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    • In my experience (not with car payments) but with many other things, my partner has been ill and signed off in the past and we have been unable to meet various commitments.  Naturally if you ring the call centre they are going to fob you off and tell you you must pay, that's why that never ever works. I would obtain a note from her GP listing all her health issues plus medications plus side effects, then write to the finance company with a copy of it, explaining the situation, as you have here, asking for a payment holiday. Perhaps mention that the car is very much needed for hospital appointments etc. It's likely the finance company would rather you pay till term end than, chase you for money they will never see, and sell the car at auction for a loss,  You can search some of my threads going back years, advising people to do this for Council Tax, Tax Credits, HMRC, Even a solicitors company and it always works, because contrary to popular belief people are reasonable.
    • Sorry, I haven't ever seen one of these agreements. Read it all and look out for anything that says when she can withdraw and when she is committed to go ahead. If it isn't clear she may need to call the housing provider and simply say what you posted here, she doesn't want to go ahead and how does she withdraw her swap application?
    • Thank you! Your head is like a power bank of knowledge.  Her health issues are short term, due to a relationship breakdown she took it pretty hard and has been signed off work on medication for 3 months. She only started her job in February 24 so does not qualify for any occupational sick benefits, which is where the ssp only comes in. (You will see me posting a few things over the coming days, whilst I try and sort some things for her)  I sat with her last night relaying all this back and she does want to work out a plan, she was ready to propose £100 for the next 3 months and then an additional £70 per month onto of her contractual to "catch up" but Money247 rejecting the payment holiday and demanding £200 thew her, which is why I came on here.   
    • I've looked at your case specifically more.   Term 8bii reads " when, in accordance with instructions from the Customer or the Consignee, the Consignment is left in a safe place" Their terms choose to not define safe, so they are put to proof that the location is safe. If your property opens onto a street its a simple thing of putting a google earth image and pointing out that its not a safe place
    • New rules and higher rates resulted in a jump in the number of savers opening accounts at the start of this year's Isa season.View the full article
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Mercers debt collection/Resolvecall


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hi guys,

 

Just went up to my mum's to collect some post and found two letters.

 

One from a company called Mercers dated the 14th February demanding that I pay them a sum of money to cover apparent outstanding payments on my Barclaycard account.

 

Now, I've had issues paying my balance, and they've been reducing my credit as I've been paying, but I have been paying.

I can't see anything on my account on their website to suggest I'm in more arrears than I should be.

 

I also received a letter from a company called Resolvecall with a different amount in arrears.

 

I don't know what to do about this as I'm not aware that I'm needing to pay anyone other than Barclaycard any money.

 

As far as I'm aware I'm up to date on my minimum payments.

 

Can someone give me some advice on what I should do here?

 

Thanks

 

Guy

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ignore them!!

 

they are not the owner

they are not a BAILIFF

 

they have no such LEGAL POWERS

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Contact Barclaycard to find out what is going on. They should have sent you a letter, if anyone else was going to be dealing with your account. I think Mercers are Barclays own debt collection people. Resolvecall I think are part of Mackenzie Hall DCA's and they will chase on behalf of many different companies. Unless the account was in default, I don't think it should have been passed for any debt collection activity. Mistake by Barclaycard ?

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This is what I'm hoping, I'll give Barclays a call in the morning and try and work out exactly what is happening. I just know you guys have seen everything these shysters can think of before and wanted to make sure it's not a [problem].

 

I hope it's a mistake, I really do.

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Hi GM,

 

Although we normally say NEVER call a DCA (Mercers are BC's in-house DCA), I think calling BC on this occasion will be ok.

 

I wonder if they've reduced your limit and now the balance is over the reduced limit.

 

If you've suffered any penalty charges on this account, you can reclaim them in full.

 

:-)

We could do with some help from you

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EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

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It appears when I paid my last statement online I clicked to pay the wrong credit card, which is great, so rather than tell me they've just referred me to their DCA. I'm able to pay the money owed on the 28th, so hopefully if I pay that to BC that'll make the problem go away.

 

What can I do about reclaiming charges?

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Hi GM,

 

Read some of the **BC WON** cases here about reclaiming BC's penalty charges plus compound interest in redtitution- http://www.consumeractiongroup.co.uk/forum/forumdisplay.php?97-Barclays-BCard-and-Woolwich-successes

 

Or for an example of a "live" case, see here - http://www.consumeractiongroup.co.uk/forum/showthread.php?364605-BARCLAYCARD-S.A.R-Confusing!!!

 

:-)

We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

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