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    • Hi, I’ve just spotted an Arrangement to Pay marker (TransUnion) on my Barclays Mortgage account for 1 month in March 2022. I’ve spoken to Barclays Customer Service and Complaints about this and they’ve given me some background but have closed my complaint: Direct Debit for mortgage bounced in February and I didn’t notice this at the time. Realised there were arrears in March and called customer service straight away. Offered to pay half the arrears on the call with the other half of the arrears the following month. I prob suggested or accepted this as had done that many years previously when I was a poor student with no adverse consequences. Paid in accordance with this. Barclays call notes report they informed me credit reference agencies would be notified and I indicated I understood. However, complaints team couldn’t access the call because it was too old. They advised I could request a transcript through GDPR and complain via ombudsman if still unhappy - I’ll process the GDPR request this week. Whilst it may be factual that I entered into some kind of arrangement regarding the arrears, it wasn’t clear to me that they would be treating it and reporting it as a formal payment plan along with the potential consequences of this. At no point did I agree to or request to “reducing my contractual payments” - I paid my contractual amount for March and April with 50% more on top. I guess it’s likely they did say something vague about credit reference agencies and it’s also possible that I may have agreed without fully understanding it would be different to a late payment marker. I’m not 100% sure of the impact of the AP but I believe it did tighten up balance transfer and new card offers (Lloyds group in particular) even though the rest of my report is spotless and I have many years managing multiple high balance cards. Although it may have been less comfortable, I also believe I had the means to pay the balance in full if I’d realised the impact at the time. Finally, it feels like Ive been penalised for speaking to customer services directly rather than just upping my payments to cover the arrears. Historically, I was under the impression that Barclays mortgages weren’t even reporting arrears of less than 2-3 months as late payments - although this may have changed since the last time I was in arrears. I’ve had a browse through threads about AP markers and it seems like removal is unlikely if it’s deemed factual but it may be worthwhile escalating to FOS or ICO? Will update with transcript details once I’ve raised and received a response to my request. I suppose the upside of this is that I’ll be even more cautious about negative markers in the future. Thanks, J
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Advent Computer Training (Barclays Partner Finance)Info and discussion thread


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If anyone is actually going to proceed with the exams and want some testing software then have a look here. Advent screwed me over big time, I do blame advent not Barclays yet as tbh know one has had a proper factual answer or resolution to this problem. I've got my final comptia exam next week and no one to back me up so Ive had to go looking myself which i really didnt wanna do considering i just paid over £6K to advent. i was just at a loss so i tried everything!! given up really!

 

CompTIA, MCSE, CCNA study disks with Guide books, courses, video tutorial, 10000s of exam questions only £5.99 - £6.99

IT Brewery

IT Course DVDs

 

That looks like a pretty amazing deal as i'm sure the electronic manuals are the actual Microsoft ones that Scamvent supplied. I have been looking at Prep Logics site and the $99 30 days all access deal but it seems that there is a fair usage policy which only allows 2 or 3 downloads in the month and then its $180 dollers per month on DD!

 

IT Brewery it is!

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I don't think a bit of self help will come amiss to keep the momentum going on the studies. If it is essential to spend some money, keep receipts and forward a claim to BPF for any reasonable expenses incurred. They won't like it but why should you have to cough up because they are not providing?

 

David

 

Thats sounds like as good idea as I have just paid £88 to book my latest exam and dont think I should pay. They will be insured against this sort of thing (consequential loss).

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I wrote to BPF last Friday with all the legal stuff in and it was signed for on Monday. Got a call today (Tue) and they just said the usual re finding another supplier and it wont be too much longer...

 

I set my agreement up in dec 07 so hope that is reassuring for some with older archived agreements. Just make sure you call them to get your agreement out of archive!

 

Oh, I also wrote to Advent last Friday on advice from my trading standards officer, and guess what? Not been signed for! :eek:

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Like the idea of forwarding receipts to Barclays for additional study material we have to buy to maintain our studies somehow. Just ordered my disk from the itbrewery so i'll let ya know what it turns out like, I think my friend had some off them a few years ago and it was just rammed with info. Of course I'm thinking now that i really should have done my research before signing up to a TP. But I hope to learn from my possible big mistake!

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I dont think anyone could have foresaw this Benny-especially with Barclays being involved.Although if you look at the history with Advent-and do some backtracking into their associated affairs it can be seen that evidently there has been some trouble in the mill before.

Computer training does not appear to have been their only interests-searches have shown that there are connections with some very diverse business aside from this.

The administrators will be tasked with the job of not only salvaging what they can and sorting out creditors,but also looking as to how they got into this mess and if there was anything that could have been done to avoid it.

Its a little early to draw any conclusions,but already there are 2 things known.

Firstly that Barclays pulled out with financial support,and that Advent was unable to secure an alternative.

Both those scenarios beg questions.

Presumably Barclays were well aware of the implications so why was that decision taken ?

Was there a hidden agenda ?

I am waiting to see how things unfold,but would not trust Barclays as far as I could see them.

Advent have not shown themselves to be whiter than white,but it looks like their demise was Barclays doing-or in this case not doing.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Hello Folks!

 

Sorry to hear about this but, in view of the fact that Barclays are heavily involved, it is vital that everyone should tackle this in CAG text book fashion...

 

...and that means keep it all in writing!

 

It's tempting to pick up the telephone but, try to avoid that temptation if at all possible.

 

There are some good letters appearing here already. So, my advice is to draft very similar ones, and send them off via Recorded Delivery or, preferably, via Special Delivery. The latter has better tracking and is more reliable.

 

Many of you will be making s75 Claims against Barclays (The Consumer Credit Act 1974). It is therefore vital to start that ball rolling in the tried and tested CAG fashion, and that means keeping it all in black & white.

 

Clear out an A4 Folder, and start compiling the letters and evidence that you will need. If complaints end up with FOS, then everything will go more smoothly if you have, by then, a solid and convincing audit trail of correspondence. Likewise, should you need to embark upon Court action, then having your paperwork in order will make that task all the easier.

 

Another good tip is to save all Envelopes in which any replies are received. Get into the habit of doing this because, one day, a dated Envelope may help to prove when a particular letter was sent to you. Dirty little banking tricks can be nailed by keeping a tight handle on the correspondence, both inbound and outbound.

 

The last thing Barclays will want is a solid barrage of well crafted written complaints. So, give them exactly what they don't want.

 

I suspect Barclays have not thought this one through. Had they only looked down, they would have realised they too were also standing on the same rug as the one they were busy pulling from under Advent.

 

Indeed, if sufficient numbers of you launch rock solid claims and complaints aimed directly at Barclays, then you may find they might even elect to back pedal, and turn the financial taps back on for Advent.

 

I hope this helps.

 

Cheers,

BRW

Edited by banker_rhymes_with
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Great bit of guidance BRW.

Yes it is a mystery that Barclays must have known in advance that withdrawing their financial support for Advent would have created some problems for them,all the more reason to suspect an exit strategy for which Barclays notepads famously detail (although these are never privvy to customers eyes )

Lets not forget they have to appease their Middle East shareholders here.

Shame on you Barclays you have shown nothing but contempt for those who are the most vulnerable and have invested to make Britain great.

We know where your loyalties lie-its certainly not for students.

Give these people their money back-you can earn it by taking your excessive charges from businesses as you have done for years.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Yesterday, I called Barclay career development but they refused to help, they said, I got loan for career development and I requested to pay to advent, so they dont have any concern with this matter. Atually I already paid off all my loan and I took another loan from Barclay to paid off to avoid interest. Is any one have the same situation or can guide me what can I do?

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just for note. those who have had/asked for their accounts to be frozen should be getting it in writing anyway. any changes to your DD has to be confirmed in writing as per the DD agreement. still its best to ring up and request it.

 

as per me earlier post a couple of pages back. i never said i believed them. I'm gonna see if they have frozen my account as i'm gonna call them again today just to clarify something with them and then ask for it to be sent out via post.

 

oh and BPF isn't actually Barclays, they just get 3rd parties to sell the loans. mines with clydesdale financial services, i know some of you are with other companies they are under the thumb of the Barclays.

 

as i've worked in insuarance for a bit i know some of the things they have to go through that is set out by the FSA. it is quite simple that if you have a gripe about any financial body. Be it banks, insurance companies, credit cards etc then you can take it to the FSA.

 

should what said financial body be doing is against the rules set out then they will get heavily fined and be forced into rectifying it pronto.

 

all we can do is keep at them for some solution to be agreed on. as BRW said... get everything in writing. ask for transcripts of important calls as its your legal rights (costs £10)

 

i'll give them till the end of the month and if nothing heard then i'll take it to the FSA and see what they say (they ain't much better tbh but anything is worth a try)

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oh and BPF isn't actually Barclays, they just get 3rd parties to sell the loans. mines with clydesdale financial services, i know some of you are with other companies they are under the thumb of the Barclays.

 

 

Clydsdale Financial Services Ltd T/A Barclays Partner Finance is a wholly owned subsiduary of Barclys Bank.

 

They are currently being intergrated into the mainstream structure - which means bye bye for the people in Glasgow.

 

Barclays Partner Finance (Relocation): 17 Dec 2009: Scottish Parliament debates (TheyWorkForYou.com)

 

David

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I'm not sure whether this has been covered in the thread (40 pages is alot to read)

 

I was thinking earlier about how barclays are trying to provide us with alternate training.

 

How would Barclays know what course each student is on?

 

I have looked over my paperwork for barclays and there is no disclosure information there telling me that they know about what I am doing with advent - surely if they have this information it is in breach of the data protection act?

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Hello Folks!

 

Sorry to hear about this but, in view of the fact that Barclays are heavily involved, it is vital that everyone should tackle this in CAG text book fashion...

 

...and that means keep it all in writing!

 

It's tempting to pick up the telephone but, try to avoid that temptation if at all possible.

 

There are some good letters appearing here already. So, my advice is to draft very similar ones, and send them off via Recorded Delivery or, preferably, via Special Delivery. The latter has better tracking and is more reliable.

 

Many of you will be making s75 Claims against Barclays (The Consumer Credit Act 1974). It is therefore vital to start that ball rolling in the tried and tested CAG fashion, and that means keeping it all in black & white.

 

Clear out an A4 Folder, and start compiling the letters and evidence that you will need. If complaints end up with FOS, then everything will go more smoothly if you have, by then, a solid and convincing audit trail of correspondence. Likewise, should you need to embark upon Court action, then having your paperwork in order will make that task all the easier.

 

Another good tip is to save all Envelopes in which any replies are received. Get into the habit of doing this because, one day, a dated Envelope may help to prove when a particular letter was sent to you. Dirty little banking tricks can be nailed by keeping a tight handle on the correspondence, both inbound and outbound.

 

The last thing Barclays will want is a solid barrage of well crafted written complaints. So, give them exactly what they don't want.

 

I suspect Barclays have not thought this one through. Had they only looked down, they would have realised they too were also standing on the same rug as the one they were busy pulling from under Advent.

 

Indeed, if sufficient numbers of you launch rock solid claims and complaints aimed directly at Barclays, then you may find they might even elect to back pedal, and turn the financial taps back on for Advent.

 

I hope this helps.

 

Cheers,

BRW

 

Nice one BRW

 

David

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I was thinking earlier about how barclays are trying to provide us with alternate training.

 

How would Barclays know what course each student is on?

 

I have looked over my paperwork for barclays and there is no disclosure information there telling me that they know about what I am doing with advent - surely if they have this information it is in breach of the data protection act?

 

Very good point

 

If they do know they shouldn't.

 

If they don't know - (which I strongly suspect) - how on earth do they know what course providers/courses they say they are organising?

 

It rather gives a lie to the bullsh*t letters they've been sending out.

 

David

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Hi all,

I went to CAB today to find out about freezing my BPF account, and got told to get in touch with cosumer direct which i did.

I was advised not to freeze my account just yet, but write a letter of complaint stating that i want a firm offer of a training provider in writing in the next 14 days, or ill be looking for cancellation of the contract. Which im going to try.

Also got told whatever exspenises i incur in the mean time can be claimed back a later date too

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Hi all,

 

It looks like a whole [problem]. I think people in Barclays Finance Partner must have known well in advance this was going to happen but they kept making agreement with new students. For instance, me/myself. I signed agreement with Barclays in end of Oct 09 but literally after 3 months I am with these crap money suckers. IT IS A FIXED [problem].

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Anyone know when the insolvency practitioner will be appointed? It's been 2 weeks now and still no news, especially for those who paid up front using their own cash.

 

Thanks to the 40+ of you who has taken part in the survey I am running (QuestionPro Survey - QuestionPro : Company Satisfaction). Results will be posted soon.

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Anyone know when the insolvency practitioner will be appointed? It's been 2 weeks now and still no news, especially for those who paid up front using their own cash.

 

Thanks to the 40+ of you who has taken part in the survey I am running (QuestionPro Survey - QuestionPro : Company Satisfaction). Results will be posted soon.

 

Not especially for people who paid up front, as we are all in the same boat, especially when i have to continue paying for something im not getting & dont want now this has happened & especially when im gonna be paying upto 10000, so they should hurry up & get involved for ALL of US, we r all equal in this situation wether u paid up front or are still paying

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Hi everybody Im in the same boat as all of you i have already paid £1,800 pound and not even done my first exam not even been officially notified about advent by them or bpf been in touch with bpf as soon as i heard the news frozen my account and spoke to consumer direct they said send a letter so i sent this.

 

Customer Relations Department

Barclays Partner Finance

PO Box 3979

Glasgow

Scotland

G51 1YL

 

 

Dear Customer Relations Department

Account No .................................

Consumer Credit Act 1974 (as amended)

 

I have been made aware that Advent Computer Training has gone into administration and am aware that you are currently trying to find another training provider for the students of Advent. I am also aware that I am not obliged to accept the offer of a new training provider and would like to make the decision of choosing my own provider. I would therefore like to cancel my contract for my MCSE which I purchased on........ at a cost of £....... plus £....... interest, under a regulated credit agreement and would like a refund for the amount I have already paid.

 

Under section 75 of the Consumer Credit Act 1974, I hold you jointly and severally liable for the breach of contract with Advent Computer Training and therefore would like you to resolve this matter within the next 14 days.

 

Yours faithfully

 

bpf then called me a couple of days latter with the same bull s..t saying they are not in breach of contract and are trying to find another training provider that is like or better than advent so i told them to send it me in writing got back in touch with consumer direct they said send another letter stating that unless they find a like for like training provider within 28 days then u will find them in breach of contract and take matters further. ie legal action hear is the letter im sending sorry this post is so long just wanted to get my story across thanks for reading hope this helps.

 

Customer Relations Department

Barclays Partner Finance

PO Box 3979

Glasgow

Scotland

G51 1YL

 

 

Dear Customer Relations Department

 

Account No .....................

Consumer Credit Act 1974 (as amended)

 

Further to our recent telephone conversation I understand that you won’t cancel my contract and will not be giving me a refund for the amount that I have already paid. I would therefore see it only reasonable that you find me another training provider that is like for like to advent computer training at no extra cost to myself within 28 days or I will find you in breach of contract and take this matter further. I look forward to hearing from you soon.

 

Under section 75 of the Consumer Credit Act 1974, I hold you jointly and severally liable for the breach of contract with Advent Computer Training and therefore would like you to resolve this matter within the next 28 days.

 

Yours faithfully

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hello everyone,just to add to all the posts ive read, i got the same email on the 27th jan. Ive been signed up on one of the courses with advent since august and got my £5500 through barclays. I believe it has all been a complete [problem] all along. It doesnt cost £5000 to get certificates and training u can do the same course at a local college for not even a fraction of the cost. I signed up with advent cause i wanted a career and the salesman who i saw was so good at selling the course i just said yes and later regreted it. I dont care if barclays say they are not involved they obviously are and ive closed my account down in order to make 100% sure they are not getting anymore money out of me. think that in this hard time britain is in it is very very heartless and cruel and totally stupid of this company and bank to rob innocent people of their only bit of money left. I hope there is a way to get our money back cause i certainly do not want to be offer another mickey mouse computer course.!!

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hi all, i received my letter 2day abt freeze on my account..guess what? that letter has my postal address and mentioned some other folks name in the letter..it show how much concern they show towards this problem.

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Hi,

 

I've was on the MCDBA course with Advent. Hardly started the course, hadn't taken an exam yet. In my last year of paying £4000. With the help of Advent in Milton Keynes I took out an interest free loan with Hitachi Finance.

 

No one has mentioned them in the forum from what I can see. I have submitted a Section 75 claim as previous people recommended.

 

Anyone else have a loan with them?

 

Cheers

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Hi and welcome

 

No one has mentioned them in the forum from what I can see. I have submitted a Section 75 claim as previous people recommended.

 

Look here:

 

http://www.consumeractiongroup.co.uk/forum/students/244742-advent-computer-training-hitachi.html

 

I would suggest you keep an on both forums as reactions from these comapanies may differ, but their liabilities remain the same so there is a fair ammount of crossover.

 

David

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