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Found 7 results

  1. I bought a EE PAYGO simcard this week, topped up with £10 on Monday, the next day I rang EE to transfer my existing number with another provider over to EE, which they happly took. Once my number was ported to EE on Tuesday, the next day I saw a better cheaper deal with another network, rang EE on Wednesday to request a PAC code to leave, I was told to ring back today, which I did. I requested a PAC code and was asked how much I had topped up. I told them £10 on Monday, EE said thats not the correct information on their system I explained I boug
  2. I made a cash giro payment on the pre-printed T-Mobile EE payment slip at the bank in Oct, then in Nov I received a letter from T-Mobile stating my account was in areas by 2 weeks and it would be suspended if payment was not made. I got onto the phone and spoke to a 'customer advisor' in India who did not help me at all.. .he kept saying 'we have no payment I can't help you' I asked to speak to a manager, I was told 'all the managers are in a meeting' - so I said thats fine I'll wait, the advisor said 'i'll get a manager to ring you'...i said 'no i'll wait'... eventu
  3. I have seen the following issue on a couple of occasions, particularly EE but I think it may be common. When you leave a company, you commonly need to give 30 days notice provided you are not in a longer agreement. If you want to take your number with you, you commonly request a PAC code, which is only valid for 30 days, effectively is the start of your notice, and you leave when the PAC code is actioned by your new provider. On two occasions now with EE, relatives have decided to leave, informed them and got the PAC code to transfer their number. They have always ensured that
  4. This whole nightmare started when I upgraded to a sim only contract but they got it wrong (third time) so I phoned to cancel the upgrade. When they cancelled the upgrade they also cancelled my contract which they are calling a glitch. I now have had no service for 2 days and just want to leave. The problem is as they have cancelled my number so a pac code cannot be generated. It gets worse though because when I asked to just cancel my contract they told me the early termination fee would be £540! This is because the cancelled upgrade will only be processed when my service is reconnected. I had
  5. My 18 month Vodafone contract ended back in 28/05/2013. I only found this out by talking to a chap in a local VF store, who also kindly asked why I had 100MMS and free calls to 0800 number add on as most people wouldn't use this. My response was, I never asked for those services nor knew I had them so you tell me why they are there!? He had no idea and intimated they must have been on since I started the contract. He took the add on's off and advised I would now be saving £5 per month. Confused as to how those services are on my account, I asked what about the past 18 months wor
  6. Its a long story. But basically I need to remove the phone number I have on my Orange contract and put it on another phone on a different contract. BUT, I have another 12 months left on my contract, and they wont give me my PAC code unless I pay a £535 contract cancellation fee. I am happy to continue paying the orange contract with a new phone number. But they say this is impossible. What I don't understand is that they are more than happy to give me a new number, but cant give me the PAC code for the current number before they do. Where do I stand? What are my options? Thank
  7. The Public Accounts Committee (PAC) has warned that the £66 billion paid by taxpayers to bailout Lloyds Banking Group and the Royal Bank of Scotland (RBS) at the height of the financial crisis may never be recovered. In a report published today looking at the Treasury’s handling of the Northern Rock crisis, the PAC, chaired by Margaret Hodge MP, said: "The Treasury was unable to respond promptly when the banking crisis hit because it lacked the right skills and understanding.” She said that overall the rescue of Northern Rock is likely to cost taxpayers £2 billion and that the sale of Northern
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