Job Seekers and lost documents

[woodyuk]

Hi

 

I signed on in Feb 09 and provided all my documents including a P45. I knew I was due some tax back and expected a refund from the job centre.

 

I never got my refund and was told by the job centre I was not due one. I called the Tax office and they said I was due around £2k. I called the job centre back and it seems they never entered the P45 I provided them which was why they they said I was not due a refund. This was after my times being told by the job centre I did not understand how tax refunds works!

 

They then said they would check my master documents supplied, and would need to get from archives. I have been called today to be told that they cannot get the documents, due to health and safety they have been stored in an area that they are now longer allowed to access!

 

They have now said there is nothing I can do. The tax office wants a P45 from the job centre and a p60, I cannot provide the p45, until I sign off.

 

I told the job centre I would file a claim for all my documents within 40 days, but was told if my documents were stored in this special health and safety area they could not be provided under any circumstances!

 

Any ideas?

[loan_ranger]

Hi Woody, I recently helped someone on another thread with some advice:

http://www.consumeractiongroup.co.uk/forum/benefits-tax-credits-minimum/260788-help-applying-tax-rebate-2.html#post2959516

 

RE. Tax year 2009 -10. Get evidence to show HMRC what you were doing throughout the whole tax year. Provide the HMRC with the evidence (pay-slips or print-outs from your previous employer(s) showing your gross income and tax deducted) and get JCP to provide evidence that you were on JSA for the other periods (i.e. paid well below the P.A.Y.E. weekly tax threshold - £124.51 for a single person on tax code of 647).

[jabba jones]

 

I have been called today to be told that they cannot get the documents, due to health and safety they have been stored in an area that they are now longer allowed to access!

 

They have now said there is nothing I can do. The tax office wants a P45 from the job centre and a p60, I cannot provide the p45, until I sign off.

 

I told the job centre I would file a claim for all my documents within 40 days, but was told if my documents were stored in this special health and safety area they could not be provided under any circumstances!

 

Any ideas?

 

As unbelievable as this sounds it is correct.

 

These were emailed to me a couple of weeks ago.

 

Files not in pickable location - 24 May 2010

A Health and Safety issue has arisen temporarily affecting files located within the highest storage levels at Heywood. Files affected have been made unavailable for request for the time being. As soon as the issue is resolved they will be made available again. These files will appear in the search results table with the status "Not in pickable location"

 

There is currently a Health and Safety issue in Heywood and they are not picking any files from the top 2 shelves. Approximately 150,000 boxes (2 million cases) are stored on these shelves. If the file you require is in these boxes it will show as "not in pickable location" .

 

Just keep checking with your local jobcentre, these papers will become available again..... eventually!

[honeybee13]

Hi jabba. You couldn't make it up, could you?

 

HB

[loan_ranger]

This is what you get with "out-sourcing". Capita plc. got £70m over 7 years to mess this job up.

http://www.capita.co.uk/media/Pages/Capita_to_provide_DWP_with_Records_Management_Service.aspx

[woodyuk]

All sorted in the end. However not by job centre, although a manager did call me back and said it was totally stupid problem with the health and safety thing and apologised for the screw up with not entering my P45.

 

I called tax office, they had past employment details, and just asked me the figure of p60 from job centre which i had been sent a copy of. Was told by HMRC that it was all computerised now so no need to send anything in, was told my refund total and said payment should be made by the end of June. Lets wait and see!