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Capone/cabot v OH (disputed Acc)


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Received letter from debitarse thanking me for my recent letters (which of course they always maintained I never sent - proves my point that they WERE lying!)

 

My account is being passed to someone else deeper in the pond to surface and harass me.

 

Oh well - sh#t 'appens - they aint getting anymore then I can COMFORTABLY afford !

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Received letter from debitarse thanking me for my recent letters (which of course they always maintained I never sent - proves my point that they WERE lying!)

 

My account is being passed to someone else deeper in the pond to surface and harass me.

 

Oh well - sh#t 'appens - they aint getting anymore then I can COMFORTABLY afford !

Hi may be lowell mine was sold to them and have put a default on my file:mad:

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  • 3 months later...

Please help - capquest not giving up

 

 

Hi all, have sent capquest the bemused letter and told them to send it back to capone - in line with other 'agreements' posted on the forum.

 

However I have just received a letter from them :-

 

----------------------------------------------------------------------

 

Further to your recent correspondence.

 

Please find enclosed copy document(s) as requested. (I didnt request it, I told them the account is in dispute) If you are not currently repaying this account on an agreed arrangement, it is now imperitive that you deal with this matter immediately by sending your payment directly to:

 

PO Box 396

Fleet

Hampshire

GU51 2WJ

 

Payment can be made by cheque or postal order ensuring that you quote your reference number clearly on the reverse, or alternatively you can pay by debit or credit card by telephoning: 0870 084 3530.

 

CapQuest have the facility to set up a direct debit mandates (minimum £5) and you would therefore be required to telephone the above number and have your bank details available when you call.

 

We have placed your account on hold until ** may, if we do not receive contact from you by this date, your account will be passed to our Collections department for further action.

 

--------------------------------------------------------------------

 

Took them 3 days from writing to putting it in the post 2nd class. Have until Monday to contact them.

 

Also enclosed was the 'agreement' as in the scan #1, which I have disputed, I have scanned this again as below. Any help in getting this sent back to capone would be greatly appriecated.

 

capone have been told countless times its in dispute and they have ignored my cpr 31.16 request for the agreement.

 

 

scan0004.jpg

 

 

REVERSE Page

 

scan0003.jpg

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What they have sent is not enforceable as it doesn't have any of the prescribed terms

 

Thanks Steven,

 

Will be sending Capquest suitable letter tomorrow telling them (again) to send it back to capone.

 

Beachy

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Well despite my second (stronger worded) letter to capquest, this morning I received a template plate in response to my 'what the **** are you do with this send it back to capital 1'

 

"we acknowledge your letter and have passed it to our client for consideration"

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Received yet another letter from capquest with capital one response.

 

In a sepertate letter from them was an I&E form to complete and return.

 

Crap1 do not consider the account in dispute, according to them all I have complained about is D2D collection visit, capquest told to collect as normal - how wrong they are !

 

Copying my dispute letters and cpr 31.16 letter and sending it to them.

 

Just how much does it take to get these muppetts to pass it back to crap1?

 

Beachy

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Technically, of course, they have complied with your s78 request so the account is not in dispute on that basis. If you are questioning the balance (eg because of charges) then you can put it in dospute on that basis. I think you may need to clairify with them - sending the letter you propose will have that effect

 

 

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Thanks Steven - although Iam a little confused now.

 

Your post #188 confirms that what C1 have supplied is not enforceable as there are no prescribed terms - this surely means the account is in dispute.

 

Yes there are charges on the account, not a great amount. Would you be suggesting that charges are the only reason to dispute the account?

 

Beachy

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I keep on pointing out that complying with s78 and producing an enforceable agreement are two entirely different things.

 

Sending an 'agreement' that complies with s78 means that they are not in default (the accoiunt is not in dispute) but what they send is often not enforceable.

 

 

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Thanks Steven,

 

As Capital One have ignored my CPR31.16 after Debitas threatened legal action, and the 'agreement' does not comply with sections 60 & 61 of the CCA I take it that I will have to include the fact that there are unlawful charges in order to 'dispute' the account.

 

Secondly, as capquest are only acting as collectors for capital one , what right do they have in sending me an I&E form to complete?

 

have dug out the DN, it states the arrears amount to be paid within 28 days, would this statement be compliant?

 

Sorry, but I'm a slow learner

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Yes, you should put in a claim for the charges whatever. If they start court proceedings, you can counterclaim

 

In principle, they should give an actual date - they have to give 14 days so 28 days must be safe for them

 

 

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Sorry to butt in Beachcomber:oops:

 

Steven, on one of my other DN's (and obviously Cap1), they have the 28 days to remedy rather than a date. I'm a bit wary of this and feel a decent solicitor would not find it hard to persuade a Judge that this was ok (hadn't disadvantaged me etc). Other people on my thread though seem sure that as it's not to the letter of the Act that it's cut and dried (well, as much as it ever could be).

 

Do you have any opinions on this, as I can't shake the feeling that if I ended up in a courtroom offering only that as a fault, that I'd be on very thin ice?

 

Thanks for any thoughts.

 

Lexis:)

Time flies like an arrow...

Fruit flies like a banana.

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Received yet another letter from capquest with capital one response.

 

In a sepertate letter from them was an I&E form to complete and return.

 

Crap1 do not consider the account in dispute, according to them all I have complained about is D2D collection visit, capquest told to collect as normal - how wrong they are !

 

Copying my dispute letters and cpr 31.16 letter and sending it to them.

 

Just how much does it take to get these muppetts to pass it back to crap1?

 

Beachy

Good on you Beachy!,I think you are douing the right thing! As at least by carryng on writing Dispute letters and putting in a cpr 31,16 Capquest will know you no pushover and know your rights and if they risk takeing you to court they got a good chance of looseing!You are doing the right thing as far as i can see in makeing sure that Capquest see you know your rights and they have not reeled in someone they can intimidate witha few nasty threatograms!:)

Im happy to help with support and my own opinions but as i have no legal qualifications If I offer any thoughts to your problems please take it as from my life experience only and not of any legal standing. Always take further advice from the legal experts in your final action,

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Sorry to butt in Beachcomber:oops:

 

Steven, on one of my other DN's (and obviously Cap1), they have the 28 days to remedy rather than a date. I'm a bit wary of this and feel a decent solicitor would not find it hard to persuade a Judge that this was ok (hadn't disadvantaged me etc). Other people on my thread though seem sure that as it's not to the letter of the Act that it's cut and dried (well, as much as it ever could be).

 

Do you have any opinions on this, as I can't shake the feeling that if I ended up in a courtroom offering only that as a fault, that I'd be on very thin ice?

 

Thanks for any thoughts.

 

Lexis:)

 

Hi lexus, I have a cap1 DN which also states 28days from the date of this letter, however it doesnt have a remedy date. Where they state ' you must taken action BEFORE THE DATE SHOWN' but the only date is the date they typed the letter.

 

I think if I had to soley rely on that I would be on shaky ground ( even tho the regs say it must be'a date')but luckily for me the amount required is made up of charges.

Edited by Nagasis
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Sorry to butt in Beachcomber:oops:

 

Steven, on one of my other DN's (and obviously Cap1), they have the 28 days to remedy rather than a date. I'm a bit wary of this and feel a decent solicitor would not find it hard to persuade a Judge that this was ok (hadn't disadvantaged me etc). Other people on my thread though seem sure that as it's not to the letter of the Act that it's cut and dried (well, as much as it ever could be).

 

Do you have any opinions on this, as I can't shake the feeling that if I ended up in a courtroom offering only that as a fault, that I'd be on very thin ice?

 

Thanks for any thoughts.

 

Lexis:)

 

Mornin' Lexis,

 

Not a problem - nice to get a few visitors drop in :)

 

I seem to remember seeing somewhere on the forum that a DN must have a remedy by date to be compliant and cannot state within 28 days.

 

Also I'am sure my DN isnt in the required format.

 

Beachy

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Good on you Beachy!,I think you are douing the right thing! As at least by carryng on writing Dispute letters and putting in a cpr 31,16 Capquest will know you no pushover and know your rights and if they risk takeing you to court they got a good chance of looseing!You are doing the right thing as far as i can see in makeing sure that Capquest see you know your rights and they have not reeled in someone they can intimidate witha few nasty threatograms!:)

 

Hi Sunflower,

 

Fan Club been pretty quiet lately, wheres everyone gone?

 

To be honest I got very depressed last night, spent nearly nine months hammering away at Capone & fought off debitarse twice with the unenforceable 'agreement' & account in dispute basis only to learn from Steven that an unenforceable agreement isnt a reason to dispute an account.

 

Different frame of mind today - gonna be as persistant with them as they are to me, if crappywest is only a collecting agent then they can bog off and if they bought the account both they and crap1 are wrong as I have not received any notification.

 

Rant over - caffine intake time :)

 

Beachy

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Thanks for the reply BC:)

 

Don't get disheartened - just because you can't claim the account is in dispute (as they have supplied a CCA, albeit a bit naff), doesn't mean you're set back.

 

You still hold an unenforceable agreement - that's what's got rid of every DCA we've had so far (touch wood!). I see you've already said that to them, but maybe also saying the account was in dispute when technically it wasn't has muddied the waters a little. If you just get back to them and say the agreement is a dead duck, pass it back to Cap1 as you have no legal way of getting anything from me, end of discussion, you may get a different response?

 

Also, if you've not received notification just tell them you won't correspond any more until Cap1 have clarified matters for you, as you refuse to talk about personal matters with random companies claiming to know your details.

 

Now go and have that coffee:)

Time flies like an arrow...

Fruit flies like a banana.

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Hi Sunflower,

 

Fan Club been pretty quiet lately, wheres everyone gone?

 

To be honest I got very depressed last night, spent nearly nine months hammering away at Capone & fought off debitarse twice with the unenforceable 'agreement' & account in dispute basis only to learn from Steven that an unenforceable agreement isnt a reason to dispute an account.

 

Different frame of mind today - gonna be as persistant with them as they are to me, if crappywest is only a collecting agent then they can bog off and if they bought the account both they and crap1 are wrong as I have not received any notification.

 

Rant over - caffine intake time :)

 

Beachy

Hi Beachy!

Lexis is right! They may argue that they have responded to s78 request but complying with a s78 and being enforceable in court are totally different matters,If your cca is pre 2007 and not proprerly executed as to the prescribed tems and signature as laid down by 1983 consumer credit agreement regulations and s127 of consumer credit act 1974 they have problems!:D

Im happy to help with support and my own opinions but as i have no legal qualifications If I offer any thoughts to your problems please take it as from my life experience only and not of any legal standing. Always take further advice from the legal experts in your final action,

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  • 2 weeks later...

Another letter from capquest - wots the freckin' 'eck are they & capone playing at!

 

Now they say :-

 

We have contacted our client regarding your earlier query (it wasnt, it was a complaint!), and they have responded as fellows:

 

"We can confirm that this dispute is resolved according to the dispute department. Please contact Capital One if you are still unhappy"

 

Please be advised that payment is now due in full.

 

Capital One have ignored every letter I have sent, so how can it be resolved.

 

Following threats of legal action from Debitas I sent a CPR 31.16 as THEY were threatening ME with court action which, as I understand correctly, ENTITLES me to the 'true copy of the executed agreement - this was completely ignored without any form of acknowledgement, good job it was sent recorded.

 

How can an 'agreement' with no prescribed terms not be subject to a dispute.

 

Beachy

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Just recently MacKenzie Hall were slapped on the wrist.. hard in respect of chasing debts that were in dispute. The link below is the OFT Press release.

 

The Office of Fair Trading: OFT imposes requirements on Mackenzie Hall to improve handling of disputed debts

 

This is the thread that was started in respect of the above.

 

http://www.consumeractiongroup.co.uk/forum/debt-collection-industry/195459-oft-imposes-requirements-mackenzie.html

 

I am sure that the following doesnt just apply to MacKenzie Hall, no Creditor or DCA should be chasing an account if there is a legitimate dispute. Personally, I would print off the Press release and send it to Capital One.

 

The OFT has used its powers under consumer credit legislation to impose 'requirements' on Mackenzie Hall after an investigation found that some of its business processes failed to meet satisfactory standards. As a result of these requirements, Mackenzie Hall must not:

  • pursue a debt where it has been notified in writing that there is reasonable cause to believe that the debt is in dispute, and

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print off the Press release and send it to Capital One.

 

Consider it done when they next send me a letter of demand.;-)

Please note that I am not a solicitor or legally trained. The advice I give is from my own personal experience based on my own personal circumstance. If you choose to follow any advice I may give, please make sure you understand the implications of following that advice. :-)

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Just recently MacKenzie Hall were slapped on the wrist.. hard in respect of chasing debts that were in dispute. The link below is the OFT Press release.

 

The Office of Fair Trading: OFT imposes requirements on Mackenzie Hall to improve handling of disputed debts

 

This is the thread that was started in respect of the above.

 

http://www.consumeractiongroup.co.uk/forum/debt-collection-industry/195459-oft-imposes-requirements-mackenzie.html

 

I am sure that the following doesnt just apply to MacKenzie Hall, no Creditor or DCA should be chasing an account if there is a legitimate dispute. Personally, I would print off the Press release and send it to Capital One.

 

 

Once again CB to the rescue :cool:

 

Beachy

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