel collected the sealed phone last Monday and the driver helped me tape up an outer box so it was disguised!

I returned home today to find the box I sent returned in bad condition with the phone box and a note saying something was missing from the box.

I then checked the phonebox and found the seal had been broken an the phone is missing!

I have emailed and phoned very but they are saying they can't help and are not willing to help me.

What do I do next?

Any advice would be helpful

[rebel11]

H pon

 

Welcome to CAG

 

If you sent the phone back, why has it been returned to you?

 

If Yodel are responsible for the missing phone then send a complaint to :-

 

Mr Neil Lloyd

Chief Executive

Yodel

[email protected]

 

If Very were responsible for the return, then complain to Very:-

 

Mr Alex Baldock

Chief Executive

Shop Direct

[email protected]

[ponbeam]

Hi,

Thanks for the response. I sent the phone back as I didn't require it and I had not even broken the seal on the phone box.

It has been returned to me because Very have received the box without the phone!

[rebel11]

So who rang Yodel to arrange collection? So the phone has gone missing in transit to Very.

 

Hi,

Thanks for the response. I sent the phone back as I didn't require it and I had not even broken the seal on the phone box.

It has been returned to me because Very have received the box without the phone!

[ponbeam]

Very arranged the colllection with Yodel.

Yes it has gone missing in transit

[rebel11]

Hi ponbeam

 

So send a Letter of Complaint to the CEO of Very. Explain what's happened and that it's for them to chase it up with Yodel if the phone has gone missing whilst in transit. Explain that Yodel helped you package the product for return. How did you pay for it?

 

Very arranged the colllection with Yodel.

Yes it has gone missing in transit

[dx100uk]

quite a common thing with 'yodel'

for packages to go missing.

 

dx

[sequenci]

quite a common thing with 'yodel'

for packages to go missing.

 

dx

 

They are, without doubt, the worst firm I have ever had the misfortune to have to deal with. Inept from start to finish.

 

I actually refuse to order from companies that use them.

[dx100uk]

there was one in the mail I think it was

 

whereby a very large 3D tv went missing.

 

it was found for sale on ebay by one of their [now EX] deliverymen.

 

dx

[Hammy1962]

But who orders a phone and then changes their mind.

 

And how many delivery persons help you tape the box!

 

The compensation should help relieve the stress of the situation though.

 

H

[ponbeam]

Thanks for the replies,

I changed my mind as I managed to get my existing iphone repaired for a fraction of the cost for the new handset and believed by not opening the box I was well within my rights to do so.

In answer your questions Hammy I ordered a phone and changed my mind and one delivery driver helped me tape the box.

[ponbeam]

I have written to the CEO of Very and reported it to the police.

I am now just awaiting responses