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    • Russia’s economy has been cut off from the global financial system - but it is still growing. Why?View the full article
    • Well done. Are you able to tell us more about how it went on the day please? HB
    • when mediation call they will ask the same 3 questions that are in their email you had to accept it going forward. simply state 'i do not have enough information from the claimant to make an informed decision upon mediation so i refuse. end of problem.  
    • Food prices, including a $40 chicken, has stoked fury and calls for big foreign supermarket chains to come to Canada.View the full article
    • Which Court have you received the claim from ? Civil National Business CEntre Name of the Claimant ? Lowell Portfolio i Ltd How many defendant's  joint or self ? Self   Date of issue –  15 Feb 2024 Particulars of Claim What is the claim for – the reason they have issued the claim?  The claim is for the sum of £922 due by the Defendant under and agreement regulated by the Consumer Credit Act 1974 for a Capital One account with an account reference of [number with 16 digits] The Defendant failed to maintain contractual payments required by the agreement and a Default Notice was served under s.87(1) of the Consumer Credit ACt 1974 which has not been complied with. The debt was legally assigned to the claimant on 16-06-23, notice of which has been given to the defendant. The claim includes statutory interest under S.69 of the County Courts Act 1984 at a rate of 8% per annum from the date of assignment to the date of the issue of these proceedings in the sum of £49.15 The Claimant claims the sum of £972 What is the total value of the claim? £1112 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? I dont know the details of the PAPDC to know if it was pursuant to paragraph 3, but I did receive a Letter of Claim with a questionaire/form to fill. Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card When did you enter into the original agreement before or after April 2007 ? no Do you recall how you entered into the agreement...On line /In branch/By post ? Online Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Assigned/purchaser Were you aware the account had been assigned – did you receive a Notice of Assignment? I was aware, I'm not certain I received a 'Notice of Assignment' from Capital One but may have been informed the account had been sold without such a title on the letter? Did you receive a Default Notice from the original creditor? Yes Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Not since the debt purchase, and not from Capital One. Why did you cease payments? I can't remember - it was the tail end of the pandemic and I may not have had enough income to keep up payments - I am self-employed and work in the event industry - at that time. I also had a bank account that didn't allow direct debits and may have just forgotten payments and became annoyed at fines for late payments. What was the date of your last payment? Appears to be 20/4/2022 Was there a dispute with the original creditor that remains unresolved? No Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No Here is my Defence: Defence - 1. The Defendant contends that the particulars of claim are vague and generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. I have in the past had an agreement with Capital One but do not recognise this specific account number or recollect any outstanding debt and have therefore requested clarification by way of a CPR 31.14 and section 78 request.. 3. Paragraph 2 is denied. I am unaware of having been served with a Default Notice pursuant to the Consumer Credit Act 1974. 4. Paragraph 3 is denied. I am unaware of any legal assignment or Notice of Assignment pursuant to the Law and Property Act 1925 Section 136(1) 5. The Defendant has sent a request by way of a section 78 pursuant to the Consumer Credit Act 1974, for a copy of the agreement, the Claimant has yet to comply and remains in default of said request. 6. A further request has been made via CPR 31.14 to the Claimants solicitor, requesting disclosure of documents on which the Claimant is basing their claim. The Claimant has not complied and to date nothing has been received. 7. It is therefore not accepted with regards to the Defendant owing any monies to the Claimant and the Claimant is put to strict proof to: a) show how the Defendant has entered into an agreement and; b) show how the Claimant has reached the amount claimed for and; c) show the nature of the breach and evidence by way of a Default Notice pursuant to sec 88 CCA1974 d) show how the Claimant has the legal right, either under statute or equity to issue a claim 8. As per Civil Procedure 16.5 it is expected that the claimants prove the allegation that the money is owed 9. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of section 136 of the Law of Property Act and section 82A of the Consumer Credit Act 1974 10. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief. .................. Please note that I had to write a defence quite quickly as I hit the deadline. At the time of writing the defence, I hadn't been able to find correspondence from Capital One, but had since found default letter etc. I submitted CCA request and CPR 31.14. However, I didn't get any proof of postage or use registered post for the CPR (an oversight) but did with the CCA request. I received a pack which included a letter from Overdales, going over the defence I'd filed, as well as letters of Lowells and reprints of letters from Capital One. But I have no idea if this pack is in response to the CCA request or the CPR ! I would have expected two separate responses ... although I do know they are both the same company. Looking over the pack today, and looking through old emails .. I find some discrepancies in the Capital One default letters (notice of default and Claim of default). They are both dated *before* an email I have stating that a default can be avoided. The one single page of agreement sent (so not the full agreement) has a 16 digit number at the top in small print, next to 'Capital One' which corresponds to a number called 'PURN' printed at the top of each of the 10 pages of ins and outs of the account (they're not official statements, but a list of monthly goings) yet no mention anywhere on either of the account number. I cant really scan them at the moment - I can later tomorrow, but that will be after the mediation call I'm sure. I guess I may be on my own for this mediation ... I am not certain the CCA request has been satisfied .. or if the CPR has been . And then I appear to have evidence that the Default notices provided are fabricated ? Yet, I do have (elsewhere ... not at home) Default letters from Capital One I can check ..
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

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      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hi all! I recently signed up to BT for calls and broadband. The phone line was activated on 13 July, as they said it would be, but the broadband arrived late due to some "technical" problems (as BT told me). Broadband was activated on the 18 July. I have had the broadband service for 14 days today (today is the 14th day), and there is a huge problem with the usage monitor. I have a package which allows me up to 10 GB of downloads per month, which for me should be fine. I was with virgin for 3 years previous to this and have never used more than 10 GB in any given month. I received an email after 4 days of the broadband being connected, informing me i had reached 7GB of my 10GB allowance! I had only checked some email (no attachments) and done some casual browsing/facebooking, as i always have. No viruses are present on my pc. Long and short, my usage to date (14 days) is now at 29.2GB, which i know i haven't used. I want to cancel the broadband as the customer service i have received over this matter is non-existant, and it is a faulty service. I have checked the small print and apparently, can only cancel a package element within 14 days of provision of the FIRST service ie; the phone line. Because of this, in effect , i only had 9 days to cancel ( as 9 days into the broadband service had been 14 days from phone line activation). I'd like any advice on how to pursue cancellation as i believe it to be unfair to not permit cancellation without first trying the service! The phone line works fine by the way :)

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Distance Selling Regulations act, they need to offer you 7 working days (10 days) and unfortunatly you are past that already.

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

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Sounds like someone is piggy backing on your connection. Do you have wireless BT broadband by any chance? Is it secured with a password?

I left BT broadband after months of connection problems and slow speeds, which they couldn't solve nor figure out.

I switched to o2 and within 1 day, my speed more than doubled and the price went from £16.99 to £7.50 per month for "unlimited use"

It transpired that BT were using old cheap technology in their exchange, once it was changed to the latest standard by o2, it all worked fine and the speeds more than doubled.

 

BT want people to have wireless hubs in their homes so they can increase the coverage that they offer to customers, I was told this by a BT engineer, which is why I only use a router that is connected to PC via cable.

Good luck.

june... requested and paid for 6 years of statements.

july.... letter sent requesting charges be refunded to account

early august... letter received stating "account could be closed, charges are fair according to abbey"

august 21st.. finally received 6 years statements

august 22nd... requested the wife's 6 years past statements.

august 23rd... letter before action sent giving 14 days to refund summary of charges

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Thanks for the replies. So it would seem i'm now stuck with a faulty service.... Surely though if there is a technical issue with BT's usage counters, they are breaching the contract which means i can cancel? I have been onto several forums, including the BT.com one, where there have been lots of people with the same issue; people being told they have exceeded their limit by "x" amount and urging them to upgrade their service. The amounts BT claim people have used seem to be numbers simly plucked out of the air and all of the people who have contacted BT regarding this have just been told to either upgrade or pay up. I know that I can't account for the accuracy and/or honesty of other people's claims about BT's service, but i know that mine in wildly inaccurate. I'm sure there's been no piggybacking on my line as i've been changing my wireless passkey every couple of days and keep them long and unguessable.

 

BT want people to have wireless hubs in their homes so they can increase the coverage that they offer to customers

 

This is for the "BTFON" service. anyone with a home hub can opt in/out of this service. It basically allows other BT customers to use your wifi when they are away from home, at no charge to yourself (supposedly), and vice versa. I was automatically opted in as a new customer, but cancelled it as a possible culprit.

 

Bt have been investigating this for me for the past 4 days, but as yet have no resolution other than "if the usage meter says you've used it, then it means that you have..." . I am somewhat disgruntled, and wish that i had seen the trouble others are having before signing up

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how many computers are linked to the network? You could put DU Meter (google it) on all pc's and monitor what is getting used.

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

If you can't donate, please use the Internet Search boxes on the CAG pages - these will generate a small but regular income for the site

 

Please also consider using the

C.A.G. Toolbar

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Thanks, i have had third party usage monitors installed on both pc's connected for the last 4 days (since i phoned BT to question their figures). Strangely the numbers seem to now tally for the last 4 days usage, which is ok, but we didn't use any more excessive bandwidth from day to day in the week and a half previous to my call to them. I shall make sure i'm keeping a close eye the figures in future though. It makes me wonder how many other's have been caught out and paid excess usage charges, or even upgraded unnecessarily?

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  • 2 weeks later...

I am in the same situation as yourself... been a BT Broadband customer for the best past of 8 years or so and have gone from paying £16 per month to £52. This is all due to their telling me that I have gone over my usage allowance. On querying this, I too have been told that "if that's what they say, then you must have used it" and that BT have no way of actually telling me what I have done to go over my allowance. This all seems like a big con to me, but Im reluctant to leave BT as their Broadband service has always been good, i.e. no interruption to service. I did say to a customer service advisor that I was considering moving to another company and she told me i would be liable for cancellation charges, though I have not signed a contract for my broadband at all and was told on the phone 2 years ago that I was on a rolling contract.... would it be worth considering another company?

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I am in the same situation as yourself... been a BT Broadband customer for the best past of 8 years or so and have gone from paying £16 per month to £52. This is all due to their telling me that I have gone over my usage allowance. On querying this, I too have been told that "if that's what they say, then you must have used it" and that BT have no way of actually telling me what I have done to go over my allowance. This all seems like a big con to me, but Im reluctant to leave BT as their Broadband service has always been good, i.e. no interruption to service. I did say to a customer service advisor that I was considering moving to another company and she told me i would be liable for cancellation charges, though I have not signed a contract for my broadband at all and was told on the phone 2 years ago that I was on a rolling contract.... would it be worth considering another company?

 

 

My first thoughts were similar; that it seemed like a con to get people to upgrade their package. I have been vigilant with my usage and since i phoned BT to complain, suddenly their usage monitor has begun to behave correctly... (I have installed monitors of my own and the usage now tallies with BT's)

 

I am still suspicious of them though, as the usage monitor was MASSIVELY innacurate until I phoned them, and it seems to be very common among those on the lowest package. I would certainly not recommend them solely for this purpose, but on the other hand, it may genuinely be a fault which BT can't get to the bottom of, and they have agreed to waive my first month charges. I still have 17 months left, so time will tell for me, but there are so many broadband providers out there now (some even offering their own line rental charges cheaper than BT's) that it's well worth shopping around. I wish I had dug a bit deeper and personally would have gone for o2, as i am a mobile customer with them and their package is far cheaper than BT's.

 

As for the rolling contract, there aren't usually any cancellation charges, but check the t's & c's.

 

:)

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I am in the same situation as yourself... been a BT Broadband customer for the best past of 8 years or so and have gone from paying £16 per month to £52. This is all due to their telling me that I have gone over my usage allowance. On querying this, I too have been told that "if that's what they say, then you must have used it" and that BT have no way of actually telling me what I have done to go over my allowance. This all seems like a big con to me, but Im reluctant to leave BT as their Broadband service has always been good, i.e. no interruption to service. I did say to a customer service advisor that I was considering moving to another company and she told me i would be liable for cancellation charges, though I have not signed a contract for my broadband at all and was told on the phone 2 years ago that I was on a rolling contract.... would it be worth considering another company?

 

More than likely you've been signed up to their auto-renewing 2 year contract. I'd call them up and ask how long is left on your contract without mentioning anything else at first, then see what they say.

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log into the router and change the encription key

 

http://www.homehubhack.com

Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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I got caught in BT's trap last September, everyone I know on BT broadband gets that 7mb email, usually sent to their 'new' BT email address in the first month! I also got tied up in their contract and am now on unlimited useage but it's costing me £62 p.m. It's an absolute disgrace and there are over 25 pages of complaints on their forums linked below. Time they were investigated!!!!!!

 

http://community.bt.com/t5/BB-Speed-Connection-Issues/BT-Broadband-Usage-Incorrect/m-p/4454/highlight/true#M2117

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send off an email to [email protected] with your complaints.. No point dealing with anyone on the phone as they seem to follow a script.. After months of hell with BT we managed to move our services.

The views expressed on this website are mine alone and don't reflect the views of my employer!

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