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    • 05.05.24 Ever so sorry if I have entered this in the wrong part of this website.   My grandfather is in his 70's and retired.  He asked me to help him find a work pension that he was paying into when he was working. From 1967 - 1982 he worked for a Fabric Dying Company, Celanese, Spondon Derby UK. I have already used the GOV.uk Trace Pension Scheme. It listed a few pension companies : Akzo Nobel (CPS) Pension Scheme formerly Courtaulds Pension Scheme.  I do not fully understand how this works but I think this scheme is administer by a company called Willis Tower Watson. We have called this company, got through to the pension department submitted all my grandfather's details (D.O.B. , N.I. no. etc.) but that agent tells that they have no record of my grandfather and ask what is the name of the pension scheme. Here is the problem, his home was burgalled in 2005 and a briefcase which contained his legal documents was stolen. So he does not know who was the Pension Scheme company. I have a this phone number 01332 681 210 for Celanese but it just rings and never gets answered. So I am asking for help if anyone can tell us where we can try next. I am also hoping for a massive long shot that one of them members on this website, worked for or knows someone who worked for British Celanese Spondon Derby and could tell us of any pension company. Thanks for any help.
    • Well I sent them the letter of claim, the only responses so far was a few emails reopening the claims on the parcels where they asked for information such as proof of value (which I get) but other things like photos of the parcels, which I haven't got as I never took photos of them. It's been well over the 14 days since I sent the letter now anyway, so what do you think I should do now?
    • Know it has already been answered, but? Does not explain why JCI has registered a different default date when they get the information from the original creditor, Virgin
    • Since you were stopped at the time there is no requirement for the police give you anything there and then or to send you anything before they have decided how to deal with the offence.  They have three choices: Offer you a course Offer you a fixed penalty (£100 and three points) Prosecute you in court  The only option that has a formal time limit is (3). They must begin court proceedings within six months of the date of the alleged offence. Options (1) and (2) have no time limit but since the only alternative the police have if you decline those offers is (3) they will not usually offer a course beyond three months from the date of the offence and will not usually offer a fixed penalty beyond four months from that date. This is so as to allow time for the driver to accept and comply with their offer and to give them the time to go to option (3) if he declines or ignores it.  Unless there is a good reason to do otherwise, the action they take will usually be in accordance with the National Police Chiefs' Council's guidance on speeding enforcement. In a 40mph limit this is as follows Up to 45mph - no action. Between 46mph and 53mph - offer a course Between 54mph and 65mph - offer a fixed penalty Over 65mph - prosecution in court So you can see that 54mph should see you offered a fixed penalty. Three weeks is not overly long for a fixed penalty offer to arrive. As well as that, there has been Easter in that period which will have slowed things down a bit. However, I would suggest that if it gets to about two months from the offence date and you have still heard nohing, I would contact the ticket office for the area where you were stopped to see if anything has been sent to you. Of course this raises the danger that you might be "stirring the hornets' nest". But in all honesty, if the police have decided to take no action, you jogging their memory should not really influence them. The bigger danger, IMHO, is that your fixed penalty offer may have been sent but lost and if you do not respond it will lapse. This will see the police revert to option (3) above. Whilst there is a mechanism in these circumstances  to persuade the court to sentence you at the fixed penalty level (rather than in accordance with the normal guidelines which will see a harsher penalty), it relies on them believing you when you say you did not received an offer. In any case it is aggravation you could well do without so for the sake of a phone call, I'd enquire if it was me.  I think I've answered all your questions but if I can help further just let me know. Just a tip - if you are offered a fixed penalty be sure to submit your driving licence details as instructed. I've seen lots of instances where a driver has not done this. There will be no reminder and no second chance; your £100 will be refunded and the police will prosecute you through the courts.
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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If you could let us know what the problems were with the IVA/PayPlan, we stand a better chance of advising.

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The issues with the IVA are:

Ø They requested my last 3 wages slips and came out with an amount that I never received.

Ø The council tax was higher than they have statedveven though I provided them with the amounts that I paid and they had me down as not having rent arrears even though I informed them that I had.

Ø The rent at £450 which was fine initially however it was then increased to £510, an increase of £60. My Council tax was placed at £75.13 however I told them it was £121, an increase of £45.87. Total increase of £105.87. They stated my surplus as being £181 then after 5 months £228. However £181-105.87 = £75.13 after 5 months is £122.13. I was told that this would be passed to the Supervisor but nothing changed.

Ø I told them about my situation with sick pay and not receiving full pay however they informed me that they would take this into account but they never did.

Ø When I was off sick from work for 3 weeks and had to claim benefits, I received half pay but was informed that I still had to pay the normal amount which was impossible. This left me in arrears which I was unable to pay.

Ø I constantly received letters from a preferred creditor which I was told to pass onto them for them to contact regarding the IVA. After I received a Claim form and I informed them about it, I was informed that they were not included in the IVA.

Ø I told the Case Officer that I was finding it difficult to keep up the payments however I was informed that as I had just started the IVA they could not make any changes.

Ø I noticed that some of the amounts stated that I owed creditors are incorrect and there are differences from £30-£1000. Eg. I owe the Open University £229 however on the IVA it states £329.

Ø They added creditors that I have not given them as I dispute that I owe them money.

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Ok, so basically, the statement of means was a work of fiction even though you provided the Case officer with correct figures ?

 

You might need to make a Subject Access Request - in order to obtain all the data in connection with the IVA and your history with PayPlan.

 

Meanwhile, I will flag your thread and in particular the post above to see if other members of site team have any suggestions.

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Uploading documents to CAG ** Instructions **

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Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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yes sar would be needed to see what details they have to help you with the claims you are making

Please contact a member of the site team if you are offered help off the forum for a a paid or no win no fee service.

 

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I found out the information was incorrect when I decided to look over the documents that I received from them after agreeing to the IVA. I know that I should I looked over them before, however I did not think that after provided them with all the information that they would have then added information that I did not give them.

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Yep they did. I had a debt which was placed with a debt collection agency. This agency also had another debt from another company which they stated that I owed. I disputed this with the company and did not know it was passed to this agency until I saw it on the IVA creditors list. When I complained to them, I was told by the case officer 'well you can just pay it as they will not get all the money that they want anyway'. To which I replied 'no way, as I am disputing the debt' and further more I did not tell you about this debt in the first place so it should not be here!'.

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I know that this is probably not a easy question to answer but does anyone have any ideas on what I can ask for as a remedy when I complete the form for the Financial Ombudsman Service. I was also told that it was not 'missold' as it was not purchased, so I need to change it to 'misled'. I need to send back the form as soon as possible. :???::???::???:

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I think all you can ask for is that the IV is prepared correctly - if there are any problems with creditors, then they should be addressed by PayPlan.

 

I doubt very much there will be any monetary value in the claim.. possibly £300 - £500 as compensation for any inconvienence / expense you may have incurred.

 

What you want is for any wrongs to be put right and for your IV to work properly.. is all I can suggest.

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Wholly agree with CB's advice here. What you need is a working IVA with proper allowances now and adjusted as you go forward.

 

£300 might pay for Christmas but the effects of an IVA successfully concluded will get you many more happy Christmas' than just this one.

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