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Everything posted by skyblue2027

  1. update on uncle buck. now logged to FOS. will keep minimum payments at this stage.
  2. Wouldn't say i'm an expert but i'm certainly learning on the job. thats 3/4 of the companies ive not logged to FOS. just waiting on responses. But, more than happy to update my progress and chip in and help absolutely. would love to get some good results out of this and give something back to this wonderful site.
  3. 3/4 of 4 responses now in. acknowledged i had other accounts open but no judgements. there were defaults at the time: You believe Uncle Buck did not perform the correct affordability checks prior to approving your loan applications. Our Investigation and outcomes You made your first application on xx January 2016, for an amount of £100.00, to be repaid over three monthly instalments of £52.93. Your application went through a credit check performed by the credit reference agency Call Credit, which confirmed the monthly income you provided of £1 290.00, was accurate. You were also subject to a work verification check, to ensure you were employed as stated on your application. The results confirmed you’d provided accurate employment information. As part of the application process, we asked you to provide details of your monthly income and expenditure, in order to assess your affordability. Alongside your monthly salary of £1 290.00, you provided monthly expenditure which amounted to £300.00, this left you with a disposable monthly income of £890.00. Having met our lending criteria, your application was approved. We received payment in full on 29 February 2016. You made your next application on 29 February 2016, for an amount of £350.00, to be repaid over three monthly instalments of £177.67. You reapplied using the existing customer section of our website, confirming your monthly income remained unchanged from your previous application. You provided monthly expenditure which amounted to £500.00, including £100.00 towards other credit commitments. This left you with a disposable monthly income of £890.00. We also confirmed your application with you telephonically, during which you confirmed you were not considering, seeking or involved with any debt management, and the loan was not to repay other debts. Having met our lending criteria, your application was approved. On xx March 2016, you contacted us and requested an early settlement figure. We advised you it would cost £431.20 to settle your loan which you accepted and paid, and your account was noted as repaid and closed. You made your final application on xx May 2016, for an amount of £800.00, to be repaid over three monthly instalments. You reapplied using the existing customer section of our website, confirming your monthly income of £1 419.00. You provided monthly expenditure which amounted to £440.00, this left you with a disposable monthly income of £979.00. Having assessed your affordability, we offered you a reduced amount of £700.00 to be repaid over three monthly instalments of £342.92, which you accepted.Having met our lending criteria, your application was approved. On 12 May 2016, you contacted us to advise your scheduled repayments would not be affordable as your working hours had been reduced. We asked you to provide your updated income and expenditure information and confirmation of your reduced working hours, in order to agree a repayment arrangement. On 6 May 2016, you contacted us to advise the income information you provided to us at the point of application was incorrect as you included possible overtime. Having reviewed your updated income and expenditure information, we agreed a repayment arrangement with you. We received your complaint on 16 April 2018. Your account was placed on hold while we investigate. Investigation Conclusion I have decided the outcome of your complaint based on the evidence I have to hand. I am sorry to tell you that I do not uphold your complaint. When assessing your loan applications, we conducted a credit check to assess your creditworthiness. As a high risk lender, even if your credit file contained certain adverse information, we would have still considered your applications. In addition to a credit check, we base our decision to lend using data held within our internal risk scorecard. During our assessment of whether you were able to afford the repayments, we took into account the monthly income and expenditure you supplied on your applications. You indicated on your applications that you had enough disposable income to pay the loans back. The figures you provided did not highlight that you were experiencing financial difficulty at the time. Uncle Buck believes that in addition to our responsible lending policy, customers ought to employ an element of responsible borrowing. To assess any loan application, we rely in part on the information provided by customers in respect of their income and expenditure. As there is no independent way to check a customer’s expenditure, we expect customers to provide us with true and accurate information in this regard. I do not find it unreasonable that we relied on figures you provided as part of our lending decisions. In addition to the above, I remind you that upon confirming your monthly income and expenditure within the loan application, you specifically agreed to the following disclaimer: “I agree that the financial information provided is accurate and I have considered potential and future income and outgoings in determining my ability to repay the loan requested”. We understand our responsibility as a lender is to ensure each loan we approve is affordable and I am of the opinion that the checks performed in respect of your applications were both adequate and appropriate. We only approved your loans once we had checked and were satisfied you could afford to repay them. I have reviewed the credit searches which we obtained at the point of application, they show you did not have any active judgements. In addition, they show you only opened a maximum of six accounts in the previous six months, which would suggest you were not reliant on short term lending. There was nothing within your credit file which would have given us reason to decline your application. Whilst you have taken out a number of loans with us, I do not consider our three month instalment product allows for consecutive borrowing. It is specifically designed to ensure consumers do not enter a cycle of borrowing. We do not allow a customer to make a new application after the first or the second instalment is repaid but rather when all three repayments have been paid, therefore you could only make a new application at the very least every three months. The point of this is for each loan you were able to repay the first two instalments without borrowing again, which - in my opinion – evidences the loans were affordable for you and breaks any potential borrowing cycle. I feel it is important to highlight that your ability to repay the loan was impacted by a change in circumstances, your reduction of income, rather than the loan itself being unaffordable. I am satisfied that we acted sympathetically when you advised us that you were experiencing financial difficulty by agreeing a repayment arrangement. In summary, I am satisfied we assessed your affordability at application correctly and it was your subsequent financial difficulty which hindered your adherence to the original loan agreement. I note that you have a balance outstanding which you were repaying through a repayment arrangement. I will continue to hold your account until the close of business on 25 June 2018 to allow you to contact the Collections Department on 01959 583 979 to reschedule your repayment dates. Please be advised that if we do not hear from you within the above timeframe the hold will expire, and recovery action will resume. If you are currently experiencing financial difficulty I have included a list of organisations who may be able to assist you: The Money Advice Service Telephone: 0300 500 5000 http://www.moneyadviceservice.org.uk
  4. excellent thanks for explaining. so sit tight and wait and see if this letter arrives
  5. hi fkofilee, ive sent off FOS complaints for satsuma and lending stream. not told either. im maintaining my £1 to satsuma whilst this is being looked into. given lending streams poor response, im expecting them to chase me for money as the payment plan is due to increase to £29 this month. do i keep paying them £1 a month token payment or email them to put the account on hold? they have not even acknowledged the complaint for the loan that is outstanding, der!!!
  6. thanks for your reply. is that a letter they send when you dont pay?
  7. Hello, I have received a parking charge notice from Local Parking Security. now i was going to pay it but was told by a work colleague this may not be enforceable. what are your thoughts please? For a windscreen ticket (Notice To Driver) please answer the following questions.... 1 The date of infringement? 30/05/2018 2 Have you yet appealed to the parking company yet? [Y/N?] NO If you haven't appealed yet - ,......... have you received a Notice To Keeper? (NTK) [must be received by you between 29-56 days] what date is on it Did the NTK provide photographic evidence? NO 3 Did the NTK mention Schedule 4 of the Protection of Freedoms Act 2012 (PoFA) [Y/N?] N/A 4 If you appealed after receiving the NTK, did the parking company give you any information regarding the further appeals process? N/A 5 Who is the parking company? Local Parking Security Ltd 6. where exactly [Carpark name and town] did you park? Varsity Pub, Coventry
  8. quick question, as per Satsuma. i still owe them money. do i inform i am logging complaint to FOS and to keep paying my token payment of £1?
  9. Thanks DX. Will get to FOS now. thats 2/4 gone straight to FOS. think it willl be same for all
  10. do i go back to them advising they have not inestigated properly or as they are quoting a final response go straight to FOS?
  11. right. i have a reply from Lending Stream. Its poor to say the least. my original letter was complaining about 8 loans between 2013-16. They have sent the following: Dear This is in reference to your correspondence dated 15th April 2018 about a complaint questioning the affordability of certain loans taken out with Lending Stream. We have reviewed your accounts and would like to share our findings. Before doing so, we would like to highlight that Lending Stream conducts rigorous affordability assessments for all its customers on each and every loan application. Furthermore, we would like to clarify that Lending Stream does not offer payday loans where the full amount is due within a thirty-day period, nor do we allow for rollovers. The Lending Stream product is a monthly installment loan, with a typical tenure of 6 months, designed specifically to lower the monthly repayments and allow the customer to repay the loan over a longer period of time. Our Findings Between 9th November 2015 and 9th November 2015, you borrowed one loans from Lending Stream with Loan IDs -. One loan was successfully closed In-fact one loan was pre-closed before the original loan term. Below, we highlight the affordability checks conducted on each loan which was offered to you. Loan was approved for 100 GBP on 9th November 2015 based on the following affordability information and checks: · Your stated monthly income was 1290 GBP and you confirmed that you were in full-time employment. We also independently verified this income with third party sources · Your stated monthly expenditure was 630 GBP, leaving you a monthly disposable income of 760 GBP. Furthermore, we asked you to subdivide those expenses into specific categories, where you provided the following breakdown: o 230 GBP for Mortgage / Rent o 50 GBP for Utilities o 100 GBP for Food o 100 GBP for Transport o 100 GBP for Credit Expenses o 50 GBP for Other Payments · Using national averages for expense categories where data is available as a third party verification of your submission, we revised upwards your total stated expenses and this still resulted in a viable disposable income · The loan amount approved was 100 GBP which resulted in an average monthly payment to Lending Stream of 31.73 GBP, well within the overall disposable income · A credit worthiness check was completed and the third party credit reference agency confirmed a rating which was satisfactory for the loan obligation Based on the above information we conclude that proper and proportionate affordability checks were conducted on Loan . Based on all the loan by loan information provided above, we conclude that proper and proportionate affordability checks were conducted at the time each loan was approved. One loan was successfully closed In-fact one loan was pre-closed before the original loan term. We received no calls or emails from you at any point during this time indicating financial difficulty or distress. If you have any additional information that would be helpful in investigating this complaint, please send that to us. Otherwise, please consider this as our final response on the matter. You have the right to refer your complaint to the Financial Ombudsman Service, free of charge – but you must do so within six months of the date of this email. If you do not refer your complaint in time, the Ombudsman will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances. For example, if the Ombudsman believes that the delay was as a result of exceptional circumstances. For further information, please visit http://www.financial-ombudsman.org.uk/ Should you have any unaddressed queries, you may email us at [email protected] or call on 0203 365 0138 from Monday-Friday, 7AM-10PM (call charges apply). Regards, Lending Stream Complaints Department
  12. Nearly 7 weeks have passed and only one reply which ive sent to FOS. Is it normal for these PDL companies to reply last minute or not at all?
  13. im currently writing my FOS complaint and just wanted an opinion on the wording if possible, please. Complaint: I have made a complaint to this company regarding irresponsible lending. I do not believe i should have been lent the money at the time due to repeat borrowing from this company with 3 loans in the space of 5 months. Any checks at the time should have highlighted i was borrowing with other payday lenders and had 2 payment plans at the time. Also my credit file shows 4 defaults from this time which are still on there now as well as plenty of settled payday loan accounts. Had bank statements been asked for, it would have shown my salary going in and within 24 hours my account empty due to other loan repayments aswell as payments made to family who had bailed me our for bills. This is the tricky bit! am i being cheeky? how do you want the business to put things right for you? I would like them to acknowledge they should not have lent and repay me the interest on the loans with 8% to reduce or write off the remaining debt as still cannot afford to pay the debt off.
  14. following the reply, do i need to reply or just send straight to FOS for this one? thanks in advance.
  15. ok, ive had the first reply back from Satsuma. they declined advising the following: Sats.pdf
  16. ah will do! thanks for the advice. i'm 2 weeks into the complaints now so should start getting reponses soon. will update when i do
  17. i thought it was a bit intrusive TBH. Ill just advise the account is closed. if they persist ill wait til after 25/05. never knew SAR's will be free from that date. thats good news
  18. quick update. all complaints logged and the replies are filtering through. uncle buck have asked for a copy of my credit report showing the defaults and all the settled loans - sent that via email. they are also asking for bank statements from the time of application. is this normal practise for the lenders to ask? issue i have is i closed that account and opened another elsewhere. i can of course approach my old bank for statements if need be.
  19. thanks for your reply fkofilee. ill now get the letters emailed off. Yes read the guide. ill update once i get some replies. Letters now sent via email
  20. ok first bit of information back off Uncle Buck so i am attempting to prepare my letter. after reading the guide, is it the interest i am asking for back plus 8% or to write off my existing debt? i have checked my credit file, they completed a credit check and money laundering. at the time there was plenty of other loans that had been settled plus 5 defaults on my alythough not all were PDL. This is my breakdown: 01/2016 - loan £100, repaid £148.20 02/2016 - loan £350, repaid £532.99 04/2016 - loan £700, on payment plan - paid £126 so far but have a balance of £900 left here is my first letter. does this look ok? Dear Sir/Madam, I have had 3 loans from you between XX/01/2016 and XX/05/2016, one of which I am in a payment plan. Your loans trapped me into a debt spiral, with the repayment taking so much of my wages that I had to borrow again to cover my next month expenses. For this period my income averaged about £1200 a month. My living expenses were roughly: rent £400 Council tax £70 Utilities and bills £170 Transport costs £180 Clothes £70 Food and toiletries £100. Other debt repayments £140. Total £1140 per month. This shows that there was no way I could afford these loans. When I repaid them, I had to borrow again to get through the next month. You should have realised from the number of times I rolled loans or borrowed again that my debt problems were getting worse. It was not responsible to continue to lend to me. My bank statements would have shown further payday lending and my account being completely empty within a day of payday due to lending from friends and family too. From 2015-2017 I have borrowed and paid back over 20 payday loans from providers along with yourselves. My credit reports would have shown my other debt repayments and problems including late payments on other payday loans and 4 defaults on existing accounts from 2014 inc, XXXX AND XXXXX. You should never have given me these unaffordable loans. I would like to ask you to refund the interest and extra charges I paid. The Financial Ombudsman suggests that statutory interest is added to this sort of refund. I only found out I could make this sort of irresponsible lending complaint in April 2018. I look forward to your reply. Yours Faithfully,
  21. yes. ive created a spreadsheet detailing all dates loans were taken out and settled plus my existing debts. would be nice if can get amounts reduced or written off. good guide and thanks
  22. yes dx, 4 defaults from 2014 which are still on my credit file. the 4 lenders i mentioned, i have had to arrange payment plans for but have borrowed and repaid back previously, my credit file shows 18 settled PDL accounts since 2014.
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