Thanks for the reply kevb0444. I will definately put it all in writing and tell them what I think because their customer services are nil really.

Hi all, I have had a problem with NTL too. I signed up to their package of broadband/unlimited weekend calls/digital tv package which should cost £30.00 per month. I called them to ask a few questions about the package as I was going to sign up to it online because it states you get £10 deducted off your first bill, but the advisor on the phone said he would add this on for me if I ordered over the phone which I did. A few days later I called them back as I had decided to go onto the family pack tv package which would be £39.99 per month. This was sorted out for me and the engineer came as expected and installed everything. When he went I excitedly picked up the remote control to have a look at the services. To my horror he had installed me analogue tv! I wondered why the remote and set-top box looked quite outdated, then when I checked the channel line-up I realised that this wasn't digital tv as I had ordered. The picture was poor and there are only about 20 channels working (I had signed up to a 120+ channel list). I immediately rang customer services who told me I couldn't even get digital tv in my area. At no point was I told this when signing up to the package. I explained all this on the phone and the advisor was quite apologetic and when I said I was cancelling the package she offered me broadband for £9.99 per month and telephone for £16.50 per month. I declined the offer and was told my package was now cancelled and someone would call me to arrange to pick up my box and uninstall my services. I received no such call so after a week I called them back. The advisor I spoke to had no record of me cancelling their services and I was then offered broadband for £9.99 per month and free calls/landline for 6 months and after 6 months I could ring and get the next 6 months free. Now call me naive but this seemed too good an offer to resist so I signed up to it. After nearly a week I have received no confirmation of this offer in writing, so I am beginning to doubt it will happen. Also I received my first bill which is very difficult to understand and I'm not stupid by any means. Suprise, suprise the £10.00 deduction never happened. The last advisor I spoke to said she will deduct £25.00 off my next bill (I paid a £25.00 deposit on signing up). Also they won't be bothering to pick up the set-top box as it's not worth their while (words of the advisor) Another thing I've noticed is the engineer had to drill through my front when sorting out my tv and has made quite a mess of my outside brick wall. Where he has drilled outside the front of some of my brickwork has come off. I haven't complained about this yet as I'm beginning to tire of their poor customer services. I realise this is a lengthy and negative post but what do other people suggest I do next. I'm not sure whether to cancel all my services because I don't trust them and I don't know if I should bother claiming about the damaged brickworkor how to go about it. Please help, Lucy

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