A1 Approved Warranty - Problem

[invmatt]

Earlier this month I bought a used car - the dealer gave me 3 months warranty through A1 Approved.

 

A few days ago the gearbox went completely so I booked it into a garage and rang the company up - they asked the garage to have a look but don't begin repair work until they've approved it.

 

Anyway they've now got back to me and said it's fair wear and tear - rubbish as it's been running fine before the day it happened. I've tried taking it up with the dealer - they're not interested and the warranty isn't worth the paper it's printed on so is there any way I can still get the money from them - really don't want to be £250 out of pocket.

[Conniff]

Unless it's a broken spark plug, everything is wear and tear with these rip-off warranty companies. Just be glad you didn't pay for it as you very rarely get anywhere with them.

 

Your redress is with with the selling dealer under the sale of goods act, the warranty is meaningless and the sellers hope that you know sod all and when the 'wear and tear' is invoked, you won't know your rights and then you pay for it.

 

What is wrong with the gear box?

Did an engineer from the insurance company pay a visit to examin it?

 

You must go back to the dealer who is responsible for the repairs at his cost. Don't let him fob you off with crap about the warranty, it is his sole responsibility.

 

Give him a ring tomorrow and say, 'I have taken advice (no need to say who from) and that you are responsible under the sale of good act'. Then come back and tell us what he says and then we can go from there.

[Conniff]

Any progress with this invmatt??

[invmatt]

Any progress with this invmatt??

 

Hi sorry for the late reply.

 

I've had to pay for the repair myself as I needed the car back however I contacted the warranty company again and had a right go, the "manager" of the claims department said he would call the garage again and see about getting it sorted.

 

I've been in touch with the garage and they've had no contact so I'll be back on the phone to them again today.

 

In terms of the gearbox it had blown (can't remember exactly what he said but something had gone through the casing)

[Claims]

Dear invmatt

 

Sorry to learn of your problems with your claim. I am the Claims Director at A1 Approved and we take all customer concerns very seriously indeed. I would invite you to call me direct on 0800 9706860 to personally discuss this matter.

 

Kind Regards

 

Stuart Haskell

[Conniff]

Oh look, the person who tells the telephone monkeys to deny all claims irrespective.

[invmatt]

Is there any point? If you're the claims director (and the name rings a bell) it was you personally who denied the claim even though the garage was willing to show you the gearbox damage which was not caused by wear and tear.

[Claims]

Dear invmatt

 

I still encourage you to contact me personally because if we have made the wrong decision on your claim then we need to redress the situation.

 

I am away on holiday as of tomorrow evening for one week only, however if you can find the time to contact me before 5.00pm Friday 20 August then I will give your claim my immediate attention. Otherwise please contact me anytime from Tuesday 31st August onwards.

 

Kind Regards

 

 

Stuart Haskell

[Claims]

Dear invmatt

 

Just a quick note to let you know that I am back in the office now so if you wish to talk to me personally then please feel free to do so.

 

Kind Regards

 

 

Stuart Haskell

0800 9706860

[rangieowner]

OOhhh! what's happening? The suspense is killing me!!

[dazza1975]

Bought a Ford Focus and got 12months Gold Warranty with Alapproved.

 

After a week, the handbrake failed and the right back calliper had failed and needs to be replaced. A1 tell me that its "wear and tear".

 

I was given what is covered when I paid for the warranty and Brake Callipers are covered!!

 

I will be taking advice.

[Conniff]

Did you pay for this warranty??

What's the mileagae of the car?

 

Everything is covered in the booklet until you want to claim and then it's all wear and tear.

DON'T let this go.

[dazza1975]

Yeah I paid for it, 12 months Gold Warranty over a week ago when I paid for the car. Its got 96k on it but still... and I wont!

[Conniff]

The warranty is not required and you have been ripped off. If that is the same time as you bought the car, go back to the dealer and tell him you want the premium refunded as it was missold and that under the sale of goods act he is to repair the fault.

 

As Stuart Haskell the claims manager has contributed to this thread, he will get an email with you post. So Stuart Haskell, another dis-satisified customer, what are you going to do about it?

[jon1942]

I got a Vauxhall Frontera DTi 4 x 4 from 2nd dealer he gave a Gold cover A1 Approved Warranty the speedo keeps stopping restarts when it feels like it giving false millage readings & the rear window wiper has problems. My newphew got in touch with A1 they told him the 2nd car dealer had misold it & we had been sent out a letter saying the cover had been dropped to silver. Has any of you out there received a letter before it broke down? We never the dealer agreeded to send a chq for £100 he said it was a legal requirement for the speedo, but refused to pay anything for the rear wiper its not a legal requirement.

[crem]

We never the dealer agreeded to send a chq for £100 he said it was a legal requirement for the speedo, but refused to pay anything for the rear wiper its not a legal requirement. [/font]

 

What the hell has "legal requirement" or not got to do with him choosing which bits he fixes or not? If the car you bought was fitted with a rear wiper then you have a reasonable expectation that this wiper works correctly for an acceptable length of time. SOGA reckons this length of time should be around 6 months at least.

[scaniaman]

To help others who are contemplating buying a warranty perhaps Mr. Haskell would be kind enough to post a list of all items covered by his warranty and not subject to "wear and tear" get out clause.

I think this list could easily be written on a postage stamp!!!!!!!!!!!!!!!!!!!!!!!

[jon1942]

According to the Dealer that sold me it was a legal requirement is the checks that they do on an MoT, according to him it is not. Why I can't understand, but if that is the Law then why do the car companys put them on cars?? How do we find out if this 2nd dealer has ever been taken to court before/ The problem has not ended the Speedo still is not working properly-hence the correct millage is not being recorded, its cost me hundreds so far & now I need the cluster Instrument panel to be sent off. I'm paying at the moment, but I will see the Dealer/A1 Approved in court.

[hotmac4]

A1 Approved problems seem to be popping up a lot on these forums. Doubt if Mr Haskell is going to get involved in this - his silence is deafening. If/when you issue court proceedings make sure you issue them against both the dealer and A1 Approved. That way they can sort it out hopefully between themselves before getting to court.

[Jagster1966]

Lol funny isnt it guess who my warranty is with and guess what they said when my car failed you got it wear and tear what a joke

[Claims]

Dear Jagster1966

Sorry to learn of your dissatisfaction with your claim. If you are who I think you are then it is fair to point out that the starter motor failure has been authorised in full, and we have merely pointed out that if the ring gear is worn on your car then this will not be covered. But no decision has been made on your claim as the vehicle has not been stripped yet.

If you wish to discuss this matter further then please do not hesitate to contact me on our free-phone number.

Kind Regards

Stuart Haskell

[Jagster1966]

No in all fairness you have paid out on the starter and iam not complaining about that,but if the starter hadnt of gone and this dual mass flywheel had carried on disintergrating an not been noticed by the mechanic what has in my opinion stopped a possible major mechanical failure and also i had 2 replace all brake discs at my own cost as i never recieved any information as to who the warranty company was untill 27/03/12 that was just a week or two before it run out

[hotmac4]

Lol funny isnt it guess who my warranty is with and guess what they said when my car failed you got it wear and tear what a joke

 

It's not funny to hear about that old wear and tear get out. You can always appeal to the Insurance Ombudsman who will likely agree to your claim. As Mr Haskell is back may be he would like to say who the insurance company is that backs A1 Approved Warranty.

[Jagster1966]

I doulbt that would happen but lets give the man a chance

[hotmac4]

I doulbt that would happen but lets give the man a chance

 

Agreed, but not very good when you are caused unnecessary inconvenience. I had a similar wear and tear problem last year and they (not A1) were told to pay the claim by the Ombudsman. Just leaves a bitter taste in the mouth. Let us know how you get on.