When I said 'handwritten' it wasn't literal handwritten. I meant it was a pre-printed form letter (carbon letter actually, I had the bottom copy) with boxes which were handwritten. It did have the EDF logo at the top. The account number on that matched the account number on one of the 'Occupier' bills I'd opened which in turn had the same meter serial number on it which Octopus were able to automatically identify from the address, so I believe it was all genuine.

That's what I'm going to do. I'll be happier on Monday once the supply switches. Have the agent coming round next week to check everything is OK and will give them the pile then. Just felt yesterday that my meter was very vulnerable when it's outside and I've got people coming round the house.

Yes, rented

I moved into a new property a week ago and amongst other things was a raft of letters from EDF Energy addressed to 'The Occupier' for an unpaid electricity account of almost £1000. I wanted to transfer in my old suppliers Octopus and they have been able to take the supply with the status currently at 'passed industry checks' and a takeover date of Monday 14 August. I didn't really give the previous letters much though until today a hand posted and hand written letter was put through my door (also to 'The Occupier') with charges on it and threatening warrants and further charges. It isn't my debt and I don't know whose it is! Octopus found the meter automatically and the serial number matches that on EDF's bills so there is no mixup there. I'm very happy to go to court and argue the toss on this but I'm very worried that my meter is outside the property and they don't actually need access to do anything to cut me off, especially since I'm at work all day and there won't be anyone here to argue. Nor do I understand how the court process works and if I'd even know if a warrant was granted. Not sure what to do!