Orange changed our contracts after we said NO

[djo2904]

We have 2 contracts under Orange which we have had jointly for many many years, approx 10 days ago someone called up from orange and asked if we wanted to switch to the new fast network EE, it was the usual sales pitch but to be honest we don't really use the internet that much so even though the sales person said it would cost nothing to upgrade we declined, the sales person then said they would speak to the other contract holder but this never happened.

 

 

Unfortunately i started getting texts saying to swap sim cards which we got through the post, we just ignored the texts phones stopped working a day later paperwork arrived for the new contract which had gone up £16 a month with new sim cards, obviously we were both very upset and we were assured the phones but be back with the old contract within 24 hours later this did not happen we are now told it will be 5 working days, for something we never asked for we are both furious and would like to walk out of our old contracts because of this, can we do this or ask for compensation, my friend uses her phone for work and this has caused so many problems, whilst we accept the paperwork was sent, we never ever asked for this change, Orange are saying we asked for the change which we did not.

 

What can we do? Both of our phones have now been off since Sunday, thanks in advance.

Edited August 28, 2013 by citizenB

[citizenB]

I think you need to send a Formal Complaint to Orange and demand some responses from them.

 

I am sure others will be along and advise what else you can do.