Samsung Mobile Phone

[filrobbo]

Hi all, my wife as had to send her phone to Samsung because it stopped working, she took it to 3 store where we have our contracts they looked at the phone and said it was in exhalent condition they said they thought it was a soft ware problem.

 

Samsung have come back and said there is a crack in the screen, so the warranty is void, we didn't see any crack and nor did the shop my wife has been very careful with the phone, when it stopped working it was in her bag, with her kindle and glasses, and was in a good case to stop it been broken, my wife said it must of been do in transit they say it's not transit damage so could someone please tell me where we go from here. Thanks

Edited July 12, 2013 by filrobbo
formatting

[citizenB]

How old is the phone ?

[filrobbo]

It's about 8 months old and get this, they have now told her it will cost £29 to have it retired to the shop.we want to see the damage to the screen coz we dident see any damage to it.

[locutus]

What had stopped working on the phone?

 

Was it ringing? Did the display suddenly stop working?

 

"Cracked screen" does not mean you can see a shatter or a crack in the outer glass, the screen is beneath that and a crack is not always visible, Especially on the top of the range Samsung's as they use a specially treated glass (called gorilla glass), however beneath that, the display element is still very fragile.

[filrobbo]

Or ok yes it would not respond when you tried to you the touch screen it was protected with very expensive case , it's not been working write since it had a update about 3 mothes ago.

[filrobbo]

Samsung are saying its visible on the screen but we dident see it and not the the person in the 3 shop or would ent of sent it off.

[locutus]

On items over 6 months old the sale of goods act states there is "reverse burden of proof". This means you need to prove that it is faulty due to a manufacturing defect. Expensive case or not, a cracked screen you would have a mountain to climb. How much are they quoting for repair?

[locutus]

"Visibility" of a cracked screen, if you know what you are looking for you can see it. It looks like a black hair on the black screen under the glass... it is not an easy think to spot.

 

Take your argument up with Three, but I think they will say what the manufacturer says goes.

[filrobbo]

It's not with 3 we are arguing its Samsung, they have told my wife that the galaxy 3is pron to this my wife said that its not fit for perpos if it brakes so easy and she wants it fixed free of charge the person on the phone said to her if you don't like it you should not of bought a Samsung .

[filrobbo]

They are wanting £125 to fix the phone

[locutus]

You have no contract with Samsung, you have a contract with Three.

[filrobbo]

Ok thank you locutus and every one else that has replayed, I will tell my wife to take it up with 3 .