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    • Absolutely for the agreement they are referring to.... puts them on notice that this is going to be a uphill fight.   Andy 
    • Particular's of claim for reference only 1. the claim is for the sum of £6163.61due by the defendant under an agreement regulated by the consumer credit act 1974 for hsbc uk bank plc. Account (16 digits) 2. The defendant failed to maintain contractual payments required by the agreement and a default notice was served under s 87(1)  of the consumer credit act 1974 which as not been compiled with. 3. The debt was legally assigned to the Claimant on 23/08/23, notice on which as been given to the defendant.  4. The claim includes statutory interest under S.69 of the county courts act 1984 at a rate of 8% per annum from the date of assignment to the date of issue of these proceedings in the sum of £117.53 the Claimant claims the sum of £6281.14. Suggested defence 1. The Defendant contends the particulars of the claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.3 (3) in relation to any particular allegation to which a specific response has not been made. 2. The claimant has not complied with paragraph 3 of the PAPDC (Pre action protocol) failed to serve a letter of claim pre claim pursuant to PAPDC changes of the 1st of October 2017. It is respectfully requested that the court take this into consideration pursuant 7.1 PAPDC. 3. Paragraph 1 is noted. I have in the past had financial dealings but do not recognise this specific account number or recollect any outstanding debt and have therefore requested clarification. 4. Paragraph 2 is denied. I have not been served with a default notice pursuant to the consumer credit act 1974. 5. Paragraph 3 is denied. i am unaware of any legal assignment or notice of assignment. A copy of assignment was sent by Overdales solicitors when acknowledgement of receipt of CPR request was received, but this was not the original.   6. Paragraph 4 is denied. Neither the original creditor or the assignee have served notice pursuant to sec86c of the Credit Consumer Act 1974 Notice of Sums in Arrears and therefore prevented from charging interest on debt regulated by the CCA1974. 7. The defendant submitted a request for a copy of the alleged agreement pursuant to s78 CCA 1974. The claimant has acknowledged receipt of request but has failed to comply. The claimant has failed to provide any evidence of balance or Default Notice requested by CPR 31.14 8. It is therefore denied with regards to defendant owing any monies to the claimant. therefore the claimant is put to strict proof to:  a.  Show how the defendant has entered into an agreement with HSBC. b.  Show and evidence the nature of breach and service of a Default notice pursuant to section 87 (1) CCA 1974. c.  Show and quantify how the defendant has reached the amount claimed for. d.  Show how the claimant has the legal right, either under statute or equity  to issue a claim. 8.  As per civil procedure rule 16.5 (4) it is expected claimant prove the allegation that the money is owed. 9.  Until such time the claimant can comply to a section 78 request he is not entitled, while the default continues, to enforce the agreement 10. By reasons of the facts and matters set out above, it is denied that the claimant is entitled to the relief claimed or any relief.     .
    • OK, well rereading the court orders from March, in the cold light of day rather than when knackered late at night, it is quite clear that on 25 June there will only be a preliminary hearing about Laura representing her son.  Nothing more. It's lazy DCBL who haven't read things properly and have stupidly sent their Witness Statement early. Laura & I had already been working on a WS, and here it is.  It needs tweaking now after reading the rubbish that DCBL sent and after all of LFI's comments.  But the "meat" is there. Defendant's WS - version 1.pdf
    • Morning, I purchased a car from Big Motoring World on 10th December 2023 for £14899.00. On the 15th December I had a problem with the auto start stop function of the car in which the car would stop in the middle of the road with a stop start error message. I called the big assist and the car was booked in for February. The BMW was with them for a week and it came back with the auto stop start feature all fine and all error codes cleared on the report from big motoring world. within 5 days I had the same issue. Warning light coming on and the car stopping. I called big assist again and the car was again booked in for an other repair in May. Car was taken back in may, they had the car for a week and returned with the report saying no issue with the auto stop start feature and blamed my driving. Within 5 days of having the car back it broke down again. This time undrivable. I had the rac pick my car up and take to Stephen James BMW for a full diagnostic. The diagnostic came back with the car needing a new fuel system as magnetic swarf was found.  I have sent big motoring world a letter stating all the issues and that under the consumer rights act 2015 I have asked for a replacement vehicle. all reports from Stephen James BMW have been sent over to big motoring world. Big motoring world have come back and said they will respond to my complaint within 14 days for the date of my complaint letter. I am not feeling confident on the response from them, what are my next steps?   Thanks in advance. 
    • That is really good is that a mistake last off "driver doesn't have a licence" I assume that should be keeper? The Court requested me to send the Court and applicant proof of my sons disability from their GP this clearly shows he has Severe Mental Impairement, he is also illiterate.  I naively assumed once the applicant received this that they would drop the claim.  It offends me that Bank has asked the Judge to throw the case out at the preliminary hearing and to make us pay up.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hfo services/capital


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I thought that the BC rep had been contacted - whoever he is

 

The Directors Office is

 

MATTHEW THOMPSON or Paul Hart

SENIOR CUSTOMER RELATIONSHIP MANAGER

DIRECTORS OFFICE TEL: 0844 0903111

Keep the pressure on them

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OFT complaints are essential here - about BC withholding info and HFO

 

You can also complain to Trading Standards via Consumer Direct and the police

 

Trading Standards via http://www.consumerdirect.gov.uk/contact

 

I have sent two emails to the Barclaycard rep, I think bil should contact Wimbledon police over the threats, IMO this is very serious.

They have previous over stuff like this...........

US President Barack Obama referred to Ugland House as the biggest building in the world or the biggest tax SCA* in the world.

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Guest Barclaycard

We’re sorry to see that you are unhappy with the services from HFO Services. HFO are not part of Barclaycard and if they have made contact with you then they will now be the legal owners of your account. With this in mind, we would strongly recommend that you contact HFO directly.

Their details are:

Roxburghe(UK) Ltd or HFO

Roxburghe House

Lavender Park Road

West Byfleet

Surrey

KT14 6LD

Tel Number ; 0870 744 6250

Thanks

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We’re sorry to see that you are unhappy with the services from HFO Services. HFO are not part of Barclaycard and if they have made contact with you then they will now be the legal owners of your account. With this in mind, we would strongly recommend that you contact HFO directly.

Their details are:

Roxburghe(UK) Ltd or HFO

Roxburghe House

Lavender Park Road

West Byfleet

Surrey

KT14 6LD

Tel Number ; 0870 744 6250

Thanks

 

That's just the problem though Barclaycard Rep. The Head of the Debt Sale Team, Ken Apter, failed to ensure that all of the sale agreements were signed off properly. Any account held by HFO Capital/HFO Services or Roxburghe are not valid under English Law.

 

There have been no legal assignments. Oooopsss... better get the cheque book out ;-)

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We’re sorry to see that you are unhappy with the services from HFO Services. HFO are not part of Barclaycard and if they have made contact with you then they will now be the legal owners of your account. With this in mind, we would strongly recommend that you contact HFO directly.

Their details are:

Roxburghe(UK) Ltd or HFO

Roxburghe House

Lavender Park Road

West Byfleet

Surrey

KT14 6LD

Tel Number ; 0870 744 6250

Thanks

 

Roxburghe or HFO? So who did Barclaycard sell this to?

 

The OP said in his first post that Barclaycard would not give him any information –*that is a problem for Barclaycard, not HFO. Barclaycard should still hold information on the account. I agree that the OP can issue an SAR, but a simple phone call can help move things along quickly and I see no reason why Barclaycard cannot be helpful.

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Hi BC Rep

 

We’re sorry to see that you are unhappy with the services from HFO Services. HFO are not part of Barclaycard and if they have made contact with you then they will now be the legal owners of your account. With this in mind, we would strongly recommend that you contact HFO directly.

 

Their details are:

 

Roxburghe(UK) Ltd or HFO

Roxburghe House

Lavender Park Road

West Byfleet

Surrey

KT14 6LD

 

Tel Number ; 0870 744 6250

 

Thanks

 

You are completely missing the issues here. The information about these accounts that the people having problems require is NOT available from HFO, HFO are spinning them a line and being economic with the truth.

 

Barclaycard are obliged to give their ex-customers information on who has bought their account and when, also information such as when BC last received a payment. This should be available under the DPA and freely if BC are an ethical company. When these debts were sold, your customers were not properly informed about this in many cases and left to the mercy of these companies.

 

People are being told by BC recoveries to 'contact HFO' and this is not acceptable when the data is available via BC ssytems.

 

BC are utimately responsible for selling debts on to companies such as HFO who then subject people to harassment and abuse. Harrison V Link highlighted the responsibiliy of an original creditor for the behaviour of their agent, possibly future court action will test the responsibilities of debt sellers. Hopefully the authorities will look it the whole area of debt selling.

Please support CAG and they will support you.

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Here is a form of limitation defence to a claim based upon a simple contract. There may be other grounds of defence in this particular case, but this defence alone will serve to defeat the claim assuming the facts stated in it are true.

 

You are entitled to be cocksure.

 

1 The Claimant's claim was issued on (date).

 

2 The Claimant contends that the Claimant's claim so issued is a claim in contract and is statute barred pursuant to the provisions of section 5 of the Limitation Act 1980. If, which is denied, the claimant contends that the Defendant is in breach of the alleged contract, in excess of 6 yearslink3.gif have elapsed since the date on which any cause of action for breach accrued for the benefit of the Claimant.

 

3 The Claimant's claim to be entitled to payment of £x or any other sum, or relief of any kind is denied.

 

I BELIEVE THAT THE CONTENTS OF THIS DEFENCE ARE TRUE.

 

Signed:

 

Dated:

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And as has been said here you simply MUST report this nest of vipers to the Office Of Fair Trading....their behaviour is unacceptable and oppressive and is completely in breach of the OFT's guidelines on debt collection as well as a potential offence under the Consumer Protection From Unfair Trading Regulations 2008. I would also suggest you report this to your local MP too. HFO have been warned enough about their past behaviour... - have a read - http://www.dailymail.co.uk/money/article-1179871/TONY-HETHERINGTON-Hurl-brick-window-advises-solicitor.html

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We’re sorry to see that you are unhappy with the services from HFO Services. HFO are not part of Barclaycard and if they have made contact with you then they will now be the legal owners of your account. With this in mind, we would strongly recommend that you contact HFO directly.

 

Their details are:

 

Roxburghe(UK) Ltd or HFO

Roxburghe House

Lavender Park Road

West Byfleet

Surrey

KT14 6LD

 

Tel Number ; 0870 744 6250

 

Thanks

 

This is a joke right?

 

Is it HFO or is it roxburghe - and if its HFO which one? Services, Cayman, Ireland.

 

The complaints are that Barclaycard are telling people who enquire, under the data protection act, for information that BC hold on them, to go to HFO for data, that is held by BC, on BC systems, under the data protection Act.

 

We just want BC to comply with UK law - and be honest in their replies - not hard is it?

 

On a scale of one to ten that "help" is in minus figures.

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Agree DoH, the response of the BC rep here is very odd. When ex BC customers are defending court action after 6+ years of non activity on the account and they find that this has been 'sold' to another company without their knowledge they have a right to request all relevent information to use in their defence.. What exactly is the DPA for? I really hope that such sales will become a thing of the past and there will be some official investigation into this whole sorry mess

Please support CAG and they will support you.

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Guest Barclaycard

Hi everyone.

 

You are correct. You are still welcome to request all information that is held about you by Barclaycard under Section 7 of the Data Protection Act (1998 ).

 

With this in mind, if you wish to request this information, then you can send a written request to:

 

Data Protection Dep.

Barclaycard House

1234 Pavilion Drive

Northampton

NN4 7SG

 

You will also need to include a £10.00 cheque made payable to Barclaycard.

 

If you have any more specific queries or questions, you can forward them to us via email.

Thanks

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Hi everyone.

 

You are correct. You are still welcome to request all information that is held about you by Barclaycard under Section 7 of the Data Protection Act (1998 ).

 

With this in mind, if you wish to request this information, then you can send a written request to:

 

Data Protection Dep.

Barclaycard House

1234 Pavilion Drive

Northampton

NN4 7SG

 

You will also need to include a £10.00 cheque made payable to Barclaycard.

 

If you have any more specific queries or questions, you can forward them to us via email.

Thanks

 

yes we know we are correct.

 

In which case why did you, and others in your company, keep advising people to contact HFO direct?

Edited by dadofholly
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All very well, you are describing a SAR request which takes up to 40 days to fulfil. We advise all CAG members whose accounts have been sold to HFO to request this. However this is taking the 'hard line' IMO

 

We have CAG members who are faced with pending legal action and serious harassment from this company, HFO, often after many years of not hearing anything at all about this matter. In these cases a simple phone call to BC with confirmation in writing of a few basic facts will assist them greatly and save a lot of worry and distress. I would consider this to be part of the customer service offered by such a company as yourselves.

 

I trust that we CAG members can have a meaningful dialogue with yourselves and mean no offence by any of my comments. I am grateful that you have taken time to assist.

Please support CAG and they will support you.

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