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    • Any chance of some advice with filling in the N164 please?    I've sent an EX107 to the Court to request transcript of the Judgment to use in an appeal but the Courts still haven't actioned this and my 21 days expires on Tuesday
    • The lawsuits allege the companies preyed upon "vulnerable" young men like the 18-year-old Uvalde gunman.View the full article
    • Hi, despite saying you would post it up we have not seen the WS or EVRis WS. Please can you post them up.
    • Hi, Sorry its taken me so long to get round to this, i've been pretty busy today. Anyway, just a couple of things based on your observations.   Evri have not seen/read my WS (sent by post and by email) as they would have recognised the claim value is over £1000 as it includes court fees, trial fees, postage costs and interests, and there is a complete breakdown of the different costs and evidence. I'd say theres a 1% chance they read it , but in any case it won't change what they write. They refer to the claim amount that you claimed in your claim form originally, which will likely be in the same as the defence. They use a simple standard copy and paste format for WX and I've never seen it include any amount other than on the claim form but this is immaterial because it makes no difference to whether evri be liable and if so to what value which is the matter in dispute. However, I have a thinking that EVRi staff are under lots of pressure, they seem to be working up to and beyond 7pm even on fridays, and this is quite unusual so they likely save time by just copying and pasting certain lines of their defence to form their WX.   Evri accepts the parcel is lost after it entered their delivery network - again, this is in my WS and is not an issue in dispute. This is just one of their copy paste lines that they always use.   Evri mentions the £25 and £4.82 paid by Packlink - Again, had they read the WS, they would have realised this is not an issue in dispute. They probably haven't read your WS but did you account for this in your claim form?   Furthermore to the eBay Powered By Packlink T&Cs that Evri is referring to, Clauses 3b and c of the T&Cs states:  (b)   Packlink is a package dispatch search engine that acts as an intermediary between its Users and Transport Agencies. Through the Website, Users can check the prices that different Transport Agencies offer for shipments and contract with the Transport Agency that best suits their needs on-line. (c)  Each User shall then enter into its own contract with the chosen Transport Agency. Packlink does not have any control over, and disclaims all liability that may arise in contracts between a User and a Transport Agency This supports the view that once a user (i.e, myself) selects a transport agency (i.e Evri) that best suits the user's needs, the user (i.e, myself) enters into a contract with the chosen transport agency (i.e, myself). Therefore, under the T&Cs, there is a contract between myself and Evri.   This is correct but you have gone into this claim as trying to claim as a third party. I would say that you need to pick which fight you wan't to make. Either you pick the fight that you contracted directly with EVRi therefore you can apply the CRA OR you pick the fight that you are claiming as a third party contract to a contract between packlink and EVRi. Personally, I would go with the argument that you contracted directly with evri because the terms and conditions are pretty clear that the contract is formed with EVRi and so if the judge accepts this you are just applying your CR under CRA 2015, of which there has only been 2 judges I have seen who have failed to accept the argument of the CRA.   Evri cites their pre-existing agreement with Packlink and that I cannot enforce 3rd party rights under the 1999 Act. Evri has not provided a copy of this contract, and furthermore, my point above explains that the T&Cs clearly explains I have entered into a contract when i chose Evri to deliver my parcel.    This is fine, but again I would say that you should focus on claiming under the contract you have with EVRi as you entered into a direct contract with them according to packlink, as this gives less opportunites for the judge to get things wrong, also I think this is a much better legal position because you can apply your CR to it, if you dealt with a third party claim you would likely need to rely on business contract rights.   As explained in my WS, i am the non-gratuitous beneficiary as my payment for Evri's delivery service through Packlink is the sole reason for the principal contract coming into existence. I wouldn't focus this as your argument. I did think about this earlier and I think the sole focus of your claim should be that you contracted with evri and any term within their T&Cs that limits their liability is a breach of CRA. If you try to argue that the payment to packlink is the sole reason for the contract coming in between EVRI and packlink then you are essentially going against yourself since on one hand you are (And should be) arguing that you contracted directly with EVRi, but on the other hand by arguing about funding the contract between packlink and evri you are then saying that the contract is between packlink and evri not you and evri.  I think you should focus your argument that the contract is between you and evri as the packlink T&C's say.   Clearly Evri have not read by WS as the above is all clearly explained in there.   I doubt they have too, but I think their witness statement more than anything is an attempt to sort of confuse things. They reference various parts of the T&Cs within their WS and I've left some more general points on their WS below although I do think  point 3b as you have mentioned is very important because it says "Users can check the prices that different Transport Agencies offer for shipments and contract with the Transport Agency that best suits their needs on-line." which I would argue means that you contract directly with the agency. For points 9 and 10 focus on term 3c of the contract  points 15-18 are the same as points 18-21 of the defence if you look at it (as i said above its just a copy paste exercise) point 21 term 3c again point 23 is interesting - it says they are responsible for organising it but doesnt say anything about a contract  More generally for 24-29 it seems they are essentially saying you agreed to packlinks terms which means you can't have a contract with EVRI. This isnt true, you have simply agreed to the terms that expressly say your contract is formed with the ttransport agency (EVRi). They also reference that packlinks obligations are £25 but again this doesn't limit evris obligations, there is nothing that says that the transport agency isnt liable for more, it just says that packlinks limitation is set. for what its worth point 31 has no applicability because the contract hasn't been produced.   but overall I think its most important to focus on terms 3b and 3c of the contract and apply your rights as a consumer and not as a third party and use the third party as a backup   
    • Ms Vennells gave testimony over three days, watched by those affected by the Post Office scandal.View the full article
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Commons debate on debt collection


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I agree the best message that came out of it was that the banks/DCAs are being watched by everybody. There is a long way to go in this war. In my view it will take a major player to actually lose their licence for the others to sit up.

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An old lady who committed suicide due to the tactics of these **** DCAs

 

Senior citizen, CCM;):) I know some seniors who get very cross at being called 'old lady' - my mum is one of them:D Good job she doesn't use a computer; you'd get an ear bashing:lol:

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Senior citizen, CCM;):) I know some seniors who get very cross at being called 'old lady' - my mum is one of them:D Good job she doesn't use a computer; you'd get an ear bashing:lol:

 

Sorry mate, im not always politically correct:roll:

Please note i have no legal training any advice i give comes from my own experience and from what i have learned on this site

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Good god - I hadn't heard about that.

 

Although the poor lady was not the victim of manslaughter, there should be a law in place which allows criminal proceedings to be brought against companies who are shown to have acted so negligently/ abusively and cannot prove they have followed all lawful procedures.

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Sorry mate, im not always politically correct:roll:

 

Me neither; I got told off in a theatre foyer when I asked for 'two tickets, one of them an OAP discount' - got my knuckles rapped and lectured on the term 'senior citizen':lol:

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Good god - I hadn't heard about that.

 

Although the poor lady was not the victim of manslaughter, there should be a law in place which allows criminal proceedings to be brought against companies who are shown to have acted so negligently/ abusively and cannot prove they have followed all lawful procedures.

 

Its one of the reasons a few of us are on here all the time fighting the fight

Please note i have no legal training any advice i give comes from my own experience and from what i have learned on this site

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Good god - I hadn't heard about that.

 

Although the poor lady was not the victim of manslaughter, there should be a law in place which allows criminal proceedings to be brought against companies who are shown to have acted so negligently/ abusively and cannot prove they have followed all lawful procedures.

 

That's a very good point, Phoenix.

 

I wonder if her family could sue on the grounds of contributary negligence or something?

 

The only thing these lowlifes understand is money and hitting them in the pocket is the only way to get their attention:mad:

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I was of the impression (before I discovered CAG) that Banks/DCA's could send bailiffs to our house and take everything, it's what they want you to believe when they send notices.

 

IMO I think that the consumer credit act should be amended and it made policy that all default notices and letters from Banks/DCAs to debtor's, should state "IF YOU ARE NOT SURE WHAT TO DO, PLEASE VISIT The Consumer Forums - Welcome to the The Consumer Forums", that way everyone will see what their rights as consumers really are and we may never have to read another tragic case in the paper again.

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I was of the impression (before I discovered CAG) that Banks/DCA's could send bailiffs to our house and take everything, it's what they want you to believe when they send notices.

 

IMO I think that the consumer credit act should be amended and it made policy that all default notices and letters from Banks/DCAs to debtor's, should state "IF YOU ARE NOT SURE WHAT TO DO, PLEASE VISIT The Consumer Forums - Welcome to the The Consumer Forums", that way everyone will see what their rights as consumers really are and we may never have to read another tragic case in the paper again.

 

Amen to that brother! :D

The REAL Axis of evil: Banks, Credit Card Companies & Credit Reference Agencies.

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only 11000 complaints?

 

More than half of that number have posted on the 'cheekiness to dcas' thread in a fraction of the time.

 

The message is clear - people need to stop whining into their cereal or keyboard and actually complain.

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Alot of people are scared in this country Kraken thats why.

The system is designed to work/operate against them in general..so it will take a while to change that mentality in people.

They adopt a "better the devil we know" attitude & whilst they shouldnt, its understandable coz fighting the establishment/getting things changed can be very scary indeed sadly.

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Alot of people are scared in this country Kraken thats why.

The system is designed to work/operate against them in general..so it will take a while to change that mentality in people.

They adopt a "better the devil we know" attitude & whilst they shouldnt, its understandable coz fighting the establishment/getting things changed can be very scary indeed sadly.

 

Agreed, but we cannot complain that the OFT is not doing anything if they are not being provided with the evidence on the first place.

 

500 odd csa members. That is 22 complaints each. Less than two a month*. This is against millions of accounts. I am not saying that there is not a problem, but it is up to us - the public - to stand up and be counted if there is something going on that we don't like.

 

As someone important said (no-ide who) we get the government (and therefore regulation) we deserve. Burke also said evil prospers when good men do nothing.

 

For context, consumer direct top ten complaints:

 

Complaints to Consumer Direct in calendar years 2007 and 2008

 

2007 2008 Percentage difference 07v08 Second hand cars purchased from independent dealers

 

 

41,880 47,019 12.27% Mobile Phones (service agreements)

34,679 31,267 -9.84% TVs

 

19,744 20,313 2.88% Mobile Phones (hardware)

 

17,760 20,159 13.51% Car repairs and servicing from independent garages

 

15,253 16,176 6.05% Second hand cars purchased from franchise dealers

 

13,322 15,230 14.32% Upholstered furniture

 

14,024 14,530 3.61% Women’s clothing

 

11,732 14,390 22.66% Internet Service Providers

 

13,536 14,246 5.25% Leather furniture

 

11,567 12,979 12.21% Total complaints

819,815 874,171 6.63%

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

*Sweeping generalisation - some will obviously get none, others much more.

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