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    • I had some contact with this company earlier in my working life but I'm afraid there's not a lot I can suggest that you haven't already done. During your grandfather's time  British Celanese was a subsidiary of Courtaulds. Courtaulds was subsequently (after your grandfather had stopped working there) acquired by Alzo Nobel. They in turn closed down the Spondon site and sold it. I have no idea what the number is that you are trying to call. It's a Derby (Spondon) area code but the number appears not to be allocated. From my slim knowledge of the history of the company I would have expected your grandfather's pension to be in the Alzo Nobel (CPS) Pension Scheme.  But Willis Tower Watson are the Pension Scheme Administrator of that scheme and would be the people who should know if your grandfather had contributed. Is your grandfather certain he contributed? Joining pension schemes wasn't compulsory in those days. Or might he have got his contributions returned when he left them? That happened sometimes back then. Sorry not to be of more help.      
    • I am sorry I am not aware of this report from IAS assessors? The Court will consider my application at a online hearing in June. The Court instructed me to send Bank copies of my sons condition proving he could not have been the driver I have heard nothing further. My son is not aware of any proceedings I have not involved him to avoid causing him distress, he has been sectioned a fair few times and I need to avoid this happening.
    • I am very pleased that the Court has taken the decision to allow you to  represent your son and hope that he is happy enough with that to relieve the stress he will also be feeling. I do agree that Bank parking are so insensitive, greedy, horrible etc etc to continue proceedings considering  in what it is a very minor case of a wrong number plate . Even their  own  IAS Assessors, who are normally hopelessly biased in favour of their members, went out on a limb and said  " The Operator's evidence shows no payment for the Appellant's vehicle, or anything similar. It does show two payments for the same registration in quick succession. I would take a reasonable guess, based on the circumstances described, that the person paying has paid for the registration of the person they assisted again." That is damning evidence and you must take that report with you as well as including that in your Witness Statement which we will help you with. I would expect that Bank would discontinue the case at that point.  But I am sorry to say  that you should not count on it.  
    • Evening all,   I have deliberated over this offer for two weeks and I have decided to take their offer. I do understand that some may prefer us to go to court and receive a judgement but with our personal circumstances and my current military commitment that could become an issue. I am so grateful for all the help and support you have all offered me over the last few months. I will continue to monitor this site and push all those that are being wrong to get in touch.   Thank you! what you all do is truly amazing!
    • When I first responded to the PAPLOC, and received that 29 page junk back it was accompanied with a letter saying that they had already responded to my request back on Feb 18th 2023,(I never received it). I was just clearing out some paperwork today and found a letter from Lowell, dated Feb 17th 2023, explaining that they were still waiting for the documents from PayPal, and my account was on hold  until further notice.  Does this mean they were lying and can it be used against them if this goes any further? I have now filed my defence, and have had an acknowledgement from Overdales and the court. A little threatening from Overdales , explaining that part of my defence was invalid because they have now complied with the CCA, and they were still waiting for the Default notice from PayPal.
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Vodafone/Lowell***Complaint resolved***


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I must point out that whatever else is going on, Lee of Vodaphone has been both courteous and professional :) - thank you for that.

Edited by Hwyl56

That the birds of worry and care fly above your head, this you cannot change. But that they build nests in your hair, this you can prevent. --- Chinese proverb

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Lee of Vodafone has quickly and professionally sorted this matter out to our satisfaction. Thank you Lee and thank you to this website and all CAGgers who helped out - so much appreciated.

That the birds of worry and care fly above your head, this you cannot change. But that they build nests in your hair, this you can prevent. --- Chinese proverb

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Good result.

Thanks for updating-I will add to the thread title in recognition.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Cheers, Martin... things would have been so much more stressful if it hadn't been for this website! :-) At least here you can ask - and the better companies have people like Lee to help us get problems sorted.

 

Vodafone is also going to look into this dodgy practice by Lowell of pretending to be Vodafone, which is also good news.

 

Hope you all have a great weekend (go, Cymru!!! but I think we're gonna get shafted by France)

 

H.x

Edited by Hwyl56

That the birds of worry and care fly above your head, this you cannot change. But that they build nests in your hair, this you can prevent. --- Chinese proverb

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Well theres England v Ireland before that.....

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Yes I think you might be right there.

France was no walkover for England-in fact in the second half they looked very dangerous.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Yes I think you might be right there.

France was no walkover for England-in fact in the second half they looked very dangerous.

 

You mean Italy dont you. Unless they repair the wheels on the chariot then Les Bleus will trample all over them

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Cheers, Martin... things would have been so much more stressful if it hadn't been for this website! :-) At least here you can ask - and the better companies have people like Lee to help us get problems sorted.

 

Vodafone is also going to look into this dodgy practice by Lowell of pretending to be Vodafone, which is also good news.

 

Lets hope that Lee's intervention starts the ball rolling re this situation in general . . thanks Lee

 

Hope you all have a great weekend (go, Cymru!!! but I think we're gonna get shafted by France)

 

H.x

 

Glad all's sorted now Hwyl

R

[sIGPIC][/sIGPIC] I asked them to wait whilst I got my Bank card :violin:

------------------------------------------------------------------------------------------

 

Information that may help if a CCA request is refused due to the lack of a signature . . http://www.consumeractiongroup.co.uk/forum/showthread.php?248863-Signature-demands-fight-back-possible-!&highlight=

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Lee of Vodafone has quickly and professionally sorted this matter out to our satisfaction. Thank you Lee and thank you to this website and all CAGgers who helped out - so much appreciated.

 

Hi Hwyl56,

 

You're welcome and thanks for updating the thread to let everyone know that everything is now resolved for you.

 

All the best.

 

Lee

 

Web Relations Team

 

Vodafone UK

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Hi Hwyl56,

 

You're welcome and thanks for updating the thread to let everyone know that everything is now resolved for you.

 

All the best.

 

Lee

 

Web Relations Team

 

Vodafone UK

Whilst not taking away from your good work its apity that your employers wouldnt be sure of their facts before passing alleged debts on to the likes of Lowell or DLC

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You mean Italy dont you. Unless they repair the wheels on the chariot then Les Bleus will trample all over them

 

Nice one! :lol: (no offence all you lovely English fans out there :wink:)

That the birds of worry and care fly above your head, this you cannot change. But that they build nests in your hair, this you can prevent. --- Chinese proverb

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Yes not the results we was expecting .....we wuz robbed :mad:

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Whilst not taking away from your good work its apity that your employers wouldnt be sure of their facts before passing alleged debts on to the likes of Lowell or DLC

 

Absolutely agree with ODC - things like this cause extra unneeded stress, especially when the person involved has already had a heart attack thanks to inept & vicious companies like Lowell. :mad:

 

Have put in formal complaint to OFT about Lowell (not Vodafone) & sent them the 'fake' letters. Hopefully Vodafone will take more care in the future about whom they use to chase real debts.

 

Meantime I'm just happy that there are switched-on folk on CAG like Lee:) of Vodafone as well as the most fabulous CAGgers:):) to sort things out when they go ****-up.

 

Huge thanks again & respect to everyone who helped out on this thread.

:):):)

 

Hope your team wins this weekend,

H.xx

That the birds of worry and care fly above your head, this you cannot change. But that they build nests in your hair, this you can prevent. --- Chinese proverb

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Yes not the results we was expecting .....we wuz robbed :mad:

 

I know how you feel :wink: still, there's always the footie tomorrow night :)

That the birds of worry and care fly above your head, this you cannot change. But that they build nests in your hair, this you can prevent. --- Chinese proverb

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Ha Ha yes....thats another story.

 

In fact I think we need a 6 nations thread here for all us Telecoms viewers.

 

I was going to move some of these posts and do it-but some are integrated with the Voda issues so will leave alone.

 

Dont want Buzby complaining:lol:

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Yo, Mart,

 

I've put up a new thread (click here) in the Digital TV forum, just by way of stress relief, as I've really enjoyed seeing the rugby discussion here.

 

If it's not okay I hope someone will remove it.

 

Take care,

H.xx

That the birds of worry and care fly above your head, this you cannot change. But that they build nests in your hair, this you can prevent. --- Chinese proverb

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  • 1 month later...

The final result, a letter from Lowell to say that this matter is closed.

 

I wonder how much it hurt to write that!!!!:D:D:D

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That the birds of worry and care fly above your head, this you cannot change. But that they build nests in your hair, this you can prevent. --- Chinese proverb

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So much of this result is down to your courtesy, professionalism, and quick action. Because of you, Lee, I now have a much better opinion of Vodafone.

 

Take care yourself & thanks again.

 

H.xx

That the birds of worry and care fly above your head, this you cannot change. But that they build nests in your hair, this you can prevent. --- Chinese proverb

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Hi H,

 

That's very kind over you to say so - thank you.

 

It's always great when we're able to get things resolved for our customers who post on forums such as CAG and if you know of anyone else in need of some assistance with anything Vodafone related don't hesitate to point them in the direction of the Web Relations Team.

 

All the best.

 

Lee

 

Web Relations Team

 

Vodafone UK

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  • 1 year later...

Hi May Fly,

 

I can confirm that in this instance the contact made with the OP was as a result of a referral from us.

 

Naturally, should any of our customers raise concerns over contact they've had via a DCA then we're happy to investigate these and provide specific feedback where necessary.

 

Best wishes,

 

Lee

 

Web Relations Team

 

Vodafone UK

 

 

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its good that it was sorted out, but what about Lowell pretending to be Vodafone? What happened to the complaint, was this another DCA that just got away with it?

Did Vodafone impose any sanctions on Lowell, or did Vodafone actually allow Lowell to act like that?

 

Hi, May,

 

Lowell didn't get away with it in that Lee of Vodafone immediately sorted the problem out. As both myself and OH are in ill health I didn't pursue with a formal written complaint.

 

I did complain to OFT (without luck) but also think, with all respect to Lee who is *great* at his job, that Vodafone should re-consider using the services of a company that uses deceitful practices, especially when harassing sick people for a debt that isn't owed to them.

That the birds of worry and care fly above your head, this you cannot change. But that they build nests in your hair, this you can prevent. --- Chinese proverb

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