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    • Thank you. You contacted directly with the parcel broker so your best option is to proceed directly against them for breach of contract. I hope you have read enough to understand that you will not be able to rely on the Consumer Rights Act 2015. Do you understand why? Have Parcel to Go giving you a reason for declining reimbursement? Do you have anything in writing from your customer which shows that they did not refuse delivery and which identifies the actual circumstances of the situation?
    • Which Court have you received the claim from?  CIVIL NATIONAL BUSINESS CENTRE, NORTHAMPTON Name of the Claimant?  LOWELL PORTFOLIO LTD How many defendant's joint or self?  SELF Date of issue – top right hand corner of the claim form – this in order to establish the time line you need to adhere to.  03 MAY 2024 Particulars of Claim What is the claim for – the reason they have issued the claim?  THE CLAIM IS FOR THE SUM OF £6000 DUE TO THE DEFENDANT UNDER AN AGREEMENT REGULATED BY THE CONSUMER ACT 1974 FOR A LLOYDS BANKING GROUP PLC ACCOUNT WITH AN ACCOUNT REFERENCE OF (ACCOUNT NO. 16 DIGITS LONG). THE DEFENDANT FAILED TO MAINTAIN CONTRACTUAL PAYMENTS REQUIRED BY THE AGREEMENT AND A DEFAULT NOTICE WAS SERVED UNDER S.87(1) OF THE CONSUMER ACT 1974 WHICH HAS NOT BEEN COMPLIED WITH. THE DEBT WAS LEGALLY ASSIGNED TO THE CLAIMANT ON (DATE) NOVEEMBER 2016 NOTICE OF WHICH HAS BEEN GIVEN TO THE DEFENDANT. THE CLAIM INCLUDES STATUORY INTEREST UNDER S.69 OF THE COUNTY COURTS ACT 1984 AT A RATE OF 8% PER ANNUM FOR THE DATE PF ASSIGNMENT TO THE DATE OF ISSUE OF THESE PROCEEDINGS IN THE SUMBE OF £0.00. THE CLAIMANT CLAIMS THE SUM OF £6000. What is the total value of the claim? £6500 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? YES, NOTICES OF CLAIM.  Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred?  YES  Did you inform the claimant of your change of address?  NO Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account?  CREDIT CARD When did you enter into the original agreement before or after April 2007?  BEFORE   Do you recall how you entered into the agreement...On line /In branch/By post?  I DONT RECALL   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ?  NO   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim.  DEBT PURCHASER.   Were you aware the account had been assigned – did you receive a Notice of Assignment? THE FIRST I RECALL WAS A LETTER FROM LOWELL SAYING THEY NOW OWNED THE DEBT.  Did you receive a Default Notice from the original creditor?  NOT THAT I RECALL OR BEEN PROVIDED WITH THROUGH CCA REQUESTS.AT LAST REQUEST THEY SAID THEY WERE AWAITING THE DEFAULT NOTICE AND NO ACTION WOULD BE TAKEN UNTIL RESPONDED WHICH TO DATE I'VE NOT HAD OR SEEN.  Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ?  NO, I RECEIEVED LETTERS OF CLAIMS   Why did you cease payments?  I WAS UNDER MEDICAL CARE WHICH CAUSED ME NOT TO WORK. AROUND THAT TIME LOWELL HAD WANTED ME TO INCREASE MY PAYMENTS AS IT WOULD TAKE TOO LONG TO CLEAR THE DEBT. I HAD BEEN PAYING THEM WHAT I WAS PAYING THE BANK. I EXPLAINED MY THEN HEALTH & FINANCIAL POSITION AND THAT I WAS UNABLE TO DO SO. THEY PUT A HOLD ON MY ACCOUNT FOR A FEW MONTHS SO I CANCELLED MY DIRECT DEBIT. I MADE A FULL AND FINAL OFFER WHICH WAS REJECTED. WHEN THEY WANTED PAYMENTS TO RESUME I EXPLAINED I WAS IN A WORSE FINANCIAL POSITION, STILL UNDERTAKING TREATMENT AND NOW UNEMPLOYED SO COULD NOT START PAYMENTS AS THEY WANTED. AFTER SENDING MY FINANCIAL SPREADSHEET THEY KEPT SENDING LETTERS ASKING WHAT I WAS GOING TO DO. I COULDN’T SEE A WAY FORWARD I FELT STREESSED AND UNDER PRESSURE SO WROTE THAT I WOULD NOT BE CORRESPONDING WITH THEM ANYMORE.    What was the date of your last payment? NOVEMBER / DECEMBER 2018   Was there a dispute with the original creditor that remains unresolved? NO   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? I COMMUNICATED MY FINANCIAL PROBLEMS WITH THE CREDIT CARD COMPANY, WE MADE A MONTHLY PAYMENT AGREEMENT WHICH WAS KEPT FOR SEVERAL YEARS UNTIL DEBT WAS SOLD.  
    • Perhaps you would care to read this and reflect on your continuing comparison of Israel to Nazi Germany Jugg    ALEX BRUMMER: How grotesque of pro-Palestine protesters to besmirch Auschwitz, the place where my grandparents died WWW.DAILYMAIL.CO.UK As the son of a refugee from the horrors of the Holocaust, I can feel nothing but contempt for the ignorance, gross... My elderly aunt Sussie and cousin Sheindy had been teenagers at Auschwitz and Belsen but survived and are alive to this day. What they will make of the protesters who waved flags, heckled and chanted as Israelis took part in the March Of The Living – the annual walk from Auschwitz to Birkenau – I cannot imagine. The images now circulating of the protesters are indescribably disturbing. They can only bring back memories of those final moments Sheindy shared with my grandparents when my grandmother Fanya squeezed her hand and told her to lie about her age to avoid the gas chambers. Claiming she was older, and could work, meant that Sheindy lived, not died. The outrage perpetrated by Hamas on October 7 has brought back the most terrifying memories for these two women – memories of pillage, mutilation and starvation. The Holocaust, or Shoah to use the Hebrew word, was the deliberate, industrial-scale killing of Jews.  It is bad enough that pro-Palestinian and pro-Hamas sympathisers have chosen to steal the language of the Holocaust.  Any comparison between Israel's retaliation and the monstrous genocide of the 1940s is odious and anti-Semitic
    • Thank you JK2054 and BankFodder for your replies. The information requested is as follows:   My wife and I are sole traders supplying bespoke, handmade wedding trays and other items through our website. We do not sell on ebay. We had an order for two trays (invoice value £370) that were shipped on Monday 25th March. We used P2G as the broker and Evri as the shipper. We declared the value but did not take out insurance. As the trays were a present for a wedding on Saturday 30th March we checked the progress of delivery on the Thursday to see that there had been an attempt to deliver on the 27th but the driver failed to deliver as the customer’s gate was shut (customer informs us that the gates are open between 7am-7pm. We contacted the customer who informed us she had been waiting in all week and there had been no attempt of a delivery. Evri allege they attempted to deliver on the 28th & 29th. On the P2G web site on the 4th April at 14.17 it stated that the customer refused delivery. At 14.28 it updated to say there was a problem with the address and at 14.32 updated to say the customer had refused delivery. At 14.35 updated again to say it was being returned. Last entry was on the 7th April that it was being processed at the depot. We never received it. I have had six web chats with P2G between the 4th-30th April. On the 26th April, I had an offer of £20 plus cost of delivery (£6.72) from P2G which I rejected. During this time, I also contacted Evri that resulted in an email from Evri Customer Services (20th April) stating that they had lost the parcel. I replied requesting details of the attempted delivery but received no reply. After emailing Evri again on the 23rd asking again for the information I received a phone call from someone called Haleemah on the 25th who apologised and promised to send an email with a link to submit a claim form. I subsequently received an email with the link which only took me to a page that stated “Page not found”. After informing Evri customer services of the problem (to which no reply was forthcoming) a couple of days later I retried the link but it only took me to the Evri website. I believe that I have a good case against both companies but would appreciate guidance on which path to go down. I have read most of the information on this site, which has been very helpful and much appreciated, particularly the various court transcripts. I appreciate that this process is a marathon and not a sprint and am fully aware that I need to get everything in the correct order before starting on the legal road. I am sure this covers the current position but if further info is needed please let me know.  
    • Everything at small claims revolves around informality and common sense, there are no "special" ways to have to do things. The site manager's WS will be like yours and the one I linked to - just much shorter.  There need to be the introductory hearings about the case, the parties, etc., and the concluding Statement of Truth. In the middle just a couple of paragraphs where they say who they are, how they know you, and about permission being given by the landowner to use the car park. Superb.  I've added another section about the signage to the suggested WS sections three posts above. Yes, it's perfectly possible.  It'd be a good idea to phone the court on the 18th to see if they have paid.
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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Claim form received from Drydens - MBNA debt poss faulty DN?


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Thank you Tony.

 

A county Court Judgement will only be entered against you if you accept the claim or fail to Defend the same.

 

The invalid default notice does not extinguish the debt, but it does deny the creditor any right to proceed to enforce the credit agreement.

 

The creditor has terminated the agreement, in my opinion he must reinstate the agreement and serve a valid default notice on you, in such circumstances, you can argue agreement no longer live or agree to reinstatement and comply with the required remedy on the new default notice.

 

If I was in your position, although I do not dispute the debt, which I would never admit to in writing, I would rely upon invalid default notice, contend that creditor is contract breaker and rely upon all the authorities I have posted here for you and argue non-compliance with s.61 CCA 1974, therefore, agreement is unenforceable in accordance with Wilson v First County Trust House of Lords.

 

The decision is yours to make.

 

Kind regards

 

The Mould

Edited by citizenB
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Thanks Mould, I know I am taking a chance but what you have said certainly makes me feel better.

 

As the agreement was terminated by MBNA, not Arrow, I am right in assuming that they could not re instate it as they no longer own it and Arrow could not as I never had an agreement with them in the first place. I think it will be statute barred in a couple of years so would love to be able to hang out if that is the case.

 

I have looked all the cases you have posted and must admit some of it goes over my head, but seem to get the gist of things with the Wilson case.

 

Do I compose a letter in general terms stating my defence or is there a format to follow.

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Thanks Mould, I know I am taking a chance but what you have said certainly makes me feel better.

 

As the agreement was terminated by MBNA, not Arrow, I am right in assuming that they could not re instate it as they no longer own it and Arrow could not as I never had an agreement with them in the first place. I think it will be statute barred in a couple of years so would love to be able to hang out if that is the case.

 

I have looked all the cases you have posted and must admit some of it goes over my head, but seem to get the gist of things with the Wilson case.

 

Do I compose a letter in general terms stating my defence or is there a format to follow.

 

 

You are correct, if the creditor has terminated the agreement, there is nothing to issue a new/revised DN on unless the agreement is "unterminated" and that would need your acceptance!

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Uploading documents to CAG ** Instructions **

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1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

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Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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their letter implies that Judgment has been won in their favour! Surely that is very misleading?

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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I have put this together to put on the N9B. Thoughts please.

 

Statement of Defence

 

I believe that enforcement should not be allowed as the Default Notice that was served on 9th April 2010 is in breach of Section 87(1) of the Consumer Credit Act 1974 for the following reasons:

 

1) On the 25th August 2009 a request was made to MBNA, under Section 78 of the Consumer Credit Act 1974 for a copy of the original credit agreement. A reply was received dated 3rd November 2009 that contained the following;

(i) A copy of the executed agreement

(ii) Up to date terms and conditions

(iii) Copy of the most recent statement

 

This is when the first breach occurred as Section 78 (1) of the Consumer Credit Act 1974 states

 

“The creditor under a regulated agreement for running-account credit, within the prescribed period after receiving a request in writing to that effect from the debtor and payment of a fee of £1, shall give the debtor a copy of the executed agreement (if any) and of any other document referred to in it, together with a statement signed by or on behalf of the creditor showing, according to the information to which it is practicable for him to refer”

 

In this case the any other document would be the original terms and conditions that were applicable at date of the application and mentioned on the credit agreement.

 

Section 78 (6) Consumer Credit Act 1974 states that

 

If the creditor under an agreement fails to comply with subsection (1)—

(a) he is not entitled, while the default continues, to enforce the agreement;

Copies of the ‘original’ terms and conditions were sent on 11th April 2011

 

2) The Default Notice is dated the 9th April 2010 (Friday) and states that the full amount of the outstanding balance is due by the 26th April 2010. This does not allow the statutory 14 days for remedy as;

(i) The date of service if by first class post would be deemed as being 2 working days after posting therefore 13th April 2010 thus the balance would be due by 27th April 2010.

(ii) If sent by second class post the date of service would be deemed as 15th April thus the balance would be due by the 29th April 2010.

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Any advice on this please. I need to get it off to the court.

 

thanks

 

Requires some serious tweaking Tony...reads like a Witness Statement.

 

Andy

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Here is one of mine as an example of draft :-

 

####DEFENCE:#####

 

1. Paragraph 1 is not admitted with regards to the Defendant entering in to an Agreement referred to in the Particulars of Claim ('the Agreement') with the Claimant as the Defendant did not enter into any Agreement with the Claimant.

2. Paragraph 1 is not admitted with regards to the Claimant terminating the alleged contractual Agreement as the Defendant did not enter into any Agreement with the Claimant.

3. Paragraph 1 is denied with regards to the Defendant owing any monies to the Claimant and the Claimant is put to strict proof to:

 

(a) show how the Defendant has entered into an agreement with the Claimant; and

(b) show how the Defendant has reached the amount claimed for; and

© show how the Claimant has the legal right, either under statute or equity to issue a claim;

 

4. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed.

5. On the alternative, if the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the Consumer Credit Act 1974.

6. On the alternative, the Agreement referred to in paragraph 1 was improperly executed contrary to Section 61(1)(a) of the Consumer Credit Act 1974 ('the Act').

7. The Agreement cannot be enforced against the Defendant without an order of the court by the reason of the fact that it was improperly executed as set out above and by reason of Section 65(1) of the Act.

8. Further, by reason of the fact that there is no document which has been signed by the Defendant containing a correct statement of the amount of the credit under the Agreement, and by reason of Section 127(3) of the Act, the Court has no power to make an enforcement order in respect of the Agreement because a term stating the amount of the credit is a prescribed term for the purposes of Sections 61(1)(a) and 127(3), prescribed by the Consumer Credit (Agreements) Regulations 1983, regulation 6(1) and paragraph 2 of Schedule 6.

9. By reason of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.

 

 

 

Put their Particulars into paragraphs and number them and respond to each number.

 

Regards

 

Andy

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

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Hi guys, just trying to get my head round this as I have until friday to post defence.

 

I am a bit confused by the deemed service dates as CPR 6.26 states

 

The second day after it was posted, left with, delivered to or collected by the relevant service provider provided that day is a business day; or

if not, the next business day after that day.

 

Now my DN is dated on a friday (9th) so does that mean service date is the monday or the tuesday, assuming first class post. If it is the Monday the remedy date is 14 days (26th) but if it is the tuesday or 2nd class it falls outside the 14 days. I am thinking that I may be done on this.

 

I know Mould & DX think its ok but after reading Brandon & Harrison I am not so sure. please try to put me out of my misery.

 

thanks

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Hi guys, just trying to get my head round this as I have until friday to post defence.

 

I am a bit confused by the deemed service dates as CPR 6.26 states

 

The second day after it was posted, left with, delivered to or collected by the relevant service provider provided that day is a business day; or

if not, the next business day after that day.

 

Now my DN is dated on a friday (9th) so does that mean service date is the monday or the tuesday, assuming first class post. If it is the Monday the remedy date is 14 days (26th) but if it is the tuesday or 2nd class it falls outside the 14 days. I am thinking that I may be done on this.

 

I know Mould & DX think its ok but after reading Brandon & Harrison I am not so sure. please try to put me out of my misery.

 

thanks

 

If posted on Friday by 2nd class, then date of service would by the Thursday.

 

Please refresh my mind on this DN matter, date of DN letter and the wording contained therein as regards what you are required to do in order to remedy breach stated therein and the time-scale upon which you must remedy the same.

 

Kind regards

 

The Mould

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one poss 'minor' non compliance re underlined text; the text (lettering) underlined should be different in form to the rest of the text in its paragraph. see the default notice regs. para 5 (b). ie 'yet more prominence'

also, afaik, the cpr rules re service are re service of docs sent once litigation has started. otherwise is the 'normal' deemed rules re postage?

is that enough to rely on? don't know, check with others.

was it first or second class?

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surely Harrison applies here

 

we know that MBNA use UKMAIL

if that env had a big S that's 2nd class

 

takes 5 days to get into Royal mail

and 4 days to deliver.

 

even if it was 1st class ukmail that still takes 2 days to even get to RM delivery

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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yes, as you say, but can it be shown in court that it was second class? or was thirdparty mail, and that it takes x days (whether first or second) to get into royal mail?

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Thanks guys,

Unfortunately I do not have the envelope. Back then I did not realise the importance.

 

I am sure that I read somewhere that the creditor has to have a record of whether it was 1st or 2nd class.

 

My issue is whether Saturdays are included. If so the 2nd day (if 1st) would be the Monday.

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cred should have a record (log) of things issued (sent) and things in. have you previously done a sar on this? that usually throws up their logs. for court, they'll prob then have to do a statement re their postage.

yes, get them to prove compliance

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Guys, what about this for wording:

 

*****DEFENCE*****

 

1) Paragraph 1 is not disputed

2) Paragraph 2 is not disputed however the Default Notice served is defective as follows;

 

(i) The Default Notice is dated the 9th April 2010 (Friday) and states that the full amount of the outstanding balance is due by the 26th April 2010. This does not allow the statutory 14 days for remedy as;

 

(a) The date of service if by first class post would be deemed as being 2 working days after posting therefore 13th April 2010 thus the balance would be due by 27th April 2010.

 

(b) If sent by second class post the date of service would be deemed as 15th April thus the balance would be due by the 29th April 2010.

 

(ii) A request under section 78 of the Consumer Credit Act 1974 had not been fully complied with as section 78 (1) states;

“The creditor under a regulated agreement for running-account credit, within the prescribed period after receiving a request in writing to that effect from the debtor and payment of a fee of £1, shall give the debtor a copy of the executed agreement (if any) and of any other document referred to in it, together with a statement signed by or on behalf of the creditor showing, according to the information to which it is practicable for him to refer”

 

In this case the any other document would be the original terms and conditions that were applicable at date of the application and mentioned on the credit agreement and not recieved.

 

Section 78 (6) Consumer Credit Act 1974 states that

 

If the creditor under an agreement fails to comply with subsection (1)—

(a) he is not entitled, while the default continues, to enforce the agreement;

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yes, as you say, but can it be shown in court that it was second class? or was thirdparty mail, and that it takes x days (whether first or second) to get into royal mail?

 

i'm sure the info regarding this is in the Harrison case.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Section 7 of the Interpretation Act 1978 may help you out.

http://www.legislation.gov.uk/ukpga/1978/30/section/7

 

7 References to service by post.

 

Where an Act authorises or requires any document to be served by post (whether the expression “serve” or the expression “give” or “send” or any other expression is used) then, unless the contrary intention appears, the service is deemed to be effected by properly addressing, pre-paying and posting a letter containing the document and, unless the contrary is proved, to have been effected at the time at which the letter would be delivered in the ordinary course of post.

I'm researching this very thing myself
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i'm sure the info regarding this is in the Harrison case.

 

dx

 

am with you :) hopefully things can be presented accordingly, and not distinguished.

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Hi,

 

Is the amount claimed on the DN the full account amount? If so, should your emphasis not be more on this than the date issue?

 

Sorry if I've missed it earlier in your thread, I did have a quick read through but couldn't see it mentioned.

 

DN should be for the arrears, not the full account otherwise it makes the DN pointless.

 

Mike

 

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