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    • god they've got at you haven't they. told you all the usual utter BS. a CCJ vanishes from your credit file on it's 6th B'Day regardless to being paid off or not or paying or not. same with any debt with a registered defaulted date - it vanishes from your file on the DN's 6th B'day regardless. creditfix are Knightsbridge, (they renamed) there are 100's of threads here on Knightsbridge, if i remember rightly 2 of the directors of a certain very big IVA provider were struck off for embezzling £1m's out of debtors. pers i'd stop paying now.  end of . just ignore them all. 99% of your debts are to utterly powerless DCA's and probably were never owed in the first place only goes to firm up my belief from post one..you got had blind. its very easy to deal with the debts even those with CCJ's. can you copy and paste what you credit file says regarding the IVA please?   
    • Sorry I meant credit fix - I really wish I'd known this before - kicking myself right now  If they come back to me asking for more money I'll cancel it and start trying to deal with the debt myself let's see what they say  Feeling tempted to cancel it now but scared that some of the debts will do more CCJ's on me and I'll have to wait 6 years again.  2 of the CCJ come of this year and then I'll only have the iva in credit file - effectively if I'd have not took out the iva in 2021 I'd have clear score by now - but then again would I because I would have been hounded the last 3 years, as bad as it is it's saves me lots of headaches whilst my debt was still within the 6 year mark.  I think most of them are near there but in all honesty no point chasing them if I do cancel iva I'd jjst wait for the ones who contact me and then start the relevant letter process on them.  Of over 6 years easy if not still possible to write off. My true victory would be having the iva wiped off my credit file as mis sold or something that way I Don't have to wait till 2027 Other option is to fight back and ask for them to offer the creditors to accept payments so far and use the following method    Will your IVA firm agree to complete your IVA on the basic of funds paid to date? The Guidance lists a lot of factors to be considered in deciding whether a settlement on the basis of funds paid to date should be proposed. You should read the list. But that may not give you any feel for whether they apply to you or not. The following are my thoughts on when an IVA should be treated as settled, not failed. They assume that you have £75 or less to pay a month: if you would currently qualify for a Debt Relief Order, then your IVA should be settled now  There is no point in making your IVA fail and you have to apply for a DRO – it will not generate another penny for your creditors. If you are renting and owe less than £50,000, check the DRO criteria now and talk to National Debtline on 0808 808 4000 about whether you qualify. You may have been told at the start of your IVA that you aren’t eligible – still check now as the DRO criteria have changed, your situation has got worse, and some people were given incorrect information about DROs at the start. if you have no assets that would be realised in bankruptcy (eg a house with equity, car worth over £2000), then your IVA should be settled now Same as (1), there is no point in making you apply for bankruptcy after your IVA fails. if your only asset is a car that is worth less than £8000, then your IVA should be settled now A car that is worth say £5000 would normally be sold in bankruptcy and you would be given a small amount to buy a cheaper car. But your creditors would not get any benefit from this as the Insolvency Service takes the first £8000 raised to cover its own costs. if you have significant assets, the closer you are to the end of the IVA, the less reasonable it is to fail it If you have been paying your IVA for 4 years, you have done your best over a long period. It isn’t your fault you can no longer continue. The fact you may have had equity to release isn’t relevant as that simply isn’t going to be possible. if your situation will clearly improve soon, then it’s unlikely your IVA will be settled I mean real improvements, not hoping that prices fall. If I can get them to accept payment to date or threaten with cancellation hopefully they may accept it -  Other option is to try and borrow money and pay make a full and final offer  Or I can just ignore and hope for the best which I'm very tempted to do especially if they respond to my review with bullying tactics despite me being skint as a fart with no mortgage as renting  It's so stressful but I've just checked the iva agreement from 2021 and it's Cabot 2 accounts Lowell about 5 accounts and then lots of repeats of the same debt with for example zopa and Cabot same amount listed twice -  also loyyds banks but I'm sure that's older than 6 years and not on credit file anyway  If I can somehow remove the iva from my credit file I'd be happy 
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Hfo services/capital


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I thought that the BC rep had been contacted - whoever he is

 

The Directors Office is

 

MATTHEW THOMPSON or Paul Hart

SENIOR CUSTOMER RELATIONSHIP MANAGER

DIRECTORS OFFICE TEL: 0844 0903111

Keep the pressure on them

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OFT complaints are essential here - about BC withholding info and HFO

 

You can also complain to Trading Standards via Consumer Direct and the police

 

Trading Standards via http://www.consumerdirect.gov.uk/contact

 

I have sent two emails to the Barclaycard rep, I think bil should contact Wimbledon police over the threats, IMO this is very serious.

They have previous over stuff like this...........

US President Barack Obama referred to Ugland House as the biggest building in the world or the biggest tax SCA* in the world.

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Guest Barclaycard

We’re sorry to see that you are unhappy with the services from HFO Services. HFO are not part of Barclaycard and if they have made contact with you then they will now be the legal owners of your account. With this in mind, we would strongly recommend that you contact HFO directly.

Their details are:

Roxburghe(UK) Ltd or HFO

Roxburghe House

Lavender Park Road

West Byfleet

Surrey

KT14 6LD

Tel Number ; 0870 744 6250

Thanks

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We’re sorry to see that you are unhappy with the services from HFO Services. HFO are not part of Barclaycard and if they have made contact with you then they will now be the legal owners of your account. With this in mind, we would strongly recommend that you contact HFO directly.

Their details are:

Roxburghe(UK) Ltd or HFO

Roxburghe House

Lavender Park Road

West Byfleet

Surrey

KT14 6LD

Tel Number ; 0870 744 6250

Thanks

 

That's just the problem though Barclaycard Rep. The Head of the Debt Sale Team, Ken Apter, failed to ensure that all of the sale agreements were signed off properly. Any account held by HFO Capital/HFO Services or Roxburghe are not valid under English Law.

 

There have been no legal assignments. Oooopsss... better get the cheque book out ;-)

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We’re sorry to see that you are unhappy with the services from HFO Services. HFO are not part of Barclaycard and if they have made contact with you then they will now be the legal owners of your account. With this in mind, we would strongly recommend that you contact HFO directly.

Their details are:

Roxburghe(UK) Ltd or HFO

Roxburghe House

Lavender Park Road

West Byfleet

Surrey

KT14 6LD

Tel Number ; 0870 744 6250

Thanks

 

Roxburghe or HFO? So who did Barclaycard sell this to?

 

The OP said in his first post that Barclaycard would not give him any information –*that is a problem for Barclaycard, not HFO. Barclaycard should still hold information on the account. I agree that the OP can issue an SAR, but a simple phone call can help move things along quickly and I see no reason why Barclaycard cannot be helpful.

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Hi BC Rep

 

We’re sorry to see that you are unhappy with the services from HFO Services. HFO are not part of Barclaycard and if they have made contact with you then they will now be the legal owners of your account. With this in mind, we would strongly recommend that you contact HFO directly.

 

Their details are:

 

Roxburghe(UK) Ltd or HFO

Roxburghe House

Lavender Park Road

West Byfleet

Surrey

KT14 6LD

 

Tel Number ; 0870 744 6250

 

Thanks

 

You are completely missing the issues here. The information about these accounts that the people having problems require is NOT available from HFO, HFO are spinning them a line and being economic with the truth.

 

Barclaycard are obliged to give their ex-customers information on who has bought their account and when, also information such as when BC last received a payment. This should be available under the DPA and freely if BC are an ethical company. When these debts were sold, your customers were not properly informed about this in many cases and left to the mercy of these companies.

 

People are being told by BC recoveries to 'contact HFO' and this is not acceptable when the data is available via BC ssytems.

 

BC are utimately responsible for selling debts on to companies such as HFO who then subject people to harassment and abuse. Harrison V Link highlighted the responsibiliy of an original creditor for the behaviour of their agent, possibly future court action will test the responsibilities of debt sellers. Hopefully the authorities will look it the whole area of debt selling.

Please support CAG and they will support you.

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Here is a form of limitation defence to a claim based upon a simple contract. There may be other grounds of defence in this particular case, but this defence alone will serve to defeat the claim assuming the facts stated in it are true.

 

You are entitled to be cocksure.

 

1 The Claimant's claim was issued on (date).

 

2 The Claimant contends that the Claimant's claim so issued is a claim in contract and is statute barred pursuant to the provisions of section 5 of the Limitation Act 1980. If, which is denied, the claimant contends that the Defendant is in breach of the alleged contract, in excess of 6 yearslink3.gif have elapsed since the date on which any cause of action for breach accrued for the benefit of the Claimant.

 

3 The Claimant's claim to be entitled to payment of £x or any other sum, or relief of any kind is denied.

 

I BELIEVE THAT THE CONTENTS OF THIS DEFENCE ARE TRUE.

 

Signed:

 

Dated:

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And as has been said here you simply MUST report this nest of vipers to the Office Of Fair Trading....their behaviour is unacceptable and oppressive and is completely in breach of the OFT's guidelines on debt collection as well as a potential offence under the Consumer Protection From Unfair Trading Regulations 2008. I would also suggest you report this to your local MP too. HFO have been warned enough about their past behaviour... - have a read - http://www.dailymail.co.uk/money/article-1179871/TONY-HETHERINGTON-Hurl-brick-window-advises-solicitor.html

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We’re sorry to see that you are unhappy with the services from HFO Services. HFO are not part of Barclaycard and if they have made contact with you then they will now be the legal owners of your account. With this in mind, we would strongly recommend that you contact HFO directly.

 

Their details are:

 

Roxburghe(UK) Ltd or HFO

Roxburghe House

Lavender Park Road

West Byfleet

Surrey

KT14 6LD

 

Tel Number ; 0870 744 6250

 

Thanks

 

This is a joke right?

 

Is it HFO or is it roxburghe - and if its HFO which one? Services, Cayman, Ireland.

 

The complaints are that Barclaycard are telling people who enquire, under the data protection act, for information that BC hold on them, to go to HFO for data, that is held by BC, on BC systems, under the data protection Act.

 

We just want BC to comply with UK law - and be honest in their replies - not hard is it?

 

On a scale of one to ten that "help" is in minus figures.

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Agree DoH, the response of the BC rep here is very odd. When ex BC customers are defending court action after 6+ years of non activity on the account and they find that this has been 'sold' to another company without their knowledge they have a right to request all relevent information to use in their defence.. What exactly is the DPA for? I really hope that such sales will become a thing of the past and there will be some official investigation into this whole sorry mess

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Guest Barclaycard

Hi everyone.

 

You are correct. You are still welcome to request all information that is held about you by Barclaycard under Section 7 of the Data Protection Act (1998 ).

 

With this in mind, if you wish to request this information, then you can send a written request to:

 

Data Protection Dep.

Barclaycard House

1234 Pavilion Drive

Northampton

NN4 7SG

 

You will also need to include a £10.00 cheque made payable to Barclaycard.

 

If you have any more specific queries or questions, you can forward them to us via email.

Thanks

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Hi everyone.

 

You are correct. You are still welcome to request all information that is held about you by Barclaycard under Section 7 of the Data Protection Act (1998 ).

 

With this in mind, if you wish to request this information, then you can send a written request to:

 

Data Protection Dep.

Barclaycard House

1234 Pavilion Drive

Northampton

NN4 7SG

 

You will also need to include a £10.00 cheque made payable to Barclaycard.

 

If you have any more specific queries or questions, you can forward them to us via email.

Thanks

 

yes we know we are correct.

 

In which case why did you, and others in your company, keep advising people to contact HFO direct?

Edited by dadofholly
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All very well, you are describing a SAR request which takes up to 40 days to fulfil. We advise all CAG members whose accounts have been sold to HFO to request this. However this is taking the 'hard line' IMO

 

We have CAG members who are faced with pending legal action and serious harassment from this company, HFO, often after many years of not hearing anything at all about this matter. In these cases a simple phone call to BC with confirmation in writing of a few basic facts will assist them greatly and save a lot of worry and distress. I would consider this to be part of the customer service offered by such a company as yourselves.

 

I trust that we CAG members can have a meaningful dialogue with yourselves and mean no offence by any of my comments. I am grateful that you have taken time to assist.

Please support CAG and they will support you.

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