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    • Which Court have you received the claim from ? Civil National Business CEntre Name of the Claimant ? Lowell Portfolio i Ltd How many defendant's  joint or self ? Self   Date of issue –  15 Feb 2024 Particulars of Claim What is the claim for – the reason they have issued the claim?  The claim is for the sum of £922 due by the Defendant under and agreement regulated by the Consumer Credit Act 1974 for a Capital One account with an account reference of [number with 16 digits] The Defendant failed to maintain contractual payments required by the agreement and a Default Notice was served under s.87(1) of the Consumer Credit ACt 1974 which has not been complied with. The debt was legally assigned to the claimant on 16-06-23, notice of which has been given to the defendant. The claim includes statutory interest under S.69 of the County Courts Act 1984 at a rate of 8% per annum from the date of assignment to the date of the issue of these proceedings in the sum of £49.15 The Claimant claims the sum of £972 What is the total value of the claim? £1112 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? I dont know the details of the PAPDC to know if it was pursuant to paragraph 3, but I did receive a Letter of Claim with a questionaire/form to fill. Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card When did you enter into the original agreement before or after April 2007 ? no Do you recall how you entered into the agreement...On line /In branch/By post ? Online Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Assigned/purchaser Were you aware the account had been assigned – did you receive a Notice of Assignment? I was aware, I'm not certain I received a 'Notice of Assignment' from Capital One but may have been informed the account had been sold without such a title on the letter? Did you receive a Default Notice from the original creditor? Yes Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Not since the debt purchase, and not from Capital One. Why did you cease payments? I can't remember - it was the tail end of the pandemic and I may not have had enough income to keep up payments - I am self-employed and work in the event industry - at that time. I also had a bank account that didn't allow direct debits and may have just forgotten payments and became annoyed at fines for late payments. What was the date of your last payment? Appears to be 20/4/2022 Was there a dispute with the original creditor that remains unresolved? No Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No Here is my Defence: Defence - 1. The Defendant contends that the particulars of claim are vague and generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. I have in the past had an agreement with Capital One but do not recognise this specific account number or recollect any outstanding debt and have therefore requested clarification by way of a CPR 31.14 and section 78 request.. 3. Paragraph 2 is denied. I am unaware of having been served with a Default Notice pursuant to the Consumer Credit Act 1974. 4. Paragraph 3 is denied. I am unaware of any legal assignment or Notice of Assignment pursuant to the Law and Property Act 1925 Section 136(1) 5. The Defendant has sent a request by way of a section 78 pursuant to the Consumer Credit Act 1974, for a copy of the agreement, the Claimant has yet to comply and remains in default of said request. 6. A further request has been made via CPR 31.14 to the Claimants solicitor, requesting disclosure of documents on which the Claimant is basing their claim. The Claimant has not complied and to date nothing has been received. 7. It is therefore not accepted with regards to the Defendant owing any monies to the Claimant and the Claimant is put to strict proof to: a) show how the Defendant has entered into an agreement and; b) show how the Claimant has reached the amount claimed for and; c) show the nature of the breach and evidence by way of a Default Notice pursuant to sec 88 CCA1974 d) show how the Claimant has the legal right, either under statute or equity to issue a claim 8. As per Civil Procedure 16.5 it is expected that the claimants prove the allegation that the money is owed 9. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of section 136 of the Law of Property Act and section 82A of the Consumer Credit Act 1974 10. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief. .................. Please note that I had to write a defence quite quickly as I hit the deadline. At the time of writing the defence, I hadn't been able to find correspondence from Capital One, but had since found default letter etc. I submitted CCA request and CPR 31.14. However, I didn't get any proof of postage or use registered post for the CPR (an oversight) but did with the CCA request. I received a pack which included a letter from Overdales, going over the defence I'd filed, as well as letters of Lowells and reprints of letters from Capital One. But I have no idea if this pack is in response to the CCA request or the CPR ! I would have expected two separate responses ... although I do know they are both the same company. Looking over the pack today, and looking through old emails .. I find some discrepancies in the Capital One default letters (notice of default and Claim of default). They are both dated *before* an email I have stating that a default can be avoided. The one single page of agreement sent (so not the full agreement) has a 16 digit number at the top in small print, next to 'Capital One' which corresponds to a number called 'PURN' printed at the top of each of the 10 pages of ins and outs of the account (they're not official statements, but a list of monthly goings) yet no mention anywhere on either of the account number. I cant really scan them at the moment - I can later tomorrow, but that will be after the mediation call I'm sure. I guess I may be on my own for this mediation ... I am not certain the CCA request has been satisfied .. or if the CPR has been . And then I appear to have evidence that the Default notices provided are fabricated ? Yet, I do have (elsewhere ... not at home) Default letters from Capital One I can check ..
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hello everyone

 

i had an unpaid parking fine from manchester city council which ended up being passed to marstons.

I had the usual demands and letter of attending to remove goods,i phoned the baliff in question and explained i was disabled on income support and dla.

At first he said he would take my car,this has now gone anyway,my house is fully furnished by my landlady and i have nothing of value,the bill is £378.

The bailiff then said on the phone if i could pay by 31st may this would be ok,i agreed verbally but there was no written contract.

Fast forward to today and i get a call that his in words "my boss has kicked my a**e and there is no way i can wait,i will take off most of the extra costs if you pay the original fine now with a first vist penalty.

I have absolutely no disposable cash at the moment,he asked can my family or friends pay which i of course refused.

He then become abusive "who the f**k are you talking to",and also that he will be around within 24 hours with the police and a locksmith...

I have 2 people who heard the call on loudspeaker,i have also contacted manchester city council who say they will take the original fine weekly out of my benefit but are not allowed to take bailiff costs..

Just to know where do i stand?,i have never let anyone in and taken all the advise on here regarding open windows etc..,there is nothing outside to take.

Will the police call and secondly what do i do about the marston part of the costs if and when i start paying the council.

Thank you for your time everyone,it really is appreciated.

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Bailiffs say these things to try and boost their ego, they are inadequate in the masculine department and women laugh at them so they take it out on the less able, it makes them feel good.

 

Don't worry about them, you can write and tell them the council are being paid directly from your benefits and for them to send you a bill 'with a full breakdown' of their cost.

 

The police will have nothing to do with it. If police attend it is only because the bailiff feels there may be an assault on him/her and the police only attend to stop any breach of the peace.

Edited by Conniff
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Thank you Conniff,i was under the impression that the police atended to oversee the "entry"or indeed to assist the bailiff collect the debt due to it being from a city council..your advise is very much appreciated.

Just one more question,if he does attend with a locksmith....

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He can't do that either Martin. A bailiff can only force entry if he has already been in. All bigmouth threats to try and scare you to pay him so he gets his bonus and then his mrs can get those shoes she always wanted.

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If the council are deducting from benefits then the bailiff can foxtrot oscar, as they know you are vulnerable, and the bailiff should be withdrawn anyway under the National Guidelines, as you are vulnerable.

We could do with some help from you.

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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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I am not very good at these things as i am also learning from the guys on daily basis but no matter how you contact them or they contact you, record everything and if they visit you than have ur phone or camera ready to make a video cause as soon as they would know that they are being recorded you would see a different side of them which isnt gonna be as threatening cause they would know that they can lose there job cause of that recording. Next thing is to contact the council in writing telling them that you fall in vulnerable category and they should take the case back. I dont know if i am right in suggesting this(i am sure others more experienced members can give u better advice) do not call marston and if you feel that you need to contact them than write to them and if they phone you than you tell them that you want everything in writing.

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good advice mohammad786 Op should tell bailiff they are on benefits, and the council is taking deductions from benefit in payment, the bailiff should withdraw as per the guidelines on vulnerability and not contact the debtor.. others will know more, but you should never speak to a bailiff on the phone if you cannot record the call.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

Have we helped you ...?         Please Donate button to the Consumer Action Group

If you want advice on your thread please PM me a link to your thread

The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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In some respects you have to be careful as the Bailiff could be justified in levying on your phone or camera!

 

If he can get his hands on it, and he would need the IMEI number on the notice of seizure, plus you would report it to the phone co as stolen, and they would brick it, so it was useless, but what would a £50 Alcatel get at auction, now an I Phone may be different, so yes if it is a high value camera phone the bailiff may well try that one PT

We could do with some help from you.

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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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Would you know if this bailiff has made a visit, if not then all you would be charged for is letters that have been sent.

 

Most bailiffs are all talk to try and frighten you into paying. If your car is registered as a disabled vehicle then he cannot take it any way.

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If a bailiff can't gain access then he has no legal authority to use a locksmith.

If I were you I'd write a letter of complaint to the council about their behaviour as the bailiffs represent them in a way. I'd also I Clyde statements from your witnesses. Make sure you tell the council of your vulnerability status and tell them to make sure marstons close their case on you. If you at paying the council direct you won't have to pay bailiff fees as the bailiff will have no choice but to send the case back to the council as a 'nulla bona'. If, after you've told the council, you still get the bailiff contacting you in anyway, immediately report it to the council and contact the police if it's a visit. I'm sure there is an authority you can report marstons to complain about harrassment.

SAFU

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The op will have to pay fees as a letter has been written to inform the OP that the case has been passed over to the bailiffs. This will be a letter fee. (about £11.00)

 

Bailiffs are acting agents for the council, councils are wholly responsible for all bailiff action with regards to any cases that have been handed over for bailiff intervention.

 

It is up to the bailiff whether the account is to be sent back to the council nulla bona. The council can request that the debt be returned, but only where certain circumstances are involved. Once the council have decided to accept the account back, all bailiff intervention will cease.

 

If fees are owed then Marstons will chase the debtor until this fee is paid.

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Thanks to everybody for their replies.I have informed the bailiff that i am on benefits,had a blue badge /registered disabled (when i had the car i no longer have it)and also that i was classed as vunerable.

I was in no uncertain terms told "dont quote the law to me",also he didn't care what disability i had he would take my car anyway...charming..

I fully accept i should have contacted somebody when i got the fine that i was unable to pay,it was issued from the traffic enforcement centre in northampton.

Tried calling them,the council and marston in the past,the first 2 will not discuss it and marston will only accept immediate payment and not discuss "any outstanding case"..

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You don't have a car anymore then, he has nothing to seize notwithstanding furnished accomodation, so nullo bono imho, and he should return it to the council. the debt is civil anyway, so the bailiff cannot have you arested. if he turns up film him, and you don't have to let him in.

We could do with some help from you.

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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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This bailiff is going against marstons own guidelines. If a disabled person needs their car to get around then they can't take it. Besides they can only take goods to cover the value of the debt.

@seana: i'm thinking about marstons sending back CSA cases as nulla bona and not chasing any fees. (CSA has to pay them) I just assumed itd b the same for council.

SAFU

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Thanks to everybody for their replies.I have informed the bailiff that i am on benefits,had a blue badge /registered disabled (when i had the car i no longer have it)and also that i was classed as vunerable.

I was in no uncertain terms told "dont quote the law to me",also he didn't care what disability i had he would take my car anyway...charming..

I fully accept i should have contacted somebody when i got the fine that i was unable to pay,it was issued from the traffic enforcement centre in northampton.

Tried calling them,the council and marston in the past,the first 2 will not discuss it and marston will only accept immediate payment and not discuss "any outstanding case"..

 

Martin the problem is that if you speaking to them on the phone than its your words against them as the call wasnt recorded and they are the "GOOD" people working for council and you are that "BAD" guy who dont wanna pay the fine and would try anything to get out of it without paying your fine. The only way for you to have a record is by sending them a recorded letter or email(not preferable but can be done as well) telling them your situation in writing. Like i said before if you speak to the council on the phone and in the future u wanna bring that conversation than u cant as there is no record. The council has a duty towards you and everyone and they have got set of procedures which they have to follow now if everything is in writing and the council or bailiff dont follow the proper procedure than the person can lose his/her job as they are answerable to there superiors as well.

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Just a quick update,i have a letter when i arrived home tonight as follows;

 

REMOVAL DIVISION

 

you have failed to pay the amount outstanding and offer you a final chance to pay in FULL.

 

you need to be aware marston group have a court authority to remove your goods and to impose fees.

 

 

I have phoned the baliff and again asked to pay monthly/weekly and he has flatly refused,he has stated he will call after 6am on monday with a locksmith and if he has to the police to gain entry as allowed by the court.

 

The only option i have is to take a loan off a local money lender and pay or let them take the few goods i have,daughters x box etc....thanks again for everybodys help and input...

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Is this failure ot respond to Her Majesties Revenue and Customs? - no I thought not sogo tell him to take his locksmith and shove him where the sun don't shine and the police can join in.

 

What utter lies - we have said a million times on these forums, DON'T USE THE TELEPHONE, unless you record the call, he wont put any fo that in a letter.

 

If he hasn't already been in the house, then tell him you can afford £50 (or whatever) per week and that's all he's getting.

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Hi again coniff sorry for being a pain...

 

i have had no ccj(don't know if it is actually a ccj/fine)all i've had is marstons letters with the obvious rise in what actions they will take.

The council have now tolde me they cannot accept payments from me or out of my benefit due to it being with the bailiff so long,thanks to my sister and the bit i have saved i have offered to pay in full the £112 in cash to the council which was the last bill i had from them before they sent it to the bailiff.

6.15 this morning 2 bailiffs called and were hammering on the door,my 12 year old daughter who has autism was hysterical with the noise and the shouting,i've taken everyones kind advice,kept my cool and not answered,not been abusive or entered into any conversation,a letter has been put through the door that a court order is to be obtained today to remove goods with immediate effect.

Just to add i have written a letter of complaint to civea.manchester city council and marston about the bailiffs conduct,only reply is civea who cannot act untill i hear from marston...

Thanks again everybody....

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First have a look here http://local.direct.gov.uk/LDGRedirect/index.jsp?LGSL=471&LGIL=4&ServiceName=Pay%20your%20parking%20fine and see if you can pay on line. You can with most councils.

 

Your council can't refuse payment, so you can take it there with the pcn or send a cheque or postal order, it doesn't have to be paid through the bailiff.

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Your council can't refuse payment, so you can take it there with the pcn or send a cheque or postal order, it doesn't have to be paid through the bailiff.

 

I don't think that is true.

 

In any case, I don't think the OP has had good advice here. The sensible way forward is to get into dialogue with the council. If necessary, arrange a meeting with someone in parking. Show them evidence of your situation, income, lack of assets, benefits deduction etc.

 

Once the council can see that this case is not going anywhere they can recall the bailiff warrant. Expecting the bailiff to give it up is just too fanciful.

 

If I were you I would try right now - get onto the council, ask them if they will suspend the warrant until you've had a chance to meet them or present your case to them.

 

I think you will have a good chance of getting it resolved that way without paying anything.

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Have the bailiffs been in your home? If not they have no legal right to enter using a locksmith to remove goods. They cannot touch anything that does not belong to you by the way.

And marstons don't go to court for the orders, the council would have to apply instead as them who owns the debt case. Marstons collect only. And I've never heard of any civil order being able to be obtain that very day. It's all threats. Write a letter of complaint and send to both the council and marstons detailing your own disability and the fact that you have an autistic child in the house. Marstons go against their own guidelines if they cause children that sort of distress (if they've a disability). Say in the letter you have offered to pay a reasonable amount/week or month as you cannot pay in full but it had been refused. Still offer the reasonable amount as you intend to pay it. Even on direct.gov it says 'reasonable' amount. Bailiffs work on commission so they'll bully to get bigger payments.

Also if the council think its worth applying for the order, they'll have to wait for a court date. You can ask them that if they decide to persue this course of action, that they do so at the nearest county court to you and that you will attend.

I'd personally start making my offered payments to the council. Like someone else said, they can't refuse it. They will cash any payments made. Make sure you put your case reference number etc on the chq or standing order.

Edited by Stressedandfedup

SAFU

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Also if the council think its worth applying for the order, they'll have to wait for a court date. You can ask them that if they decide to persue this course of action, that they do so at the nearest county court to you and that you will attend.*

I'd personally start making my offered payments to the council. Like someone else said, they can't refuse it. They will cash any payments made. Make sure you put your case reference number etc on the chq or standing order.*

SAFU

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