Robinson Way - Do they ever go a"way"??..

[mally1975]

Firstly, words cannot describe how ANGRY I am with this company.. They are truly unbelievable in their methods of recovery..

 

1) They tracked me down to an address that I have NEVER lived at and began threatening the occupiers with letters.. When this tactic didn't work, they began posting as many as three letters a day asking for the occupiers to contact them urgently.. I live at a secure address due to ex-partner being violent towards me so I don't have a 'registered' address anywhere longer than six months at the moment..

 

2) I did the dutiful thing (or so I thought!) and contacted them to ask what this was in relation to.. I never gave my name and said I was phoning on behalf of my elderly parents who were being harrassed by the company.. To my utter disbelief, the operator began merrily telling me all about 'myself', all the addresses that they knew I had lived at, my date of birth and various other details.. I was horrified because this is also how my ex found me last time - by phoning some dumb call centre operator!!.. I then pointed out to the girl about the data protection act and she hung up on me very quickly!!..

 

3) I have written to RW three times asking for all the CCA's and documents about this debt - sending the correct fees to have them sort all this out!!.. I've heard nothing for four weeks, the letters that I do get are so vague about the debt and more asking for how I'm going to pay.. I'm pretty sure they aren't even referring to me personally but possibly that of the ex??.. I've resorted to sending them a 'Failure to comply with a Data Request' Letter which also asks them to go and do one lol..

 

I had a letter just today saying that 'doing nothing about this debt COULD have a detrimental affect on how you apply for credit in the future' and I just laughed out loud at the stupidity of a debt company that can't even tell me about a debt that I supposedly owe them or who it's supposedly with...

 

I would recommend caution with this company.. Get all the details FIRST BEFORE you own up to anything.. It might just possibly be that they are either chasing an old debt or don't actually want you and are looking for someone completely different..

 

Regards

Mx

 

Just remembered another little 'gem' from Robinson Way.. A letter asking for my correct signature was received about 2 weeks ago!!... NEVER NEVER send them your real signature.. I always use a fancy font from Word or something along those lines.. Imagine what they co do with a true copy of my signature!!.. They must've thought I was completely round the bend to send them that!!.. The worrying thing is, that some people would do, thinking they are being dutiful and compliant but in actual fact, they are 're-signing' and old CCA or worse!!..

 

Mx

[harrassed senior]

Sadly, as you say, many many people learn the hard way. It really is about time that someone in authority 'sat up and took some notice'. All we can do is keep advising everyone to complain, complain, complain, and maybe, just maybe one day someone who is being paid alote of money to keep an eye on this type of activity may wake up and decide to earn their money.

 

You can complain online here: Consumer Direct

 

[Bazooka Boo]

And you have of course made the standard complaints to the relevant auothorities?

[mally1975]

And you have of course made the standard complaints to the relevant auothorities?

 

Thank you and yes, Bazooka Boo, that is my very next step.. Just looking for the appropriate template!!.. Mx

[Bazooka Boo]

http://www.consumerdirect.gov.uk/contact

Give them a bell and they automatically pass it to the OFT & TS.

 

And as they are members of the CSA/DBSG make a complaint to them also; http://www.csa-uk.com/media/editor/file/complaints%20form-%20word.doc

[mally1975]

Thanks to all who helped with this.. Most appreciated.. Trying to find out what's next to do now..

[mally1975]

I have posted before about Robinson Way, I've sent them by recorded delivery today a 'Buzz off' letter as they have failed to respond to my CCA request letter which they received 3rd August 2010 with payment of £1.00 within the 12 + 2 working days.. So although I have no official confirmation - the account is in 'dispute' I suppose..

 

My questions are: for how long can this state last??.. I have now reported RW to all the relevant authorities, as advised on this forum, told them I feel harrassed etc and I know they cannot now do much with the debt nor can they ask for payment.. Is this a 'stalemate'?.. What can they do to me now??.. What can I expect to happen next??.. Do I need to prepare anything further??.. To be honest, I'm not even sure this debt is mine and RW don't appear to have the relevant CCA??.. Are they just fishing to try to scare me??..

 

Advice would be most appreciated.. Thank you to all who comment..

 

Mx

[Andy01]

first of all you can check online that whether they recieved your letter. if so ball is in there court. Now you have to wait ans see what are they going to write and go step by step rather than all guns blazing. I can understand the frustration as I am dealing with them too.

[mally1975]

Oh, I am happy to sit back and wait lol - I just wondered for how long.. They appear to have left me alone already as they are no longer chasing payment.. After they receive the final letter, they will no longer be able to contact me in any form until the dispute is resolved.. I was wondering what would happen if they are unable to produce any kind of CCA agreement.. Mx

[Andy01]

They will pass it on to another DCA either Capquest or Iqor . You will end up writing the same crap to them and then they will like talk to you to settle if possible. You know what to do then. Politely say "Sod off"

[mally1975]

Thank you for all your responses, Andy01..

 

Good luck with Robbers-way (Oh I mean Robinson way!) yourself..

 

Mx

[mally1975]

I have written to these forums before regarding my 'trial' with yes, Robinson Way (they are quite the notorious DCA to say the least!)..

 

I went through all the correct steps of asking for a CCA - not receiving a reponse and then sending them the failure to comply within the 12+2 days.. I have also reported them to the financial regulatory bodies for a debt they cannot even prove is anything to do with me.. As this was three weeks ago, I thought that would be the end of it, however today I received this letter:

 

Dear Miss ********

Thank you for your recent enquiry, we are trying to obtain a copy of your original CCA from the seller, however we are experiencing some problems. Whilst we deal with your complaint, please note that your account remains in a 'temporary dispute state'. This will be reviewed in 8 weeks time when we will begin legal action to claim this debt from you.

 

I'm still not convinced this debt is even mine, plus I have reason to assume the 'debt' they are referring to is my ex-partner's (we were not married!) and taken out in 2000 or 2001.. Is this a delaying tactic by RW??.. What would be the next step??.. I would very much like to see them take any legal action against me without a CCA.. I would like this finished as I do not intend to pay for a debt they cannot prove beyond reasonable doubt that I even owe any money!!.. What is the next step to take and do I really have to wait a maddening 8 weeks??.. Please advise...

[silverfox1961]

Hi,

To be honest, I would have sent them the "prove it" letter first but that's by the by now.#

 

All you can do is sit back and wait for them to repond.

 

I would also forward a copy of that letter to Trading Standards as they are threatening legal action when they are not in a postion do so.

 

To me, that letter is saying, "We know this debt is yours and you are just stalling"

[mally1975]

Hi,

To be honest, I would have sent them the "prove it" letter first but that's by the by now.#

 

All you can do is sit back and wait for them to repond.

 

I would also forward a copy of that letter to Trading Standards as they are threatening legal action when they are not in a postion do so.

 

To me, that letter is saying, "We know this debt is yours and you are just stalling"

 

Thank you Silverfox1961 for your response - it's pretty much what I expected from RW though.. At every stage with this issue, they have failed to provide me ANY evidence that I even owe this debt.. At the end of the day - no CCA, no me parting with my hard earned pennies lol.. I think I'll send a copy of the letter to TS as you suggest as the next step.. To be honest, I don't think this CCA will ever 'materialise' even after their '8 weeks wait'..

[mally1975]

I've written to this forum and got advice on these people before but I would like advice as to whether I'm being 'fobbed off' (I think I am).. I've gone through the whole process to try to get RW to prove a debt is mine which I don't think it is (I think it's an ex's).. Anyway, I have now received three of these letters since August quoting (I have asked them for the original CCA):

 

'Please note, we have not yet received a response from the original seller. This note is to let you know that we are continuing to seek an update, we will let you know the response as soon as we hear, your account remainson a temporary delay. Thank you for your patience.'

 

It's been well over the 12+2 days that I originally asked for the CCA, is it now down to them??.. How long is too long to wait??.. Are these people still accessing my credit file (despite me sending the 'Account in Dispute' letter)??.. It's driving me mad because I would like answers from RW which they can't seem to provide.. They have refused to comply with my letter requesting that they stop accessing my data further.. Would anyone recommend seeking legal advice??.. Your advice would be most appreciated as always..

Edited December 20, 2018 by dx100uk
format

[Guest Cartaphilus]

What do they mean by 'original seller?' What is this debt, a card or catalogue. I know RW have changed a lot of their template letters lately (wording mostly or 'we come in peace' and 'we are your friends, wanting to help') but just wondering what they can mean by that.

 

As to how long to wait, well until they send you something. Don't know about the rest of your question, but imagine others here might.

[Guest Cartaphilus]

http://www.consumeractiongroup.co.uk/forum/showthread.php?273977-Robinson-Way-strike-again..&p=3095257&highlight=#post3095257

 

Just pasting that to give some backhistory to this. I assume it's the same debt RW are persuing?

[mally1975]

Thank you for replying Cartaphilus..

I don't know what the debt is for or if it's even mine..

RW are being delightfully vague - they can't tell me the amount, where it's from, the year, the seller or anything..

 

I was a bit suspicious so I requested a CCA and now these letters saying that they are trying to sort my query out..

I know this account is in 'dispute' because I requested it so it must be mine - right??..

Well no, because I have never claimed this debt and used the templates from this site to help me out lol..

 

From the way they make it sound, it sounds like they can't tell me anything due to DPA??..

This is why I'm confused because if the debt were mine surely they could tell me??..

'We come in peace' sounds more like an alien invasion than a DCA lol..

[PGH7447]

in that case you should have sent the prove it letter not a cca, as it is now send them the account in dispute letter and remind them that they have no right to bombard you with correspondence until such time as they can lawfully prove a debt exists, and that any further attempts to collect will result in their being reported ot the relevant authorities

[Guest Cartaphilus]

What PGH just said, so saves me posting it now. My first thought was about that letter when first reading. As to them winding you up ... Silence works both ways. The problem is, which I think you are facing here, is many DCAs will still persue you and the more you reply to them, the more they will if it's not your debt. It's really a case of 'benefit of doubt' with them, in that they don't possess that in their lexicon ... If they write to you then it's your debt and they often don't care if it's not. So, like I said, don't let them wind you up. It's completely up to them now to do what's necessary not down to you.

 

As to their template letters of late ... leopards cannot nor do change their spots. Hence the 'come in peace' things. Suddenly they are 'friendly'. Well, to me at least, all of them will have to go a whole lot further if they want us or anyone else to believe they have truly changed. See the irony?

 

Oh, just a quick mention re the DPA: it works both ways. Incorrectly processing someone's data, wrecklessly pursuing a person when it's unclear it's their debt for starters. Failure to provide proof ... Can you see what would happen if this went near a court for example?

Edited October 7, 2010 by Cartaphilus

[mally1975]

I wasn't sure where to post this up but I just wanted to let everyone know that thanks to the help and advice from this site, I actually won a concession from RW..

 

It's been a lengthy battle to try to prove that just because I was my ex's partner at the time of the debt, it doesn't make me responsible for the outstanding balance of some 3k..

I was threatened with court action, but it never got that far and turned out to be an empty threat.. Nor does it make me responsible for any of their costs incurred in visiting a property, where for my own safety I use simply as a postal address and which I informed them was not my current residential address..

I was inundated with calls and letters from them trying to find out where I lived and my details etc.. My advice to anyone would be:

1) Make sure you get a copy of the original credit agreement from the company concerned,

2) If it's not your debt, don't pay them a single penny,

3) If you are able, seek advice from people who know about where you stand,

4) Listen and take in the advice before you decide upon your actions as your letters and phone calls sometimes are taken to the eight degree, word for word by some companies (I got accused of threatening RW for example with a simple data request letter)..

 

In March 2011 after nearly a year of wrangling, I got a phone call from RW saying they 'had decided that I was no longer responsible (????) for a debt that wasn't in my name and living at the same property as the debtor, being his commom law wife (what??!!!? lol) was not enough justification to decide who is responsible' etc etc..

I asked for a letter to confirm this and at length, this month (four months after my request), it arrived - I almost had it framed lol.. The letter is very short and doesn't apologise for the inconvenience and lost year - it merely says that RW agree that this matter is now closed but they reserve the right to contact me in the future regarding this..

 

What I think about that, well the polite version is 'get stuffed you robbing...' lol..

Edited July 14, 2011 by silverfox1961
edited for clarity

[Happyhippy1959]

Good one,,, how about asking them for some compensation for all your time... worth a try

[sillygirl1]

If it is closed then why are they 'reserving the right' to contact you again? I would contact Trading Standards about that letter, it isn't really an excuse for the hassle they caused you.