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    • Well done. Are you able to tell us more about how it went on the day please? HB
    • when mediation call they will ask the same 3 questions that are in their email you had to accept it going forward. simply state 'i do not have enough information from the claimant to make an informed decision upon mediation so i refuse. end of problem.  
    • Food prices, including a $40 chicken, has stoked fury and calls for big foreign supermarket chains to come to Canada.View the full article
    • Which Court have you received the claim from ? Civil National Business CEntre Name of the Claimant ? Lowell Portfolio i Ltd How many defendant's  joint or self ? Self   Date of issue –  15 Feb 2024 Particulars of Claim What is the claim for – the reason they have issued the claim?  The claim is for the sum of £922 due by the Defendant under and agreement regulated by the Consumer Credit Act 1974 for a Capital One account with an account reference of [number with 16 digits] The Defendant failed to maintain contractual payments required by the agreement and a Default Notice was served under s.87(1) of the Consumer Credit ACt 1974 which has not been complied with. The debt was legally assigned to the claimant on 16-06-23, notice of which has been given to the defendant. The claim includes statutory interest under S.69 of the County Courts Act 1984 at a rate of 8% per annum from the date of assignment to the date of the issue of these proceedings in the sum of £49.15 The Claimant claims the sum of £972 What is the total value of the claim? £1112 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? I dont know the details of the PAPDC to know if it was pursuant to paragraph 3, but I did receive a Letter of Claim with a questionaire/form to fill. Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card When did you enter into the original agreement before or after April 2007 ? no Do you recall how you entered into the agreement...On line /In branch/By post ? Online Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Assigned/purchaser Were you aware the account had been assigned – did you receive a Notice of Assignment? I was aware, I'm not certain I received a 'Notice of Assignment' from Capital One but may have been informed the account had been sold without such a title on the letter? Did you receive a Default Notice from the original creditor? Yes Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Not since the debt purchase, and not from Capital One. Why did you cease payments? I can't remember - it was the tail end of the pandemic and I may not have had enough income to keep up payments - I am self-employed and work in the event industry - at that time. I also had a bank account that didn't allow direct debits and may have just forgotten payments and became annoyed at fines for late payments. What was the date of your last payment? Appears to be 20/4/2022 Was there a dispute with the original creditor that remains unresolved? No Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No Here is my Defence: Defence - 1. The Defendant contends that the particulars of claim are vague and generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. I have in the past had an agreement with Capital One but do not recognise this specific account number or recollect any outstanding debt and have therefore requested clarification by way of a CPR 31.14 and section 78 request.. 3. Paragraph 2 is denied. I am unaware of having been served with a Default Notice pursuant to the Consumer Credit Act 1974. 4. Paragraph 3 is denied. I am unaware of any legal assignment or Notice of Assignment pursuant to the Law and Property Act 1925 Section 136(1) 5. The Defendant has sent a request by way of a section 78 pursuant to the Consumer Credit Act 1974, for a copy of the agreement, the Claimant has yet to comply and remains in default of said request. 6. A further request has been made via CPR 31.14 to the Claimants solicitor, requesting disclosure of documents on which the Claimant is basing their claim. The Claimant has not complied and to date nothing has been received. 7. It is therefore not accepted with regards to the Defendant owing any monies to the Claimant and the Claimant is put to strict proof to: a) show how the Defendant has entered into an agreement and; b) show how the Claimant has reached the amount claimed for and; c) show the nature of the breach and evidence by way of a Default Notice pursuant to sec 88 CCA1974 d) show how the Claimant has the legal right, either under statute or equity to issue a claim 8. As per Civil Procedure 16.5 it is expected that the claimants prove the allegation that the money is owed 9. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of section 136 of the Law of Property Act and section 82A of the Consumer Credit Act 1974 10. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief. .................. Please note that I had to write a defence quite quickly as I hit the deadline. At the time of writing the defence, I hadn't been able to find correspondence from Capital One, but had since found default letter etc. I submitted CCA request and CPR 31.14. However, I didn't get any proof of postage or use registered post for the CPR (an oversight) but did with the CCA request. I received a pack which included a letter from Overdales, going over the defence I'd filed, as well as letters of Lowells and reprints of letters from Capital One. But I have no idea if this pack is in response to the CCA request or the CPR ! I would have expected two separate responses ... although I do know they are both the same company. Looking over the pack today, and looking through old emails .. I find some discrepancies in the Capital One default letters (notice of default and Claim of default). They are both dated *before* an email I have stating that a default can be avoided. The one single page of agreement sent (so not the full agreement) has a 16 digit number at the top in small print, next to 'Capital One' which corresponds to a number called 'PURN' printed at the top of each of the 10 pages of ins and outs of the account (they're not official statements, but a list of monthly goings) yet no mention anywhere on either of the account number. I cant really scan them at the moment - I can later tomorrow, but that will be after the mediation call I'm sure. I guess I may be on my own for this mediation ... I am not certain the CCA request has been satisfied .. or if the CPR has been . And then I appear to have evidence that the Default notices provided are fabricated ? Yet, I do have (elsewhere ... not at home) Default letters from Capital One I can check ..
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Unfair Notification of Customer Compliance Office Interview - Can I challenge it or request full investigation?


EmilyPink
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I am on my own and I do not know anybody that can accompagn me to this compliance interview.

 

Since I do not have the money for the complaint by post, I am looking for the email in order to make the complaint to the independant inspector.

 

However, I will do the complaint equally from now to the ombudsman due to the emergency and the ongoing situation since 12 months now (I previously complaint to the independent inspector).

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OK, fine. I give up. It's not at all clear what's happened with your case and you're obviously not going to tell us.

 

So, here is the website for the Independent Case Examiner, the organisation that will hear complaints about the DWP. But note the following quote:

 

Complainants can approach the Independent Case Examiner's office after they have received a final response to their complaint from the Agency/Business, which they consider to be unsatisfactory. This response must signpost complainants to this office.

 

In other words, you must have exhausted the DWP complaints procedure before they will help. And they most certainly will not intervene in a Compliance interview. I can't stress this strongly enough - forget about that idea.

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OK, fine. I give up. It's not at all clear what's happened with your case and you're obviously not going to tell us.

So, here is the website for the Independent Case Examiner, the organisation that will hear complaints about the DWP. But note the following quote:

 

In other words, you must have exhausted the DWP complaints procedure before they will help. And they most certainly will not intervene in a Compliance interview. I can't stress this strongly enough - forget about that idea.

Like as several times said it is about maladministration, harassment and victimisation ( I even provided examples).

 

However, thanks for the link, I will contact the 'independent' case examiner shortly.

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You are far more patient than me.

 

I don't understand why anyone would come on a forum asking for advice when they have already made their mind up.

 

Ach, it's why I'm paid the big bucks.

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You are far more patient than me.

 

I don't understand why anyone would come on a forum asking for advice when they have already made their mind up.

 

Coming to a forum does not mean to accept comments full of negation and hypocrisy like yours : normally you have 6 months after a complaint to the independent case examiner to put the case on further step. A solicitor told me that I could alternatively directly complaint to the ombudsman if my case is sensitive and recurrent.

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Coming to a forum does not mean to accept comments full of negation and hypocrisy like yours : normally you have 6 months after a complaint to the independent case examiner to put the case on further step. A solicitor told me that I could alternatively directly complaint to the ombudsman if my case is sensitive and recurrent.

 

Jabba's advice is not "negative", it's correct. And if you have a solicitor, why are you asking us?

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Jabba's advice is not "negative", it's correct. And if you have a solicitor, why are you asking us?

Read my post carefully : I said I asked a solicitor and I sent a post in a forum...indeed jabba posts (at least for me) are full of hypocrisy and please note that i am not forcing anyone to respond to this thread.

Edited by EmilyPink
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I just hope that when you send your complaint that you manage to provide a coherent explanation as to what you think has happened. Perhaps a comprehensive timeline would assist in someone understanding where you think you have been harassed.

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Read my post carefully : I said I asked a solicitor and I sent a post in a forum...indeed jabba posts (at least for me) are full of hypocrisy and please note that i am not forcing anyone to respond to this thread.

 

No, you're not forcing anyone to respond to this thread - in fact, under the circumstances, you're extremely lucky that anyone has even bothered to respond at all. If you simply want us to tell you what you want to hear, well...

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I just hope that when you send your complaint that you manage to provide a coherent explanation as to what you think has happened. Perhaps a comprehensive timeline would assist in someone understanding where you think you have been harassed.

 

In my formal complaint there is a timeline and it is clearly show the issues are (at least too often recurrent).

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No, you're not forcing anyone to respond to this thread - in fact, under the circumstances, you're extremely lucky that anyone has even bothered to respond at all. If you simply want us to tell you what you want to hear, well...

 

I thought you gave up...Once again, I have not forced you to respond to my thread...and I will not agree at 100% to what you said because you gave me some advice (that I consider only partially accurate according to my situation).

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I thought you gave up...

 

I gave up trying to help you. I didn't give up trying to make sure you don't drag anyone else down with you.

PLEASE HELP US TO KEEP THIS SITE RUNNING. EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 

The idea that all politicians lie is music to the ears of the most egregious liars.

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In my formal complaint there is a timeline and it is clearly show the issues are (at least too often recurrent).

 

 

Are the issues something to do with having to sign on every two weeks? Or even, being made to go every week ? To prove that you have been actively looking for work and supply the DWP with evidence of your savings and any possible income by providing you last 2 months bank statements?

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I gave up trying to help you. I didn't give up trying to make sure you don't drag anyone else down with you.

Then start by firstly publishing the JobCentre complaint rules so....It is not just jabba who is full of hypocrisy here...reason why you defend him apparently!!!

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Then start by firstly publishing the JobCentre complaint rules so....It is not just jabba who is full of hypocrisy here...reason why you defend him apparently!!!

 

Why on earth should this website display the jobcentre complaint rules !

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Are the issues something to do with having to sign on every two weeks? Or even, being made to go every week ? To prove that you have been actively looking for work and supply the DWP with evidence of your savings and any possible income by providing you last 2 months bank statements?

The issues started when I was normally signing on and had a housing issue. My adviser was at that time started without reason that I come every week to sign on while I had to walk an hour from home to jobcentre (I did not have the money for the transport). Several times, my adviser tried to prevent me to sign on saying that his computer is over, etc...

Presently, the harassment raised three after I notified my adviser that I set up a non profit organisation : he then suddentl appointed me to a mandatory but without giving any explanation of this mandatory or even its process. Two weeks later I received a letter to go to the mandatory work that was starting the day I received the letter : jobcentre sanctionned me for three months and my adviser is presently trying to do the same with my housing benefit.

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EmilyPink,

 

You have asked for advice and that has been provided. You have chosen to ignore that advice (as is your right) so this thread no longer serves any pupose so I am closing it

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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Hello Emily.

 

I can see that you're upset and I would be too. But it's not on to insult people who are trying to help you. They're doing their best even if you don't like the answers.

 

If you don't like the advice, then please just ignore it, there's no need to start with name calling.

 

My best, HB

 

Edit: Sorry SF, I was posting while you were.

Illegitimi non carborundum

 

 

 

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