Jump to content


  • Tweets

  • Posts

    • Hi on the notice of disqualification it lists the 2 speed offences and marks offence withdrawn? This is for both offences and then the other 2 is the MS90s which I’m fined for and the additional costs. R
    • Hi,    It has taken a while, but I have received an email from Auxillis -  hello, we are not dealing with this claim all we do is log accident for you isnurance - the claim has been passed to your underwriter markerstudy 0344 873 8183 as they are deal with fault cliams ion behalf of adrian flux. thankyou auxillis   I have made repeated attempts to phone Markerstudy in between working from home, struggling for energy and trying to find a cheap car so that I can keep my job (community support worker). Thankfully I have a supportive team and I am being given phone calls to make but it cant last too long. I had a severe migraine over the weekend and also have quite bad whiplash in my neck and back.    I found this in my insurance policy booklet -    Protection and Recovery If the insured vehicle cannot be driven following an incident leading to a valid claim under this section, we will pay: • the cost of its protection and removal to the nearest approved repairer, competent repairer or nearest place of safety; and • the cost of re-delivery after repairs to your home address; and • the cost of storage of the insured vehicle incurred with our written consent. If the insured vehicle is damaged beyond economical repair we will arrange for it to be stored safely at premises of our choosing. You should remove your personal belongings from the insured vehicle before it is collected from you. In the event of a claim being made under the policy we have the right to remove the insured vehicle to an alternative repairer, place of safety or make our own arrangments for re-delivery at any time in order to keep the cost of the claim to a minimum     I do about 20-25000 miles a year with the work I do, I have been getting quotes and putting that I have now have one accident and no no claims bonus and the cheap quotes from similar companies to markerstudy are more than double what i paid last year at 8-900 and aviva is offering 2600 which is simply out of my price range and more than the car i am looking at.  I am starting to wonder if it is even worth going ahead with the claim as i have no one to claim from. I have had no information from any of the enquiries I have made.  I have a full tank of vpower diesel in the car in the impound, i can strip it for parts and probably make what I will be offered by the insurance payout and get the money quicker.  As I have made contact and started the process can I back out, still keep my NCB and a claim free history? Also what happens with my injuries? I don't think there is any permanent damage but my dr refused to see me and just gave me a boat load of naproxen and codeine. What happens in the future if things don't get better and I cancelled this claim? Can you claim injuries off your own insurance because the other guy ran and you cant find him? I have tried to ask these questions off markerstudy but they keep me waiting for nearly an hour then end the call.     
    • Thanks for the response. Am I able to send you the documents I’ve received or can you message via instant message and I’ll send these? Reece
    • Regretfully it does. Have you actually seen any papers which show what you were charged with (rather than what you were convicted of)? It is unusual not to be “dual charged” but if you were not charged with both, you are where you are. If you had been charged with both offences and providing you were the driver at the time, you could, after performing your SD, have asked the prosecutor to drop the “Fail to Provide” (FtP) charges in exchange for a guilty plea to the speeding charges (you cannot be convicted of speeding unless you plead guilty as they have no evidence you were driving). You will have difficulty defending the FtP charges. In fact, it’s worse than that – you have no chance of successfully defending them at all because the reason you did not respond to the requests is because you did not receive them and that’s entirely your fault. No it’s not correct. Six months from 18/11/23 was 18/5/24 so, unless they were originally charged, the speeding offences are now “timed out.” There is one avenue left open to you. If you perform your SD you must serve it on the court which convicted you. You will then receive a date for a hearing to have the matters heard again. Your only chance of having the matters revert to speeding (and this is only providing you were the driver at the time of those offences) is to plead Not Guilty, attend court. When you get there you can ask the prosecutor (very nicely, explaining what a pillock you know you were for failing to update your  V5C) if (s)he is prepared to raise “out of time” speeding charges, to which you will offer to plead guilty if the FtP charges are dropped.   This is strictly speaking not lawful. Charges have to be raised within six months. Some prosecutors are willing to do it, others are not. But frankly it’s the only avenue open to you. There is a risk with this. I imagine you have been fined £660 (plus surcharge and costs) for each offence. The offence attracts a fine of 1.5 week’s net income and where the court has no information about the defendant’s means a default figure of £440pw is used.  If the prosecutor is not prepared to play ball you can revise your pleas to guilty. A sympathetic court should give you the full discount (one third) for your guilty pleas in these circumstances but they may reduce the discount somewhat. The prosecution may also ask for increased costs (£90 or thereabouts is the figure for a guilty plea). So it may cost you more if you have a decent income (I’ll let you do the sums). But MS90 is an endorsement code which gives insurers a fit of the vapours. One such endorsement will see your premiums double. Two of them will see many insurers refuse to quote you at all meaning you will have to approach "specialist" (aka extortionate) brokers. So you really want to exhaust every possibility of avoiding MS90s if you can. One warning: do not pay solicitors silly money to defend you. Making an SD before a solicitor should attract just a nominal sum (perhaps a tenner). That’s all you should pay for. You have no viable defence against the FtP charges and any solicitor suggesting you have is telling you porkies. The offer to do the deal is easily done by yourself and you can save the solicitor’s fees to put towards a few taxis and increased insurance premiums if you are unsuccessful. In the happy event you find out you were "dual charged", let me know and I'll tell you how to proceed. (Seems a bit odd hoping you were charged with four driving offences rather than two, but it's a funny old world!).    
    • Just the sort of people you despise eh Jugg  You would be much happier among your mates in that room with Rayner begging for votes 
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

Motormile Finance UK RE:Mr Lender payday loan.


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 2293 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

this is todays email, i have wrote sent recorded got zero reply

 

Our home visit team has been scheduled to visit you in person to deal with the oustanding balance of £1,004.00 that is due to MMF.

Our team of Recovery Agents will regulary be attending this postcode with a view to visiting you. Visits can be scheduled between 8am and 8pm Monday to Saturday. We would invite you to contact us to arrange a mutually convenient appointment, to avoid causing you any potential embarassment that may arrive out of an unannounced visit to your home address.

If you do not contact us then we will be left with no other option than to visit your address until we do meet with you. Whilst MMF is always committed to helping their customers reach an amicable solution, if we cannot agree a suitable repayment pl an then we will have no option than to report our findings to our Solicitor who may take legal action agains you in your local County Court and thereafter take enforcement action against you. This will inevitably increase the size of the debt due from you. Also this will affect your ability to obtain credit in the future.

This email is a genuine attempt on MMF's part to help you resolve this problem without the need for legal action. This issue is not going to go away and needs dealing with. Your options are:

Complete and return the payment form attached.

Contact our office immediately to arrange a repayment plan that is suitable for both parties.

Contact our Home Visit Department to agree an appointment, option 1 on our telephone tree.

(If you SMS, please quote your reference of

Link to post
Share on other sites

  • Replies 439
  • Created
  • Last Reply

Top Posters In This Topic

Top Posters In This Topic

You really can not win can you.

I am not sure if that email would get them in trouble with OFT but there does seem to be a change in language. Maybe they have started to clean up their act. They are if you look at the website primarily a doorstep team

Link to post
Share on other sites

The email WOULD get them bad marks with the OFT for the following reasons

 

1. Threatening to send doorstep collectors round WITHOUT an appointment - against OFT Guidelines

2. Continuing to claim an alleged amount due which probably includes unenforceable fees, 'fines' and other dubious charges

3. Claiming it is a GENUINE attempt to come to a solution when the original poster has been informing MMF of the over inflated claim - if this was a GENUINE attempt they would have properly written to the original poster at their address, listing the problem, sending a statement of account etc rather than an email or text.

 

This is now my 9,000'th post on this forum, so I think I will continue just to monitor existing threads and not take on any new ones - the bulk of my debt issues have been resolved, one or two rumble on but are nearly statute barred.

Link to post
Share on other sites

With all due respect I do not care if it is your 9th or 900000th post.

I have read read and re read the oft guidelines including all revisions and do not see any contraventions.

I agree that mmf are borderline but remember they are not the people who added the charges and although morally that is no excuse legally it probably is.

 

I also agree that they do not respond well to communication and that would be the basis of my complaint not the content of an auto generated email.

IMHO without context the complaint of that email would be ignored.

 

A full written complaint to the fos, FCA in 3 months is called for

Link to post
Share on other sites

I think the OP should now consider escalating their complaint to the FOS.

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?399260-Feel-that-you-ve-been-treated-unfairly-by-your-Payday-loan-lender-COMPLAIN-TO-THE-FOS!!

 

I see this type of harrasment no differently to constant telephone calls. Once a person has made it quite clear they do not want a telephone call or a home visit, then the company should back off. If they believe they have a claim, then they should issue the claim and let the court sort it out.

 

What is totally unacceptable is that they know they are causing stress because they allude to the "embarrassment" it may cause the debtor.

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

Link to post
Share on other sites

Hopefully when the FCA fully take charge in April, they will fulfill their promise to sort out the PDLs

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

Link to post
Share on other sites

Citizen B you have probably put it betterthan I did. The right complaint to the right body is what is called for.

 

SG I am pleased your issues are almost sorted . It is all about targetting your efforts to the right places and when you are not on the front line every day it can be hard to keep up with changes.

Apologises if I sounded dismissive.

 

I feel post count is really immaterial.

Link to post
Share on other sites

With all due respect I do not care if it is your 9th or 900000th post.

I have read read and re read the oft guidelines including all revisions and do not see any contraventions.

I agree that mmf are borderline but remember they are not the people who added the charges and although morally that is no excuse legally it probably is.

 

I also agree that they do not respond well to communication and that would be the basis of my complaint not the content of an auto generated email.

IMHO without context the complaint of that email would be ignored.

 

A full written complaint to the fos, FCA in 3 months is called for

 

Are you SERIOUSLY stating that about MMF? because i can prove you completely wrong.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

Link to post
Share on other sites

Renegade please tell me which bit you have an issue with and which bit you can prove is wrong.

 

This thread is now so long that it is difficult to sort it out.

 

From reading back it is a QQ loan for 350 that went to Gothia. At some point between being taken out and sold to mmf it was inflated to 1004.

 

RO has written several letters to MMF but I can not tell which ones are for which account. Sadly these DCAs do not have joined up processes so you need to send the same letter for each account.

 

I know RO complained to the fos about the mr lender loan but they replied saying give mmf time to sort it out first and if not sorted come back to us. I assume it was sorted as there is nothing else I can see.

 

So I suppose the questions to ask are

Which letters have been sent about this account

Have there been replies

Has a complaint been put in about this account

Has there been a reply

 

I think if there is any confusion as to what has been sent , one letter headed formal complaint asking for proof of liability, removing access for a doorstep visit and communicate by royal mail

only . If these have already been done then a complaint to the fos.. Ducks in a row time.

Link to post
Share on other sites

With regard to this debt , how strong is your hand?

 

As Annie asked above

 

Which letters have been sent about this account

Have there been replies

Has a complaint been put in about this account

Has there been a reply.

 

 

I know from personal experience when a DCA is handling several of your debts they do not connect the dots between accounts. It is all well and good saying only contact me in writing about the Mr lender debt but they will not connect that to the QQ debt.

 

I had the self same problem with Moorcrap and in the end I wrote a blanket letter that said for all and any account you may have now or in the future in the name XXXXXXX (surname only) I will only communicate in writing and if you try to take my doorsetp it will blow up. At that point they gave up on me and passed the debts back to the various OCs

Any opinion I give is from personal experience .

Link to post
Share on other sites

I usually put in letters that should they try to collect my doorstep the neighbours in the block will be on their case, and that other DCAs have already earmarked it for other neighbours debts - is the thread still running about the 'central doorstep collection depot' which was once in the Bear Garden?

 

Really and truly these 'doorstep agents' are as effective as cold callers, and there are now big calls to have cold calling completely banned as it is proving very costly and non-effective.

 

Hopefully the new regulator will want to show their teeth immediately in April and get a few quick scalps before the companies reform under different names - and Mr Regulator - whilst you are about it, if a DCA is banned from operating then its directors should be banned from setting up other companies under ANY heading for at least 3 years, if not 6.

Link to post
Share on other sites

  • 3 weeks later...

There are quite a few flaws in the argument they use, the Law of Property Act 1925 is still a perfectly valid act - they would have been better re-wording the main aim to stop this happening REGARDLESS of whatever Act the debt purchasers are using.

Link to post
Share on other sites

Hi Sillygirl1, worry not, if there was more room in the box it would all have gone down...LOL...but IF it gets through...and it is looking a bit slow already re. gaining signatures...then the whole process/es would be raised, It was streamlined as had to be based on one legal matter that was viable and I think it could be deemed as complete stop, as says stop them buying (cheap) but the tax bit should raise enough interest in Govt.....haha...hmmm!!! :)

There are quite a few flaws in the argument they use, the Law of Property Act 1925 is still a perfectly valid act - they would have been better re-wording the main aim to stop this happening REGARDLESS of whatever Act the debt purchasers are using.
Link to post
Share on other sites

Did you send complaints to rob sands? Id be putting the pressure on him and keeping a nice evidence trail to show any court that MMF aren't following the rules or law.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

Link to post
Share on other sites

Get a Formal Complaint off to Sands RO.

 

 

Missing information not supplied etc., warning them that any court claim will be robustly defended.

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

Link to post
Share on other sites

  • 2 weeks later...

Why not give the Fos a call and find out if there is a particular case reference number for this. If not raise a complaint over the phone and get a reference number

 

When I lodged complaints in the past I have started with a phone call.

Any opinion I give is from personal experience .

Link to post
Share on other sites

I agree with Fletch, the FOS are extreamly busy when it comes to e-mails, letters, etc so it can take a bit of time for them to get back to you. If you phone it in, okay you may spend a fair bit of time on the phone (I recommend Flappy Bird to combat the boredom!) you get a case number there and then.

Link to post
Share on other sites

  • 2 weeks later...

Well my complaint has been logged, and todays email states unless i call them they will start legal action. And the email is blunt to the point giving 7 days they have not wrote any letters just emails.they have word, they will rely on this sms to add legal fees.

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...