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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times. ×


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    • jk2054
      Santuary Housing

      By jk2054 · Posted

      Hello, Just to check I understand things right, he moved to a nursing home, you then kept paying the rent for a period of time whilst you sorted his belongings. You have asked to give notice and asked for backdated payments of rent from when you first asked which went ignored? They are still taking rent payments.   Have I understood correct?   If I've got anything wrong please correct me.
    • finaldj
      Santuary Housing

      By finaldj · Posted

      I contacted Sanctury housing in August 2023 after informing them my father in law who had Dementia had moved into a Nursing home December 2022. We kept the flat for 8 months until such a time we could accomodate some of his furniture that my wife wanted to keep. I contacted them in August 2023 to let them know the situation by email as I was the named person that could speak on his behalf. I informed them that we had left it to late for POT and were seeing a solicitor for Deputyship of his financies. I asked them what information would they need in order to give notice on the flat and we could provide details of his condition and nursing home. This went ignored I left it a month and then called them October 2023. I was promised a call back from a manager over the next few days. This never happened and it was end of November when I contacted them again and they had no record of me calling them. I explained the email and again I was told the local manager to the area would call me. This never happened and I ended up emailing them in January 2024 with a copy of the email from August. Again this went ignored and I had explained to them that we couldn't just go to the bank and stop the DD as we had tried. This email again went ignored. I then had a letter written to our home address in February asking us to get in contact with them (local manager) as they were concerend nobody was living in the flat. He had an email address so I copied in the last 2 emails to say I had been trying to give notice since August 2023. I also stated that I would like the rent that was paid from August 2023 refunded back to his account as I had officially tried to give notice then and it went ignored. He replied to us about wanting to look at the flat then notice could be given once he had contacted the nursing home to confirm he was actually living there now. Notice was giving for the 22 March 2024 and this would be when rent would stop and no further payment would be taken by this point. The fact I asked to be back dated went ignored. I have since noticed on 2 banks statement for April and May that they are still taking Rent payments of £501 from his bank. Further to this which seems very strange. He was with Eon Next for his utility bill again we were having problems getting this stopped as they needed a named person on his account which there wasn't one despite me managing his online account for him. I didn't check the email address that often that I used to set it up and went to check as noticed the credit he had built up with not living there was all getting refunded in February. The email said £600 would be refunded to his account with a (sorry you are leaving us message) but how can he leave as nobody but himself had access to speak with them. I also noticed the lady in the flat above him had a letter from her bank sent to his address with his address details but his name which was dated 4th March well before we had given notice and it said (thank you for giving us your new address details) we have set all this up for your account.   So Sanctuary housing must have been aware he wasn't living there from the ignored emails for the lady above to start changing address details to move into his flat before the housing manager had even got in contact to ask if anyone was living there. What I basically want to know his do we have any legal standing to claim the rent back from when I first contacted them in August 2023? There is roughly £3000 to come back  
    • dx100uk
      Debt advice

      By dx100uk · Posted

      lowell letter = we've mugged you once - why are you not paying this other debt....😎
    • dx100uk
      Returned NIP Nov23 - Heard Nothing - Now It's been returned as refused and have SJPN Form

      By dx100uk · Posted

      i see you are posting this all over the internet too. here you say it was returned by the safety camera dept UK, Wales Returned NIP Nov23 - Heard Nothing - Now It's been returned as refused and have SJPN Form. Help please? WWW.FTLA.UK UK, Wales Returned NIP Nov23 - Heard Nothing - Now It's been returned as refused and have SJPN Form. Help please?  
    • axil23
      Wrong settlement quote given on PCP.

      By axil23 · Posted

      I see what you mean. I will wait till the 8 weeks is up and then take it up with FOS. Before I do will be on with some more details on the SAR. Thank you once again. 

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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.

I've done wrong

worryingmore

By worryingmore
in Benefits and HMRC

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ErikaPNP

ErikaPNP

Posted
Posted

It certainly wouldn't hurt to call them. Just explain that you sent them an email but have not yet had a response and you are growing more worried. Make sure to note the name of the person you speak to (and the time of the call), and explain that you have called previously to try and stop your claim.

  • Confused 1

My advice is based on my opinion, my experience and my education. I do not profess to be an expert in any given field. If requested, I will provide a link where possible to relevant legislation or guidance, so that advice provided can be confirmed and I do encourage others to follow those links for their own peace of mind. Sometimes my advice is not what people necesserily want to hear, but I will advise on facts as I know them - although it may not be what a person wants to hear it helps to know where you stand. Advice on the internet should never be a substitute for advice from your own legal professional with full knowledge of your individual case.

 

 

Please do not seek, offer or produce advice on a consumer issue via private message; it is against

forum rules to advise via private message, therefore pm's requesting private advice will not receive a response.

(exceptions for prior authorisation)

 

 

 

 

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PriorityOne

PriorityOne

Posted
Posted

Hi again.... and thank you for the PM.. :-)

 

To be honest, I don't think you've done anything wrong at all. There was no break in the period mentioned via PM and the person in question is still within the age range for you to continue claiming for him providing there's no change in his status. As there hasn't been any change in his status, I can't see there's a problem. It makes no odds whether it was his intention to continue or not; the fact is that he did continue and as such, the status of your claim remains the same.

 

My own daughter was in the system right up until she turned 20 with no problem at all.... :-)

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worryingmore

worryingmore

Posted
  • Author
Posted (edited)
It certainly wouldn't hurt to call them. Just explain that you sent them an email but have not yet had a response and you are growing more worried. Make sure to note the name of the person you speak to (and the time of the call), and explain that you have called previously to try and stop your claim.

 

many thanks

Edited by worryingmore
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worryingmore

worryingmore

Posted
  • Author
Posted
It certainly wouldn't hurt to call them. Just explain that you sent them an email but have not yet had a response and you are growing more worried. Make sure to note the name of the person you speak to (and the time of the call), and explain that you have called previously to try and stop your claim.

 

Erika, i have drafted a letter, can i pm it to you please.

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ErikaPNP

ErikaPNP

Posted
Posted
Erika

 

will you check over my letter please. I've tried to do as you suggested, but will you have a look at it for me before i send it

 

many thanks

 

Surely will - pm's are open.

My advice is based on my opinion, my experience and my education. I do not profess to be an expert in any given field. If requested, I will provide a link where possible to relevant legislation or guidance, so that advice provided can be confirmed and I do encourage others to follow those links for their own peace of mind. Sometimes my advice is not what people necesserily want to hear, but I will advise on facts as I know them - although it may not be what a person wants to hear it helps to know where you stand. Advice on the internet should never be a substitute for advice from your own legal professional with full knowledge of your individual case.

 

 

Please do not seek, offer or produce advice on a consumer issue via private message; it is against

forum rules to advise via private message, therefore pm's requesting private advice will not receive a response.

(exceptions for prior authorisation)

 

 

 

 

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ErikaPNP

ErikaPNP

Posted
Posted

I've read your letter. From the information you have given in previous pm's to me, your letter is spot-on.

 

I'd strongly advise that if you can't get to a local HMRC office to get a signed for copy and receipt of your letter, that you send it by Royal Mail track and trace.

 

If you do send it via track and trace, the post office will give you a receipt. Keep hold of it and keep a copy of that letter. A few days after posting the letter, pop onto Royal Mail's website. Click on "personal customers", click on "Track an item" then enter the reference number on your receipt. The website will then show you from which office it was delivered and when. Print/save it. Then click no "view proof of delivery". This will bring up the signature and printed name of the person who signed for the item. Print/save that too. You can then show you sent them an item, they received it on X date and X person signed for it. You keep this until you receive a response from them at the very least, just in case there are any issues later on of non receipt.

My advice is based on my opinion, my experience and my education. I do not profess to be an expert in any given field. If requested, I will provide a link where possible to relevant legislation or guidance, so that advice provided can be confirmed and I do encourage others to follow those links for their own peace of mind. Sometimes my advice is not what people necesserily want to hear, but I will advise on facts as I know them - although it may not be what a person wants to hear it helps to know where you stand. Advice on the internet should never be a substitute for advice from your own legal professional with full knowledge of your individual case.

 

 

Please do not seek, offer or produce advice on a consumer issue via private message; it is against

forum rules to advise via private message, therefore pm's requesting private advice will not receive a response.

(exceptions for prior authorisation)

 

 

 

 

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ErikaPNP

ErikaPNP

Posted
Posted

It's impossible to say. Some are audio recorded and some aren't. Some advisors make notes of the conversation, some don't (though they are all supposed to). The only one I know who audio records every single call is tax credits.

My advice is based on my opinion, my experience and my education. I do not profess to be an expert in any given field. If requested, I will provide a link where possible to relevant legislation or guidance, so that advice provided can be confirmed and I do encourage others to follow those links for their own peace of mind. Sometimes my advice is not what people necesserily want to hear, but I will advise on facts as I know them - although it may not be what a person wants to hear it helps to know where you stand. Advice on the internet should never be a substitute for advice from your own legal professional with full knowledge of your individual case.

 

 

Please do not seek, offer or produce advice on a consumer issue via private message; it is against

forum rules to advise via private message, therefore pm's requesting private advice will not receive a response.

(exceptions for prior authorisation)

 

 

 

 

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worryingmore

worryingmore

Posted
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Posted (edited)

I was very nervous, and managed to explain it all. The person that i spoke to was very nice- couldn't have wished for anyone better really.

 

Said that it is being put down in the best possible way for me, and that i was being honest with them. that someone would look at it and that they would let me know, also said that it could go either way, and that someone else would make the decision. (i think this means the decision as to whether i should get it)- well i hope that's what this means? said that they would investigate it- i hope this doesn't mean a naughty investigation?- this is worrying me a lot, and will do for goodness knows how long.

 

I hope that i've done the right thing. They could come down on me like a tonne of bricks, and all hell break loose; (mixing metaphors)!, despite how nice the person was today.

 

I know this is wishing my life away, but i wish it was this time next year and i felt settled and knew what had happened.

 

I don't feel any better having done it- i'm still off my head with worry. But this is the only way that I was going to bring an end to it all.

 

Erika and Priorityone, if/when you log on, can you post back to me please, i'm in need of a hug (& lots of diazepam)!

Edited by worryingmore
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worryingmore

worryingmore

Posted
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Posted (edited)

Hello

 

I'm worried that they might take action against me, & i don't know if i've dropped myself in it more than necessary.

 

Do you think that they will take action against me for this? Thing is, i don't know when to expect to hear from them, it could take ages if they're investigating it, I hope this doesn't mean a naughty investigation? This is what's worrying me the most.

 

What do you think they'll do? I could be waiting for ages to hear anything, and the longer they take, the more worried i'll get because i'll be thinking that they're going through everything to make a case against me.

Edited by worryingmore
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PriorityOne

PriorityOne

Posted
Posted

 

Said that it is being put down in the best possible way for me, and that i was being honest with them. that someone would look at it and that they would let me know, also said that it could go either way, and that someone else would make the decision. (i think this means the decision as to whether i should get it)- well i hope that's what this means? said that they would investigate it- i hope this doesn't mean a naughty investigation?- this is worrying me a lot, and will do for goodness knows how long.

 

 

You've read far too much into this..... it means a decision as to whether you'll get the money or not; not a decision to put your head on a spike.... lol...

 

Please calm down.... there is nothing to worry about.

 

((((((((((((( BIG HUGS )))))))))))))

 

:-) :-) :-)

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