No Ive not put a letter in the post yet , I have had an email though of the man who helped me from the council - he has said he is waiting on a reply from the accounts manager and will get back to me next week with their response . Im hoping they will let me continue with the payment plan , fingers crossed !

Im having absolutely no joy , Ive just rang the manager at the council tax office who refused to listen to me and just kept repeating "Im not going to call the case back" I guess Im stuck now as I know the bailiff wants stupid money up front and payments I cant make . And to top it of the man who originally helped me from the council is not replying !!!!

Ok I have sent of the email , and I have also phoned the council , the lady I spoke to said she could not help me and I had to ring Ross and Roberts . I have spoke to someone at R&R and she said I have defaulted my payment arrangement and that is why I have been charged 141 as a default charge , all though on the paper it says visit fee £141 ? I was told I now have to speak to mr leader to arrangment a payment plan , first time I did this he asked for silly amounts of money which I no way could do . What can I do , is there anything ?

Thank you , I will have a read of that link and send an email asking for a breakdown . Where do I stand in this situation ? I checked my reciepts (the only ones I had left in my email box , I must have deleted the rest ) and I have made payments on the 7th march £40 the 15th march £20 and the 17th march £20 - I make regular payments and very rarely have I missed a payment , if I do miss a payment I try and pay double the next week . Shall I just continue to pay on line like I have been , will the bailiff continue to turn up at my door , can they take me to court ?

how can I prove he can only charge 18 pounds , at the moment it is just his word against mine isnt it ?

Thanks for all your replies , The council did not take back the debt they made contact with Ross and Roberts and agreed a payment plan . The first visit their was no levy issued , I have not signed anything or let the bailiff in my property . I questioned the bailiff about his £141.00 visit fee , he said he can charge this as it is the second visit and it is only the 1st visit which is £24.50 . I have wrote an email to the council this morning asking if I can continue to pay my debt as I was and if it is leagal for the bailiff to add £141 to any money owed . I did owe £1100 roughly ? and now owe with £655.94 that total is with the added £141 for todays visit

Hello I was visited this morning by a bailiff from Ross and Roberts . He originally came round some months ago demanding money from me which I could not aford . As it was council tax money I owed I emailed my local council who did help me come to an arrangement of £20.00 a wk which I have since been paying I have cleared half my debt however I have missed a wk here and there , when I have missed wks I have tried to double up the next wk . Where do I stand now as I have defaulted arrangement all though I make regular payments ? also is right the bailiff can charge £141 for his visit this morning which they have kindly added to my bill ? Where do I go from here ?

Ive already sent an email to the man from the council who replied to my original complaint , Im still waiting on his reply ? I will send another to Ross and Roberts and ask them how to go about setting a diect debit now ... Thanks ... fingers crossed

there reply ... Thank you for your email > > Unfortunately, due to the nature of our business, we are unable to > disclose our account information. > > There is no charge for you to send a cheque, however you will incurr a > charge of £1.50 if paying by a debit card or a 5%charge by credit card . > > Your sincerely > > Ms Milner > > -- Which is still really annoying as I want to pay by direct debit grrr ....

Ive just checked their on line payment scheme with a debit or credit card and they charge £5.00 :o Ill email them now and see what answer they give ?

My reply from ross and roberts is as follows ... Thank you for your recent email, the contents of which have been noted. Unfortunately, due to the nature of our business, we are unable to disclose our account information. Payment methods are as follows: *postal order *cheque *building society cheque *cash *debit / credit card Yours Sincerely Ms Milner -- Ross & Roberts Ltd Registered office: Unit 8 Wessex Park, Bancombe Road Trading Estate, Somerton, Somerset TA11 6SB Registration Company no.3365520 ___________________________________________________________________________________ I wonder does anyone else pay via the bank ? ... they dont like to make it easy for us do they

Thanks Benny email sent , fingers crossed I get a reply for tomorrow

Im not sure ? but I dont think so as I still have to pay Ross & Roberts , would be nice if I could though ...

Will be the last thing I need .. a late payment ... I was hoping I could do it via standing order , suppose I will have to wait and see what the letter says as ways of payment arrangement .. which ever way I have to do it Ill have to find a way to make sure they get it on time or before I hope this gives hope to others out there ... I thought it was never going to be resolved especially so quickly !

Well a few hours after sending my emails of I got a reply ... Dear Miss XXXXXX, Your complaint to the Chief Executive has been forwarded to me for reply. Once a case has been passed to the bailiffs Ross and Roberts, we do not generally negotiate arrangements. However, in order to be of assistance to you, I have contacted the bailiffs and asked them to accept your offer of £20 per week to clear this debt. A letter will be sent to you to confirm this arrangement, and to let you know how payments can be made. The payments are due to start on Wednesday 1 September 2010, and should be paid each Wednesday thereafter. I would advise you to ensure the payments are maintained in order to avoid any further costs. Yours sincerely XXXXXXX Chief Revenues Officer Resources - Revenues & Benefits Im chuffed to bits to say the least thanks for all your help Hallowitch ... and for everyone else in my position dont give up !!