Orange want £500 for PAC code

[steveod]

I don't think you have may options I am afraid. Your current number is under contract and if they then release this number to you with change although you still pay the chance are you are more likely to accrue any extra charges on your current number rather than the new one.....

 

It is part of their t and c's and I cannot think of any way around this.

 

 

That is not correct. They are not allowed to withhold the PAC code even if they claim it is still subject to contract. They must release it and then take civil action if they think you are still subject to some sort of contract. Search the ofcom site for the guidance covering this. See http://ask.ofcom.org.uk/help/telephone/refuse_PAC

[steveod]

Thanks for the link steveo - I stand corrected.

 

Josh have they said you have to pay £535 before releasing the number of will charge you £535 if they do

 

 

No problem. Josh, have they given a breakdown of how this amount is calculated? They would only be entitled to the monthly payments for the remainder of the contract, less the savings they make by you nt using the service anymore, so included texts, calls, etc. need to be taken away from this amount. Also part of ofcom guidance. Also in my opinion some of the ruling in the Ashbourne Management Services Limited Case with the oft are relevant, see http://www.oft.gov.uk/OFTwork/consumer-enforcement/consumer-enforcement-completed/ashbourne/ams-qanda#.UYwrr2t5mK0