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    • Hello dx100uk, After months of waiting for a response I finally got a reply and I must say it was the worst 4 months of my life the - fear of the unknown. So, they wrote back and said I was in the wrong BUT on this occasion they  would not take action but keep me on file for the next 12 months. It. was the biggest relief of my life a massive weight lifted -  I would like to thank you and the team for all your support
    • I have contacted the sofa shop who are sending someone out tomorrow to inspect the furniture. I suspect if anything a replacement will be offered although I would prefer a refund. Few photos of the wear in the material, this is how it was delivered.  
    • Yup, for goodness sake she needs to stop paying right now, DCA's are powerless, as .  Is it showing on their credit file? Best to use Check my file. All of the above advice is excellent, definitely SAR the loan company as soon as possible.
    • Hi all, I am wandering if this is appealable. It has already been through a challenge on the Islington website and the it was rejected. Basically there was a suspended bay sign on a post on Gee st which was obscured by a Pizza van. The suspension was for 3 bays outside 47 Gee st. I parked outside/between 47 & 55 Gee st. I paid via the phone system using a sign a few meters away from my car. When I got back to the car there was a PCN stuck to the windscreen which I had to dry out before I could read it due to rain getting into the plastic sticky holder.  I then appealed using the Islington website which was then rejected the next day. I have attached a pdf of images that I took and also which the parking officer took. There are two spaces in front of the van, one of which had a generator on it the other was a disabled space. I would count those as 3 bays? In the first image circled in red is the parking sign I read. In the 2nd image is the suspension notice obscured by the van. I would have had to stand in the middle of the road to read this, in fact that's where I was standing when I took the photo. I have pasted the appeal and rejection below. Many thanks for looking. ----------------------------------------------------------------------- This is my appeal statement: As you can see from the image attached (image 1) I actually paid £18.50 to park my car in Gee st. I parked the car at what I thought was outside 55 Gee st as seen in image 2 attached. When I read the PCN issued it stated there was a parking suspension. There was no suspension notice on the sign that I used to call the payment service outside number 55 Gee st. I looked for a suspension notice and eventually found one which was obscured by a large van and generator parked outside 47 Gee st. As seen in images 3 and 4 attached. I am guessing the parking suspension was to allow the Van to park and sell Pizza during the Clerkenwell design week. I was not obstructing the use or parking of the van, in fact the van was obstructing the suspension notice which meant I could not read or see it without prior knowledge it was there. I would have had to stand in the road to see it endangering myself as I had to to take images to illustrate the hidden notice. As there was no intention to avoid a parking charge and the fact the sign was not easily visible I would hope this challenge can be accepted. Many thanks.   This is the text from the rejection: Thank you for contacting us about the above Penalty Charge Notice (PCN). The PCN was issued because the vehicle was parked in a suspended bay or space. I note from your correspondence that there was no suspension notice on the sign that you used to call the payment serve outside number 55 Gee Street. I acknowledge your comments, however, your vehicle was parked in a bay which had been suspended. The regulations require the suspension warning to be clearly visible. It is a large bright yellow sign and is erected by the parking bay on the nearest parking plate to the area that is to be suspended. Parking is then not permitted in the bay for any reason or period of time, however brief. The signs relating to this suspension were sited in accordance with the regulations. Upon reviewing the Civil Enforcement Officer's (CEO's) images and notes, I am satisfied that sufficient signage was in place and that it meets statutory requirements. Whilst I note that the signage may have been obstructed by a large van and generator at the time, please note, it is the responsibility of the motorist to locate and check the time plate each time they park. This will ensure that any changes to the status of the bay are noted. I acknowledge that your vehicle possessed a RingGo session at the time, however, this does not authorize parking within a suspended bay. Suspension restrictions are established to facilitate specific activities like filming or construction, therefore, we anticipate the vehicle owner to relocate the vehicle from the suspended area until the specified date and time when the suspension concludes. Leaving a vehicle unattended for any period of time within a suspended bay, effectively renders the vehicle parked in contravention and a Civil Enforcement Officer (CEO) may issue a PCN. Finally, the vehicle was left parked approximately 5 metres away from the closest time plate notice. It is the responsibility of the driver to ensure they park in a suitable parking place and check all signs and road markings prior to leaving their vehicle parked in contravention. It remains the driver's responsibility to ensure that the vehicle is parked legally at all times. With that being said, I would have to inform you, your appeal has been rejected at this stage. Please see the below images as taken by the CEO whilst issuing the PCN: You should now choose one of the following options: Pay the penalty charge. We will accept the discounted amount of £65.00 in settlement of this matter, provided it is received by 10 June 2024. After that date, the full penalty charge of £130.00 will be payable. Or Wait for a Notice to Owner (NtO) to be issued to the registered keeper of the vehicle, who is legally responsible for paying the penalty charge. Any further correspondence received prior to the NtO being issued may not be responded to. The NtO gives the recipient the right to make formal representations against the penalty charge. If we reject those representations, there will be the right of appeal to the Environment and Traffic Adjudicator.   Gee st pdf.pdf
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Hello

 

I was visited this morning by a bailiff from Ross and Roberts . He originally came round some months ago demanding money from me which I could not aford .

 

As it was council tax money I owed I emailed my local council who did help me come to an arrangement of £20.00 a wk which I have since been paying I have cleared half my debt however I have missed a wk here and there , when I have missed wks I have tried to double up the next wk .

 

Where do I stand now as I have defaulted arrangement all though I make regular payments ? also is right the bailiff can charge £141 for his visit this morning which they have kindly added to my bill ?

 

Where do I go from here ?:???:

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I was in same position as you, at all times I spoke to council and did the arrangements with them, ring them again and explain what happened. This time however if you are to miss a payment ring the council to tell them dont just pay double following week. The IT wont recognise that as double payment so its probably passed back to bailiff as its saying you have missed X amounts of weeks. always tell the council if you can afford one week they will understand. So speak to council see what they say.

I know my rights Mr DCA I'm with the CAG......hello hello where you gone Mr DCA8)

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also is right the bailiff can charge £141 for his visit this morning which they have kindly added to my bill ?

 

Where do I go from here ?:???:

 

The fee is £24.50. Contact the council and make a formal written complaint the bailiff is attempting to defraud you with his fees contrary to Section 2 of the Fraud Act 2006. It is called Fraud by False Representation.

 

Also speak to your local councilllor and ask he intervenes as to why the bailiff is attempting to charge £141 when the law prescribes a fee of £24.50

Professional property investor and conveyancer

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Hello

 

I was visited this morning by a bailiff from Ross and Roberts . He originally came round some months ago demanding money from me which I could not aford .

 

As it was council tax money I owed I emailed my local council who did help me come to an arrangement of £20.00 a wk which I have since been paying I have cleared half my debt however I have missed a wk here and there , when I have missed wks I have tried to double up the next wk .

 

Where do I stand now as I have defaulted arrangement all though I make regular payments ? also is right the bailiff can charge £141 for his visit this morning which they have kindly added to my bill ?

 

Where do I go from here ?:???:

 

It is very difficult to answer a question when you have provided so little information.

 

At the previous visit, did R & R gain entry or levy upon any goods?

 

If they had not, then the fee for the PREVIOUS visit was £24.50 for "attending to levy" (where no levy was made) and for the visit today, an identical fee but. this time for just £18.00.

 

Also, how much was the original debt?

 

You need to confirm with the council exactly what amount the debt was for that has now been passed to R & R.

 

If you had previosly had a bailiff visit, you were very lucky indeed that the council took the debt back and I know well that £20 per week is a lot of money if you don't have it, but with council tax it is a debt that is so important to pay because, unlike any other debt, your goods or car can be removed by a bailiff. That is why, if you are unable to make the agreed payment to the council that you MUST advise them straight away. I would very much doubt that the council will take the debtback for a 2nd time.

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Thanks for all your replies ,

 

The council did not take back the debt they made contact with Ross and Roberts and agreed a payment plan .

The first visit their was no levy issued , I have not signed anything or let the bailiff in my property .

 

I questioned the bailiff about his £141.00 visit fee , he said he can charge this as it is the second visit and it is only the 1st visit which is £24.50 .

 

I have wrote an email to the council this morning asking if I can continue to pay my debt as I was and if it is leagal for the bailiff to add £141 to any money owed . I did owe £1100 roughly ? and now owe with £655.94 that total is with the added £141 for todays visit

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Thanks for all your replies ,

 

The council did not take back the debt they made contact with Ross and Roberts and agreed a payment plan .

The first visit their was no levy issued , I have not signed anything or let the bailiff in my property .

 

I questioned the bailiff about his £141.00 visit fee , he said he can charge this as it is the second visit and it is only the 1st visit which is £24.50 .

 

I have wrote an email to the council this morning asking if I can continue to pay my debt as I was and if it is leagal for the bailiff to add £141 to any money owed . I did owe £1100 roughly ? and now owe with £655.94 that total is with the added £141 for todays visit

 

Make a complaint to the council as this bailiff is clearly attempting to trick you. He is correct, the regualtions provide for a 1st visit at £24.50 but with regards to the 2nd visit, this is only £18.00.

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The fees they charge are laid down in the Council Tax (Administration & Enforcement) Regulations 1992 as Amended, Schedule 5 Charges Connected with Distress are the bits you need, have a read of this http://www.herefordshire.gov.uk/docs/Enforcement_Agent_Charges.pdf . I would suspect he has made a levy of some description, possibly on a car in the street near your home - he will argue he thought it was yours & then hope you know no better and just pay up.

 

Believe nothing he says. You can get one step ahead and send off for a breakdown of the charges, do this initially be email followed up with a copy in the post, here's a sample of what to write, adjust for your own needs.

 

"From:

My Name

My Address

 

To:

Acme Bailiff Co

Bailiff House

 

Ref: Account No: 123456

 

Dear Sir

 

With reference to the above account, Can you please provide me with a breakdown of the charges.

 

This includes:

a - the time & date of any Bailiff action that incurred a Fee.

b - the reason for the fee.

c - the name(s) of the Bailiff(s) that attended on each occasion a Fee was charged.

d - the name(s) of the Court(s) the Bailiff(s) was/were certificatedlink3.gif at.

e - the date of the Certification.

 

This is not a Subject access requestlink3.gif under the Data Protection Act S7 1998 so does not incur a fee of £10. You are obliged to provide this information.

 

I require this information within 14 days.

 

Yours faithfully

 

Ripped off customer"

 

PT

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Thank you , I will have a read of that link and send an email asking for a breakdown .

 

Where do I stand in this situation ? I checked my reciepts (the only ones I had left in my email box , I must have deleted the rest ) and I have made payments on the 7th march £40 the 15th march £20 and the 17th march £20 - I make regular payments and very rarely have I missed a payment , if I do miss a payment I try and pay double the next week .

Shall I just continue to pay on line like I have been , will the bailiff continue to turn up at my door , can they take me to court ?

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Where do I stand in this situation ? I checked my reciepts (the only ones I had left in my email box , I must have deleted the rest ) and I have made payments on the 7th march £40 the 15th march £20 and the 17th march £20 - I make regular payments and very rarely have I missed a payment , if I do miss a payment I try and pay double the next week . There lies the problem as even 1 day late can be construed as breaking your agreement, remember it is the Council computer that looks at things and when you miss a payment it remembers, if you then pay double it only accepts you paid on time.

Shall I just continue to pay on line like I have been , if it were me then yes but you may have to budget for Bailiff fees will the bailiff continue to turn up at my door , yes can they take me to court ? they have already done so, they can take you back to Court for a Committal Hearing where the ultimate punishment is imprisonment but you are a long, long way from that

 

PT

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Ok I have sent of the email , and I have also phoned the council , the lady I spoke to said she could not help me and I had to ring Ross and Roberts . I have spoke to someone at R&R and she said I have defaulted my payment arrangement and that is why I have been charged 141 as a default charge , all though on the paper it says visit fee £141 ?

I was told I now have to speak to mr leader to arrangment a payment plan , first time I did this he asked for silly amounts of money which I no way could do .

What can I do , is there anything ?

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Others more knowledgeable than I will soon be along but there is no provision in the fee's schedule for you to be charged a default fee. No matter how many times they attend they can only charge for 1st attendance to levy (where no levy took place) at £24.50 and 2nd attendance to levy (where no levy took place) at £18.00. Any other visits are not chargable if they have no levy.

 

The other thing you need to confirm with the council is what the total amount they obtained the liability order for - including fees associated with obtaining the liability order - and which they passed on to the bailiffs firm. Do not take the bailiffs word for how much they have to collect from you as it is possible that they have already loaded their fees onto the account before getting in contact with you. The most they can chase you for is the liability order amount as confirmed by the council plus the £42.50 for the 2 visits they have already made.

 

Feebee_71

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Im having absolutely no joy , Ive just rang the manager at the council tax office who refused to listen to me and just kept repeating "Im not going to call the case back" I guess Im stuck now as I know the bailiff wants stupid money up front and payments I cant make . And to top it of the man who originally helped me from the council is not replying !!!!

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Just keep making payments online, if & when the Bailiff calls just ignore him - easier said than done I appreciate. Did you send the letter in Post 8 off - I note you say you sent by email but did you also put a copy in the post.

 

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No Ive not put a letter in the post yet , I have had an email though of the man who helped me from the council - he has said he is waiting on a reply from the accounts manager and will get back to me next week with their response . Im hoping they will let me continue with the payment plan , fingers crossed !

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I think best action is carry on paying the agreed amount previously, if the bailiffs arent satisfied well they will have to hand it back to council for them to take you back to court, this happened to me council then contacted me and after speaking to them they were happy with the arrangement to pay (mine was £10 a week) and said to me if I cant afford a payment one week I had to contact them immediately, if not they would without hesitation go back to court and seek custodial sentence, however if you are making regular payments to the bailiff and keep a record of it yourself I cant see any problems, They may bluff you with threats of courts and prison but making regular payments will stop that action. Just remember if you cant pay one week tell them with a phone call first followed up by a letter (recorded delivery)

I know my rights Mr DCA I'm with the CAG......hello hello where you gone Mr DCA8)

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