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    • I'm at work now but promise to look in later. Can you confirm how you paid the first invoice?  It wasn't your fault if the signal was so poor and there was no alternative way to pay.  There must be a chance of reversing the charge with your bank.  There are no guarantees but Kev  https://find-and-update.company-information.service.gov.uk/company/09766749/officers  has never had the backbone to do court so far.  Not even in one case,  
    • OK  so you may not have outed yourself if you said "we". No matter either way you paid. Snotty letter I am surprised that they were so quick off the mark threatening Court. They usually take months to go that far. No doubt that as you paid the first one they decided to strike quickly and scare you into paying. Dear Chuckleheads  aka Alliance,  I am replying to your LOCs You may have caught me the first time but that is  the end. What a nasty organisation you are. You do realise that you now have now no reason to continue to pursue me after reading my appeal since you know that my car was not cloned. Any further pursuit will end up with a complaint to the ICO that you are breaching my GDPR.  Please confirm that you have removed my details from your records. ------------------------------------------------------------------------------------------------------------------------------------------------------------ I haven't gone for a snotty letter this time as they know that you paid for your car in another car park. So using a shot across their bows .  If it doesn't deter them and they send in the debt collectors or the Court you will then be able to get more money back from them for  breachi.ng your data protection than they will get should they win in Court-and they have no chance of that as you have paid. So go in with guns blazing and they might see sense.  Although never underestimate how stupid they are. Or greedy.
    • Thank you. Such a good point. They did issue all 3 before I paid though. I only paid one because I didn’t have proof of parking that time, only for two others.    Unfortunately no proof of my appeal as it was just submitted through a form on their website and no copy was sent to me. I only have the reply. I believe I just put something like “we made the honest mistake of using the incorrect parking area on the app” and that’s it. Thanks again for your help. 
    • They are absolute chuckleheads. You paid but because you entered a different car park site also belonging to them they are pursuing you despite them knowing what you had done. It would be very obvious to everyone, including Alliance that your car could not have been in two places at the same time. Thank you for posting the PCN so quickly making it a pity that you appealed since there are so many things wrong with it that you as keeper are not liable to pay the charge. They rarely accept appeals since that would mean they lose money but they have virtually no chance of beating you in Court. Very unlikely that they will take you to Court given the circumstances. Just in case you didn't out yourself as the driver could you please post up your appeal.
    • Jasowter I hope that common sense prevails with Iceland and the whole matter can be successfully ended. I would perhaps not have used a spell checker just to prove the dyslexia 🙂 though it may have made it more difficult to read. I noticed that you haven't uploaded the original PCN .Might not be necessary if the nes from Iceland is good. Otherwise perhaps you could get your son to do it by following the upload instructions so that we can appeal again with the extra ammunition provided by the PCN. Most of them rarely manage to get the wording right which means that you as the keeper are not liable to pay the charge-only the driver is and they do not know the name and address of the driver. So that would put you both in the clear if the PCN is non compliant.
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Thames water-Moorcroft debt collector-Asking lodger to pay debt


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didn't see any butt kickin.....just caggers giving their opinions and advice, and the OP having the option to do as they please with it. but then maybe I am thick skinned....don't take offence easily and just welcome all comments and take the good ones and iggy the ones I don't agree with........its simple really.

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I don’t understand – why the ‘prove it’ letter? You know what the debt is actually about and whose responsibility it is, so why beat about the bush? It situations like this, relying on standard templates is lazy and pointless – and disingenuous, as you most certainly do know what it’s about.

 

Deal with the idiots head on!

 

You need something a bit more direct, that states clearly the debt has nothing to do with you, that it was the landlord’s responsibility, and that you are reporting them to the OFT fand ICO or breaches of debt collection guidelines and data protection breaches. Reiterate that they are already fully aware that you are not the debtor, and it was not and is not your responsibility to deal with the landlord about this. State that any further contact with you will be considered criminal harassment, and you will contact the police.

 

Okay - I have no background on dealing in such situations and hence had a happiest time of the day when I got the link to the "Prove it" letter and fellow members asked me to us it as the first correspondence. I am confident in sending it as a standard template would have prevented my newbie wordings to be passed on to Moorcrap or TW hence minimizing the chance of them coming back !

 

But I somewhat agree that it *might* (no offence to ncm-000 or others) be a better idea to mold the letter a bit tailored to my situation?

 

I don't use templates - I prefer really stinking letters! - but bowcreek is new and I know that some new members prefer to work with templates. The templates given on the forum are always accurate in what they say.

 

Thanks and agree with you Desperate Daniella. I would have preferred to use the Prove it letter. But I can attempt to write down a tailored version of the prove it letter by stealing the lines from various posts mentioning various "laws" and doing a bit of bodyshop work on the letter.

 

Can post it here before I send it over for experienced members to review.

 

Would that work for you guys . Hoping that I am not being a pain !!

 

Glad to be part of this forum at right time....

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An email is a document and even with an automated reply its proof they received it, but if you prefer paper trail then any letter IMO is best sent recorded so you can know when they received it etc. I would write to TW directly and ignore the moorcrappers as I cant abide DCA's, also TW should advise them of any query, especially as your not the homeowner and have paperwork to prove its not even your debt.

 

Thanks Ruby_Tuesday for quick turn around..

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But I somewhat agree that it *might* (no offence to ncm-000 or others).

 

None taken, you are new here so I offered the simplest route, does not mean it is the most appropriate.

 

I would have preferred to use the Prove it letter. But I can attempt to write down a tailored version of the prove it letter by stealing the lines from various posts mentioning various "laws" and doing a bit of bodyshop work on the letter..

 

Bespoke letters are always better than templates, but hard to write and many do not feel confident in doing so.

 

Can post it here before I send it over for experienced members to review.

 

Standard practice, I am sure one of the 'Big Guns' will be more than pleased to assist you with the letter.

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Never a pain – all the input so far from everyone has been more than useful, and it’s all going in the right direction.

 

The Prove It letter would have certainly worked long term, no doubt, but as you are the innocent party here, you can make your case in such a way that if they persist in harassing you, you can go for the jugular.

 

CAG’s a community, everyone’s always learning, and not everyone is on here 24 hours a day.

 

Yes, post up your letter. Sure it will be great. Don’t hold back! State the facts and produce a timeline of events that leaves them in no doubt that you know what you are talking about. That’s the real power.

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None taken, you are new here so I offered the simplest route, does not mean it is the most appropriate.

 

 

 

Bespoke letters are always better than templates, but hard to write and many do not feel confident in doing so.

 

 

 

Standard practice, I am sure one of the 'Big Guns' will be more than pleased to assist you with the letter.

Happy to help with a letter if needed,!!

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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Thanks Brigadier - Did you mean you can draft a letter ?

 

Yes certainly! Just add any more details that might help here and I will draft a letter for you.

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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Okay - Please don't beat me with a stick and excuse me for my ignorance..! While writing a response to Bregadier to provide more details for writing the letter, I took out the letter from my file which I got from (PLEASE NOTE) - "CWC - Debt recovery Specialists" and not Moorcroft... in december. So it was actually CWC and not Moorcroft who sent me the letter and whom I had spoken with.

 

BUT

 

The reason I started mentioning about this company called Moorcroft right from the beginning of this thread, is that recently the texts and Automated calls which I have been getting are from Moorcroft - in which thet are asking to respond with my e-mail address and have also given an account number regarding which they want to get in touch with me...and I thought it was Moorcroft only which issued me that letter in the beginning! Apologies...!

 

So now I am getting the calls and texts from Moorcroft to which I haven't responded at all. It has the account number different from the one mentioned in letter from CWC. But I am 99% sure that its the same case which CWC was handling which has now been passed onto Moorcroft to work on ...

 

So ideally I haven't had any confirmation or communication with Moorcroft to know for what are they trying to get in touch with - What should I do? Should I contact them back with my e-mail address ? Should I call them? or should I enquire by logging into their site using the given account number in texts?

 

I can't write a letter to Moorcroft without any confirmation on what they are chasing me for - formally..!!

 

Sorry again for confusing you all :(

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Yes a ''prove it'' letter to Moorcrap is needed do you want me to draft that for you?

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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Yes a ''prove it'' letter to Moorcrap is needed do you want me to draft that for you?

 

Until Moorcroft shows it’s hand, and you know they’re chasing the alleged TW debt, there’s nothing to prove!

 

Suggest the letter simply goes to Thames Water if they are the only ones you have had proper correspondence from. So was it CWC chasing you rather than the landlord? If so, that’s Thames Water themselves chasing the wrong person!

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Until Moorcroft shows it’s hand, and you know they’re chasing the alleged TW debt, there’s nothing to prove!

 

Suggest the letter simply goes to Thames Water if they are the only ones you have had proper correspondence from. So was it CWC chasing you rather than the landlord? If so, that’s Thames Water themselves chasing the wrong person!

 

Yes a ''prove it'' letter to Moorcrap is needed do you want me to draft that for you?

 

Thanks for being patient !

 

Agreed, Moorcroft haven't formally showed their hands saying they are chasing me for that debt or whatever and I haven't spoken/contacted them yet either.

 

They have just been sending me texts to keep in touch regarding account number mentioned in the texts. So I can't issue a prove it letter at the moment to them.

 

Yes, I had spoken with CWC earlier and the letter was issues by them only...back in december.

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As there seems to have been a heated debate here about what bowcreek should or shouldn't do, I thought I would offer my two'penneth!

 

bowcreek mentioned about info on his/her credit file in post 1, I am not aware that water companies register an account with CRA's , mine certainly isn't but I'm not with TW. So I would suggest checking this to make sure.

 

bowcreek has also moved out of the house and never had an account with TW so why bother doing anything at all? As the landlord advised, I think I would ignore them!

 

Were you on the electoral roll whilst you were living at the address bowcreek? If you were, this is most probably how Moorcroft got your name and wrote to you hoping you would pay up!

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Evening Dotty! Nothing heated here, just a bit of equine guffawing and tomfoolery. :-)

 

Moorcroft hasn’t written, it’s CWC (ie. Thames Water’s in house debt collector) that has written – Moorcroft is bothering the OP but hasn’t properly revealed why yet.

 

As you say, I think TW is fishing for someone to chase for the money, and as Moorcroft is not involved but is harassing the OP, I think he has every right to complain about this and put his objections forward. Getting a resolution in distressing events like this is only fair, and a nasty letter can be fun to do... especially if they don’t go away and it then becomes criminal harassment.

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Hi DonkeyB,

 

post one states that Moorcroft have written on behalf of TW, I'm assuming that TW wouldn't write to anyone else apart from whose name is on the bill, if they have, wouldn't that be a breach of Data protection? Moorcroft don't care and will harass anyone that is likely to pay up.

 

I agree, everyone has the right to complain, I just like to do as little as possible and Moorcroft won't be losing any sleep over this!

 

If the OP recognises the numbers when Moorcroft call then they can easily be ignored and they will soon get fed up of calling.

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Having received calls on my mobile about debts that aren't mine, I would think twice before assuming that texts that you have received are in any way related to any letters that you have received from some-one else!

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as Moorcroft is not involved but is harassing the OP, I think he has every right to complain about this and put his objections forward. Getting a resolution in distressing events like this is only fair, and a nasty letter can be fun to do... especially if they don’t go away and it then becomes criminal harassment.

 

The texts I have received are as follows:

 

Mr.xxx, pls reply with your e-mail address so we can get in touch re:Moorcroft acct#xxxxx or call 01614752979.

 

The first text was received on 3rd Apr and another reminder with same text was received on 9th Apr. Meanwhile I got an automated call as well "asking me to confirm if I am the person they are asking the name for.." by saying yes or no .!! I just hung up..!!

 

Not sure if with this I can still send them a letter and this can be treated as harassment? Its true that I don't know why am I getting these calls and texts to get in touch for. !! (But tricky bit is I know it would be for Thames water matter).

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