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    • no i meant the email from parcel2go which email address did they send it from and who signed it off (whos name is at the bottom)
    • I understand confusion with this thread.  I tried to keep threads separate because there have been so many angles.    But a team member merged them all.  This is why it's hard to keep track. This forum exists to help little people fight injustice - however big or small.  Im here to try get a decent resolution. Not to give in to the ' big boys'. My "matter' became complicated 'matters' simply because a lender refused to sell a property. What can I say?  I'll try in a nutshell to give an overview: There's a long lease property. I originally bought it short lease with a s.146 on it from original freeholder.  I had no concerns. So lender should have been able to sell a well-maintained lovely long lease property.  The property was great. The issue is not the property.  Economy, sdlt increases, elections, brexit, covid, interest hikes etc didn't help.  The issue is simple - the lender wanted to keep it.    Before repo I offered to clear my loan.  I was a bit short and lender refused.  They said (recorded) they thought the property was worth much more and they were happy to keep accruing interest (in their benefit) until it reached a point where they felt they could repo and still easily quickly sell to get their £s back.  This was a mistake.  The market was (and is) tough.   2y later the lender ceo bid the same sum to buy the property for himself. He'd rejected higher offers in the intervening period whilst accruing interest. I had the property under offer to a fantastic niche buyer but lender rushed to repo and buyer got spooked and walked.  It had taken a long time to find such a lucrative buyer.  A sale which would have resulted in £s and another asset for me. Post repo lender had 1 offer immediately.  But dragged out the process for >1y - allegedly trying to get other offers. But disclosure shows there was only one valid buyer. Lender appointed receiver (after 4 months) - simply to try acquire the freehold.  He used his powers as receiver to use me, as leaseholder, to serve notice on freeholders.  Legally that failed. Meanwhile lender failed to secure property - and squatters got in (3 times).  And they failed to maintain it.  So freeholders served a dilapidations notice (external) - on me as leaseholder (cc-ed to lender).   (That's how it works legally) I don't own the freehold.  But I am a trustee and have to do right by the freeholders.  This is where matters got/ get complicated.  And probably lose most caggers.   Lawyers got involved for the freeholders to firstly void the receiver enfranchisement notice. Secondly, to serve the dilapidations notice.  The lack of maintenance was in breach of lease and had to be served to protect fh asset. The lender did no repairs. They said a buyer would undertake them. Which was probably correct. If they had sold. After 1y lender finally agreed to sell to the 1st offeror and contracts went with lawyers.  Within 1 month lender reneged.  Lender tried to suggest buyer walked. Evidence shows he/ his lawyers continued trying to exchange (cash) for 4 months.  Evidence shows lender and receiver strategy had been to renege and for ceo to take control.   I still think that's their plan. Lender then stupidly chose to pretty much bulldoze the property.  Other stuff was going on in the background. After repo I was in touch by phone and email and lender knew post got to me.   Despite this, after about 10 months (before and then during covid), they deliberately sent SDs and eventually a B petition to an incorrect address and an obscure small court.  They never served me properly.  (In hindsight I understand they hoped to get a backdoor B - so they could keep the property that way.)  Eventually the random court told them to email me by way of service.  At this point their ruse to make me B failed.  I got a lawyer (friend paid). The B petition was struck out. They’d failed to include the property as an asset. They were in breach of insolvency rules. Simultaneously the receiver again appointed lawyers to act on my behalf as leaseholder. This time to serve notice on the freeholders for a lease extension.  He had hoped to try and vary the strict lease. Evidence shows the already long length of lease wasn't an issue.  The lender obviously hoped to get round their lack of permission to do works (which they were already doing) by hoping to remove the strict clauses that prevent leaseholder doing alterations.   The extension created a new legal angle for me to deal with.  I had to act as trustee for freeholders against me as leaseholder/ the receiver.  Inconsistencies and incompetence by receiver lawyers dragged this out 3y.  It still isn't properly resolved.  Meanwhile - going back to the the works the lender undertook. The works were consciously in breach of lease.  The lender hadn't remedied the breaches listed in the dilapidations notice.  They destroyed the property.  The trustees compiled all evidence.  The freeholders lawyers then served a forfeiture notice. This notice started a different legal battle. I was acting for the freeholders against what the lender had done on my behalf as leaseholder.  This legal battle took 3y to resolve. The simple exit would have been for lender to sell. A simple agreement to remedy the breaches and recompense the freeholders in compensation - and there's have been clean title to sell.  That option was proposed to them.   This happened by way of mediation for all parties 2y ago.  A resolution option was put forward and in principle agreed.  But immediately after the lender lawyers failed to engage.  A hard lesson to learn - mediation cannot be referred to in court. It's considered w/o prejudice. The steps they took have made no difference to their ability to sell the property.  Almost 3y since they finished works they still haven't sold. ** ** I followed up some leads myself.  A qualified cash buyer offered me a substantial sum.  The lender and receiver both refused it.   I found another offer in disclosure.  6 months later someone had apparently offered a substantial sum via an agent.  The receiver again rejected it.  The problem of course was that the agent had inflated the market price to get the business. But no-one was or is ever going to offer their list price.  Yet the receiver wanted/wants to hold out for the list price.  Which means 1y later not only has it not sold - disclosure shows few viewings and zero interest.  It's transparently over-priced.  And tarnished. For those asking why I don't give up - I couldn't/ can't.  Firstly I have fiduciary duties as a trustee. Secondly, legal advice indicates I (as leaseholder) could succeed with a large compensation claim v the lender.  Also - I started a claim v my old lawyer and the firm immediately reimbursed some £s. That was encouraging.  And a sign to continue.  So I'm going for compensation.  I had finance in place (via friend) to do a deal and take the property back off the lender - and that lawyer messed up bad.   He should have done a deal.  Instead further years have been wasted.   Maybe I only get back my lost savings - but that will be a result.   If I can add some kind of complaint/ claim v the receiver's conscious impropriety I will do so.   I have been left with nothing - so fighting for something is worth it. The lender wants to talk re a form of settlement.  Similar to my proposal 2y ago.  I have a pretty clear idea of what that means to me.  This is exactly why I do not give up.  And why I continue to ask for snippets of advice/ pointers on cag.  
    • It was all my own work based on my previous emails to P2G which Bank has seen.
    • I was referring to #415 where you wrote "I was forced to try to sell - and couldn't." . And nearer the start in #79 .. "I couldn't sell.  I had an incredibly valuable asset. Huge equity.  But the interest accrued / the property market suffered and I couldn't find a buyer even at a level just to clear the debt." In #194 you said you'd tried to sell for four years.  The reason for these points is that a lot of the claims against for example your surveyor, solicitor, broker, the lender and now the receiver are mainly founded in a belief that they should have been able to do something but did not. Things that might seem self evident to you but not necessarily to others. Pressing these claims may well need a bit more hard evidence, rather than an appeal to common sense. Can you show evidence of similar properties, with similar freehold issues, selling readily? And solid reasons why the lender should have been able to sell when you couldn't.
    • You can use a family's address.   The only caveat is for the final hearing you'd need to be there in person   HOWEVER i'd expect them to pay if its only £200 because costs of attending will be higher than that
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      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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Lowell finance storing my card details without permission...


Ision
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Hi there,

I have setup a payment plan with Lowell (I'm sure you all know of them) and it was agreed that they would send me a letter to setup direct debit or standing order and until this was in place I would ring up and pay by card. I rang them on the 29th of last month and made my second payment which was all fine but I have come to check my account today and they have taken another amount on the 30th of Sept which has forced me over drawn and stopped a direct debit from being paid out of my account for which I have been charged by my bank. Further to this I made a one off payment to them last year and they stored my card details and started taking money from my account on a monthly basis at no point did I give them permission I changed my card in the end. Are they legally allowed to do this as I thought they could only store details with prior consent?

 

Thank you for your time, sorry if this is confusing I'm not the best with all this sort of thing.

 

Many Thanks,

Kyle

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Hi and welcome to CAG Ision

Sorry to hear of what Lowell have done but unfortunately once they had your details you left yourself wide open and I know it's no comfort but you're not on your own

Get straight onto your Bank and tell them that an unauthorised/fraudulent transaction has taken place and I'm afraid that your only safe guard is to cancel that card

 

Do not set up a DD as they could have an extra dip into that as well

 

I doubt if much would come of it but I would make a complaint in writing to Lowell and would not even attempt to offer any further payments

Are you sure that Lowell are in fact entitled to your hard earned cash

There are caggers on here with lots of knowledge of Lowell so more advice will follow

Good luck

R

[sIGPIC][/sIGPIC] I asked them to wait whilst I got my Bank card :violin:

------------------------------------------------------------------------------------------

 

Information that may help if a CCA request is refused due to the lack of a signature . . http://www.consumeractiongroup.co.uk/forum/showthread.php?248863-Signature-demands-fight-back-possible-!&highlight=

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Report it as fraud and ask for the payments to be reversed, let the bank know your card has been used without your permission and get them to issue new ones, these will have a different number so no more payments can be made. I'd write to the DCA telling them they have fraudulently taken money that has placed you in financial distress, I doubt you'll get the money back but I'd push for your bank charges to be deducted from the balance you owe them.

 

Since you now know how rubbish DCA's are, it might be time to ask for a copy of your CCA from them, you might have been paying a debt they have no right to collect!

Andrew

 

Escaped the DCA nightmare, now helping others start businesses

www.ukleakdetection.co.uk

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Thank you both for your amazingly quick responses!!

 

I will phone my bank as soon as I'm home from work and cancel the card, I will also follow the rest of the advice above and report back once I have done so.

The money they are after is for a Capital One credit card i used to have before losing my job, its only 12months old the debt so as far as I can understand they are allowed to chase me for this.

 

Thank you both once again I really appreciate your help and time.

I will check back here tomorrow as I have no internet access at home until the weekend.

 

Kind Regards,

Kyle

 

P.S: @Revenant - That's a great signature!

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So sorry to hear this has happened to you, our advice is of course, too late, but goes to show that we are correct in our assumptions that if you give them your banking details they WILL miss-use them.

 

I would also suggest that you immediately follow the advice as given above, but also you need to inform your bank what has occurred and from which they will see what has caused your present problem with them.

 

I would complain to the OFT and TS online here: http://www.consumerdirect.gov.uk/contact

 

I would inform the ICO here: Complaints - Privacy & electronic communication - ICO

 

I would inform your MP and as stated above make an official complaint to Lowells.

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Guest Lowell CRT

Hi Kyle

 

I have just seen your post about Lowell and am very sorry to learn of the difficulties you have experienced, regarding payments being taken from your card.

 

We would like the opportunity to deal with your concerns through our dedicated Complaints Resolution Team. The Complaints Resolution Team is entirely independent to our Collections Department. Our sole aim is to deal with customer’s specific concerns.

 

We appreciate you may have some reservations about contacting us, but please let me assure you we are here to help.

 

To ensure your enquiry reaches one of our trained Complaints Resolution Officers, please use our direct email, which can be found on my previous posts.

 

As soon as we hear from you we will be able to place your account on hold, stopping any collections activity, whilst we deal with your enquiry.

We hope to be in contact with you soon.

 

James

 

Lowell Complaints Resolution Team

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but why did it happen to begin with

 

making this person go overdrawn through greed

 

ision

 

dont you dare contact lowell

 

you do a complaint to the ico and oft

A COMPANY IS NOT ALLOWED TO KEEP YOUR CARD DETAILS ON FILE LET ALONE DRAW AGAINST IT WITHOUT YOU SIGNING A

 

CONTINIOUS CREDIT AUTHORITY/MANDATE

 

THIS CAN BE CLASSED AS FRAUD

 

LOWELL ARE WELL AWARE OF THIS AND CHOOSE TO IGNORE

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Hi Kyle

 

I have just seen your post about Lowell and am very sorry to learn of the difficulties you have experienced, regarding payments being taken from your card.

 

We would like the opportunity to deal with your concerns through our dedicated Complaints Resolution Team. The Complaints Resolution Team is entirely independent to our Collections Department. Our sole aim is to deal with customer’s specific concerns.

 

We appreciate you may have some reservations about contacting us, but please let me assure you we are here to help.

 

To ensure your enquiry reaches one of our trained Complaints Resolution Officers, please use our direct email, which can be found on my previous posts.

 

As soon as we hear from you we will be able to place your account on hold, stopping any collections activity, whilst we deal with your enquiry.

We hope to be in contact with you soon.

 

James

 

Lowell Complaints Resolution Team

 

 

Here's my opinion re James' email

Don't even bother replying, from what I've read and I think others will back me up you'll just be wasting your time

James pops up with the same email from time to time but as far as I know no one has ever seen any actual follow up from him

I'd stick with the advice you're been given and keep everything in writing

R

ps Ta for the comment re my siggy :wink:

[sIGPIC][/sIGPIC] I asked them to wait whilst I got my Bank card :violin:

------------------------------------------------------------------------------------------

 

Information that may help if a CCA request is refused due to the lack of a signature . . http://www.consumeractiongroup.co.uk/forum/showthread.php?248863-Signature-demands-fight-back-possible-!&highlight=

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Would have thought you would be to busy at the job centre James.:lol: post 10 as pointless as all the others.you are wasting your time popping up every 6 wks.NO ONE is going to contact you.

 

You have no intention of helping,You have not responded to any invitation to help or comment on questions asked on other threads have you? why not resolve what you call concerns on the forum.

 

or go back to

:sleep:

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lowell did this with me. i agreed a settlement figure of a grand (account balance £1600) and paid by debit card. yet a few weeks later they took another grand without my authority. daft buggers refunded me twice.

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Yay!!!:whoo: James is back!!! With Post number TEN!!!

 

Slow day in the lowlifes office then? :bored:

 

As has already been said, report the fraudulent transaction to the bank, they WILL refund the money, and bank charges. As for the very incompetent Lowlifes, pay them nothing from now on, they can't be trusted with your bank details, so they will now forfeit the right to any of your money. IGNORE IGNORE & IGNORE again, they will grow bored and flog this off to another reprobate DCA foolish enough to buy it.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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