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    • Morning dx and thank you for your message.   With regards to your comment about them not needing to produce the deed, the additional directions ordered by the judge included 'a copy of any assignment o the debt or agreement relied upon'  so that is why I thought that point was relevant?
    • Sorry for the long post but I don't want to miss out any relevant information: My wife bought a car from Trade Centre UK and have been having nothing but trouble with it. Unfortunately we paid of the finance used to buy the car as we weren't expecting this much trouble with the car as we we though we would have protection as buying from a dealer. We are wondering if we can still reject the vehicle since the finance plan has been paid off. Timeline is as follows: 13/12/2023 -15/12/2023 Bought car from Trade Centre UK for £10548 £2000 deposit paid on credit card on 13/12/2023 £8548 on finance from Moneybarn (arranged through Trade Centre UK). picked up car on 15/12/2023 Also bought lifetime warranty for £50/month 25/12/2023 Engine Management Light comes on. The AA called out and diagnosed the following error codes: P0133 - Lambda sensor (bank 1, sensor 1) Oxygen Sensor. Error Message : Slow reaction. Error sporadic P0135 - Lambda sensor heat. circ.(bank1,sensor1) Oxygen Sensor. Error Message : Component defective Due to it being Christmas took a few days to get through to them but they booked me in for 28/12/2023 to run their own diagnostics. 28/12/2023 Took car in to Trade Centre so could check the car – They agreed it was the Oxygen Sensor and Booked me in for repair on 30/01/2024. I was told they had no earlier slots, and I would be fine to carry on driving car when I said I was afraid of problem worse. During diagnosing the problem, they reset the Engine Management Light. During drive home light comes back on. 29/12/2023 - 29/01/2024 I carry on driving the car but closer to the date, engine goes to reduced power every now and again – not being a mechanic I presumed that this was due to above fault. 20/01/2024 Not expecting any more problems paid off the finance on the car using personal loan from bank with lower interest rate. 30/01/2024 Trade Centre replace to O2 sensor (They also take it on a roughly 60mile road trip which seems a bit excessive to me – I can’t prove this as something prompted me take a picture of milage when I handed car in but I forgot take one on collection – only remembered next day.) 06/02/2024 Engine goes in reduced power mode again and engine management light comes on – Thinking the Trade centre’s 28 day warranty period was over I booked the car the into local garage for the next day to get problem fixed under the lifetime warranty package. Fault seems to clear after engine was switched off. 07/02/2024 In the Morning, I take it to local garage who say as the light gone off – the warranty company is unlikely to cover the cost of the repair or diagnostics and recommend I contact them when the light comes back on. In the evening the light comes back on and luckily I manage to get it back to the garage just before it shuts for the day. 08/02/2024 The Garage sends me a diagnostics video showing a lot error codes been picked up by their diagnostics machine including codes for Oxygen sensor and Nox Sensors, Accelerator pedal and several more. Video also shows EGR Hose not connected to the intake manifold properly, they believed this was confusing the onboard system as it is unlikely this many sensors would trigger at same the time but they couldn’t be certain until they repaired the hose. 13/02/2024 Finally get the car back as it took a while to get approval and payment for the repairs from the Warranty company. Garage told me to keep an eye the car as errors had cleared with the hose but couldn’t 100% certain that’s what caused the problem. 06/03/2024 Engine management light comes on again. Fed up I go into Trade Centre as I was just around the corner when it happened and asked them how to reject the car or have the problem fixed. They insist that as it’s over 28 days I need to get the car fixed under the warranty package I purchased and they could no longer fix the car as it was over 28 days. When I tried telling them it appeared to be the same or related problem they said they couldn’t help as I hadn’t contacted them earlier. I asked them if they were willing to connect the car to the diagnostics machine and tell me what the problem was, as a goodwill gesture, which he agreed to do and took the car to the back He came back around 30 minutes later and said they took a look at the sensor they replaced previously and there was nothing wrong with it and engine management light went off when they removed the sensor to check it. When I asked what the error code he couldn’t give me an exact fault but the said it one of the problems I told him earlier (Accelerator pedal). I have this visit audio recorded on my phone – I informed the reps I was recording several times. As the light wasn’t on, local garage couldn’t book me for a repair under warranty. 07/03/2024 Light came on so managed to book back into local garage for the 12/03/2024 Whilst waiting to take car into garage, I borrowed a OBD sensor and scanned for errors on the car. This showed the following errors: P11BE – Manufacturer specific code (Google showed this to be NOX sensor) P0133 - Oxygen (Lambda) Sensor B1 S1: Response too Slow 12/03/2024 Took car to local garage and the confirmed the above errors. This leads me to believe that either Trade Centre UK reps lied and just reset the light or just didn’t check properly (Obviously I am unable to prove this) 22/03/2024 Finally got the car back as according to garage, the warranty company took a long to time to pay for the repairs 28/04/2024 Engine management Light has come back on. Using the borrowed OBD scanner I am getting the following codes: P0133 - Oxygen (Lambda) Sensor B1 S1: Response too Slow P2138 - Accelerator Position Sensors (G79) / (G185): Implausible Correlation I have not yet booked into a garage as I wanted to see what my rights are in terms of rejecting the car as to me the faults seem related. I can’t keep using taxi or train to get to work every time the car goes into the garage as it is getting very expensive. Am I right in thinking that they have used up their chance to repair when they conducted the repair end of January or when they refused to repair it in February ? If I am still able to reject the vehicle could you point to any sample letters or emails I can use. Thankyou for your advice on my next steps.
    • Ok noted about the screenshot uploads. In terms of screwing up I had one previous ticket that defaulted and ended up in a CCJ from Southend airport because for some reason during COVID I didn't receive their claim form just a notice of default. This hospital ticket was the 2nd ticket that went to CCJ due to a lack of knowledge of the process. Maybe it's easier just to pay them in future I'm thinking though, I don't get them very often anyway
    • Car maker takes a hit from weakening demand and price war in the world's largest electric vehicle market.View the full article
    • please stop posting up unnecessary unnamed screenshot files  you've done it throughout your threads and we have to renamed them. RENAME THE FILE before you upload if its just text information like a defence or a claim history or a link to a previous post  type it here not by an unnamed screenshot attachment  . sorry NM but you've been here dealing with PPC claims since 2021 somehow you always manage to screw up.......or do totally the opposite of std repeated advice on 10'000 of PPC threads here you are your own worst enemy... dx  
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Benefit Checkers Warning


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It seems that some claims management companies not satisfied from earning fees from PPI claims have now come up with a wheeze to make money from benefit claimants as well

 

mybenefitschecker and checkmybenefits offer to check what benefits you are entitled to and then charge fees of up to 50% of the total arrears of benefit payable to succesful claimants.

 

Please do not be tempted to use any of these firms

.

 

 

There are plenty of ways of doing this yourself for free:

 

Citizen Advice:

http://www.citizensadvice.co.uk/getadvice/Benefit-Calculator/

 

Debt Advice:

http://www.debtadvicefoundation.org/debt-tools/benefit-entitlement

 

Turn2us:

http://www.turn2us.org.uk/benefits_search.aspx

 

Directgov:

http://www.direct.gov.uk/en/diol1/doitonline/doitonlinebycategory/dg_172666

Edited by Michael Browne
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The DWP cannot refuse to deal with any representative chosen by a claimant. As long as a claimant has given consent, the DWP have no choice but to liaise with them if the claimant requests it. They are not allowed to interfere in the private relationship between a claimant and their chosen rep - the only time they can intervene is where an appointee has been selected by the DWP to deal with an incapable claimant's affairs, if there is evidence that the appointee is not acting in the claimant's best interests.

 

Unfortunately, companies who charge for representative services often know that all too well. They sicken me as they prey on vulnerable people, and usually participate heavily in scaremongering in order to draw people toward using their services.

 

Some sites have been shut down in the past but this has happened because they have mislead people into believing that they were official government sources when in fact they were not. When they are open about who they are, very little can be done about them unless they break the law. Taking large sums of money from people who can ill afford it isn't illegal - but it bloody well ought to be.

My advice is based on my opinion, my experience and my education. I do not profess to be an expert in any given field. If requested, I will provide a link where possible to relevant legislation or guidance, so that advice provided can be confirmed and I do encourage others to follow those links for their own peace of mind. Sometimes my advice is not what people necesserily want to hear, but I will advise on facts as I know them - although it may not be what a person wants to hear it helps to know where you stand. Advice on the internet should never be a substitute for advice from your own legal professional with full knowledge of your individual case.

 

 

Please do not seek, offer or produce advice on a consumer issue via private message; it is against

forum rules to advise via private message, therefore pm's requesting private advice will not receive a response.

(exceptions for prior authorisation)

 

 

 

 

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Posted on 'a site that cannot be named':

 

Good Evening,

 

I have noticed I am now on a thread on your site regarding checkmybenefits.co.uk

 

 

We do have a team ready for business and we did think the idea up after our funding was cut at various non for profit organisations. Saying that, the site was put up too soon and plugged on a number of websites by someone and it should not have been. The terms and conditions were not ready and the fee too high. We do not have any links with the CAB and do not claim to, and any inference that we do is purely accidental and co-incidental. We apologise if anyone thinks this was the case.

 

 

That being said, we had a poor response to the website being put up anyway. We have not done any business at all as of yet, and as soon as we received negative feedback we took the site down. The site will not be going back up, and we do not intend to pursue this business.

 

 

Apologies to anyone and everyone and I hope you can see the genuine mistake in this.

 

 

Thanks.

1 down and 1 to go !!
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We do have a team ready for business

The site will not be going back up, and we do not intend to pursue this business.

 

Which is it?

My advice is based on my opinion, my experience and my education. I do not profess to be an expert in any given field. If requested, I will provide a link where possible to relevant legislation or guidance, so that advice provided can be confirmed and I do encourage others to follow those links for their own peace of mind. Sometimes my advice is not what people necesserily want to hear, but I will advise on facts as I know them - although it may not be what a person wants to hear it helps to know where you stand. Advice on the internet should never be a substitute for advice from your own legal professional with full knowledge of your individual case.

 

 

Please do not seek, offer or produce advice on a consumer issue via private message; it is against

forum rules to advise via private message, therefore pm's requesting private advice will not receive a response.

(exceptions for prior authorisation)

 

 

 

 

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I think that is the checkmybenefits site, I had a look on it and they wanted 75% of the amount claimed for you, didn't state if it was a one off payment or proportional over the life of the benefit - daylight robbery.

 

I for one am glad that these sites are being picked up on - the claims management people are now suffering under their own lack of success!

 

I always tell people to use turntous or entitledto to check that they are getting the right benefits and do a printout and take it to the DWP when claiming.

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If these rogues did obtain form of authority to deal direct with the DWP on behalf of these vunerable people, and managed to obtain benefit arrears that may be due to them.

The rogues would not be able to collect the said arrears. All the money due would still have to be paid directly to the customer to their account. Unless the Rogues were made Appointee for the customer and then they could have the benefit paid direct to them, but of course this would mean they could collect all the customers benefit not just the arrears won.

So unless the customer gave the rogues their commission from the arrears voluntarily , then it make me wonder how they would go about collecting it from them. Not good

Edited by Tiger Lily
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Don't the local councils have benefit checkers? Also, some charities do. I know RNIB will do a benefit check for blind and partially sighted people and their carers.

 

Yes, many do - I know mine does (South Lanarkshire Council, in Scotland - any inmates of SLC reading this should go to Q&A at Hamilton, EK, Lanark, Cambuslang or Rutherglen). There is no good reason for people to pay for this sort of service.

PLEASE HELP US TO KEEP THIS SITE RUNNING. EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 

The idea that all politicians lie is music to the ears of the most egregious liars.

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Its just like all those payment protection insurance claims I keep hearing adverts for on the radio.

 

Abloluteley no need to employ a firm when, you can do it yourself for free.

 

Plenty of people fall for it though.

 

 

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  • 4 weeks later...

What a country (government) we have allowing fraudsters to operate under a licence, (makes governments monies), that is all it is. anybody who operates a scheme saying we do a letter for you but you pay us 28% etc are thieves,.

:mad2::-x:jaw::sad:
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expect this type of thing to keep reoccuring..when private companies are advising and i use the term loosely on benefit reform..then anywhere they see a buck being made they will go for it...

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Apparently a couple of these sites have already been closed down - the best site for benefit checks i

 

http://www.turn2us.org.uk/benefits_search.aspx

 

as it is completely free, gives good answers and if you go to the benefits office armed with the printout it gives you the upper edge with them as to what you are entitled to.

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Isn't it illegal under the social security act to give the money to a claims management company; social security and tax credits are only allowed to be used for the benefit of the claimant.

 

Nope. A claimant can spend their benefit money pretty much any way that they see fit, and rightly so - I think it would be a grave infringement on their basic rights to dictate how they spent it. Even if it were illegal the type of outfit that would charge a welfare dependent person for such a 'service' would argue that they were acting with the authority of the claimant in a representative capacity and providing a service in the interests of the claimant. In reality the type of company who would charge a high sum to a welfare dependent person not in proportion to the service received only has one interest, and I had better shut up now before I get myself banned. Can you tell that I strongly object to the practice of people dependant on welfare being charged for service that is freely available from other organisations?! It's something I really do despise.

My advice is based on my opinion, my experience and my education. I do not profess to be an expert in any given field. If requested, I will provide a link where possible to relevant legislation or guidance, so that advice provided can be confirmed and I do encourage others to follow those links for their own peace of mind. Sometimes my advice is not what people necesserily want to hear, but I will advise on facts as I know them - although it may not be what a person wants to hear it helps to know where you stand. Advice on the internet should never be a substitute for advice from your own legal professional with full knowledge of your individual case.

 

 

Please do not seek, offer or produce advice on a consumer issue via private message; it is against

forum rules to advise via private message, therefore pm's requesting private advice will not receive a response.

(exceptions for prior authorisation)

 

 

 

 

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I know people have mentioned local Councils providing a benefits checking service, there is also another group of people doing this. My local Housing Association provides a person dedicated solely to ensuring their tenants are getting the benefits they are entitled to and assisting where possible ...

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