Claiming PPI from Welcome on 3 sep car finance loans - help

[marshma]

Hi All,

 

I am looking to claim back PPI from Welcome and was wondering how i start,

 

i got my file from Welcome a few months ago but have been busy with a ccj they have against me which i knew nothing about.

 

I know the fscs are dealing with welcome ppi now which is fine but i was wondering how i go about this,

are there any letter templates i can use?

 

someone has said to me about calculating interest etc but there is so much information online i seemed to have got myself in a muddle

 

thanks in advance

[ims21]

Hi

 

Some of this will depend on the date you were sold the policy.

 

Have you had a look here?

 

http://www.fscs.org.uk/what-we-cover/questions-and-answers/qas-for-welcome-financial-hn0qripj/#I_would_like_to_make_a_PPI_claim_against_the_firm_How_do_I_go_about_this_

 

Have a look through it as a starting point.

 

Regards

 

ims

[marshma]

Thanks for the link, i will call the fscs on tuesday.

 

The last one i took out was 2006,

 

i had one before in 2004 and one before that.

 

They were all hire purchases for a car.

 

I am not sure what i can claim back though because they have gone one after the other,

 

got my first car and then changed it for a newer one a couple of years later

 

and then did the same in 2006 all through welcome obviously

[marshma]

Hi All,

 

I am very confused as Welcome Finance and FSCS are being less than helpful,

i purchased a car from a dealer and the finance was through Welcome,

 

now Welcome have told me that I need to send my PPI claim forms to the dealer and claim the mis sold PPI from them ,

 

I called the FSCS a few times and one person told me I needed to claim from Welcome and the other the dealer.

 

Has anyone been in this situation or know who I need to write to to claim?

 

Thanks in advance

[ims21]

Hi

 

When was the finance taken out?

[marshma]

Hi Ims,

 

sorry this is where it gets a bit more complicated,

 

i got the first car in 2002 from a dealer and financed through welcome,

 

i then got near the end and got a new car from a different dealer with the finance through welcome (2004)

 

and then did the same again in 2006.

[ims21]

Ok no probs.....did each agreement have PPI on it?

 

The reason I ask is with regard to the cut off dates from Welcome themselves are dealing with PPI claims and the FSCS dealing with them.

 

Thanks

 

ims

[marshma]

all 3 of them had PPI

[ims21]

Hi

 

Mis-sold PPI on Welcome agreements prior to Jan 2005 are dealt with by Welcome themselves. After that date the FSCS handle Welcome's mis-selling complaints.

 

What you need to do here is split the claims into two sections.

 

The two agreements for 2002 and 2004 should be dealt with by Welcome and the one in 2006 should be dealt with by Welcome under the "umbrella" of the FSCS.

 

Can you let us know what forms your claims took. Have you done this on the phone or have you formally put your claims in writing?

 

Do you have the agreements and a record of the payments made on each agreement?

 

If not then you should really send a Subject Access Request SAR) to Welcome to get as mush data as they hold on you. There is a template in the CAG library, the link to which is at the top of every CAG page in green.

 

Cost of SAR is £10 and they will have 40 days to comply.

 

Be aware that Welcome can be a bit slippery so persistence is going to be the key here.

[marshma]

Thanks for your post,

 

I have my SAR from Welcome and I have filled out the forms from the mse website one for each policy.

 

I will send the pre 2005 ones to Welcome and see how it goes ,

 

i just dont want them to send it back saying the car dealer sold it to me

 

and therefore they aren't liable as i don't think the car dealers are there anymore.

[ims21]

S56 CCA 1974 may be of use to you

 

56 Antecedent negotiations.

 

(1)In this Act “antecedent negotiations ” means any negotiations with the debtor or hirer—

(a)conducted by the creditor or owner in relation to the making of any regulated agreement, or

(b)conducted by a credit-broker in relation to goods sold or proposed to be sold by the credit-broker to the creditor before forming the subject-matter of a debtor-creditor-supplier agreement within section 12(a), or

©conducted by the supplier in relation to a transaction financed or proposed to be financed by a debtor-creditor-supplier agreement within section 12(b) or ©,and “negotiator ” means the person by whom negotiations are so conducted with the debtor or hirer.

 

(2)Negotiations with the debtor in a case falling within subsection (1)(b) or © shall be deemed to be conducted by the negotiator in the capacity of agent of the creditor as well as in his actual capacity.

(3)An agreement is void if, and to the extent that, it purports in relation to an actual or prospective regulated agreement—

(a)to provide that a person acting as, or on behalf of, a negotiator is to be treated as the agent of the debtor or hirer, or

(b)to relieve a person from liability for acts or omissions of any person acting as, or on behalf of, a negotiator.

(4)For the purposes of this Act, antecedent negotiations shall be taken to begin when the negotiator and the debtor or hirer first enter into communication (including communication by advertisement), and to include any representations made by the negotiator to the debtor or hirer and any other dealings between them.

 

 

I'm not familiar with the MSE forms but if they are the same as the ones on the fos website you should be OK.

 

For the agreement taken in 2006 then you should apply to the FSCS for the appropriate forms.

 

It would also be good if you prepared spreadsheets of claim which should be forwarded with your complaint forms. Have a read of No.1 in my signature

[marshma]

Thank you, you are a star. I printed the form off the mse website after googling ppi, is there one on here which may be better to use?

I have called the FSCS and have asked them to send me the forms, done it twice and they have still not send them out which is very frustrating.

[ims21]

Hi

 

The fos Consumer Questionnaire is here

 

http://www.financial-ombudsman.org.uk/publications/technical_notes/ppi.html

 

As far as he FSCS is concerned try them one last time and if no joy write and ask them why they are refusing to send you application forms. Tell them that you require a written answer to your question.

 

When you have done the fos questionnaire for the first two agreements you can at least get the ball rolling formally with those two.

[marshma]

Thank you for your help. I will call the fscs again and see why they are reluctant to send me the forms

[marshma]

Hi All,

 

I haven't been on here for a while but I am hoping someone can help me as i have managed to confuse myself.

 

My husband and I have made a complaint regarding mis sold PPI with Welcome ,

they have agreed that it was missold and have offered us a figure.

 

We have had 2 policies and they have offered us just under £5k.

 

They have broken down the amount and interest we paid at the time etc

 

but i am unsure if it adds up as i thought it would be more especially as first policy we got back in 2003.

 

I have looked at the stickys on this forum but i am unsure how to calculate because i have so many figures to go on.

 

on the agreement the

 

total payable is 9503.04 (price of goods plus finance charge and acceptance fee)

 

+ 4380.00 (ppi and other things they just added that we didnt know about like emergency recovery)

 

which is 13,883.04

 

but on the opening balanace of the statement they provided when i got the sar it says at the top

 

Amount of Credit provided 10,653.75 but it actually shows 13,613.04

 

if anyone has any ideas how to help it would be appreciated.

[dx100uk]

scan up the agreements please

 

set your default scan page size to A4 less than 300DPI [150 will do]

scan the required letters/agreements/sheets - as a picture[jpg] file

don't forget you can use a mobile phone or a digital camera too!!

'

BUT......

ENSURE: remove all pers info inc. barcodes etc using paint program

but leave all monetary figures and dates.

*********************************************************

{DO NOT USE A BIRO OR PEN OR USE SEE THRU TAPE OR LABELS]

try www.pdfescape.com TO BLANK STUFF,

*************************************************************

or

DO IT IN MSPAINT.EXE or any photo editing program

goto one of the many free online pdf converter websites ...

http://freejpgtopdf.com/

..

if you have multiple scans/pics

put them in a word doc FIRST and convert that to PDF

or use www.pdfmerge.com

 

convert existing PC files to PDF [office has an installable print to PDF option]

..

 

it would be better to upload a multipage pdf if

you have many images too rather than many single pdfs

.

or if you have PDF as an installed printer drive use that

or use word and save as pdf

try and logically name your file so people know what it is.

though dont use full bank names or CAG in the title

i'e Default notice dd-mm-yyyy TSB

.

open a new msg box here

hit go advanced below the msg box

hit manage attachments below that box

hit the add files button on the top right

hit select files, navigate to your file on your pc

hit upload files

.

dx

[dx100uk]

several threads merged on same issues

 

please keep to this thread for the ppi's

 

dx

[marshma]

several threads merged on same issues

 

please keep to this thread for the ppi's

 

dx

 

Sorry I couldn't find the original thread i posted on.

I will find the agreement and upload it although i do have their calculation sheets to hand if that could work?

[dx100uk]

both please

 

dx

[marshma]

Okay.

 

I have scanned the paperwork for all policies in 3 parts.

 

The calculation Welcome sent me for the amount they calculate i should get back and

 

also the figures from the agreements both quote and final (signed)

 

I am hoping this should be enough info because i can not find the proper agreements at the moment for the 2 past ones

 

Also

 

both of these were paid off and closed but on the calculation Welcome sent me it says one is open,

 

any idea why that would happen?

 

They want me to reply by thursday so i am wondering if i can use that as a delay tactic.

[dx100uk]

attachments unapproved for public viewing.

 

full of pers details.

 

dx

[dx100uk]

have you ever sar'd welcome

 

as you'll never be able to work it out

without knowing your actual payments

and what they truly rebated you each time.

 

my gut feeling it they are very wrong.

 

dx

[marshma]

I have proper statements from them which I can try upload tomorrow. What did I do wrong with the other docs?

[marshma]

I did sar them and they sent me shed loads of paperwork

[marshma]

Hi All,here are the statements from Welcome when I requested my SAR, are these what I need to work out the correct amount of PPI?