Jump to content


  • Tweets

  • Posts

    • Hi I was caught shoplifting 4 items £20 worth, I’m petrified the Police will come to my house now please can you help. What can I do I worried about my job. 
    • I heard nothing more from J&P but have now had an email from the bank saying they have instructed IDR to act on their behalf?  so are they just passing it back? Selling it on again? I don’t know if this is a good or bad thing 
    • I posted a couple of years ago about our debt situation and have been trying to pay off our debt as best we can. It is a possibility I maybe made redundant in a few months time, so I am trying to find out everything I can about what happens in today’s world when you can’t pay. I keep finding conflicting advice on various sites so I wanted to post this quote to get thoughts. It claims basically that the dca will likely get enforceable documents these days and therefore it’s likely you will have to pay dca at some point during the 6 year process.    on here I read a lot of comments assuming the exact opposite of this. A lot of the threads on here state the beginning of the process but I never see conclusive stuff about what happened from start to finish to get insight into whether debts post 2015 have been enforced etc. I hear a lot here not to pay dca companies but most my debts are post 2015 debts I am all up to date on our debts but if I lose my job it is likely I’ll end up where I tried to avoid in the first place. Which is destroying our files and dealing with DCA. I’ll post it below so you can see what I mean.   It is likely that any debts incurred after 2007 will end up with all the documentation being provided and being enforceable. Therefore you should use the time while awaiting responses going through your Income & Expenditure and considering any possiblity of making a full and final settlement. It can take a number of months to reach the stage of a hearing date and exchange of witness statements and normally you would be able to settle or come to an arrangement to pay before the court hearing, once documents have been provided, although this isn’t guaranteed.
    • depends who said sols state their client is. IDRWW vis~IDR(worldWide) are a debt collector regulated & registered in the UK & USA    they are not solicitors. they use various 'for hire' - here use our letterhead paper tiger solicitors. its just a case of who's stupid enough to join their folly. IDR law used to be their fav but they lost do much money, they broke ties after almost being struck off and now do Will/Probate disputes only. IDR Legal are their sols wing. moriarty law Judge and priestly Taheel - a foreign DCA that use absolutely any trick in the book to extort money even pretending to be any of the above inc being the bank themselves in phone calls.           
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

0800repair.com - help!


farsider
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 4191 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hi all,

 

Against my better judgement. I decided to log a repair for my dead dishwasher with 0800repair.com after being impressed by their website, code of conduct and fixed prices.

 

Current situation is that after 4 weeks of engineers & broken promises, I am currently left £140 down with the same dead dishwasher and 0800repair don't really want to know anymore. No refunds. They keep fobbing me off.

 

As you can imagine, I am furious and its clouding my judgement. I have summarised the entire farce in the PDF attachment to this post.

 

Can anyone advise the next steps please?

 

Many thanks

Anthony

 

Edit - content of PDF below:

 

*****

 

Monday 5th November

 

Logged call for a Faulty dishwasher. Was told wait time for engineer was 5 days. Seemed long but OK.

 

 

Approx 2pm - Friday 9th November

 

Took day off work.

 

Despite being told the engineer would call first thing with an ETA, I called the engineer at approx midday to ask for an ETA. Was told a couple of hours.

 

 

* Engineer arrived at approx 2pm.

* Upon arrival, Engineer asked me to describe the problem. I explained that the water in the dishwasher never got warm and the dishwasher kept restarting itself and never completed.

* Without opening the dishwasher to perform a diagnosis, Engineer diagnosed the fault as a faulty heater.

* Engineer tried to find serial number on the Unit to order the part. Engineer informed me the serial number had rubbed off and so was unable to identify the exact model.

* I gave Engineer the Make and Model number from Manufacture's operating manual.

 

* Engineer called a part supplier and said that the heater was the same across all the Manufacture line so there is only 1 part. However, this 1 part was a special order part and the supplier did not accept refunds.

* The Engineer asked for my permission to purchase the part. I responded 'Yes, as long as we are sure that this part will resolve the problem'. Engineer responded 'Oh yeah' and ordered the part.

* I wrote Engineer a cheque for £83.52.

* Engineer said that parts take up to 28 days to arrive but usually take around 7 working days. He would call me.

* Engineer left.

 

 

Monday 12th November

 

 

* Funds remove from my account Tuesday 13th November.

 

 

 

Friday 16th November

 

* As 7 days had past, I called Engineer to find out the status of my part.

 

* Was informed that he was still awaiting delivery but offered to call the Supplier for an ETA.

* Engineer called back later that day to say the part was 2 days away and he would call when it was in his hands to make an appointment.

 

Tuesday 20th November

 

 

 

* Engineer called to say part had arrived and to make an appointment.

* Because I have to take days off work, appointment for Monday 26th November agreed.

* I ask for an ETA for time of day. Was promised a call on the day to advise on arrival time.

 

 

 

Monday 26th November

 

Took day off work. Was promised a call before the engineer arrived to advise on arrival time - never received a call.

* Engineer arrived approx midday with part.

* Engineer pulled out Dishwasher unit and decided that this was a 2 man job and couldn't proceed.

* Engineer said he needed to find a 2nd person to help with the repair as the dishwasher internals were too heavy for 1 person to lift. Unsure why this was not identified on the first visit.

* Engineer unable to make a new appointment whilst on-site as he needed to confirm available of the 2nd person - but would call me.

* Engineer called later that day to make an appointment for Wednesday 28th December evening.

 

 

 

Wednesday 28th November

 

 

* 2 Engineers arrive at approx 19:20.

* They pull out Dishwasher unit and examine/dismantle it for the first time.

* Engineer discovers its not the heater that is faulty after all and its 'the module'

* I asked when he will be able to repair it. He says he is unable to identify the necessary replacement part as the serial number was worn off the Unit.

* Engineer suggested I call Bosch (the manufacture) to ask for a free part replacement as the Engineer claimed that there is an inherent fault with this dishwasher and Bosch had a recall programme. (I called Bosch the following day and they knew of no such recall programme).

* I asked Engineer what was happening about the spare part and he responded that he pointed out the part was provided on a 'No refund' basis. I pointed out that I only accepted the purchase of the part on the understanding that it fixed the problem. Stalemate.

* Engineer re-assembled dishwasher, said he can't continue with the repair and recommended I called the manufacture and left my premises.

 

 

 

Thursday 29th November

Having felt conned, ripped off and fobbed off, I called the 0800repair call centre for advice.

 

 

* I spoke to a helpful call centre representative and explained the story so far.

* He was very sympathetic and explained that this isn't the service 0800repair offer and asked me to hold the line whilst he called the engineer for an update. Promising.

* I was cut off.

* I called back and was put through to the same call centre person.

* I explained that I have now waited 1 day shy of 4 weeks, am back to square 1 again with a dead dishwasher and that my patience has run out. I added that I have lost confidence in 0800repair's ability to diagnose and repair my dishwasher.

* I requested a full refund.

* I was told that I am only entitled to a refund on the part but not the labour as 0800repair labour includes call out and fix. I had had the call out - the fix has not been delivered as technically I am choosing to cancel the repair by not allowing them to proceed.

* My argument was that after 4 weeks and 3 engineer visits, 0800repair cannot diagnose or fix the problem by admission of their own engineer - therefore 0800repair can't deliver what I paid for - therefore have not delivered the service I paid for and should refund my money.

* I was told to package up the part and sent it back to the Engineer for refund.

* I was told I would not get a refund of £60 for labour. I explained that I plan to dispute this with my credit card company.

 

 

 

Friday 30th November

 

 

* I sent the part back to the Engineer using Royal Mail Special Delivery at my expense (£8) to avoid any 'we never received the part' excuses.

 

 

 

Monday 3rd December

 

 

* Royal Mail Delivered parcel to Engineer

 

 

Wednesday 5th Dec

 

 

* No cheque so far.

* I called the call centre to ask when I can expect my refund of £83.52.

* Call center had to call Engineer.

* Engineer said it will be with me by Friday.

 

 

 

Friday 7th Dec

 

 

* No cheque arrived

* I called the call centre to ask when I can expect my refund of £83.52.

* Call center had to call Engineer.

* Engineer said it will be with me by Tuesday (this suggests it hasn't been sent).

* Call centre said to call if it doesn't arrive by Tuesday.

 

 

Tuesday 11th December

 

Approx 9:30am

 

* No cheque arrived

* I called the call centre to ask when I can expect my refund of £83.52.

* Call center had to call Engineer. Bad line apparently. Call centre emailed engineer.

* I commented that this was farcical and can 0800repair refund me and claim it back from the Engineer. Call centre did not know and didn't offer to really find out.

* Call centre insisted I had to wait for Engineer to refund me.

* I asked whether I have to go to the small claims court to recover this money. Call centre did not comment.

 

Approx 10:30am

* I called the Call Center.

* Call center say Engineer has responded to email and cheque is on its way. Unable to confirm whether its in flight or whether it will be sent today.

* Call centre said to call if it doesn't arrive by Friday.

 

This is the 3rd time I have been informed that the cheque will be sent out and to wait 3 days and contact them if it doesn't arrive.

Edited by farsider
Spelling mistakes and pasted contents of PDF.
Link to post
Share on other sites

Disgraceful service.

If you paid by credit card, call your bank and ask them for a chargeback.

If your bank won't do it [they should] then write your whole sorry saga to one of those consumer columns in the newspaper and see if they can recover your money.

You can also have a moan on Twitter as most of these companies now have reps who keep an eye on their companies and try to nip problems in the bud.

Link to post
Share on other sites

Hi

 

Not 0800Repair Again

 

Please have a look at this CAG Link I assisted with as will be useful to you:

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?341298-0800repair-nightmare-I-want-full-refund-and-possibly-compensation-**-RESOLVED-**

How to Upload Documents/Images on CAG - **INSTRUCTIONS CLICK HERE**

FORUM RULES - Please ensure to read these before posting **FORUM RULES CLICK HERE**

I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

Please Donate button to the Consumer Action Group

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...