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    • no i meant the email from parcel2go which email address did they send it from and who signed it off (whos name is at the bottom)
    • I understand confusion with this thread.  I tried to keep threads separate because there have been so many angles.    But a team member merged them all.  This is why it's hard to keep track. This forum exists to help little people fight injustice - however big or small.  Im here to try get a decent resolution. Not to give in to the ' big boys'. My "matter' became complicated 'matters' simply because a lender refused to sell a property. What can I say?  I'll try in a nutshell to give an overview: There's a long lease property. I originally bought it short lease with a s.146 on it from original freeholder.  I had no concerns. So lender should have been able to sell a well-maintained lovely long lease property.  The property was great. The issue is not the property.  Economy, sdlt increases, elections, brexit, covid, interest hikes etc didn't help.  The issue is simple - the lender wanted to keep it.    Before repo I offered to clear my loan.  I was a bit short and lender refused.  They said (recorded) they thought the property was worth much more and they were happy to keep accruing interest (in their benefit) until it reached a point where they felt they could repo and still easily quickly sell to get their £s back.  This was a mistake.  The market was (and is) tough.   2y later the lender ceo bid the same sum to buy the property for himself. He'd rejected higher offers in the intervening period whilst accruing interest. I had the property under offer to a fantastic niche buyer but lender rushed to repo and buyer got spooked and walked.  It had taken a long time to find such a lucrative buyer.  A sale which would have resulted in £s and another asset for me. Post repo lender had 1 offer immediately.  But dragged out the process for >1y - allegedly trying to get other offers. But disclosure shows there was only one valid buyer. Lender appointed receiver (after 4 months) - simply to try acquire the freehold.  He used his powers as receiver to use me, as leaseholder, to serve notice on freeholders.  Legally that failed. Meanwhile lender failed to secure property - and squatters got in (3 times).  And they failed to maintain it.  So freeholders served a dilapidations notice (external) - on me as leaseholder (cc-ed to lender).   (That's how it works legally) I don't own the freehold.  But I am a trustee and have to do right by the freeholders.  This is where matters got/ get complicated.  And probably lose most caggers.   Lawyers got involved for the freeholders to firstly void the receiver enfranchisement notice. Secondly, to serve the dilapidations notice.  The lack of maintenance was in breach of lease and had to be served to protect fh asset. The lender did no repairs. They said a buyer would undertake them. Which was probably correct. If they had sold. After 1y lender finally agreed to sell to the 1st offeror and contracts went with lawyers.  Within 1 month lender reneged.  Lender tried to suggest buyer walked. Evidence shows he/ his lawyers continued trying to exchange (cash) for 4 months.  Evidence shows lender and receiver strategy had been to renege and for ceo to take control.   I still think that's their plan. Lender then stupidly chose to pretty much bulldoze the property.  Other stuff was going on in the background. After repo I was in touch by phone and email and lender knew post got to me.   Despite this, after about 10 months (before and then during covid), they deliberately sent SDs and eventually a B petition to an incorrect address and an obscure small court.  They never served me properly.  (In hindsight I understand they hoped to get a backdoor B - so they could keep the property that way.)  Eventually the random court told them to email me by way of service.  At this point their ruse to make me B failed.  I got a lawyer (friend paid). The B petition was struck out. They’d failed to include the property as an asset. They were in breach of insolvency rules. Simultaneously the receiver again appointed lawyers to act on my behalf as leaseholder. This time to serve notice on the freeholders for a lease extension.  He had hoped to try and vary the strict lease. Evidence shows the already long length of lease wasn't an issue.  The lender obviously hoped to get round their lack of permission to do works (which they were already doing) by hoping to remove the strict clauses that prevent leaseholder doing alterations.   The extension created a new legal angle for me to deal with.  I had to act as trustee for freeholders against me as leaseholder/ the receiver.  Inconsistencies and incompetence by receiver lawyers dragged this out 3y.  It still isn't properly resolved.  Meanwhile - going back to the the works the lender undertook. The works were consciously in breach of lease.  The lender hadn't remedied the breaches listed in the dilapidations notice.  They destroyed the property.  The trustees compiled all evidence.  The freeholders lawyers then served a forfeiture notice. This notice started a different legal battle. I was acting for the freeholders against what the lender had done on my behalf as leaseholder.  This legal battle took 3y to resolve. The simple exit would have been for lender to sell. A simple agreement to remedy the breaches and recompense the freeholders in compensation - and there's have been clean title to sell.  That option was proposed to them.   This happened by way of mediation for all parties 2y ago.  A resolution option was put forward and in principle agreed.  But immediately after the lender lawyers failed to engage.  A hard lesson to learn - mediation cannot be referred to in court. It's considered w/o prejudice. The steps they took have made no difference to their ability to sell the property.  Almost 3y since they finished works they still haven't sold. ** ** I followed up some leads myself.  A qualified cash buyer offered me a substantial sum.  The lender and receiver both refused it.   I found another offer in disclosure.  6 months later someone had apparently offered a substantial sum via an agent.  The receiver again rejected it.  The problem of course was that the agent had inflated the market price to get the business. But no-one was or is ever going to offer their list price.  Yet the receiver wanted/wants to hold out for the list price.  Which means 1y later not only has it not sold - disclosure shows few viewings and zero interest.  It's transparently over-priced.  And tarnished. For those asking why I don't give up - I couldn't/ can't.  Firstly I have fiduciary duties as a trustee. Secondly, legal advice indicates I (as leaseholder) could succeed with a large compensation claim v the lender.  Also - I started a claim v my old lawyer and the firm immediately reimbursed some £s. That was encouraging.  And a sign to continue.  So I'm going for compensation.  I had finance in place (via friend) to do a deal and take the property back off the lender - and that lawyer messed up bad.   He should have done a deal.  Instead further years have been wasted.   Maybe I only get back my lost savings - but that will be a result.   If I can add some kind of complaint/ claim v the receiver's conscious impropriety I will do so.   I have been left with nothing - so fighting for something is worth it. The lender wants to talk re a form of settlement.  Similar to my proposal 2y ago.  I have a pretty clear idea of what that means to me.  This is exactly why I do not give up.  And why I continue to ask for snippets of advice/ pointers on cag.  
    • It was all my own work based on my previous emails to P2G which Bank has seen.
    • I was referring to #415 where you wrote "I was forced to try to sell - and couldn't." . And nearer the start in #79 .. "I couldn't sell.  I had an incredibly valuable asset. Huge equity.  But the interest accrued / the property market suffered and I couldn't find a buyer even at a level just to clear the debt." In #194 you said you'd tried to sell for four years.  The reason for these points is that a lot of the claims against for example your surveyor, solicitor, broker, the lender and now the receiver are mainly founded in a belief that they should have been able to do something but did not. Things that might seem self evident to you but not necessarily to others. Pressing these claims may well need a bit more hard evidence, rather than an appeal to common sense. Can you show evidence of similar properties, with similar freehold issues, selling readily? And solid reasons why the lender should have been able to sell when you couldn't.
    • You can use a family's address.   The only caveat is for the final hearing you'd need to be there in person   HOWEVER i'd expect them to pay if its only £200 because costs of attending will be higher than that
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Treds trying to rip us off with not as described goods.


Nortan360
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Hi,

 

For Christmas my mum received some christmas money which she decided to buy a pair of shoes at treds,

she decided to buy a pair of shoes which were £70 (On sale) in a size 3.

 

When we got home with the box and the shoes

my mum opened the box to find that the shoes were slightly too big,

it says size 3 on the box

however the shoes had a little sticker stuck on the bottom which was covering the size of the shoe,

upon removing this sticker it indicated that shoes were infact a size 4 rather than a size 3

which were stated on the box or which we asked for at the point of sale.

 

We decided to take the shoes back,

 

to cut a long story short they said that we were in the wrong as the shop itself supplied shoes

which deals with european and American sizes (Which we were not told at the till)

they told us that they'd never seen this before and tried to fob us off with some excuse that it's the american size

(Which is not what we asked for!)

 

They then said that due to this and the shoes being on sale we could only have the refund as a gift card and not cash itself..

 

When i mentioned about the Sales of good act and that they were not fit for purpose as they were not what we asked for

the girl on the till then got defensive stating that it was the companies policy and that it applies with the SOGA,

 

every point I made she would just but in and state 'Company Policy' to which made me very frustrated so

i said well this is complete bull.... (I'm sure you can guess what i said)

 

She then stated that I was a very violent person and that if i disagreed with her anymore she would call security a

nd have me removed from the shop..

 

So in the end I just had to settle for the gift card :/

 

She showed no compassion or remorse for the customer.

. It's very irritating when they don't allow you give your point of view causing you to end up swearing!

 

Do you guys think we were well within our rights to demand a refund?

 

Thanks! :D

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The shop is wrong. Take it back under SOGA and not fit for purpose. Tell them that if they fail to exchange or issue a refund, you will be contacting trading standards, as well as making a full complaint to the head office.

 

As it was unfit for purpose, then the shop cannot refuse to give you a cash refund. If i were you now, i would be making full complaints.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Do they not have the size of shoe your Mum wants?

If not are they going to get them in?

 

If none of the above then I would be going back to the store, cap in hand, and again ask that a full refund be given.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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No they do not have the shoes, nor will they be getting more of the same style in the future as they are getting a new range in.

 

This is an email I sent to the complaints dept -

 

To whom it may concern,

 

We recently bought a pair of buffalo shoes for £69.99 (on sale) from the treds store in ...

, upon sale we asked for the shoes in a Size 3.

 

When we got home my mum tried on the shoes to find that they were slightly too big,

we checked the box and they noticed that the box said size 3,

the shoes then had a little sticker covering the size of the shoes,

upon removing this sticker it indicated that the shoe size was in fact a 4.

 

We decided to take the shoes back and she informed us that that is how they are sized even though we asked for a size 3 at the point of sale

not an American size 4 (Which we were not informed of)

 

They said that we could pick some other shoes (Which my mum picked)

To which cost slightly less than the original shoes so

 

we asked for the remainder of the money back.

We were then told that they could not do that since the shoes were sale items (Which is understandable..)

However we then stated that we were given shoes which we did not want..

The wrong size therefore the sale breached the Sales of Goods Act as they were not fit for purpose.

 

However the sales assistant would not listen and get abruptly butting in when I was trying to explain my point of view

jumping the gun of every point I stated saying that it was Company Policy and even though they had made a mistake not informing us

they could not refund us the money Instead we had to take the rest on a gift voucher.

 

after disputing this and getting interrupted many times (this was very frustrating)

To which i then said well this is bulls**t to be honest

(Which i do apologise for however when you're getting interrupted and they aren't listening is very frustrating!)

 

She then said that I was a very violent person and that if i disputed the sale anymore she would call security and get us removed from the store..

 

With this we had to accept the gift voucher..

 

The sales assistant showed no remorse, compassion or correct customer service.

It was very rude of her to interrupt me when I was trying to explain to her she kept butting in as well as adjusting

or putting back every shoe we put back following us around the shop stating that we had been there for '2 hours'

when in actual fact it was 30 minutes we had been looking around.

 

It would be appreciated if you could look in to this and allow for our now £25 gift card to be exchanged back to cash.

 

Considering that we were not correctly informed when purchasing the item leading to us being dissatisfied as well as the customer service which was shown.

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IMO I would be wanting a full refund then, a credit note wouldn't cut the mustard with me, especially as they will not be getting anymore in of her size.

 

SOGA and the fact that goods were not as described should be your mantra, personally I wouldn't bother with any of the shop staff, ask to speak to the manager, remain calm and polite, explain the situation, and that you have spoken with your local trading standards who have advised you to go back and speak with the store manager to get a full refund, if this isn't acceptable to the store manager then you would like their area managers name so you are able to escalate the matter to them along with trading standards to investigate.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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full refund in cash - no quibble

 

within 7 days

 

and within any 14 days too rules that they might have.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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did you pay in cash or card ?

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Was there any signage in the store available to the public informing then that all sizes in store were American/European not UK and was there any signage at all displaying a Converstion Chart of the different sizes for UK?

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I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

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Uk size 3 is US size 5, so even their own system doesnt add up.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Hi guys! This is the swift reply I received from their customer services team, even though they admit the mistake.. Still not refund..

 

To answer some of your questions:

There is no sign stating of size changes between shoes.

We paid in cash.

 

Thanks for your help!!!

 

 

Hello.

 

Thanks for your enquiry.

 

We are sorry to hear about the level of service you have received whilst shopping in one of our stores. I can assure you that your comments have been passed onto the area manager who will be looking into this situation for you.

 

Unfortunately, any item purchased in the sale is non-refundable, which is clearly stated in store, in our Terms and Conditions and also on your receipt. If you wish to return a sale item, we can either put your money onto a gift card, or exchange the item for another style/size for you.

 

We do apologise for you receiving the wrong size shoes, even though this is tReds mistake, we are still unable to refund the money back onto your card for you; we could only put this onto a gift card. We apologise for any inconvenience.

 

As discussed, I have passed your comments onto the area manager who will be looking into this for you and who will also be speaking to the member of staff who served you whilst in the store.

 

If we can be of any more assistance please don't hesitate to email us at or call 0800 6350021 (09:00-5:00pm Monday-Friday)

 

Best Regards,

 

tReds.co.uk

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Dear oh dear. Theyre trying to say no refunds now as well?

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Excellent, forgot all about that! :frusty:

Their T&C's are in 'addition to' your statutory rights......sounds like someone at tReds doesn't quite understand consumer rights!

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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