Cash Genie

[drob]

Took a payday loan out with Cash Genie, who automatcaly rollover your loan unless you tell them that you don't want this to happen.

 

I decided to take control due to financial difficulties and cancel my Debit Card, upon doing this I emailed Cash Genie and offered an Installment Plan to pay the loan off over 6 months, however I toldthem that I am only prepared to repay the original loan amount plus 1 months interest.

 

Cash Genie have refused my Installment offer and insist i phone them to discuss the matter as they are there to help!!!

 

I have received 4 text messages offering me to repay £10 and rollover my loan and have all interest and charges waived, but I have to phone them. I have also received the following email........

 

As a special offer to help you get your account back on track, for today only we are offering all of our customers the opportunity to rollover their loan for the sum of just £10.

 

Regardless of the age of your loan with us, ALL charges and additional interest will be waived and your account rolled over until your next payday if you can pay by 5pm today.

 

To take advantage of this fantastic offer, you can either reply to this email, or call 0800 046 8121.

 

All we need from you is the following:

 

· Mobile phone number

· Current address

· Current employer

· Next Paydate

· Debit Card Number

· Expiry Date

· CV2

 

This is a genuine offer of help which will only be available until 5pm this evening.

 

So, they wont accept my Installment plan but want me to pay £10 to rollover the loan..... They must think I am stupid as all they are doing is fishing for my new card details so they can then dip into my account as and when they like!!!

[skyblue2027]

Do not phone them at any costs. keep all emails etc in case you need evidence in the event of a claim.

 

The text messages are common with CG. All they are interested in is keeping you in debt hence the "special offer"

 

Stick to your guns and keep us updated. In my case i refused to pay any further charges. I took all the extra charges off along with payments already made and offered the rest as full and final. I copied in trading dtandards too who i complained to regarding their actions. The offer was accepted and loan closed!

[drob]

Do not phone them at any costs. keep all emails etc in case you need evidence in the event of a claim.

 

The text messages are common with CG. All they are interested in is keeping you in debt hence the "special offer"

 

Stick to your guns and keep us updated. In my case i refused to pay any further charges. I took all the extra charges off along with payments already made and offered the rest as full and final. I copied in trading dtandards too who i complained to regarding their actions. The offer was accepted and loan closed!

 

Hi skyblue2027

 

I will be sticking to my guns .......I will be sending my full and final offer + a Telephone harassment letter by recorded delivery on Monday

[Jamie Kingston]

NEVER EVER give your card details to Cash Genie. Also, you may start getting emails and texts from other companies; they are linked with cash genie as well and are there to try and get you to give them your card details.

 

Also i read that they sent out a consolidation loan email to someone who couldnt pay them and then they got their card details and took all their money! stay well away.

[drob]

Yes Cash Genie are strange people. I had another payday loan with 1 month loan at the same time as Cash Genie. I negotiated a repayment plan with 1 month loan the very same day, by email and no telephone harassment.

 

Maybe other payday loan companies should take a leaf out of the 1 month loan book of negotiation skills....

 

I will write to Cash Genie with my final offer of a repayment plan on my terms, that way should these numptys decide to refuse my offer and try to Issue a CCJ at least the Court will see that i have attempted to repay the loan and that Cash Genie have refused my offers.

[Indebted1971]

I have 4 payday loans about 6 months ago and due to a sudden problem i could no longer keep up with. I told them all straight upfront and offered them token payments but all 3 flatly refused and have not go anywhere with since then but I must say Wageday advance were really understanding and have since day 1 never harassed me like the others as accepted a low payment from the start and they were actually one of the higher balances i owed.

[maggie waggie]

One month loan and Cash Genie are operated by the same people so it is rather irresponsible of them to allow you one each. I had an arrangement with Jamie at One month loan of £30 per month but he cleared my account out and too his debt that way. Far from ideal but I suppose I owed it them. Moral of the story - never give them your card details as that is all they are after when setting up plans.

[drob]

One month loan and Cash Genie are operated by the same people so it is rather irresponsible of them to allow you one each. I had an arrangement with Jamie at One month loan of £30 per month but he cleared my account out and too his debt that way. Far from ideal but I suppose I owed it them. Moral of the story - never give them your card details as that is all they are after when setting up plans.

 

 

I will not be giving my new card details to anyone .... If they are not prepared to accept my offer, then they can take me to court!!

[robjam1969]

One month loan and cash genie are separate. A guy called peter tuvey and a few others left oml to form cash genie. Oml are no saints but cash genie are vile. They have been known to write to all your neighbours about your debt. They do seem to have been quiet recently.

 

If you give them your bank details they will without doubt empty your account.

[skyblue2027]

Yes correct, the genie that magically empties your bank account!!

 

DO NOT GIVE this lot any of your details and record all phone calls and keep all letters.

 

After my problems with them and my complaint with OFT and consumer direct, i still get offers of loans.

 

This lot really are the scurge of modern day loan sharks.......

[drob]

Update

 

I have had numerous letters, emails and attempts to phone me offering so called 1 time offers of so called help.....or in my opinion ways to get you to give them your Debit Card/Bank details as so they can help themselves.

 

I have now offered on 7 occasions to repay the loan original loan amount + 1 months interest by Installments that I can afford and by standing order, my offer gets refused every time.

 

I received this lovely email this morning from Peter Turvey (Managing Director)

 

Dear drob

 

After reviewing you account, I have noticed that you account is overdue and I write to offer you assistance rather than a normal threatening message.

 

Please allow me to:

 

· Repair your credit score.

· Offer you a reduced balance as a settlement, or roll your account over.

· Remove all charges and administration fees from your account.

 

As a director of Cash Genie U.K Limited, I am a firm believer of putting you first and helping and assisting where I can. Take this opportunity to put your account back on track with a minimum of a £20.00 rollover, removing all previous interest charges that appear on your account.

 

The only condition to this offer is simple, if you do not default again, all charges and interest removed will never re-appear. Only, if this matter is pursued by a Debt Collection agency or Her Majesty’s Court Service would the balance be included.

 

Please feel free to contact me directly, or contact my collections team on 0800 046 8121 to take advantage of this offer. I do hope we can work together and avoid pursuing your account through the courts. As a company, we do use this action and it would be a breach of my Consumer Credit Licence to inform you of this, if it was not true.

 

Again, contact us today and make a minimum of a £20.00 payment to get your account back on track.

 

 

Kindest Regards

Peter Tuvey

Managing Director

1. Nice to see that Peter Turvey admits that Cash Genie's previous correspondence had been threatinig.

2. Nice to see the threat of Court Action.... At least if it does go to Court the Judge will be able to see that I have made every effort to reach a solotion to repay the muppets.

[robjam1969]

Be careful with him as his track record is appalling. The fact one month loan were desperate to let all and sundry know that he no longer worked for them as he was dragging their name through the mud tells it all.They are bad but not asbad as Tuvey.

 

Then again maybe he is learning but it will be a turn up for the books if he has your best interest at heart.

 

Never let him have access to your plastic:)

[drob]

*Update*

 

Cash Genie are still refusing my Instalment plan.... the text messages and phone call seem to have stopped for now after I sent them a Harassament Warning email.

 

I am still getting an email-a-day with all sorts of so called "one off offers".....which is Cash Genie's way to get hold of your Debit/Credit card details which will then allow them to dip into my bank account!!

 

Here is their latest email to try and mislead me to try and get by card details...............

 

For today only,

Cash genie is giving you the opportunity to rollover your loan for the sum of just £10! Regardless of the age of your debt, all interest and charges will be waived if you can take advantage of this offer by 5pm this evening.

You can call 0800 046 8121 to pay, or alternatively reply to this email providing your long card number, expiry date and CV2 for us to process payment.

This is a genuine offer and it would be a breach of our consumer credit license to mislead you. I sincerely hope that we can get your account back on track and your debts reduced today.

I look forward to hearing your response.

I have had other PayDay loans with other companied and have been able to negotiate instalment plans with them all apart from Cash Genie.

[robjam1969]

What a tempting offer:D

 

If tuvey says good morning to you put your head out the window first and check.

 

Remember tuvey and plastic don't mix.

[drob]

*Update*

 

I had an email from an alleged account manager who told me he was here to help ....Blah Blah Blah

 

I told him that I will repay the original loan amount plus one months interest by Standing Order by monthly installments. He replied ok can you make your first payment today.

 

I told him that I will set up a Standing Order today as long as you send me written confirmation that you accept my offer and that no charges or Interest will be added in the future.

 

7 days later and he has not sent me written confirmation, nor have I received any phone calls..... It has all gone very very quiet ........

[Sienna88]

I set up a repayment plan with these guys but over a 3 month period (this was one of my smaller loans) to get them off my back. This was the loan plus one months interest

[james30111975]

took a payday loan out with cash genie uk and it was an american woman ,quite polite but neglected to mention that they will roll over your loan and you £45 per month but that was for the interest per month and dosnt come of the total bill, i stopped paying them due to this and phoned them up and asked them what they were playing at .

when i explained this to cash genie they said that they would check the phonecall and respond in 2 weeks ,well 4 months down the line and im still waiting for this call. I have been having text messages from carter forbes now this is a copy of the email

 

Dear Mr James Lillycrop,

 

Notice of Imminent Court Action: 14 days until Transfer to our Legal Team

 

Do not ignore this letter

 

Cash Genie v Mr James Lillycrop

 

We refer to our previous letter.

 

We are currently assessing your account for legal recovery and expect instructions from Cash Genie within the next 14 days to issue a County Court Claim.

 

Please call us on 0845 0268038 to stop this action and come to a reasonable agreement about your debt.

 

We look forward to hearing from you.

 

Yours sincerely

 

Carter Forbes Collections

 

Any advice please

[renegadeimp]

Never communicate by phone call. Theyll simply deny that a phone call was ever recieved or made as you are currently finding out. Also, remove your personal info from the letter, as PDL's are known to view these boards.

Edited April 29, 2012 by renegadeimp

[lilyx0xmunster]

just an update on James30111975 after arguing the toss via email with carter forbes who cash genie threatened us with many a times we sought of have a semi success against them. I warned them in an email that if they continued to send us such threatening emails texts or phone calls i would have choice but to report the matter... and also informed contacted financial ombudsman as in our case the loan was mis-sold and asked them to go back over the mnutes of the phone call and then come back to us. which they did and are now happy to accept that everything we have paid up already will be taken off the balance leaving a final balance of £15. However after undue months of stress I have asked them to waive it still waiting a response or will re-consult with ombudsman to see if that outcome is acceptable... keep fighting them they do listen.... sometimes

[renegadeimp]

Actually, i would DEMAND compensation from them for stress/harassment and worry. You have a legal right to chase this up.

[willnotdoitagain]

I took out a loan with Cash Genie in December repaid it the next month, had a text from them today saying Thankyou for repaying your Cash Genie loan you can re-apply I DONT THINK SO !