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    • Is the letter headed Letter of Claim/before Claim or similar? If not, it sounds like more of the threatogram chain. If you're not sure, post up an anonymised copy of the letter and we'll check. HB
    • So guess what, we have received a final demand letter for £100. It states if payment is not made by 11/06 they will have no option but to forward the case to their litigation dept with a view to commence County Court Proceedings. So just wondering if anyone has any advice. Do we ignore this? or do we need to take action? Thanks 
    • hi dx, thanks for helping just re-reading everything this morning and I must have missed this one from uncle in his thread "What you should not do, is not contact the Banks and simply default on payments. "  are you in disagreement with this based on your last sentence?
    • Thanks for the reply and clarification, that might just explain why in my case contact has pretty much ceased. Though with such companies it doesn't mean they won't ever threaten to return to court as a tool to force one's hand if they feel they are not self informed on their chances etc.  But concerning how last year they tried to use the CCJ to get a charging order and the court granted an intirum order on our mortgage using the CCJ that would have been a good 2-3 months beyond the 6 years, should the court not have checked the age of the CCJ in the first case or would they always grant an interim order simply off the back of a CCJ being produced without even checking the age of it?.  Had I not defended that action at the time they may well have got a default using a CCJ older than 6 years which could be a concern going forwards. At the time when I contacted the court to question the paperwork for a final order application the clerk suggested people don't get informed when companies apply for interim charging orders, they are automatic if a claimant has a CCJ and people only get contacted once a date for a final order application goes through. kind of begs the question if such companies can continue a seemingly backdoor method to attempt default action if un-defended if the initial application doesn't need to check the age of a CCJ?.
    • Hello!  Wondering if someone can help with this.  I suspect not but worth a go.  I appreciate the "contract is with the seller" line, which is what Evri has fed me but wanted to see if someone with experience in these things could suggest anything else I could do here.  I appreciate there are many topics about lost parcels - My parcels weren't lost, until the driver walked up to my door with them and then decided to make them lost/stolen... I'll summarise what has happened.  Wednesday of last week - Evri delivery driver stole / walked off with 3 of my parcels.  -  Arrived outside my properly, took photos (3 separate photos as its 3 separate deliveries) of the tops of the parcels (pointlessly zoomed in on just the labels, couldn't see anything else, other than a small piece of the pavement and a little weed, which doubly confirms it was outside my door as I can see the same plant), marked the order as delivered and walked off with them.  He's marked on the Evri GPS marked that he was outside.   -  3 different deliveries, from the same company (same boxes etc.), but 3 separate tracking numbers. -  Went through the Evri bot which opened a case on each tracking number.  I then phoned them and left a voicemail explaining what had happened. -  24 hours later had a canned response asking me if the packages had turned up and to check around etc..  I responded explaining again what happened and that they've definitely been taken. -  4 days later,  this morning, I get a response telling me to ask the merchant to refund me. I've responded to this message with a long email, repeating what I said, that I believe the driver has stolen these packages and that he took those suspicious top down shots of the packages, marked them as delivered without ringing or knocking etc.  I've said that I expect them to investigate further, but I gather they won't. In my several messages to them initially and later, I told them I don't care about a refund and wanted the parcels.  They contain some sentimental stuff, nothing of high monetary value, hence me going to this trouble.  I only paid £25 for the contents. I did contact the merchant when this first happened and they asked me to wait a few days.  They ended up refunding me despite me asking them not to and that I wanted them to escalate it with Evri because this appears to be a case of theft.  They didn't seem bothered - Refunded me and told me to go back to Evri and escalate it with them? So - Is there any way to compel Evri to conduct a proper investigation with this driver?  Search for my parcels? I have quite a lot of deliveries handled by Evri (not out of choice) - They used to have a fantastic chap and I rarely had any issues.  He has been replaced by a new guy and I believe the route is handled by this same guy who I believe has taken my packages.  Naturally, I fear this is going to happen again in the future if no investigation occurs. Appreciate any assistance - Thanks for reading. Al.  
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HSBC CCA Non Compliance


lee32uk
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Have read this post with interest. Am currrently in an IVA and checking my CCA's. HSBC without me knowing or sending me a default notice, passed my debt which they stated was 27k to MCS. They also stated this amount on my IVA. They have now for the past month failed on the CCA request and not only that my debt has shrunk to 21k. I def did not pay them the 6k. Is the next step to dispute and play silly buggers with a SAR request. I took the loan out in 2005. My IP has stated that my IVA can be ammended if debtors have no monies owing by me. This was the last letter I sent any thoughts?????

 

19/10/2009

Dear Metropolitan Collection Service

 

Re: my request under the Consumer Credit Act 1974

Account

Your Ref:

 

Thank you for your letter date the 15/10/09 sent to me, the contents of which are noted. I appreciate your response to my original letter. However, the reply received by me does not fulfil your requirements under the Consumer Credit Act 1974.

 

The act does not require me to send you a copy of my signature and I will again point out, that to date you have happily sent a letter containing sensitive private information to my address, this being the bank account details and the balance on the account. I have to ask, if you are concerned that you are not corresponding with the correct person, who is it that you are corresponding with. I have signed this letter and ask that I now receive an original copy of the credit agreement.

 

My initial request still remains outstanding. I must state for the third and FINAL time, that I am asking for a copy of a Credit Agreement in which I paid £1.00 and you had 12 + 2 days to supply. This request is now more than two weeks outstanding.

I still require you to send me a true copy of the original credit agreement.

As you will know, under the Consumer Credit Act 1974, a judge is not permitted to make any enforcement order unless the creditor can provide a true signed copy of the original credit agreement. This means that unless you can produce such an agreement, this debt is not enforceable in law.

Should you not have any signed credit agreement in relation to this account, please confirm this in writing to me. I would also like in writing the account numbers and FULL OUTSTANDING BALANCES.

I now request that this matter is resolved in writing within 7 days of receipt of this letter.

Yours Sincerely

I did not sign this but printed my name.

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Have read this post with interest. Am currrently in an IVA and checking my CCA's. HSBC without me knowing or sending me a default notice, passed my debt which they stated was 27k to MCS. They also stated this amount on my IVA. They have now for the past month failed on the CCA request and not only that my debt has shrunk to 21k. I def did not pay them the 6k. Is the next step to dispute and play silly buggers with a SAR request. I took the loan out in 2005. My IP has stated that my IVA can be ammended if debtors have no monies owing by me. This was the last letter I sent any thoughts?????

 

19/10/2009

 

 

Dear Metropolitan Collection Service

 

Re: my request under the Consumer Credit Act 1974

Account

Your Ref:

 

Thank you for your letter date the 15/10/09 sent to me, the contents of which are noted. I appreciate your response to my original letter. However, the reply received by me does not fulfil your requirements under the Consumer Credit Act 1974.

 

The act does not require me to send you a copy of my signature and I will again point out, that to date you have happily sent a letter containing sensitive private information to my address, this being the bank account details and the balance on the account. I have to ask, if you are concerned that you are not corresponding with the correct person, who is it that you are corresponding with. I have signed this letter and ask that I now receive an original copy of the credit agreement.

 

My initial request still remains outstanding. I must state for the third and FINAL time, that I am asking for a copy of a Credit Agreement in which I paid £1.00 and you had 12 + 2 days to supply. This request is now more than two weeks outstanding.

 

I still require you to send me a true copy of the original credit agreement.

As you will know, under the Consumer Credit Act 1974, a judge is not permitted to make any enforcement order unless the creditor can provide a true signed copy of the original credit agreement. This means that unless you can produce such an agreement, this debt is not enforceable in law.

 

Should you not have any signed credit agreement in relation to this account, please confirm this in writing to me. I would also like in writing the account numbers and FULL OUTSTANDING BALANCES.

 

I now request that this matter is resolved in writing within 7 days of receipt of this letter.

 

Yours Sincerely

 

I did not sign this but printed my name.

Hi Skippync,

 

You will get some better advice if you start your own thread for this. I can only see welcome finance threads under your name.

 

Was the loan over £25k when you took it out. If so, they don't usually come under CCA 1974.

 

Vint

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Do you also notice the letter from MCS advises that you can stop the "intended" further action by "paying within 24 hours "!!.. from when:confused:

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Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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  • 1 month later...

Hi lee,

 

I subscribed to your thread about 4 months back and have been following it. While this going on, whats the status of your credit report? Does it show that you have defaulted on this account?. Can anyone tell me what is the likely end of this specially when HSBC or Metropolitan cannot go to court because they dont have an agreement. Also if it is on credit report, how lee will get it removed from his credit report?

 

Apologies if you find it off-topic.

 

Many Thanks.

Zishi.

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Hi lee,

 

I subscribed to your thread about 4 months back and have been following it. While this going on, whats the status of your credit report? Does it show that you have defaulted on this account?. Can anyone tell me what is the likely end of this specially when HSBC or Metropolitan cannot go to court because they dont have an agreement. Also if it is on credit report, how lee will get it removed from his credit report?

 

Apologies if you find it off-topic.

 

Many Thanks.

Zishi.

Well, theoretically if they do not have your signed permission to report data to third parties, they shouldn't, but they will.

 

You can try the link below, but it will be a long slog and you may not win.

 

http://www.consumeractiongroup.co.uk/forum/debt-collection-industry/222663-cras-ocs-credit-ref.html

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Big Dave's posts have been moved to a thread of his own.. you will find that in the following link

 

BIGDAVE'S THREAD

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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  • 3 months later...

Hello everyone, sorry to intrude.

 

Any body with knowledge and or experience of TRIBUNAL ACTION UK? A friend recently purchased their services and was so appalled that he asked for a refund. After ignoring him for a while they demenade documentary proof that he'd found a better alternative! Any ideas???

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Tell them he joined CAG and now has intimate knowledge of the bank charges recovery situation :).

 

As for his refund, if they have done nothing which I would suspect in the current climate they have no basis to keep his money also ask they why they want to know of a better alternative? do they want to join CAG too? :D

 

pete

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