Please help with reclaiming fees and interest from Very, now sold to Lowell

[sandrao]

Hi to you all

I am new on this site and have been very interested in reading all the advice and information that has been posted on here.

 

I am currently going through a crisis with Lowell DCA.

 

They have bought my debt from Very catalogue.

 

I have been in finacial difficulties and been unable to make any payments to very and no payment plan was ever put in force.

 

My debt has been increasing since Nov 2010, my fault entirely and I have now learnt that burrying my head in the sand has not helped matters. So now I need to act.

 

I started the catalogue in Nov 10 and made purchases to the value of £320,

over a period of months I made payments to the value of £360,

these were all intermitent payments hence interest,

missed payment fees, debt letters and telephone calls incurred fees to the value of £750.

 

I have paid nothing since oct last year.

Now the debt has been sold to Lowell DCA to the value of £850.

 

I have most of my statements from Very so have been able to add up all the figures.

I am on a low income and am unable to pay these fees.

 

Please can someone advise me on how I stand with regard to reclaiming these fees,

even though I havent paid any!

 

A link to a template letter would be a help too.

 

I dont ever remember signing a Credit Agreement either if that makes a difference??

 

Thank you all you clever peeeps x

[Conniff]

So you bought goods to the value of £320

repaid £360 but have an outstanding debt of £850, is that correct?

 

Now the debt is with Lowel, are they collecting on behalf of the club or have they bought the (supposed) debt ?

 

If that is correct, then they are penalty charges. What correspondence have you had from Lowel?

[sandrao]

Hi and thank you for your time in replying, yes figures are correct, I had a letter from shop direct (very) saying 'your debt was legally assigned to Lowell Portfoli and any further payment/ correspondence must be addressed to them'.

Then a letter from Lowell, itroducing themselves and saying 'your account was sold to us relating to goods purchased from very' and of course asking for payment of £850.

I have added all fees up from previous statements and am horrified to find they accumilate to about £750.

What would you recommend my next step be?

[Conniff]

This is right up dx100uk's street so if you don't mind, I will alert him to this thread. It is weekend so may be a bit slow.

 

I'm wispering so he can't hear, but he will tell you to reclaim

[sandrao]

Thank you, an idiots guide to reclaiming please, I dont know the first thing about consumer rights

[dx100uk]

i've popped you into the cat forum

 

plenty of threads here with the same issue

 

you dont owe a thing.

 

pop all the PENALTY charges into the fosrunning SOC

http://www.consumeractiongroup.co.uk/forum/showthread.php?330996-Latest-Spreadsheets-PPI-Claims-and-Charges-Claims-Dec-2011

and fire that off to the OC not the DCA. they prob owe you.

 

dx

[dx100uk]

the bonus is

 

as they've SOLD the debt

 

the money will come to YOU!!

 

dx

[sandrao]

I dont understand? whats a fosrunning soc, is it a spreadsheet? I dont know how to work spreadsheets. and also what is OC.

So are you saying i need to work out all the fees on a spreadsheet and send them to who?

What should I be saying to Lowell DCA?

Sorry Im a blonde:-)

[rockwell304]

I dont understand? whats a fosrunning soc, is it a spreadsheet? I dont know how to work spreadsheets. and also what is OC.

So are you saying i need to work out all the fees on a spreadsheet and send them to who?

What should I be saying to Lowell DCA?

Sorry Im a blonde:-)

 

OC is the original creditor, in this case the catalogue company.

 

DX100 meant as there are obviously so many charges on the account these can be reclaimed along with interest so they will probably owe you money.

 

It can be a little slow on here at weekends but for sure someone will advise you on how to reclaim charges.

One of the site team (I can't recall who at the moment) has a reclaiming and interest tutorial on his page.

 

Just one point to be careful about, Lowells have sent a lot of fake assignment notices to people in the hope they will be intimidated into immediate payment, so be careful.

If the account was sold to Lowells then you would reclaim from the OC (catalogue company)

Blondes are very popular on here!

[dx100uk]

blue link post 6

 

blue link again CISHEET.XLS

 

fill that in with EVERY PENALTY charge

noting the date/reason/amount

in the cols/rows

 

put their INT rate from your last statement in cell D15.

then comeback here .

 

get your kids or someone to help you.

 

dx

[sandrao]

Thank you,

I would be grateful if you could point me in the direction of that reclaiming tutorial.

 

Surely the OC will not be interested if they have sold my debt?

 

I dont think they will owe me money as I have only just paid for goods received, and no payments have been made for 6 months ish.

 

Do I ignore Lowell or write to explain?

 

would there be an appropriate template on here, somewhere?

 

And why do I have to make a spreadsheet, they look confusing?

[dx100uk]

you dont need your hand holding

you dont need to contact the DCA = you owe nothing.

 

get a freind to help with the spreadsheet

got anyone else at home?

 

everyone else [several 1000's] have managed to copy statement info into 3 colums of spreadsheet.

 

and enter one figure in cell d15.

 

have a look at a few of the other thread in theis forum.

 

take you time there is NO RUSH.

 

dx

[dx100uk]

here is an example

[clairedcat]

From what I can gather you paid for what you bought plus a bit extra, But lowlife are asking for 850 quid ? Is that right ?

 

I think the whole reclaiming thing is to get lowell off your back. You've paid for what you bought, the charges that Very have added, from what I gather are classed as unlawful. (They charge £12 for coming across your file when looking for someone elses).

 

By reclaiming these charges, it means you dont owe anything ( in fact they owe you £40 maybe plus interest. £360 paid against £320 owed)

 

You might not get £££ back but at least you might get rid of lowell. Dx or Coniff will advise you better than me.

 

If you only owe charges, there is no way Lowell will go anywhere near a court. If you want to hold things up for a bit, send them a "prove it" and a "doorstep letter" that are in the templates. (sorry dont know how to link it, and Im brunette).

 

Dont lose sleep over Lowell, there is a reason why they get called Lowlife on here.

 

Claire x

[sandrao]

Thank you dx for the example, I think I can manage that x

 

And thank you Claire for your advice too, I have come across some templates x

 

Im on it:!: This is a great site, I will post an update pretty soon.

[dx100uk]

no bother

 

its quiye simple

 

there is a letter template in the library green tab top left

for the letter you need to send with the SOC to shop direct

 

dx

[clairedcat]

Let us know how you get on, a lot of us on here have stressed over Lowell (until we get used to their empty threats)

 

I totally agre with what Dx said earlier in regard to ignoring these idiots. They shouldn't have any part in this, but

 

sadly, DCA's can get very annoying, stressful and depressing, also, embarassing if they decide to unlawfully turn up

 

on your doorstep. (Iread something about Lowell not having a licence to do this, but this does noy stop the

 

threats) Your post really does help people when seaching for a situation similar to what they are going through.

 

Claire x

[sandrao]

Hi all, I am back again for an update and further advice please,

not sure if this will flag up for anyone to see or whether i need to post a new thread,

 

I have written to OC explaining unlawful charges and asked for them to be removed from the account,

sent recorded but no reply. 5 weeks ago.

 

Also wrote to Lowell telling them that this account is in dispute with OC,

they are still harrassing me via letter, one every week, threatning court action etc,

 

I didnt expect to hear back from OC but want to know how to tell Lowell that I am not prepared to pay anything, any advice would be greatly appreciated.

[sandrao]

I have just written a letter advising lowlife that this account is in dispute with oc, can i send this recorded delivery, their address is a po box no, will anyone be there to sign for it? thank yo

[sandrao]

Hi, i am just writing a letter to lowlife advising them not to bother me while this account with shop direct is in dispute, does anyone know if i can send it recoreded delivery, their postal address is a po box no, thank you

[BRIGADIER2JCS]

Just use the Leeds address without the Box No.

Address the letter to the Compliance Manager.

[Conniff]

Because Lowell try to hide their real identity, they have registered a hundred business to put people off. Do you have a company number at the bottom of a letter of theirs ?

[ims21]

Two threads merged...please keep to this one thread for this issue

[citizenB]

Do they have a Head office/Registered office address at the bottom of their letter - that isnt a PO box address. If so, use that one. It is not wise to send recorded mail to a Post office box address as it rarely gets signed for.

[sandrao]

Thank you so much, I love you guys x