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    • Your point 4 deals with that and puts them to strict proof .....but realistically they are not in a position to state that within their particulars they were not the creditor at the time of default but naturally assume the OC would have...so always worth challenging and if you get a DJ who knows his onions on the day may ask for further evidence from the OC internal accounts system. 
    • I see, shame, I think if a claim is 'someone was served' then proof of that should be mandatory. Appreciate your input into the WS whenever you get chance, thanks in advance
    • Paper trail off the original creditor often confirms the default and issue of a notice...not having or being able to disclose the actual copy or being able to produce a copy less so. Creditors are not compelled to keep copies of the actual default notice so you will in most cases get a reconstituted version but must contain accurate figures/dates/format.     .    
    • Including Default Notice Andy? Ok, I think this is the best I can do.. it all makes sense with references to their WS. They have included exhibits that dates don't match the WS about them, small but still.. if you're going to reference letters giving dates, then the exhibits should be correct, no? I know I redacted them too much, but one of the dates differs to the WS by a few months. IN THE ******** County Court Claim No. [***] BETWEEN: LC Asset 2 S.A.R.L CLAIMANT AND [***] DEFENDANT ************ _________________________ ________ WITNESS STATEMENT OF [***] _________________________ ________ I, [***], being the Defendant in this case will state as follows; I make this Witness Statement in support of my defence in this claim. 1. I understand that the claimant is an Assignee, a buyer of defunct or bad debts, which are bought on mass portfolios at a much-reduced cost to the amount claimed and which the original creditors have already written off as a capital loss and claimed against taxable income as confirmed in the claimant’s witness statement exhibit by way of the Deed of Assignment. As an assignee or creditor as defined in section 189 of the CCA this applies to this new requirement on assignment of rights. This means that when an assignee purchases debts (or otherwise acquires rights under a credit agreement) it also acquires certain obligations to the borrower including the duty to comply with CCA requirements (such as the rules on statements and notices and other post-contractual information). The assignee becomes the creditor under the agreement. This ensures that essential consumer protections under the CCA cannot be circumvented by assigning the debt to a third party. 2. The Claim relates to an alleged Credit Card agreement between the Defendant and Bank of Scotland plc. Save insofar of any admittance it is accepted that the Defendant has had contractual agreements with Bank of Scotland plc in the past, the Defendant is unaware as to what alleged debt the Claimant refers. 3. The Defendant requested a copy of the CCA on the 24/12/2022 along with the standard fee of £1.00 postal order, to which the defendant received a reply from the Claimant dated 06/02/2023. To this date, the Claimant has failed to disclose a valid agreement and proof as per their claim that this is enforceable, that Default Notice and Notice of Assignment were sent to and received by the Defendant, on which their claim relies. The Claimant is put to strict proof to verify and confirm that the exhibit *** is a true copy of the agreement and are the true Terms and Conditions as issued at the time of inception of the online application and execution of the agreement. 4. Point 3 is noted. The Claimant pleads that a default notice has been served upon the defendant as evidenced by Exhibit [***]. The claimant is put to strict proof to verify the service of the above in accordance with s136 and s196 Law of Property Act 1925. 5. Point 6 is noted and disputed. The Defendant cannot recall ever having received the notice of assignment as evidenced in the exhibit marked ***. The claimant is put to strict proof to verify the service of the above in accordance with s136 and s196 Law of Property Act 1925. 6. Point 11 is noted and disputed. See 3. 7. Point 12 is noted, the Defendant doesn’t recall receiving contact where documentation is provided as per the Claimants obligations under CCA. In addition, the Claimant pleads letters were sent on dates given, yet those are not the letters evidenced in their exhibits *** 8. Point 13 is noted and denied. Claimant is put to strict proof to prove allegations. 9. The Claimant did not provide a true copy of the CCA in response to the Defendants request of 24/12/2022. The Claimant further claims that the documents are sufficient to pursue a Judgement and are therefore copies of original documents in their possession. Conclusion 10. Without the Claimant providing a valid true copy of the executed Credit agreement that complies with the CCA, the Claimant has no grounds on which to enforce this alleged debt. 11. The Defendant was not given ample evidence to prove the debt and therefore was not required to enter settlement negotiations. Should the debt be proved in the future, the Defendant is willing to enter such negotiations with the Claimant. On receipt of this claim I could not recall the precise details of the agreement or any debt and sought clarity from the claimant by way of a Section 78 request. The Claimant failed to comply. I can only assume as this was due to the Claimant not having any enforceable documentation and issuing a claim in hope of an undefended default judgment.   Statement of Truth I, ********, the Defendant, believe the facts stated within this Witness Statement to be true. I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in it’s truth. Signed: _________________________ _______ Dated: _____________________
    • AMEX and TSB the 2 Creditors who you need to worry about the least, ever!  Just stop paying them and forget about it, ignore all their threat o gram letters.  Only if, and with these 2 it's a massive if, you end up with a claim form you need to respond, and there will be plenty of help here.
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Help with NTL...


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Hi all.

My GF moved in to a new place a month or so back and it was in an NTL area so she decided to ditch AOHELL and sign up to some NTL services (TV, Phone and Broadband) She did this via their website and took advantage of some offers that they had at the time. The thing is….when she got her 1st bill they had changed the offers she had signed up to and put her on a new package.

 

She contacted NTL and told them the problem and they told her that when she had signed up, she had chosen 3 separate offers which you can’t do. You can only have one offer per household/account, so she checked the website and found she had missed the small print which stated that. She rang them back and asked if she could cancel her contract to which she was told “NO, as her 7 days (distant sellers act) had gone”.

 

She asked why, if she was not allowed to, did they initially sign her up to the 3 different offers and why at no point during the sign up process did it “red flag” what she was doing. Also why was she never contacted by NTL and told “sorry you can’t do this….but we can offer this to you if that’s ok”. They wouldn’t give an answer. They just did what all companies do and kept telling her she was locked into a 12 month contract.

 

Surly she can request they cancel her contract as she genuinely didn’t know she couldn’t do what she did and also at the point of sale she was under the impression she was getting these offers. It would seem that NTL have entered her into a contract she didn’t know she was entering or that they have changed the conditions of her contract without informing her.

 

Any advice please.

 

We have written to NTL, but they have yet to respond. She now knows she was in the wrong, but why let her sign up to 3 offers if she wasn’t allowed to do so and then change her package/contract without informing her.

 

Oh and she paid them £75 just after she signed everything to cover the first bill…..but when it came in they still want around £120 more from her.

 

Also her new price plan put her down as having free calls any time to 01/02 numbers….but her bill states she made over 300 calls (lasting less that a min) to 0845etc numbers. That more than 10 a day, which she has not knowledge of and NTL can’t/won’t provide information on the numbers called and when they were made. Just that she made them. They say they don’t record call details which cost under a certain amount.

NatWest:

**£466.28 Settled In Full 21/08/06**

Halifax:

**Full settlement of £107.52 offerd and accepted 25/10/06**

GE Money:

**£48 settled In Full 19/09/06**

Barclays Bank:

**Full settlement of £90 offered and accepted on 24/10/06**

Alliance & Leicester:

**£170 Refunded In Full 17/09/07 (Charges due to bank error but still had to fight them for almost 3 weeks to get back)**

 

"Thin-de le'hasuan 'aloun'myin-del bpi-de gka-de hasou-de paya"

"Learn the gifts of all sights, or finish in the dance of the fallen gods."

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im sorry i havent got the info to help you out more but if she has signed up for the wrong package, then i dont think it is right for them to put her onto a package of their choice, surely she should be able to change her package of her choice even if it is only 1 of the 3 she choose. the option should be hers to choose not ntls.

 

i would suggest calling NTL back and getting put through to the disconnection dept, they will more than likely help you more than c/s. i would also try OFCOM. the amount that she has paid is very high i would say. i have NTL for b/b and phone, fair enough i dont have the tv package but even so my bill comes to around 40.00 per month, and i use the phone ALOT!!.

 

they should be someone who can advise more, and im sure they will be along soon.

 

good luck lisaxx

  • Confused 1

if i have helped you at all click please the scales on top right!

 

ABBEY

11/4 S.A.R - (Subject Access Request) SENT OFF

1/6 LBA SENT

22/7 LETTER SENT REQUESTING THEM TO REFUND CHARGES

15/7 STATEMENTS RECEIVED (ALL 6 YEARS WORTH)

20/7 CLAIM ISSUES IN OLDHAM COUNTY COURT.

8/8 CLAIM ACKNOWLEDGED GIVING THEM TILL 21/8.......

SETTLED IN FULL!!!!!!!

 

T MOBILE i won!

16/6 Data Protection Act SENT OFF

 

5/8 t mobile have failed to comply with the Data Protection Act/S.A.R - (Subject Access Request) reques ....BRING IT ON BABY!!

7/8 LBE SENT GIVING THEM 7 DAYS TO COUGH UP MY CASH

7/9 FULL REFUND BEEN SENT!!

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Thank Lisamellor. I already spoke to their disconection dept. I was on hold for over 50mins before i got through (it was an 0845 number to) and was told the same thing. Locked in a 12 month contract blah blah....One person i spoke to even said "you really thought you were gong to get all those offers" in a rather sarcastic manner. Good job i got her name and complained about her in the letter i sent to NTL.

NatWest:

**£466.28 Settled In Full 21/08/06**

Halifax:

**Full settlement of £107.52 offerd and accepted 25/10/06**

GE Money:

**£48 settled In Full 19/09/06**

Barclays Bank:

**Full settlement of £90 offered and accepted on 24/10/06**

Alliance & Leicester:

**£170 Refunded In Full 17/09/07 (Charges due to bank error but still had to fight them for almost 3 weeks to get back)**

 

"Thin-de le'hasuan 'aloun'myin-del bpi-de gka-de hasou-de paya"

"Learn the gifts of all sights, or finish in the dance of the fallen gods."

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I would do what Lisa told you and visit Ofcom's site and ask for help and also do a search on NTL (On CAG) as there has been a few probs on this site with them and also calls on the bill that you have not made!!

 

http://www.ofcom.org.uk/

 

Welly:)

DONT FORGET TO DONATE TO THIS SITE WHEN YOU WIN THANKYOU

If you dont it wont be here:x

 

Let battle commence!!!!!:mad:

All advice and opinions given by people on this site are personal, and are not endorsed by Consumer Action Group or Bank Action Group. Your decisions and actions are your own, and should you be in any doubt, please seek qualified professional legal Help.

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  • 3 weeks later...

GGGGRRRRR!!!!!!

They cut the phone off again!!! I've now writen 7 letters to nTL and still no reply. I've spoken to OTELO who are willing to help me in a few weeks, as by then i will qualify for their help. I also contacted Consumer Direct who told me that NTL are in breach of contract and that they have to let me "terminate" my contract. They have also passed the case over to Trading Standards as they have shown an interest in it.

It's also become clear that NTL have not even logged any detals of my complaint on their systems....even after talking to their customer relations department and making a formal complaint. Everytime i speak to them i have to go over the same things again and again.

  • Confused 1

NatWest:

**£466.28 Settled In Full 21/08/06**

Halifax:

**Full settlement of £107.52 offerd and accepted 25/10/06**

GE Money:

**£48 settled In Full 19/09/06**

Barclays Bank:

**Full settlement of £90 offered and accepted on 24/10/06**

Alliance & Leicester:

**£170 Refunded In Full 17/09/07 (Charges due to bank error but still had to fight them for almost 3 weeks to get back)**

 

"Thin-de le'hasuan 'aloun'myin-del bpi-de gka-de hasou-de paya"

"Learn the gifts of all sights, or finish in the dance of the fallen gods."

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Hey,

 

NTL listed there various offers on the website, these are called "Invitations To Treat" which basically means "Permission To Make Me An Offer".

You made an offer, it might not be for the same specifications that the webpage said, but it was an offer that NTL could or accept or reject.

NTL are saying that they are not going to give you those offers.

So NO CONTRACT HAS BEEN FORMED, therefore there is no "12 Month Minimum Term" and they also have no right to retain your money.

You havent accepted the different package they offered therefore they shouldnt provide you with it.

Write them a letter demanding your monies to be refunded, if they fail to refund you it, then follow up with a LBA (Letter Before Action) stating that they have 14 days to provide a positive reply or that otherwise you will taking them to the Small Claims Court to seek your money back, and the costs of the Court case.

Need anymore help?

 

Regards,

Tom3131

Before you take any legal action, please read through the

FAQ's, then if you dont understand something, please ask for advice ;) .

 

If theres a thread in which you think I could help, please PM me using the Private Messaging facility in the top right hand corner of the screen.

 

Advice & opinions of tom3131, The Consumer Action Group and The Bank Action Group are offered informally, without prejudice & without liability. Use your own judgment. Seek advice of a qualified insured professional if you ha

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Thanks for that Tom.

 

Thats very interesting to know. I'm just gonna wait until the deadline i set in my last letter runs out before i hit them with anything else.

 

I'll keep you posted.

 

Thanks again

 

Kev

NatWest:

**£466.28 Settled In Full 21/08/06**

Halifax:

**Full settlement of £107.52 offerd and accepted 25/10/06**

GE Money:

**£48 settled In Full 19/09/06**

Barclays Bank:

**Full settlement of £90 offered and accepted on 24/10/06**

Alliance & Leicester:

**£170 Refunded In Full 17/09/07 (Charges due to bank error but still had to fight them for almost 3 weeks to get back)**

 

"Thin-de le'hasuan 'aloun'myin-del bpi-de gka-de hasou-de paya"

"Learn the gifts of all sights, or finish in the dance of the fallen gods."

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Share on other sites

Hi all,

I have had a problem with NTL too. I signed up to their package of broadband/unlimited weekend calls/digital tv package which should cost £30.00 per month. I called them to ask a few questions about the package as I was going to sign up to it online because it states you get £10 deducted off your first bill, but the advisor on the phone said he would add this on for me if I ordered over the phone which I did. A few days later I called them back as I had decided to go onto the family pack tv package which would be £39.99 per month. This was sorted out for me and the engineer came as expected and installed everything.

When he went I excitedly picked up the remote control to have a look at the services. To my horror he had installed me analogue tv! I wondered why the remote and set-top box looked quite outdated, then when I checked the channel line-up I realised that this wasn't digital tv as I had ordered. The picture was poor and there are only about 20 channels working (I had signed up to a 120+ channel list).

I immediately rang customer services who told me I couldn't even get digital tv in my area. At no point was I told this when signing up to the package. I explained all this on the phone and the advisor was quite apologetic and when I said I was cancelling the package she offered me broadband for £9.99 per month and telephone for £16.50 per month. I declined the offer and was told my package was now cancelled and someone would call me to arrange to pick up my box and uninstall my services. I received no such call so after a week I called them back.

The advisor I spoke to had no record of me cancelling their services and I was then offered broadband for £9.99 per month and free calls/landline for 6 months and after 6 months I could ring and get the next 6 months free. Now call me naive but this seemed too good an offer to resist so I signed up to it.

After nearly a week I have received no confirmation of this offer in writing, so I am beginning to doubt it will happen.

Also I received my first bill which is very difficult to understand and I'm not stupid by any means. Suprise, suprise the £10.00 deduction never happened. The last advisor I spoke to said she will deduct £25.00 off my next bill (I paid a £25.00 deposit on signing up). Also they won't be bothering to pick up the set-top box as it's not worth their while (words of the advisor)

Another thing I've noticed is the engineer had to drill through my front when sorting out my tv and has made quite a mess of my outside brick wall. Where he has drilled outside the front of some of my brickwork has come off.

I haven't complained about this yet as I'm beginning to tire of their poor customer services.

 

I realise this is a lengthy and negative post but what do other people suggest I do next. I'm not sure whether to cancel all my services because I don't trust them and I don't know if I should bother claiming about the damaged brickworkor how to go about it.

 

Please help,

Lucy

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Hi.

 

If i were you i would put it all in writing and send it to:

 

NTL Customer Relations

OTELO Review Team

Concord House

Concord Business Park

Threapwood Road

Manchester

M22 0EY

When i spoke to OTELO thats who they said were the best people to talk to. But then they are still rubbish...but i geuss it's worth a shot. Plus you get 30 days to terminate your contract, so if you do want to quite NTL within that time then call their customer service. Don't talk to the standard operator as they can't dsconect you, ask to speak to the disconection department. The operator will try and bluff you but insist that you want to be put through to disconections and that you won't discus the matter with them. Be strong as they'll do anything to stop you.

Your lucky as NTL f****d me over good and proper (in their eyes) and now i've got a fight on my hands. Hopefully you won't have to much hassel.

Oh and def say something about the wall.

NatWest:

**£466.28 Settled In Full 21/08/06**

Halifax:

**Full settlement of £107.52 offerd and accepted 25/10/06**

GE Money:

**£48 settled In Full 19/09/06**

Barclays Bank:

**Full settlement of £90 offered and accepted on 24/10/06**

Alliance & Leicester:

**£170 Refunded In Full 17/09/07 (Charges due to bank error but still had to fight them for almost 3 weeks to get back)**

 

"Thin-de le'hasuan 'aloun'myin-del bpi-de gka-de hasou-de paya"

"Learn the gifts of all sights, or finish in the dance of the fallen gods."

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OK :mad:

 

NTL just phoned and said that if i didn't pay my bill by the end of the phone call they'd cut off all my services!!!! M*T*E*F*C*E*S :mad:

 

I told them the acount was in dispute and they were like "oh......is it?" I told them that on Monday i had called NTL and got them to "protect" my account for 10 days, giving NTL time to respond to my 7 letters (and tons of phone calls) of complaint.

 

I asked the woman from NTL why, seeing as my account is protected, are is she ringing me and threatening me. She didn't know what to say and told me she would transfer my account to another department. She gave me the number for this department and told me to speak to them.

 

I rang the new department which happend to be their credit team, who are only there to take payments on the account. So after gong through the whole story again the operater said there was no record of my complaint and said she realy couldn't do anything!!!!! She asked why i hadn't spoken to a customer service manager or team leader and i told her i tried once but the operator at the tme refused to let me speak to one!!!

 

Anywhoooo after what felt like forever i'm still no further with NTL but i was told that today is "complaints day" when they asigne more of their staff into reading complaint letters and dealing with them. I was told that they should hopefully read one of my 7 letters today.

 

Hmmm....fingers crossed.

NatWest:

**£466.28 Settled In Full 21/08/06**

Halifax:

**Full settlement of £107.52 offerd and accepted 25/10/06**

GE Money:

**£48 settled In Full 19/09/06**

Barclays Bank:

**Full settlement of £90 offered and accepted on 24/10/06**

Alliance & Leicester:

**£170 Refunded In Full 17/09/07 (Charges due to bank error but still had to fight them for almost 3 weeks to get back)**

 

"Thin-de le'hasuan 'aloun'myin-del bpi-de gka-de hasou-de paya"

"Learn the gifts of all sights, or finish in the dance of the fallen gods."

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  • 2 weeks later...

Ok....this post is a wee bit late but anywho...

 

Someone from NTL phoned my GF last Wednesday and she put me on and we came to an agreement by which we agreed to terminate her contract and that my GF gets billed at the prices of her original sign up agreement up untill the end of her next bill period (26th sept) and then thats it.

 

Well that was good and all seemed happy and fine untill an hour later when her internet went t*ts up and has been ever since. On one min, off the next..that sort of thing. No one knows what wrong with it. There is a nationwide upgrade going on at the mo, but NTL's tech's say it's not affecting her connection so they're sending in a tech to have a look.

 

Oh well...one thing sorted another one starts...

NatWest:

**£466.28 Settled In Full 21/08/06**

Halifax:

**Full settlement of £107.52 offerd and accepted 25/10/06**

GE Money:

**£48 settled In Full 19/09/06**

Barclays Bank:

**Full settlement of £90 offered and accepted on 24/10/06**

Alliance & Leicester:

**£170 Refunded In Full 17/09/07 (Charges due to bank error but still had to fight them for almost 3 weeks to get back)**

 

"Thin-de le'hasuan 'aloun'myin-del bpi-de gka-de hasou-de paya"

"Learn the gifts of all sights, or finish in the dance of the fallen gods."

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Kevb0444, if the modem is working for about 2 mins then rebooting then i would imagine its been cloned.

 

Its a hack that some people use to get free broadband, Basically they will program another modem with the same unique address (MAC) as yours, As NTL don't know the difference between the modems then they are both allowed online. Meaning anything illegal ie.. online fraud or dubious content that they might partake of using a modem cloned from yours will be traceable back to you.

 

The modem will probably start working again soon when the person realises he has cloned off somebody too close and the modems are interfering with each other. If not then call NTL

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Hmm...

I don't think it's that as the connection is via a set top box, not a modem. Plus we had an NTL tech come round today who confirmed its a local area fault that NTL has yet to acknoledge. He said it might be back on full time in a few days!!!

NatWest:

**£466.28 Settled In Full 21/08/06**

Halifax:

**Full settlement of £107.52 offerd and accepted 25/10/06**

GE Money:

**£48 settled In Full 19/09/06**

Barclays Bank:

**Full settlement of £90 offered and accepted on 24/10/06**

Alliance & Leicester:

**£170 Refunded In Full 17/09/07 (Charges due to bank error but still had to fight them for almost 3 weeks to get back)**

 

"Thin-de le'hasuan 'aloun'myin-del bpi-de gka-de hasou-de paya"

"Learn the gifts of all sights, or finish in the dance of the fallen gods."

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just because the modem is built in to the set top box doesn't mean its not cloned onto a standalone modem. as for it being a local area fault its the standard excuse, they couldn't possibly tell you how unsecure the network is. I bet if you ask a few neighbours it isn't an area fault.

 

it will stop when the person gets the clone sorted as it will be useless to them doing the same as yours is doing, If you had a standalone modem i bet they would have replaced it today and said the modem was faulty.

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ive never seen this happen and ive seen many cloned modems around, im not saying you're wrong but ive not seen it happen and distance should make no odds anyway as you're all part of the same network.

 

Ive seen an FAQ on how to do it and it does mention scanning for mac addresses and doesnt mention any problems such as this, besides knowing NTL and their shabby STBs its entirely probable its the box.

 

Is it one of the old black pace boxes? If so then theyre about as much use as a chocolate kettle in the Sahara theyre under powered and if you stick high speed bb thru them the CPU cannot handle that and the TV and eventually loses sync to the cab this happened to mine all the time when I was a customer the only way it got fixed was when they came out and installed a SACM instead then the boxes worked perfectly and it didnt take 10 mins to change channel

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You better re-read that faq mate.. Its down to basic networking, you cannot have two identical mac addresses online on the same network without them conflicting (Hence when 1 of them boots it kicks the other off, which then reboots and kicks the other 1 off, About every 2 minutes), Thats why people swap mac addresses with people on different UBR's

 

I would pretty well guarantee its not a local issue, As you probably know cloning is rife and the network is getting very overcrowded. It happens all the time

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as I also pretty well NTLs network is SCREWED in most places as for mac addresses techincally you can have multiple macs on the same network its NTLs network that causes a problem with this normal networks mac addresses are irrelevant.

 

99% its the network or the box screwed esp if its one of the old black pace ones much more likely than mac cloning im afraid

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Ok calm down you two.....

 

I'm 100% sure it's not a clone problem as it wasn't on and off every 2 mins. Normaly got a good hour and half befor it would go off for ages then come back.

 

As for the box. It's one of the newer small silver samsung ones.

 

Rich is right about the NTL network, there are a lot of server upgrades going on across the country.

 

Also the problem seems to have been sorted as i've now had a full 24hrs without any problems at all and i've had a good steady bandwidth of around 2.79mbps. During the problems, when i was connected my bandwidth would constantly fluctuate between 309.20 kbps and 1.93 mbps.

NatWest:

**£466.28 Settled In Full 21/08/06**

Halifax:

**Full settlement of £107.52 offerd and accepted 25/10/06**

GE Money:

**£48 settled In Full 19/09/06**

Barclays Bank:

**Full settlement of £90 offered and accepted on 24/10/06**

Alliance & Leicester:

**£170 Refunded In Full 17/09/07 (Charges due to bank error but still had to fight them for almost 3 weeks to get back)**

 

"Thin-de le'hasuan 'aloun'myin-del bpi-de gka-de hasou-de paya"

"Learn the gifts of all sights, or finish in the dance of the fallen gods."

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Im very glad to see this thread as my 16 year old boy is driving me mad moaning about the internet sticking all the time.

Its like it has a time limit set when we repair the connection it seems to come back on (but not always).

 

The interuption instances range from mins to hours when the connection is solid its like lightning.

 

we have a wireless router (Belkin), which is set up on dynamic which dosn't give a timeout option .

 

Pc (ethernet connection- Lan connection on the router) and the Laptop (wirless connection) both get this problem.

 

Thinking of ditching Ntl but they hard hard to lose had 3 months free when i last tried.

 

Can any one tell me if its fixable (fault in our config) or wether its a common thing to ntl:mad:

Two account claims.

US

Them

2 S.A.R - (Subject Access Request)'s sent 14/08/06 (recieved 15/08/06).

2 Microfiche (foboff) letters and 2 sets of statements (14 months worth) recieved 24/08/06.

2 Microfiche counter letters sent 29/08/06 (recieved 30/08/06).

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You need to start your own thread but it could be your router or it could be the cable modem, start your own thread and post up as much detail as you can.

 

Sounds like your problem may have been resolved what a surprise after some of the network upgrades have been completed thats the trouble with NTL they have moved too far too quick and to a certain extent are a victim of their own marketting also the biggest problem has been all the different cable co's that were merged in they all did things differently (some were a mess) and its taken years to get straight add on NTLs cash flow problems and you have a recipe for things not getting done very promptly :( but they are getting there slowly

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Hmm...

 

Well it's fine now...but i'm getting off NTL v.soon....had it up to here with there customer service........

NatWest:

**£466.28 Settled In Full 21/08/06**

Halifax:

**Full settlement of £107.52 offerd and accepted 25/10/06**

GE Money:

**£48 settled In Full 19/09/06**

Barclays Bank:

**Full settlement of £90 offered and accepted on 24/10/06**

Alliance & Leicester:

**£170 Refunded In Full 17/09/07 (Charges due to bank error but still had to fight them for almost 3 weeks to get back)**

 

"Thin-de le'hasuan 'aloun'myin-del bpi-de gka-de hasou-de paya"

"Learn the gifts of all sights, or finish in the dance of the fallen gods."

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Some times it has nothing to do with network re-segmentation. Having had a great BB connection for almost 8 years, connects failed and d/ls were very slow. The modem would go offline 5-9 time a day, yet when the engineer called, it would work fine.

 

The solution took a long time in coming, but had to do with the return channel NTL use to uplink the responses from my PC to the Internet. As each new customer arrived and was added to my local node, they all defaulted to Channel 1 (of 3). As soon as they swapped me to CH2 at the Local node, I was off and running.

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