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    • Hi, I have the Sims 4 on Macbook. Over the last year I have paid for multiple add on packs spending a lot of money on them. I bought them all in good faith as my Mac met all the minimum requirements to play them. I have been playing happily for about a year and bought my latest pack just over a week ago. The games were all working fine yesterday. Then suddenly today EA released a new app to launch the games and this new app requires a MAC OS that my computer cannot use. Now suddenly none of my games are accessible and I am unable to play anything. They did not warn us about this change in requirements and if I had known they would be doing this I wouldn't have bought all these add ons as they are now all totally unusable. The games themselves have not changed, only their app to launch them and I can't afford to buy a brand new mac just to play. So my question is how can they change the minimum requirements after I have paid for a game? I agreed to pay for them based on the fact my mac met their requirements and was not informed when purchasing that this would be an issue in the future. I understand new games (like Sims 5 which is to be released next year) might not be compatible but this is a 10yr old game that they have suddenly made inaccessible due to their new launch app. Does anybody know if I can do anything or anyway to get a partial refund from them? Thanks   Here are their T&C... I can't find anything in there about them being able to do this so not sure what to do https://tos.ea.com/legalapp/WEBTERMS/US/en/PC/
    • OK. Thank you all for the input.  I'll ignore their letters of demand but NEVER ignore a letter of claim. I'm bracing myself for the stress as their demands £££ goes up and the case gets sent to debt collectors. 
    • OK.  It was worth a try. Their case is still pants and they have broken their own Code of Practice numerous times.
    • @BankFodder sorry for the delay and thank you for the lengthy reply. Yes, I agree. It's a small business and the guy is very very decent. I know someone else said my priority shouldn't be worrying whether he gets shafted but I'm not here to try and screw him over because I feel like if someone behaves decently and gets exploited, they might not behave so kindly in the future. I know DX mentioned he thinks I've caused the issue by leaving multiple instructions, but I have already explained why and both instructions were to leave it with a neighbour and there was nothing advising the driver to abandon the parcel on my doorstep. I don't think leaving it there could be considered a safe place.  I am still waiting on the retailer to respond. Ultimately, I wanted to know how he would proceed if DPD's response isn't favourable. I am certainly not looking to cause any problems. I just want my laptop. I will read the other posts for sure. I've been a bit preoccupied with family stuff. I have nothing in writing from DPD as I phoned them, but they did advise it should be the retailer that liaises with them. I tried contacting the driver straight after deliver via Whatsapp, as that's an option, but it said I couldn't send him a message and I have kept that log. We all know who took the parcel on our street, because that person has a history of parcel theft, but I don't have a doorbell camera or cctv. Police are refusing to intervene, despite the fact that I, along with several other people, spotted another's neighbour's parcel in said "suspect's" car and confronted her to get the parcel back. If the police had acted sooner, I might have had a better chance of getting the parcel back, but I suspect the laptop has long been sold on.  When the retailer responds, I will send him the link to this thread. Hopefully, he will benefit from the information on here as well.
    • @dx100uk none of the instructions advised them to leave the parcel on my door step and without such instructions., I'm struggling to see why they think it's ok to just dump it there.
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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hi tigger you hav just subscribed!!:-)

 

thanks for popping by..

 

I too had a letter last wk from GPB..mine letter says to still contact Iqor and not them has they are not yet c

going to corrispond with me ....You can just send a letter stating the account is in dispute and you will not be entering in any corrispondence with then ..Ive not bothered replying yet!! some say do reply some say dont ..I get fed up with letter ping pong lol....At the end of the day if they are gonna issue proceeding they will wether keep writing or not ..Is you agreement the same has mine ???

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Hi.. i have just trawled through my old posts.. hope this link works.. it has my 'application form they sent to me' on it.. am also getting sick of the 'ping pong'.. good way of describing it.. :)

 

Tiggerhttp://www.consumeractiongroup.co.uk/forum/showthread.php?164548-Halifax-Credit-Card-CCA-request..-this-is-what-they-have-sent-to-me&p=1768983&highlight=#post1768983

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my GPB letter says CONTACT US NOW.... so no asking me to contact iQor... but it also has the questionable words 'a county court claim may be issued without further warning'

 

i mean i may change my name to elvis and go and live on cocobongo island...... i may turn up on thier doorstep naked to discuss this matter....... you get the drift... ;-) lol

 

Tigger

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Well Yeh thats exactly the way i look at it..what is the point of keep threating..If your gonna do it then do it,,they hav no proof that we actually get their letters has they never sent recorded..In my letter from GPB they said i had 10 days from the date of the letter to respond...The funny thing is there wasnt any date lol..how proffessional is that eh ..tee hee !!

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Hi

 

 

Yep your letter very diff from mine i think mine must be a photo copy as everything in black and white my GPB is in black strange!! do you own ya own property ..hav work etc?? i live in rented hav no assets has such and unemployed!! they wont get much outta me lol

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nope live in rented and dont work.. funny thing is.. i wasnt working back when they threw the credit card at me either.. was cos my ex husband was working.... funny how they will throw credit at you.... then moan when you question it....

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mine started of with Iqor.. they passed it back ,,went trough a few more DCAs now back with Iqor..they didnt get any joy out of me then ..they certainly aint gonna get any now..Even with thier buddy GPB on me case,,funny how they hav set him on me ..Maybe they think im a poodle and not a rotty lol

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see if this works.. :-)

 

http://i373.photobucket.com/albums/oo171/tigger72/Haliprat/GPB.jpg

 

 

and yes, the letter is that wonky.. its not my scanning.. ;-)

 

tigger

 

If I were you tigger, I would erase the balance on that letter. There can't be many people with the exact same balance so it would be quite easy for them to identify who you are.

 

Regards.

 

Fred

Before you criticise another man you should first walk a mile in his shoes. Then, when you criticise him, you'll be a mile away and he won't have any shoes on.

 

Don't get me confused with somebody knowledgeable by all those green blobs. I got most of them by making people laugh.

 

I am not European, I am English.

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  • 3 weeks later...

UPDATE

 

Well i totally ignored Iqor,,,They hav gone away. Who then passed to geffory parker bourne ..and they gone away .!! now Haliprats Hav got good ole WESTCOT on me case ..Gonna ignore them too..!! fed up with letter ping pong..Wish hali would just issue a summons ..so it can get sorted once and for all.:roll:

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  • 5 months later...

UPDATE!! RECEIVED A SD through the post on Thursday!! postman brought it 1st class!! Account still in dispute!! the last letter I sent capquest was the one in post6!! they hav totally ignored me ..and said ive ignored them !!took them a yr to send the SD ..Has it wasnt properly served Its invalid! will not bother with this one! shud one be hand deleivered I may setaside!! cant see why they would want to make some1 bankrupted that has nothing!!;)..will cost them but not me..and it would do me a favour if they did bankrupt me! they havent sent me a CCA with my old account number just a new version of a CCA from when halifax took over marbles!! theres no sigs and has a new account number !1 would they need the old account number and CCA to make me Bankrutped????..also the debt has gone up over £1.500 due to crappy adding intrest

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  • 2 weeks later...

hi ..

Last yr CCAed crapquest ..they brought an old marbles card ..

Sent me a recon CCA.. new account number and owned by halifax

 

No sigs,,and newly printed out ,,

 

Was a diff account number and owned by beneficial bank when I had a marbles card..so def not the CCA i signed..

 

I wrote to them asking them that i beleive it to be a recon and OFT hav said they now hav to tell us if the hav the original CCA or not...

 

they wrote back asking for full details of the dispute wilh supporting documentation ..

 

I ignored them Purely coz they Ignored me..

 

I received a letter off crappy in march this yr saying the usual that if i dont pay they will start action they didnt give me 14 days to reply like the letter said they would ..

and a wk later an SD arrived ..

 

come by the postman so I aint worried about it ..

 

I wrote to capquest telling them the account is still in dispute and thanking them for the letter in march .

 

.today they send me the same letter as they did in april last yr

asking for any supporting evidence and full details of my dispute..

 

ARE THE THICK OR WHAT .

 

.my letter tells them that i beleive the CCA to be a recon and asking them if they hold the original .

 

.is supporting evidence enough.!!

 

Are they playing games or what ..and has anyone got a letter I could use to shut them up ;) ?????

 

thanks guys

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Had similar fun with CQ, they just ignored my requests, the only way I got them to address my questions was to stick them with a complaint to why they refused to answer my points, they then eventually answer some of your points, then I just fire in with another complaint....all good fun but it keeps them busy..

"Always ask for a CCA, Simples".

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yeah thats the thread ha ha.. Has anyone actually managed to speak to Barry Davies? Im coming to the conclusion that its a made up name.

The views expressed on this website are mine alone and don't reflect the views of my employer!

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Had similar fun with CQ, they just ignored my requests, the only way I got them to address my questions was to stick them with a complaint to why they refused to answer my points, they then eventually answer some of your points, then I just fire in with another complaint....all good fun but it keeps them busy..

 

Thanks Linus!! !! im going to reply Im rather bemused that youe ASKING me for supporting evidence..If you have brought this debt then you will hav all the paper work ..now can you answer my Question RE my letter dated Blah blah Blah

 

and Yellow ..no one has got hold of Barry Davis ;) ..maybe he the INVISABLE MAN ;)

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