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    • "We suffer more in imagination than in reality" - really pleased this all happened. Settled by TO, full amount save as to costs and without interest claimed. I consider this a success but feel free to move this thread to wherever it's appropriate. I say it's a success because when I started this journey I was in a position of looking to pay interest on all these accounts, allowing them to default stopped that and so even though I am paying the full amount, it is without a doubt reduced from my position 3 years ago and I feel knowing this outcome was possible, happy to gotten this far, defended myself in person and left with a loan with terms I could only dream of, written into law as interest free! I will make better decisions in the future on other accounts, knowing key stages of this whole process. We had the opportunity to speak in court, Judge (feels like just before a ruling) was clear in such that he 'had all the relevant paperwork to make a judgement'. He wasn't pleased I hadn't settled before Court.. but then stated due to WS and verbal arguments on why I haven't settled, from my WS conclusion as follows: "11. The Defendant was not given ample evidence to prove the debt and therefore was not required to enter settlement negotiations. Should the debt be proved in the future, the Defendant is willing to enter such negotiations with the Claimant. "  He offered to stand down the case to give us chance to settle and that that was for my benefit specifically - their Sols didn't want to, he asked me whether I wanted to proceed to judgement or be given the opportunity to settle. Naturally, I snapped his hand off and we entered negotiations (took about 45 minutes). He added I should get legal advice for matters such as these. They were unwilling to agree to a TO unless it was full amount claimed, plus costs, plus interest. Which I rejected as I felt that was unfair in light of the circumstances and the judges comments, I then countered with full amount minus all costs and interest over 84 months. They accepted that. I believe the Judge wouldn't have been happy if they didn't accept a payment plan for the full amount, at this late stage. The judge was very impressed by my articulate defence and WS (Thanks CAG!) he respected that I was wiling to engage with the process but commented only I  can know whether this debt is mine, but stated that Civil cases were based on balance of probabilities, not without shadow of a doubt, and all he needs to determine is whether the account existed. Verbal arguments aside; he has enough evidence in paperwork for that. He clarified that a copy of a DN and NOA is sufficient proof based on balance of probabilities that they were served. I still disagree, but hey, I'm just me.. It's definitely not strict proof as basically I have to prove the negative (I didn't receive them/they were not served), which is impossible. Overall, a great result I think! BT  
    • Seeking further advice now. The 33 days in which the defendant has to submit a defence expires at 16:00 tomorrow. The defendant has submitted an acknowledgement of service but looking to get the claim awarded by default in failure to submit the defence. This is MoneyClaim Online and can see an option to request a default judgement but believe that is for failure to acknowledge the claim within 14 days??  So being MoneyClaim Online, how do I request the claim be awarded in my favour?
    • Have to agree with the above Health and safety legislation is specific in that the service provider in so far as is reasonably practicable, the health, safety and welfare at work of all his employees and those not in the employ of the business. You claim is like saying you slipped in the swimming pool area while taking a dip. As rightly stated by by the leisure centre, a sports hall has dedicated equipment and you yourself personally have a legal obligation in mitigating danger or injury to yourself by taking account of your immediate surroundings. Where your claim will fail is if it is reasonable and proportionate to impose liability of the Leisure Centre? The answer has to be no.
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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cancellation rights, VERY POOR signal vodafone.


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may end up being a long moaning style thread but i feel i need to fully express the issue to get the right help/advice.

my contracted started up fine, 24 months was happy with the price at the time as it was accompanied with a iphone 4s new at the time, for the past 3/4 months ive been experiencing really poor/no signal at all at times, to the point where the only way im getting phone signal for calls and access to web pages is via my own personal wifi at home. in store upon taking out the contract the service area checker came back fine and there was no signal limitations in my area, its only been in the past 3/4 months that ive been experiencing no access to safari web pages & very poor service when receiving & making calls, the person on the other end of the line says its goes crackly from signal & has even cut out completely several times.

my issue is, i have phoned vodafone numerous times now over the past few months to only explain my problem every time & then be passed onto technical support and be told to do the same things; reboot phone, turn it on & off, have even changed the web key from vodafone to a different one with no luck. was told on a different occasion that it may be a technical fault within my phone, went to apple got a new handset & still! had the same problem, more phone calls later and still no explanation.. was then advised that it may be my sim card thats faulty, have been sent one tested it for a week & still no change! i understand that a contract is supposed to be between two people, i am sticking to my half of the contract by paying the bill each month even though i am disgusted at the incompetence of the provider, i cannot justify paying £42 a month for the remaining year of my contract if i am not being provided with the service i signed up to, or do not want to have the same signal problem for the remainder of the time! i understand there is termination fees etc and i am by no means paying to cancel a service that i would otherwise be perfectly happy with if not for the service not being provided as agreed! just wondering where i stand with this problem and if i can pursue it further, as i dont want to just not pay it monthly and my credit rating being in tatters, surely there is something that can be done or a way around this, sorry for the long post just a very dissatisfied customer and the end of my patience with vodafone & their customer service. :|

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Follow this advice to get the webteam to see if they can help:-

Hi CAG members,

We thought it would be nice to introduce ourselves and to assure you all that our presence on CAG is with the very best of intentions.

vodafone UK has recently introduced a dedicated Web Relations Team which is keen to seek out customers who’re having difficulties with their accounts and feel that they have no other place to turn to than CAG and other consumer forums and blogs.

Naturally, it’s not possible for us to help directly with account specific queries on CAG and as such we would encourage those members who feel we can help them to contact us privately at [email protected] quoting ‘WRT135 – CAG Forum’ in the subject line to ensure that it reaches the Web Relations Team.

When emailing us we would also ask that you either provide us with a link to your post or thread – if you’ve posted in another member’s thread please also provide your CAG username so that we can check what your query is.

 

Vodafone and o2 are starting signal sharing... maybe this is a temporary thing? I'd let the webteam tell you what the state of play is at the moment.

Keep us updated with any progress please.

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

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  • 3 weeks later...
may end up being a long moaning style thread but i feel i need to fully express the issue to get the right help/advice.

my contracted started up fine, 24 months was happy with the price at the time as it was accompanied with a iphone 4s new at the time, for the past 3/4 months ive been experiencing really poor/no signal at all at times, to the point where the only way im getting phone signal for calls and access to web pages is via my own personal wifi at home. in store upon taking out the contract the service area checker came back fine and there was no signal limitations in my area, its only been in the past 3/4 months that ive been experiencing no access to safari web pages & very poor service when receiving & making calls, the person on the other end of the line says its goes crackly from signal & has even cut out completely several times.

my issue is, i have phoned vodafone numerous times now over the past few months to only explain my problem every time & then be passed onto technical support and be told to do the same things; reboot phone, turn it on & off, have even changed the web key from vodafone to a different one with no luck. was told on a different occasion that it may be a technical fault within my phone, went to apple got a new handset & still! had the same problem, more phone calls later and still no explanation.. was then advised that it may be my sim card thats faulty, have been sent one tested it for a week & still no change! i understand that a contract is supposed to be between two people, i am sticking to my half of the contract by paying the bill each month even though i am disgusted at the incompetence of the provider, i cannot justify paying £42 a month for the remaining year of my contract if i am not being provided with the service i signed up to, or do not want to have the same signal problem for the remainder of the time! i understand there is termination fees etc and i am by no means paying to cancel a service that i would otherwise be perfectly happy with if not for the service not being provided as agreed! just wondering where i stand with this problem and if i can pursue it further, as i dont want to just not pay it monthly and my credit rating being in tatters, surely there is something that can be done or a way around this, sorry for the long post just a very dissatisfied customer and the end of my patience with vodafone & their customer service. :|

 

Hi xx_cole92,

 

Apologies for the delay with replying to your thread.

 

I appreciate that you've done some troubleshooting already with regrettably no solution; however, I would initially recommend following the guidance provided on our eForum here in order for us to be able to assist you further.

 

If you'd also like to discuss your concerns further you're welcome to email me with your details via the Contact us form here quoting the code WRT135 - CAG Forum in the subject line.

 

Once sent you'll receive an automated reply with a reference number. To ensure that it reaches me could you update the thread with this and I'll get back to you as soon as I can.

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

 

 

 

 

 

 

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