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    • She's an only child and he as a brother and sister. He has no will and we have done a check on this to find out if he had left one and nothing has come up. He has savings of around 28k His sister and brother are well off so 28k is nothing to them and aren't interested in his money. This just leaves my wife/his daughter. Would this still need to go to probate there is no estate e.g house or business to sell and the amount left in his bank is just small? When his wife died they just closed her bank account and moved her money across to his account and we just assumed that once my wife has handed in the death certificate and shown evidence of who she is the same would apply to her? We don't know yet the council have only just written to us today with a guide of what to do next.  
    • Did your FiL leave a Will and if so who is the Executor? Strictly speaking banks could refuse to take instructions until Probate is granted but In practice I would expect the bank to take instructions to cancel the DD if the Executor presents the death certificate and a certified copy of the Will
    • Hi   Sorry I probably wasn't clear enough. He had lived in the flat until December 2022 with Dementia by this time it was unsafe for him to have capacity to live on his own and he had to move into a nursing home. We had left it too late to apply for power of attorney so approached a solicitor in March last year for Deputyship. We were still in the process of dealing with it by May 2024. He passed away a few weeks ago and the solicitor was contacted to halt the application and we will just pay the fees of what work he has done up until now. My wife was the named person on her dads bank account but we didn't have the ability to alter any direct debits hence the reasons for applying for Deputyship as we were having problems trying to stop some payments coming out of his account Eon being another difficult company. We kept his flat on from December 2022 - August 2023. it was at this point I contacted Sancutary housing to inform them he was no longer living in the flat, it had been cleared out and was ready for a new tenant and that he had Dementia and had moved into a nursing home December 2022 and explained the reasons why we kept it on. As the named person to speak on his behalf I asked them what proof they needed in order to give notice on the flat e.g proof of dementia and proof that he was living in a nursing home and anything else they wanted. The lady in the upstairs flat and some of the other residence in the street had asked about him and we had told them he had moved into a nursing home. The lady in the upstairs flat wanted his flat for medical reasons so asked us once we had given notice could be let her know and she'll ask them if she can have it. We explained the difficulties and it was left at that but I did tell her I would let her know once notice was given. I contacted the company by email a number of times and also telephone conversations and nobody followed it up and it wasn't till the end of February this year that the housing manager for the area wrote to our home address to ask about him that he had been to the flat a couple of times and nobody answered and he had asked some of the residence in the street and they hadn't seen him for sometime. There was an email address on the letter so I contacted him and copied in the last 2 emails I sent Sanctuary regarding me wanting to give notice on the flat for at least 9 months explaining that it went ignored as well as telephone calls. I also stated I wanted to have his rent payments returned from the date I wanted to give notice which was from August 2023 as the bank wouldn't let us stop the DD without POT or deputyship explaining we were in the process of Deputyship. He gave some excuse about not having POT to cancel on his behalf and spoke to someone in HR and said he would contact the nursing home to confirm he was there with Dementia and if it all checks out we can give notice on the flat which came to an end on the 22 March 2024. There was not mention of back payments for the rent already paid or the fact I had asked to give notice in August 2023. Despite someone living in the flat from 1st April they continue to take DD payments for the flat and have taken another 2 payments of £501. another concerning thing despite Eon not allowing us to cancel the DD to his account the lady upstairs informed Eon that she was moving into the flat February 2024 and Eon refunding the account to his bank and said in an email sorry you are leaving us and canceled his account. Something they wouldn't let us do but a stranger. She also changed her bank account to his address despite the fact notice hadn't been given on the flat yet. So we need to find out how much information Sanctuary actually had for her to tell her power company she was moving into the flat in February despite the housing manager only just getting in contact to find out where he was. So a complaint is going into Eon and Sanctuary and we are going to take advice and ask the bank to charge back the rent. My wife hasn't taken the death certificate to the bank yet to inform them of his passing.  
    • Yes, I believe the Starbucks was closed at the time the car was parked there 
    • hi lolerz many thanks for your reply and help. My 2 months has passed i was waiting until the court proceedings started. As i went through this process not that long ago, i shall look back at my old thread for how to respond. Ill get the docs scanned soon thanks.    
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hastings Direct wont return my car :(


maxlezious
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I had an accident of my Honda civic and Hastings told me that a salvage company called CoParts will take my car and keep it in the storage until it gets assessed by Hastings Direct engineer who will estimate the damage on the car. I received a call last week from Hastings informing me that the car will be written off as Cat C and they will not be repairing it. I have a sentimental value towards my car and I know it can be fixed at very less cost (also confirmed by local garage) Plus it has only done 60k so it has a lot more life left as I have kept it well maintained and serviced regularly. Hastings direct has told me they don't do buy back so car will go to the salvage company and i will have to bid on my car to buy it back (which can be very expensive). Or I can cancel the claim and get the car repaired from my own pocket! I really want my car back and repaired because that's what I paid my insurance company for :( I feel cheated and if I knew my insurance company would do this to me I would have never insured my car with Hastings Direct. I am stuck in the middle and cant make a decision. Has anyone else come across similar situation? Any advice regarding this matter will be highly appreciated...

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I had an accident of my Honda civic and Hastings told me that a salvage company called CoParts will take my car and keep it in the storage until it gets assessed by Hastings Direct engineer who will estimate the damage on the car. I received a call last week from Hastings informing me that the car will be written off as Cat C and they will not be repairing it. I have a sentimental value towards my car and I know it can be fixed at very less cost (also confirmed by local garage) Plus it has only done 60k so it has a lot more life left as I have kept it well maintained and serviced regularly. Hastings direct has told me they don't do buy back so car will go to the salvage company and i will have to bid on my car to buy it back (which can be very expensive). Or I can cancel the claim and get the car repaired from my own pocket! I really want my car back and repaired because that's what I paid my insurance company for :( I feel cheated and if I knew my insurance company would do this to me I would have never insured my car with Hastings Direct. I am stuck in the middle and cant make a decision. Has anyone else come across similar situation? Any advice regarding this matter will be highly appreciated...

 

Why don't you get your own estimates for repair and get Hastings to pay for the repair. Presumably these estimates will be less than the market value for the write off. If you can prove that the repair would be more economic than the write-off, then this would be the better option for all parties.

 

That is what I would do in this situation, as the options presented to you by Hastings would not be acceptable to me either.

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Hi maxlezious, Thank you for taking the time to post about your experience. We are very sorry to hear that you are unhappy with the options presented to you in order to claim, if you would be kind enough to get in contact with us directly and supply the policy details we will be happy to liaise with the claims team on your behalf so that this matter can be resolved. Please email [email protected] Many Thanks, Jamie

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Thank you for your reply. The car has been taken away from me and kept in a storage in Wolverhampton with CoPart salvage company. I have shown the pictures I took after the accident to a local garage and they told me that they can not give me an exact estimate unless they see the car. I rang Hasting Direct to return the car and they said its my responsibility to have it recovered and I will have to pay copart to deliver it back to me. Also to let you know when the accident happened I told Hasting direct that i am not happy to send my car to a salvage company and to send an assessor to my home address to look at the car but they didnt agree to it so i had no choice but to let them take my car.

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Hi maxlezious, Thank you for bringing this to our attention. We will follow this up straight away for you, I did respond to your email on the 25th to let you know that I would engage the claims team to contact you, I hope that you received my email and I do apologize for the delay. Many Thanks, Jamie

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Hello there.

 

Did Jamie give you an idea when someone might get back to you when he emailed please?

 

HB

 

Not really, Jamie said someone from the claims department will get back to me. I am still waiting and will update you if someone contacts me.

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  • 8 months later...
  • 2 months later...
Not really, Jamie said someone from the claims department will get back to me. I am still waiting and will update you if someone contacts me.

 

Hello, What was the outcome of this case at the end?

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