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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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its up to you but yes- once they get your acceptance of their unlawful repudiation they are well and truly stuffed

 

the DN itself was an unlawful rescission let alone the TN

 

Thank you I think I will pass it to fos anyway as a way of costing them £500 :D

I am a consumer just like you, please get a second opinion or investigate yourself on anything I advise as I am in no way legally trained. Everything I know has come from the Mighty CAG and fellow CAGGERS. :cool:

 

If I have helped in any way please click my reputation star and make a donation to CAG to enable us all to continue to help each other :cool:

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bitch!

 

 

How the hell you know my middle name :eek:

I am a consumer just like you, please get a second opinion or investigate yourself on anything I advise as I am in no way legally trained. Everything I know has come from the Mighty CAG and fellow CAGGERS. :cool:

 

If I have helped in any way please click my reputation star and make a donation to CAG to enable us all to continue to help each other :cool:

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i took 5 years to find my mrs right..............................

 

if only i'd known then that her first name was always........

 

 

OMG how the hell didnt I realise you were my hubby :D You should be sorting ya own HP agreement with all this knowledge not getting me to do it :p

 

And on that note Im off immobiliser shopping before I actually let my head hit the pillow :) Thank you again there is another on the welcome forum who has *i think* received pretty much identical docs so I shall send him over here :)

 

Thank you :)

I am a consumer just like you, please get a second opinion or investigate yourself on anything I advise as I am in no way legally trained. Everything I know has come from the Mighty CAG and fellow CAGGERS. :cool:

 

If I have helped in any way please click my reputation star and make a donation to CAG to enable us all to continue to help each other :cool:

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The "Without Predujice" marked on the termination letter would not stand up in court imo, its clearly not a genuine settlement offer or part of negotiations for that goal. Why put it on a termination letter when they will need that letter at some point in the future if it does go to court... bizzare?

 

S.

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The "Without Predujice" marked on the termination letter would not stand up in court imo, its clearly not a genuine settlement offer or part of negotiations for that goal. Why put it on a termination letter when they will need that letter at some point in the future if it does go to court... bizzare?

 

S.

 

Could it be that they don't know what they are doing?:D

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Unfortunately the McGuffick case messed up the interpretation of enforcement. Here's the OFT's new stance:

What if the lender does not comply with the request?

Your lender must provide you with the information within 12 working days of receiving your request. After the 12 days are up, if the lender has not provided the information then the agreement is unenforceable until they do provide the information.

 

'Unenforceable' does not mean that your debt is wiped out. Any outstanding debt is still owed, but there are some consequences for the lender’s ability to enforce the debt.

If you do not make payments when your debt is 'unenforceable' it means that:

 

 

Your lender cannot

  • demand earlier payments of your debt



  • threaten court action



  • take possession of anything that you bought on credit, or which you used as security when you took out the agreement.


Your lender can

 

 

 

  • request payment from you
  • issue a default notice
  • pass details of your default to a credit reference agency


  • pass your information onto a debt collector


 

 

So it seems they can issue a default notice for arrears due, whilst in default of a CCA request, but CANNOT then follow it through with a demand for the full balance of money not yet due under the agreement. Ridiculous.

How long did the DN give you to rectify, LTWFB? Is all the prescribed wording correct?

Elsa x

Edited by Undercover-Elsa
Tidying up :-)
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These guidelines are very interesting but reading through it I was pleased to read the following:

 

Where there has been a variation of the terms and conditions of the

agreement

2.27 Where an agreement has been varied in accordance with section 82(1)

of the Act, the OFT considers that, by virtue of Regulation 7 of the

Copies of Documents Regulations, the duty is to provide not only a copy

of the agreement as originally executed but also either

 

14 There are cases where no executed agreement is required by the Act, for example, certain bank overdrafts.

 

15 Section 127(3) continues to apply to agreements made before 6 April 2007.

 

• a copy of the latest variation given in accordance with section 82(1)

of the Act relating to each discrete term of the agreement which has

been varied, or

 

• a clear statement of the terms of the agreement as varied in

accordance with section 82(1) of the Act.

 

2.28 Although some creditors have apparently considered it is sufficient to

provide a copy of the current terms and conditions (that is, 'a statement

of the terms of the agreement as varied'), that does not comply with the

requirements of Regulation 7. In Carey v HSBC Bank plc16 there was

detailed analysis of this issue and it was confirmed that 'include' meant

that the documents showing the variations were to be supplied in

addition to a copy of the original agreement.

 

Given the fact that in all of the CCA requests I have made the creditor has only provided the original and the current T&C's on one occasion this is an important section to stay aware of and the fact we can fall on Carey v HSBC is very useful.

 

As credit card companies were effectively forced to reduce their charges to no more than £12 to avoid any OFT investigation anyone who has a credit card account that was opened before this change was made (2008 ish?) would need to have the T&C's applicable when the account was opened as well as the newer T&C's that reflect the new charging structure. If there were more differences unilaterally made since then they'd also need a current set of T&C's applicable today.

 

Basically the older the agreement/application/napkin the better, same as it's always been, but in addition we have a right to receive a full set of T&C's that document the historical changes to the account. Pretty useful.

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just cause the oft have a new stance on things it does not make them correct.

 

the law is still the law.

OFT debt collection guidance

 

Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

Essex girl in pc world looking 4 curtains 4 her pc,the assistant says u dont need curtains 4 a computer!!Essex girl says,''HELLOOO!! i,ve got WINDOWS!!'.

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if the DN is invalid then they cannot take "the next step" since onlythe failure to remedy a VALID DN can give them that benefit

 

 

Thanks DD

 

I have taken the liberty of sending you a PM.

 

I hope you can help and don't mind.

 

Thanks

 

S.B.

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Guest suziedarkness

This is a very interesting post and I was wondering if anyone can help me with this, If a HP agreement was terminated following an obviously dodgy DN and a court case came and went, can you ressurect (sorry cant spell) this and go after HP company?

 

SD

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This is a very interesting post and I was wondering if anyone can help me with this, If a HP agreement was terminated following an obviously dodgy DN and a court case came and went, can you ressurect (sorry cant spell) this and go after HP company?

 

SD

 

If the case went undefended in the first place (with good reason ie. defendant didnt recieve the court papers) and judgement was obtained by default you may be able to get a set aside with the dodgy DN as your proposed defence.

I have no legal qualifications whatsoever, so please check any input I have for accuracy. And please correct me if you disagree!

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Thanks Haggis, unfortunately, its not quite that simple.

 

SD

 

No probs. Unfortunately if its not simple im probably the wrong person to be offering advice! :-)

I have no legal qualifications whatsoever, so please check any input I have for accuracy. And please correct me if you disagree!

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WCF are swift as I think we all know. They are also cunning that they will be after getting the car. How much of the actual costs has been paid though? I would think for this amount they will go wizzing to the County Court.

 

Michael

When I was young I thought that money was the most important thing in life; now that I am old I know that it is. (Oscar Wilde)

--I like to be helpful wherever possible however I'm not qualified in this field. I do consider carefully anything important (normally from personal experience) however please understand that any actions taken are at your own risk--

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