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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times. ×


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    • FTMDave
      Amazon.de/Evri - PAPLOC Now Court Claim - Lost returned Faulty AirPods

      By FTMDave · Posted

      I've had to hide two of your posts.  Anyone clicking on your links gets sent to external sites.  On top of that your real name is showing on one screenshot.  Fellow Site Team member dx100uk has already politely asked - Anyway, jk2054 wants to see the communication you got from your local court which will have told you about the hearing date of 17 June, and will have mentioned a deadline for filing your Witness Statement.
    • Emmzzi
      Employment Tribunal

      By Emmzzi · Posted

      I believe it is helpful to seek guidance from a range of places and decide on the validity of the sources and frequency of responses which are most helpful. A single voice can be a dangerous thing. As, of course, can groupthink. Scott, it feels like £4k on a solicitor for a £1.5k bill is overkill. Were we back in time I'd suggest small claims court as your claim sounds like it may be straightforward? By all means add that phrase on. I also suggest you contact the court and go and sit in on a couple of similar cases to get a better understanding before you shell out.
    • dx100uk
      PRA Group Claimform - old Barclaycard

      By dx100uk · Posted

      a card should be 16 digits...urm... note your dates above please. do not miss them no matter what happens  ......................... pop up on the bulk court website detailed on the claimform. [if it is not working return after the w/end or the next day if week time] . When you select ‘Register’, you will be taken to a screen titled ‘Sign in using Government Gateway’. Choose ‘Create sign in details’ to register for the first time. You will be asked to provide your name, email address, set a password and a memorable recovery word. You will be emailed your Government Gateway 12-digit User ID. You should make a note of your memorable word, or password as these are not included in the email.  then log in to the bulk court Website .  select respond to a claim and select the start AOS box. .  then using the details required from the claimform . defend all leave jurisdiction unticked  you DO NOT file a defence at this time [BUT you MUST file a defence regardless by day 33 ] click thru to the end confirm and exit the website .. get a CCA Request running to the claimant . https://www.consumeractiongroup.co.uk/topic/332502-cca-request-consumer-credit-act-1974-updated-january-2015/ .. Leave the £1 PO unsigned and uncrossed . get a CPR  31:14  request running to the solicitors [if one is not listed send to the claimant] ... https://www.consumeractiongroup.co.uk/topic/332546-legal-cpr-3114-request-request-for-information-when-a-claim-has-been-issued/ . .use our other CPR letter if the claim is for an OD or Telecom Debt or Util debt]  https://www.consumeractiongroup.co.uk/topic/332546-legal-cpr-3114-request-request-for-information-when-a-claim-has-been-issued/ on BOTH type your name ONLY Do Not sign anything .do not ever use or give an email . you DO NOT await the return of ANY paperwork  you MUST file a defence regardless by day 33 from the date on the claimform [1 in the count] ..............  
    • pralink
      PRA Group Claimform - old Barclaycard

      By pralink · Posted

      Which Court have you received the claim from ? Northamton, civil national business centre Name of the Claimant ? PRA Group Uk Portfolios ltd. How many defendant's  joint or self ? self Date of issue –  21 May 24 date of AOS - 07-06-2024 date for filing defence by - 21-06-2024 Particulars of Claim 1. The claimant claims the sum of £5600 for an outstanding debt owed. 2. On Mar 2000 the Defendant entered into an agreement with Barclays Bank Uk PLC for a credit card under reference ( 11 digit ref ). 3. on Mar 21 the defendant defaulted on the agreement  with an outstanding balance of £5600. 4. On Aug 21 the debt £5600 was assigned to PRA Group (UK) Limited, who itself assigned the debt to PRA Group UK Portfolios Ltd on Dec 23. 5. Notices of assignment were sent to the defendant in accordance with S136 Law of Property act 1925. 6. The claimant has instructed PRA Group (UK) Limited to act on its behalf in the recovery of the outstanding debt and to pursue litigation on its behalf. AND THE CLAIMANT CLAIMS 1. The sum of £5600 What is the total value of the claim? £6100  Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? No - just emails threatening action   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? Yes   Did you inform the claimant of your change of address? no Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? credit card   When did you enter into the original agreement before or after April 2007 ? before - in 2000   Do you recall how you entered into the agreement...On line /In branch/By post ? I don't recall - I suspect post / online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? am awaiting access - but I suspect it is    Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. assigned - debt purchaser has issued the claim   Were you aware the account had been assigned – did you receive a Notice of Assignment? Pretty certain - Yes   Did you receive a Default Notice from the original creditor? pretty certain - Yes   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? there's been gaps - they went very quiet  Why did you cease payments? Covid lockdowns  What was the date of your last payment? i thought it was 2020 - they say 2021 Was there a dispute with the original creditor that remains unresolved? no Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? no
    • jk2054
      Amazon.de/Evri - PAPLOC Now Court Claim - Lost returned Faulty AirPods

      By jk2054 · Posted

      no go to OCMC and download the transfer order and post it here.   be quick we dont have a lot of time

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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.

Warmfront complaint

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paulh1818

paulh1818

Posted
Posted

Just a quick question - who can I complain to about warmfront. My Dads boiler (which warmfront installed just over a year ago) stopped working. We called warmfront and they said he still had enough of his grant to cover the repair. They'd have it done for him in 2-3 weeks! Happy days! That was 2 months ago. I called to ask why the delay and was told 'Oh, whoever told you 2-3 weeks shouldn't have. Your looking at about March now!!!!!' I can't tell you what I said back or I'll be banned from the forum. I am so angry!!!

My Dad is in his eighties, I couldn't let him go over winter with no central heating so I have had to pay £300 to get it repaired. What are the chances I can claim this back somehow? Thanks for reading.

Paul

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chesham

chesham

Posted
Posted

Warmfront is a scheme for the DECC but administered by EAGA PLC - http://www.warmfront.co.uk

 

As they are acting and administering a scheme on behalf of the Government, they have an established complaints procedure, the charter is on their website.

 

It also says on the website that "heating work" is currently taking around six months to carry out, due to high demand.

 

However, it is always worth making a complaint to see what they will actually do about it - in this case, provide incorrect information - it may get you somewhere, it may not but it's always worth making a stand when you have been wronged.

 

Good luck!

Lived through bankruptcy to tell the tale! Worked in various industries and studied law at university. All advice is given in good faith only :)

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  • 1 month later...
indistress

indistress

Posted
Posted
Just a quick question - who can I complain to about warmfront. My Dads boiler (which warmfront installed just over a year ago) stopped working. We called warmfront and they said he still had enough of his grant to cover the repair. They'd have it done for him in 2-3 weeks! Happy days! That was 2 months ago. I called to ask why the delay and was told 'Oh, whoever told you 2-3 weeks shouldn't have. Your looking at about March now!!!!!' I can't tell you what I said back or I'll be banned from the forum. I am so angry!!!

My Dad is in his eighties, I couldn't let him go over winter with no central heating so I have had to pay £300 to get it repaired. What are the chances I can claim this back somehow? Thanks for reading.

Paul

 

If a new boiler was installed over a year ago, there is a 2 year cover attached to the system

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  • 1 month later...
Bill Kay

Bill Kay

Posted
Posted

I've been fighting with Eaga Plc (A.K.A. Warmfront, A.K.A. Warmsure) to get repairs done for over a year. It would have been cheaper for me to have paid a decent company, instead of using the Government sponcered Warmfront Scheme, in the first place.

 

If you are still having problems go directly to The Department of Energy and Climate Change. The person you need to speak to is Alison Oliver 0300 068 6607

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  • 5 months later...
steve_westken

steve_westken

Posted
Posted

I applied for a warm front grant in Sept 2010, they did a site survey in Dec 2010 and another just over 3 weeks ago and I still haven't had the work done. My communal hot water is being discontinued permanently on 31st Aug 2011, I assumed, wrongly, that 12 months would be long enough to meet this deadline but due to the outstanding level of incompetence by this organisation that deadline will be missed.

If they answer their phone in under an hour that's a good day, I will have another stab at this tomorrow but I'm guessing I'll need to put myself into debt on a credit card. Public sector workers are losing their jobs...I wonder why ;)

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indistress

indistress

Posted
Posted
I applied for a warm front grant in Sept 2010, they did a site survey in Dec 2010 and another just over 3 weeks ago and I still haven't had the work done. My communal hot water is being discontinued permanently on 31st Aug 2011, I assumed, wrongly, that 12 months would be long enough to meet this deadline but due to the outstanding level of incompetence by this organisation that deadline will be missed.

If they answer their phone in under an hour that's a good day, I will have another stab at this tomorrow but I'm guessing I'll need to put myself into debt on a credit card. Public sector workers are losing their jobs...I wonder why ;)

 

 

If you have had the 2nd survey done 3weeks ago, which is done by a heating engineer, it can take upto 6 months for heating to be installed. I left the company in Jan of this year, and thats what it was then, dont think it wouldve changed by much since I have left. Good luck in getting it sorted, if you do phone Warmfront they will tell you to speak to installers, if you ring them they tell you to ring Warmfront. Give me a shout if you need any other questions ansered

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steve_westken

steve_westken

Posted
Posted

I did the Warm Front >Warm Sure > Carillion Heating "round robin" on Thurs and Fri last week, I had the first survey done 8 months ago so the boiler should have been installed by now. I've just emailed customer complaints and have an urgency number which I'll call tomorrow before I call a plumber for my 3rd estimate my lowest so far is £2700. Why they can't have everything on one database under one roof beggers belief, way too many layers of management here.

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  • 3 months later...
sammyrab

sammyrab

Posted
Posted
Just a quick question - who can I complain to about warmfront. My Dads boiler (which warmfront installed just over a year ago) stopped working. We called warmfront and they said he still had enough of his grant to cover the repair. They'd have it done for him in 2-3 weeks! Happy days! That was 2 months ago. I called to ask why the delay and was told 'Oh, whoever told you 2-3 weeks shouldn't have. Your looking at about March now!!!!!' I can't tell you what I said back or I'll be banned from the forum. I am so angry!!!

My Dad is in his eighties, I couldn't let him go over winter with no central heating so I have had to pay £300 to get it repaired. What are the chances I can claim this back somehow? Thanks for reading.

Paul

 

 

If the boiler was installed a year ago your Dad should have a 2 year cover via the service company called Warmsure, and Warmfront should have advised you of this when you rang them.

You can certainly try and re-claim the monies back by complaining direct to Eaga (Now Carrillion), as per the previous quote, they have the complaints procedure detaled on the website. But dont hold your breath

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indistress

indistress

Posted
Posted
If the boiler was installed a year ago your Dad should have a 2 year cover via the service company called Warmsure, and Warmfront should have advised you of this when you rang them.

You can certainly try and re-claim the monies back by complaining direct to Eaga (Now Carrillion), as per the previous quote, they have the complaints procedure detaled on the website. But dont hold your breath

 

 

Hiya,

I used to work at Warmfront customer services. There is noway you can claim that money back unfortunately. My best advice to you is to go to the Local MP and make a complaint. As for waiting that long it is normal with the grant, yes it is wrong. I used to hate telling customers the timescales. But it is now the boiler to be repaired or installed from when the survey is done not the application, and that can take upto a year

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