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Hey everybody!

 

I've been told by a close friend, my next door neighbour in fact that cash genie having been taking double the amount of repayments of some customers. He himself took a loan and cash genie removed the money from his account on the agreed date but unfortunately they removed the same amount the following day which took him overdraw by a few pounds which means he is now expecting overdraft fees from his bank.

 

Fair play to cash genie they did give him the money back but it isn't realyl good enough when people are living on the edge.

 

One of there customer service reps even admitted that this is a recurring problem at the moment so my advice would be to leave them well alone until this is resolved.

 

If you find yourself desperate for a payday loan I would go elsewhere at this current time.

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My advice would be to report them to the oft and dont even consider using a pdl.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Agree with bombays advice on charges. I would send them a lba if they dont respond and then issue a claim for charges, expenses and costs.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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  • 3 weeks later...

Ive had an email sent to my email address from cash genie but its for somebody else?! Who should i contact to inform them about this data protection breech? I must admit i chuckled when i read it. I have an outstanding loan with this company and think its bad that they have done this. Sorry ive posted on this post but not sure how to do my own.

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If it lists any personal details, get a full complaint in with cash genie, the ICO and the OFT.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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